Avis Alquiler de Coches en Vigo in Vigo

3.4
★★★☆☆
(139 reviews)

Ofrecemos vehiculos de calidad y un servicio destacado para que aproveches al maximo tus viajes. Nos esforzamos continuamente por mejorar la experiencia de alquiler y hemos innovado para que recoger tu coche sea mas facil que nunca. Nuestro servicio QuickPass nos permite recopilar todos los detalles que necesitamos para preparar tu contrato de alquiler de vehiculo con antelacion y asi puedas ahorrar tiempo en el mostrador. Ademas, nuestro nuevo y mejorado programa de fidelizacion Avis Preferred te ofrece servicio prioritario y un 10% de descuento en tus reservas durante todo el ano.

Working Hours

Monday 8:30 AM-1:30 PM , 4-7:30 PM
Tuesday 8:30 AM-1:30 PM , 4-7:30 PM
Wednesday 8:30 AM-1:30 PM , 4-7:30 PM
Thursday 8:30 AM-1:30 PM , 4-7:30 PM
Friday 8:30 AM-1:30 PM , 4-7:30 PM
Saturday 9 AM-1 PM
Sunday Closed

Location

Business Features

Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Contact Information

+34 986 31 64 82 avis.es

Address

Estrada Camposancos, 102

36213 Vigo

Plus Code: 67QP+FQ Vigo, Municipality of Vigo, Spain

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3.4
★★★☆☆
139 reviews

Rating Distribution

5 stars
59 (42.4%)
4 stars
21 (15.1%)
3 stars
12 (8.6%)
2 stars
7 (5.0%)
1 star
40 (28.8%)

Most Mentioned

office 17 price 16 insurance 9 pay 8 afternoon 5 phone 5 surprise 4 state 3 key 3 parking 3
Featured Review
August 21, 2024
Original

Una locura llegar.... Aqui en esta direccion pone AVIS pero tambien son budget. En la confirmacion de reserva son ponia una direccion en la otra punta de Vigo, en Google esta mal la direccion y en las demas webs tampoco esta actualizada. Perdimos una hora entre taxis mas el dinero que gastamos. Porfavor BUDGET actualizar la direccion.

Translation

Crazy to arrive... Here at this address it says AVIS but they are also budget. In the reservation confirmation there was an address on the other side of Vigo, on Google the address is wrong and on the other websites it is not updated either. We lost an hour between taxis plus the money we spent. Please BUDGET update the address.

Featured Review
★★★★
August 15, 2024
Original

Recogi el coche en Madrid y lo entregue en Vigo. En Madrid me dicen que tengo que entregar el coche con el deposito lleno o si esta el deposito por debajo de un cuarto que lo entregue sin rellenar que lo que cobran ellos, 77EUR, sale mas barato que si lo lleno. Tuve que rellenar el deposito xq me entro en reserva y me costo 65EUR. En Vigo me costo encontrar el sitio, por que la direccion estaba en la Crta de Camposancos

Translation

I picked up the car in Madrid and delivered it to Vigo. In Madrid they tell me that I have to deliver the car with a full tank or if the tank is less than a quarter that I should deliver it without filling it because what they charge, EUR77, is cheaper than if I fill it up. I had to refill the deposit because it went into reserve and it cost me EUR65. In Vigo it was difficult for me to find the place, because the address was on Crta de Camposancos

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Featured Review
August 7, 2024
Original

NO NOS DEVUELVEN 200 EUROS DESDE EL 13 DE JULIO. DIJERON 10 DIAS, AHORA 20... 15 MINUTOS DE ESPERA CADA VEZ QUE LLAMAMOS Y DICEN QUE ES EL BANCO QUIEN TIENE QUE AUTORIZAR EL PAGO. NO LO RECOMIENDO, OJALA HUBIERA LEIDO LAS RESENAS ANTES. VAMOS A PONER UNA QUEJA EN EDDP Y TAMBIEN BUROFAX.

Translation

THEY HAVE NOT RETURNED US 200 EUROS SINCE JULY 13TH. THEY SAID 10 DAYS, NOW 20... 15 MINUTES OF WAITING EVERY TIME WE CALL AND THEY SAY IT IS THE BANK WHO HAS TO AUTHORIZE THE PAYMENT. I DO NOT RECOMMEND IT, I WISH I HAD READ THE REVIEWS BEFORE. WE ARE GOING TO PUT A COMPLAINT IN EDDP AND ALSO BUROFAX.

Featured Review
★★★★★
July 29, 2024
Original

La verdad al leer la cantidad de resenas malas que han dejado fui con miedo, pero debo decir que: "Tuve una excelente experiencia. Alquile un coche por dos dias y estaba nuevo y muy limpio. Lo recogi a la hora programada sin ninguna demora. El servicio fue excelente. Ademas, me sorprendio gratamente la amabilidad del personal y la facilidad del proceso. Sin duda, repetire en el futuro !

Translation

The truth is, when I read the number of bad reviews they have left, I was afraid, but I must say that: "I had a great experience. I rented a car for two days and it was new and very clean. I picked it up at the scheduled time without any delay. The service was excellent. Additionally, I was pleasantly surprised by the friendliness of the staff and the ease of the process. Without No doubt, I will repeat in the future!

Featured Review
★★★
April 11, 2024
Original

I thought that this would be close to the city centre it... it wasn't. Service was good and seamless hand over and giving back of the vehicle. Cars were as expected new and clean

Featured Review
September 26, 2023
Original

Avis Vigo. Mala experiencia con esta oficina. Debiamos entregar el vehiculo un sabado por la noche y el lugar inseguro, a las afueras del centro en el poligono, sin alumbrado, sin posible traslado al centro y sin personal en la oficina hizo que desistieramos. Entregamos el coche por la manana dos horas mas tarde y nos cobraron 24horas. Aqui en esta empresa no entienden lo que significa atencion o cortesia de entrega hacia el cliente. No os la recomiendo. Suelo utilizar a menudo coche de alquiler pero os aseguro que con AVIS no repetire.

Translation

Avis Vigo. Bad experience with this office. We had to deliver the vehicle on a Saturday night and the unsafe location, on the outskirts of the center in the industrial estate, without lighting, without possible transportation to the center and without staff in the office, made us give up. We delivered the car in the morning two hours later and they charged us within 24 hours. Here at this company they do not understand what attention or courtesy of delivery towards the customer means. I don't recommend it to you. I often use a rental car but I assure you that with AVIS I will not repeat it.

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1 found this helpful
Featured Review
July 17, 2019
Original

Embarrassing service. They never pick up the phone even tho I tried to call them for two weeks in a row. Generally AVIS managed my case really bad.

1 found this helpful
Featured Review
★★
August 5, 2017
Original

Poor Customer service

1 found this helpful
★★★★★
November 11, 2024
Original
They have reopened on Arenal Street. Service of 10
Translation
Han reabierto en la calle Arenal. Servicio de 10
3 helpful
★★★★★
Local Guide October 2, 2024
Original
Thank you to the staff of this agency, for the service and listening. Very clean vehicle, advice before departure.
Translation
Merci au personnel de cette agence, pour le service et l ecoute. Vehicule tres propre, conseils avant depart.
★★★★★
Local Guide October 2, 2024
Original
Good deal, good price.
Translation
Buen trato, buen precio.
Local Guide August 2, 2024
Original
This office does not exist, it is closed, just like the office on Arenal Street, the closest one is at the Airport, they could update the data, thus avoiding problems. Thank you very much for nothing.
Translation
Esta ofina no existe esta cerrada, al igual que la oficina de la c/ Arenal, la mas proxima esta en el Aeropuerto, podian actualizar los datos, asi evitarian problemas. Muchas gracias por nada.
August 2, 2024
Original
★★★★★
Local Guide July 2, 2024
Original
They have moved to 100 Arenal Street in front of the Guixar station
Translation
Se han trasladado a calle Arenal 100 frente a la estacion de Guixar
1 helpful
Local Guide July 2, 2024
Original
★★★★★
Local Guide April 2, 2024
Original
Local Guide March 2, 2024
Original
Local Guide March 2, 2024
Original
I use rental cars very often for work. I made a reservation for my parents to pick up the car in Oviedo and drop it off in Vigo the same day. They picked up the car in Oviedo very dirty, with the hood full of small chips and half full of gasoline. They made the return in a parking lot because it was a holiday in Vigo and there was no one to pick up the vehicle. The next day they want us to pay almost 400 for delivering the car with more than half the tank full (they gave it to us with 1/4), and for a 5 cm scratch on one wheel. The scratch in question even has rust underneath, which obviously shows that it was already there, but with how dirty the car was, it was obviously not visible. Even the girls at the pick-up office have confirmed that the car was like this. On top of all the guy who picked up the next day, a tremendously rude person who didnt even read the departure contract; because if I had, I wouldnt have charged for gas. Terrible customer service. They have not even called the Oviedo office as I have informed them several times. In short, neither for work nor personal purposes do I plan to use Avis again. If they have to renew their fleet, let them do it, but not at the cost of scamming customers. And I hope you dont give me the answer of were sorry blah blah because sorry, youre not sorry.
Translation
Suelo usar coches de alquiler muy a menudo por trabajo. Hice una reserva para mis padres que recogian el coche en Oviedo y lo dejaban en Vigo el mismo dia. El coche lo recogieron en Oviedo muy sucio, con el capo lleno de chinazos pequenitos y mediado de gasolina. Hicieron la devolucion en un parking porque en Vigo era festivo y no habia nadie para recoger el vehiculo. Al dia siguiente pretenden que paguemos casi 400 por entregar el coche con mas de la mitad del deposito lleno ( nos lo dieron con 1/4), y por un rayon de 5 cm encima de una rueda. El rayon en cuestion tiene hasta oxido por debajo, lo que demuestra obviamente que ya estaba ahi, pero con lo sucio que estaba el coche pues obviamente no se veia. Hasta las chicas de la oficina se recogida han confirmado que estaba asi el coche. Encima de todo el chico que al dia siguiente hizo la recogida, un maleducado tremendo que ni se leyo el contrato de salida; porque si lo hubiera hecho, no habria cobrado la gasolina. El servicio de atencion al cliente penoso. Ni han llamado a la oficina de Oviedo como les he comunicado varias veces. En fin, ni para fines de trabajo ni personales pienso volver a contar con Avis. Si tienen que renovar flota que lo hagan, pero no a costa de estafar clientes. Y espero que no me pongais la respuesta de lamentamos bla bla porque lamentar, lo lamentais poco.
★★★★★
February 2, 2024
Original
A great Avis office. Attention and service of 10
Translation
Una oficina de Avis genial. Atencion y servicio de 10
Local Guide December 2, 2023
Original
I see so many negative reviews...and Im not surprised...in my case more of the same...replacement car, they tell me they have to block my card, I say no, I call my rental company and my company to solve it, and when I am doing the procedures to solve it, and I succeed, the unpresentable person presents me with a paper so that I can sign the retention on the card, which he has already filed without my authorization. He got rid of the Consumer Claim because he withdrew it immediately, but he didnt seem to care much. a zero
Translation
Veo tanta resena negativa..y no me extrana... en mi caso mas de lo mismo...coche de sustitucion, me dicen que tienen que bloquearme la tarjeta, le digo que no, que llamo a mi renting y a mi empresa para solucionarlo, y cuando estoy haciendo los tramites para solucionarlo, y lo consigo, me presenta el impresentable un papel para que firme la retencion en la tarjeta, que el ya fue cursando sin mi autorizacion. Se libro de reclamacion a Consumo xq la retiro inmediatamente, pero vaya no parecio importarle mucho. Un cero
★★★★★
December 2, 2023
Original
Local Guide December 2, 2023
Original
You can call by phone now, no one answers.
Translation
Ya puedes llamar por telefono, nadie responde.
★★★★★
Local Guide December 2, 2023
Original
Very good attention
Translation
Muy buena atencion
★★★★★
December 2, 2023
Original
Very good service and impeccable attention. Great car and unbeatable price. I will repeat without hesitation.
Translation
Muy buen servicio y atencion impecable. El coche estupendo y el precio inmejorable. Repetire sin dudarlo.

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