Hertz Alquiler De Coches - Zaragoza Calle Hernan Cortes 31 in Zaragoza
3.3
★★★☆☆
(149 reviews)
Bienvenido a Hertz Alquiler De Coches - Zaragoza Calle Hernan Cortes 31 situado en C/rioja, 33. Selecciona esta localizacion para comenzar tu experiencia de alquiler de coches, o elige entre miles de otras ubicaciones, cada una con una amplia variedad de vehiculos para que elijas el que necesites en cada momento, incluido coches de lujo y deportivos, SUV, coches electricos (EV), furgonetas, camiones y muchos mas. Welcome to Hertz Car Rental - Zaragoza Calle Hernan Cortes 31. Select this location to begin your car rental experience or choose from other locations near you. Enjoy a wide selection of vehicles like luxury and sports cars, SUVs, EVs, vans, trucks and more. Book online now, or with the free Hertz app today.
Working Hours
Monday
7 AM-9 PM
Tuesday
7 AM-9 PM
Wednesday
7 AM-9 PM
Thursday
7 AM-9 PM
Friday
7 AM-9 PM
Saturday
9:30 AM-5:30 PM
Sunday
9:30 AM-5:30 PM
Location
More Car Rental Options
Business Features
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Contact Information
+34 976 32 04 00 hertz.esAddress
C/ de Rioja, 33
50011 Zaragoza
Plus Code: M35Q+FG Zaragoza, Spain
Photo Gallery
Featured
Exterior
By owner
Street View & 360deg
3.3
★★★☆☆
149 reviews
Rating Distribution
5 stars
62 (41.6%)
4 stars
16 (10.7%)
3 stars
17 (11.4%)
2 stars
7 (4.7%)
1 star
47 (31.5%)
Most Mentioned
price
24
insurance
12
security deposit
8
office
8
phone
6
scammers
4
train station
4
explanation
4
van
4
dollars
3
Featured Review
★
October 2, 2024
Original
Do yourself a favor and avoid! Hidden fees ! Costumer service doesn't exist! Sent them an email! 5 days later called them why no reply ,they confirmed they had the email but no one knows why they haven't replied. Charged me petrol fee of 90 euros regardless I have returned it full, luckily I have the proof of it so currently aviating the refund.
Featured Review
★
July 11, 2024
Original
Scam! Scammers! Don't rent from Hertz Delicias. At pick-up, there was a minor scratch in one door that was already reported in the rental documents. One hour after returning the car, with no damages whatsoever, they sent us an email with a picture of an inexistent scratch, and requested EUR265 for damages. We don't even know where that picture comes from, but we can swear there was no further scratch in that car. We're going to take all legal actions in our hands to dispute this scam!
Featured Review
★★★★★
January 7, 2024
Original
My husband and I had a fantastic experience when we rented a car here last spring. The employees were very nice, our car looked brand new, and the pickup/dropoff process was easy. We will definitely rent from this Hertz when we visit again.
Featured Review
★★★★★
November 29, 2023
Original
We had a very good experience with a lady here for our rental. All options and costs were very clear. There was no bit push to oversell like we had in other times and it was very annoying. Great English. Google places this place wrongly, have to enter from southwest corner of train station at ground level.
1 found this helpful
Featured Review
★★★
August 23, 2023
Original
We were charged for excess mileage, and when I disputed the charge they gave us our money back. They also gave us a smaller car than we agreed upon. Giving 3 stars because the car was clean and the service in the location was good.
Featured Review
★
July 2, 2023
Original
Unbelievably bad service - avoid at all costs. We had a car rental booked weeks in advance, for 3:30 PM. The clerk says there are no cars, then proceeds to lock the door and leave. They left about 10 customers stranded outside their office for multiple hours, and literally didn't bother to show up again or tell us anything at all about the situation. We called Hertz only to find there were no available rentals in the region for the next three days. We had to re-book with a competitor at double the price. By far the worst rental experience we've ever had. Do not do business with these people.
Featured Review
★★★★★
June 5, 2023
Original
We were really taken care of by Alex and Stephanie. Another rental car company in Barcelona "lost" our booking so we arrived in Zaragosa without one. We had to wait for a car to be checked in, but when it arrived we were able to head out to as planned for a reasonable price. Hertz saved our trip!
Featured Review
★
April 17, 2023
Original
Upon check in the clerk told me I was accidentally being charged double for full coverage insurance. He said once the total is finalized that I would be refunded half of the insurance cost. When I returned the car another clerk said they will not refund it since I signed the original copy. 60 euros for the car rental and 180 for insurance is a scam. Don't come to this rental agency
★
November 10, 2024
Original
BE CAREFUL! Its a scam, they dont give you your deposit back. They have scammed me out of 100 euros and they dont answer the phone. I will put him in the hands of justice.
Translation
TENER CUIDADO! es una estafa, no te devuelven la fianza. Me han estafado 100 euros y no me cogen el telefono. Lo pondre en manos de la justicia.
★
November 1, 2024
Original
They are trying to scam my parents for an alleged scratch that cannot be seen even in the photos they sent us demanding 213 for the repair, conveniently the car already had dents before they rented it, I imagine they have not taken advantage. .. better avoid these people
Translation
Estan intentando estafar a mis padres por un supuesto rasguno que no se ve ni en las fotos que nos han mandado reclamando 213 para la reparacion, convenientemente el coche ya tenia abolladuras antes de que lo alquilasen, me imagino que no habran aprovechado... mejor evitar a esta gente
★
October 1, 2024
Original
They charge extra for paying a fine through them. And they also charge you 40 euros a few days later for more management. They are thieves. Hertz never again
Translation
Cobran un extra por pagar una multa a traves de ellos. Y aparte te cobran 40 euros unos dias despues por mas gestion. Son unos ladrones. Hertz nunca mas
★
Local Guide
October 1, 2024
Original
I will not book with them again. We made the reservation with Dollar. It belongs to the Hertz group. When we arrived the girls were very friendly. We took out insurance with the Dollar website and there they offered you another one and I know why. When I went down to pick up the car I made a video because it had several damages. I made a video because it was so dark that nothing could be seen and only the flash in the video captured that damage. I called the office to explain it but when they didnt answer I sent an email explaining what was happening. After the whole weekend I see that I have no answer. According to their schedule they closed at 5:30 p.m. and I arrived at 4:40 p.m. and it was closed. Seeing what was going to happen I made another video of how we left it. I put the keys in the mailbox and on Monday I received a charge on my card for damage. I explain to them after calling several times and they say yes, it is true that these damages already existed. It took them two weeks to return money that is mine and that they unjustly took from me (211 euros at the end of the month). I wrote to a WhatsApp number that they gave me and they read the messages and did not answer. It has been a terrible experience that I do not recommend because they try to scam you into using insurance that is not theirs and you have to complain to them. And on top of that all day waiting for the amount to be refunded.
Translation
No volvere a reservar con ellos. Hicimos la reserva con Dollar. Pertenece al grupo Hertz. Cuando llegamos las chicas muy amables eso si. Hicimos un seguro con la pagina de Dollar y alli te ofrecian otro y ya se por que. Al bajar a recoger el coche hice un video porque tenia varios danos. Hice un video porque estaba tan oscuro que no se veia nada y solo el flash del video captaba esos danos. Llame a la oficina para explicarlo pero como no contestaban mande un correo explicando lo que pasaba. Tras todo el fin de semana veo que no tengo respuesta. Segun su horario cerraban a las 17.30 y llegue a las 16:40 y estaba cerrado. Viendo lo que iba a pasar hice otro video de como lo dejamos. Deposite las llaves en el buzon y el lunes me llega un cargo en mi tarjeta por danos. Les explico tras llamar varias veces y dicen que si que es verdad que esos danos ya preexistian. Tardaron dos semanas en devolverme un dinero que es mio y que me quitaron injustamente (211 euros a final de mes) Escribia a un numero de whatssap que me facilitaron y leian los mensajes y no contestaban. Ha sido una malisima experiencia que no recomiendo porque pretenden estafarte para que hagas uso de ese seguro que no es suyo y tengas que reclamarle a ellos. Y encima todo el dia pendiente de que te devuelvan el importe.
★
Local Guide
September 1, 2024
Original
What they charge you if you have not been able to deliver the car with a full tank seems like a real theft to me. Its a joke that I reserve a Toyota and when I get there they give me a Peugeot, and they tell me that they dont have Toyota, that they dont offer them. The windshield wiper fluid reservoir was dry, not a drop, it is clear that the car had not been inspected When you pick up and drop off the car, no one is in the parking lot, you take a photo to see that it has no damage and you put the key in a mailbox, (it was 5 in the afternoon), a real junkyard The only good thing was the kindness of the employee who served us.
Translation
Me parece un autentico robo lo que te cobran si no has podido entregar el coche con el deposito lleno Una tomadura de pelo que yo reserve un Toyota y que al llegar alli me den un Peugeot, y me digan que ellos Toyota no tienen , que no los ofrecen El deposito del liquido del limpiaparabrisas seco, ni una gota, esta claro que el coche no lo habian revisado Al recoger y dejar el coche, nadie en el aparcamiento, le haces una foto para ver que no tiene danos y echas la llave en un buzon, (eran las 5 de la tarde), una autentica cutreria Lo unico bueno, la amabilidad de la empleada que nos atendio
★
Local Guide
September 1, 2024
Original
Horrible experience. I made my reservation with Dollar and at no time was it specified anywhere that it was managed by Hertz... Inside the office there was a tiny sign indicating it... After half an hour wandering around, since the location they sent by email did not Its the right one and it sends you out of the station... You hire an insurance service in which they tell you that you are completely covered and that you should enjoy the trip... But then at the office they tell me that my insurance is basic and to complete it 50 a day... Regrettable. And to top it off, to return the car the only company separated from the others and without an office or staff for the return, guess which one it is...
Translation
Experiencia horrible. Hice mi reserva con Dollar y en ningun momento se especifico en ningun sitio que lo gestionaba Hertz... Dentro de la oficina un cartel minusculo que lo indica... Despues de media hora dando vueltas, ya que la ubicacion que mandan por correo no es la correcta y te manda fuera de la estacion... Contratas un servicio de seguro en el que te dicen que estas completamente cubierto y que disfrutes del viaje... Pero luego en la oficina me dicen que mi seguro es basico y para completarlo 50 al dia... Lamentable. Y para rematar, para devolver el coche la unica empresa apartada de las demas y sin oficina ni personal para la devolucion adivinad cual es...
★
March 1, 2024
Original
I will never go back, I have never been able to think that a window would crack from just using the same route for 15 days, with a 15,000km car, I mean new, a crack in a glass comes out due to stress when manufacturing the glass but These scammers with stories and deception do what they do, they are scoundrels and thieves. I have a business and it is clear to me that things like this never happen to my clients, but having seen what I have seen, they are scoundrels and I say it here to their faces as they say. I said and in court we will see each other for scammers and without shame
Translation
no vuelvo jamas , nunca he podido pensar que se ,fisurase una luna de solo usar lo un mismo trayecto durante 15 dias, con un coche de 15.000km quiero decir nuevo una fisura en un cristal sale por una tension ala hora de fabricar el cristal pero estos estafadores con el cuento y el engano hacen lo que hacen son sinverguenzas y ladrones yo tengo un negocio y tengo claro que cosas como estas jamas les pasa a mis clientes pero visto lo visto son unos sinverguenzas y lo digo aqui en la cara como se lo dije y en el juzgado que nos veremos por estafadores y sin verguenzas
1 helpful
★
February 1, 2024
Original
All a scam, I rent a non-existent electric car according to the girl at the reception, and they dont have the decency to call. A complete scam. They only offer you one of gasoline, the girl says they always accept, what a tough face.
Translation
Todo un engano, alquilo un coche electrico inexistente segun la chica de la recepcion, y no tienen la decencia de llamar. Un timo en toda regla. Solo te ofrecen uno de gasolina, la chica dice que siempre aceptan, que cara mas dura.
★★★★★
Local Guide
February 1, 2024
Original
Friendly very professional excellence customer service.
★
February 1, 2024
Original
Last Saturday I rented a car through my insurance. I didnt have to pay it but they charged 115 to my card. They told me that they would remove the retention the next day when I returned the car. Its a lie, a week has passed and they havent reimbursed me for the retention, in Valencia, where I returned it, they say I should talk to Zaragoza, I dont know how, a week of trying and they dont pick up the phone at any time.
Translation
El sabado pasado alquile un coche a traves de mi seguro. No tenia que pagarlo yo pero me cargaron 115 a mi tarjeta. Me dijeron que me retirarian la retencion al dia siguiente cuando devolviera el coche. Mentira, ha pasado una semana y no me reembolsan la retencion, en Valencia, donde lo devolvi dicen que hable con Zaragoza, no se como, una semana intentandolo y no cogen el telefono a ninguna hora.
★
February 1, 2024
Original
People, dont rent in herzt or dollars, they are the same. I went with a colleague, and they charged us with two drivers without notifying us. After 7 days of delivering the car, they charge us 72 for that reason. At no time did they notify us. You sign the contract on a tablet and of course, it is impossible to read that billet. They put it in without warning. I had already read more comments about how thieves they are and yet they have messed us up. BE VERY CAREFUL TO LEAVE THE CARD THERE!!! Besides, if they charge you the insurance excess if you have a knock or scrape, why when you go to rent a car are the majority of them not perfect?
Translation
Gente, no alquileis en herzt ni en dollar, que son los mismos. Yo fui con un conpanero, y nos colaron el cargo de dos conductores sin avisarnos. A los 7dias de entregar el coche, nos meten 72 de cargo por ese motivo. En ningun momento nos avisaron. Firmas el contrato en una tablet y claro, es imposible leer ese tocho. Te lo meten sin avisar. Ya habia leido mas comentarios de lo ladrones que son y aun asi nos la han liado. MUCHO CUIDADO DE DEJAR AHI LA TARJETA!!! A parte, si te cobran la franquicia del seguro si tienes un golpe o roce, por que cuando vas a alquilar un coche no estan perfectos de chapa la mayoria
1 helpful
★
January 1, 2024
Original
DO NOT RENT IN THAT OFFICE FALYA OF PROFESSIONALISM I dont have a good opinion. My insurance company reserved a replacement vehicle for me on Monday, December 4. They took all my information and gave me a key and they didnt even accompany you to the vehicle. At the Delicias Zaragoza station, from the offices to where the vehicles are located, you have about 5 minutes or more. And if youre lame like me, I wont tell you. I get to the vehicle and surprise, tire pressure 1.4. Photo, email and call to the office. Nobody picks up the phone. Return from excursion to the office. Nobody there. A contact mobile phone in the office (couldnt they forward calls to mobile?). Contact with the staff, it turns out that it is in the parking lot, I return to take the walk there. He looks at me and says that he cant pass and that he will inflate the tire and thats it. There is no question of checking, replacing the vehicle... (there were 15 minutes left until closing, now I understand). I leave with a flat tire after almost 40 minutes wandering around the delicious station. On the 8th at 8:49 p.m. Im going to take the car and bang pressure 1.2. A big problem since I had to go on a trip with my wife and children. Who sets off on the road in those circumstances? You often call the office closed. I left them an email with the whole problem. A neighbor left me a vehicle and I continued with my family trip. The next day, Saturday 9, no one calls me, no one answers the email. So its my turn to call. A certain ELES (sorry if its not spelled that way) answers my call. Very politely, he tells me that he will change my vehicle. But its already late. I am not with the vehicle. I told him why dont they answer the email in the morning, given that problem. Silence. Solution, since I had to return the vehicle that same night of the 9th, he invited me to call assistance and they would take care of returning the vehicle. Well, that afternoon of the 9th, I call their assistance, they pick up the vehicle by tow truck around 8:25 p.m. (with its tank full of course). Also at that same time I sent an email to the office with the return of the vehicle by tow truck, according to assistance and of course, with a photo of the full tank. Surprise that my insurance company called me today, Monday, saying that failure to return the vehicle means surcharges. That they are not aware of the return of vehicles. I have explained everything to them and they have been surprised. So I had to call the office. Vanesa tells me that they dont know where the vehicle is. I have told him that I see that they do not read emails, that the return form was written and even less answer those emails. He tells me hes taking note and calls me. Its been 6 hours and he hasnt called me back explaining how my situation is. DO NOT RENT IN THAT OFFICE. LACK OF PROFESSIONALISM OF ALL STAFF.
Translation
NO ALQUILEIS EN ESA OFICINA FALYA DE PROFESIONALIDAD No tengo buena opinion. Me reservo mi compania de seguros un vehiculo de sustitucion el lunes dia 4 dic. Me realizaron toda toma de datos y me dieron una llave y ni te acompanan al vehiculo. En la estacion delicias Zaragoza, desde oficinas a donde tiene los vehiculos tienes unos 5 minutos o mas. Y si estas cojo como yo no te cuento. Llego al vehiculo y sorpresa, presion de un neumatico 1,4. Foto, email y llamada a oficina. Nadie coge el telefono. Vuelta de excursion a oficina. Nadie por alli. Un telefono movil de contacto en la oficina (no podrian desviar las llamadas a movil?). Contacto con el personal, resulta que esta en el parking, vuelta a darme el paseo para alli. Me mira y dice que no se puede pasar y que me infla la rueda y solucionado. Ni se plantea revisar , sustituir vehiculo.. ( quedaban 15 minutos para el cierre, ahora lo entiendo). Me voy con la rueda inchada despues de casi 40 minuntos dando vueltas por la estacion delicias. El dia 8 a las 20,49voy a coger el coche y zas presion 1.2. Un gran problema ya que tenia que salir de viaje con mi mujer y los hijos. Quien se pone en carretera en esas circunstancias? Por mucho llamas a oficina cerrados. Les deje un mail con todo el problema. Me dejaron vehiculo un vecino y segui con mis viaje familiar. Al dia siguiente sabado9, nadie me llama, nadie contesta al mail. Asi que me toca llamar. Una tal ELES (disculpar si no se escribe asi) me atiende en mi llamada. Muy cortes me dice que me cambia el vehiculo. Pero ya es tarde. No estoy con el vehiculo. Le dije que por que no contestan por la manana al mail, ante ese problema. Silencio. Solucion, como tenia que devolver el vehiculo esa misma noche del 9, me invita a que llame a la asistencia y ellos se hagan cargo de la devolucion de vehiculo. Pues esa tarde del dia 9, llamo a su asistencia, recogen el vehiculo en grua sobre las 20.25 ( con su deposito lleno por supuesto). Tambien a esa misma hora mando mail a la ofi con la devolucion de vehiculo por grua, segun asistencia y claro , con foto de deposito lleno. Sorpresa que mi compania de seguros me ha llamado hoy lunes diciendo que la no devolucion de vehiculo supone recargos. Que no les consta la devolucion de vehiculos. Le he explicado todo y se han quedado sorprendida. Asi que me ha tocado llamar a la oficina. Vanesa , me dice q no saben donde esta el vehiculo. Le he dicho que veo que no leen mail, que estaba escrito la forma de devolucion y menos contestar esos mail. Me dice que toma nota y me llama. Ya han pasado 6 horas y no me devuelve llamada dando la explicacion de como esta mi situacion NO ALQUILEIS EN ESA OFICINA. FALTA DE PROFEIONALIDAD DE TODO EL PERSONAL.
★
December 1, 2023
Original
We spent 2 hours waiting for them to give us a replacement car which had already been agreed upon and no one has shown up there. Called customer service and they did not give any response. This happened at 4:00 p.m., but there were people waiting since 12:00 in the morning, people who came to Zaragoza on vacation. A real shame for the management and especially for the tourists who have had to make a living.
Translation
Hemos estado 2 horas para que nos entregaran un coche de sustitucion el cual ya estaba apalabrado y por alli no ha aparecido nadie. Se llamaba a atencion al cliente y no daban ninguna respuesta. Esto ha sucedido a las 16:00 horas, pero habia personas esperando desde las 12:00 de la manana, personas que venian a Zaragoza de vacaciones. Una autentica verguenza la gestion y sobre todos para los turistas que han tenido que buscarse la vida.
1 helpful
★
December 1, 2023
Original
Shame!! Thrown at the Zaragoza airport at 11pm at night without prior notice!! We arrived and found a piece of paper on the counter that says we can pick up the car the next day, we had a hotel reservation in Soria. And they didnt give us our money back for the day we lost!!!! DO NOT BOOK WITH HERTZ
Translation
!!Verguenza!! Tirados en el aeropuerto de Zaragoza a las 23h de la noche sin previo aviso!! Llegamos y nos encontramos un papelito en el mostrador que pone que podemos recoger el coche al dia siguiente, teniamos reserva de Hotel en Soria. Y no nos devolvieron el dinero del dia que perdimos!!!! NO RESERVEIS CON HERTZ
1 helpful
★★★
Local Guide
December 1, 2023
Original
★
December 1, 2023
Original
Very slow, 1 hour waiting to pick up a car, the girl very slow and very unfriendly and rude when we told her we were in a hurry
Translation
Muy lentos 1 hora esperando para recoger un coche, la chica muy lenta y muy antipatica y borde cuando le dijimos que teniamos prisa
1 helpful
★
December 1, 2023
Original
They are thieves, NEVER RENT WITH THEM, I rented a vehicle in Zaragoza, I had a scratch on the bumper and they took 730 euros from me. Incredible, it was a Ford Focus and I swear it didnt have a gold bumper. Sir, you cant talk to them or complain, they simply invent things to steal your deposit.
Translation
Son unos ladrones, NUNCA ALQUILEIS CON ELLOS, alquile un vehiculo en Zaragoza tuve un rayon en el bomper y me sacaron 730 euros increible era un Ford focus y os lo juro que no tenia bomper de oro. Sirverguenzas no se puede hablar con ellos ni reclamar simplemente inventan cosas para robar tu deposito
1 helpful
★★★★★
Local Guide
December 1, 2023
Original
People at the front desk are efficient, good experience, I hope is same for whole the period of rent whivh will start today until 23rd of october.
★
December 1, 2023
Original
Evil
Translation
Mal
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