Alamo Alquiler de Coches - Aeropuerto de Vigo in Vigo

3.1
★★★☆☆
(45 reviews)

Llega a la diversion mas rapido con Alamo Rent A Car. Alquilamos coches sin problemas y de gran valor en los destinos de viajes mas populares en todo el mundo, incluidos Estados Unidos, Canada y Europa. ?Por que elegir Alamo Rent A Car? * Precios competitivos totalmente inclusivos * Servicio al cliente galardonado * Sin cargos ocultos ni cargos por tarjetas de credito. * Asistencia de desglose gratuita incluida con cada alquiler de EE. UU. Y Canada. Reserve en linea para recibir las mejores tarifas de alquiler de Alamo. !Conduzca feliz!

Working Hours

Monday 8 AM-10 PM
Tuesday 8 AM-10 PM
Wednesday 8 AM-10 PM
Thursday 8 AM-10 PM
Friday 8 AM-10 PM
Saturday 8 AM-4:30 PM
Sunday 8 AM-5:30 PM

Location

Business Features

From the business
  • Identifies as women-owned
Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Contact Information

+34 986 48 65 61 alamorentacar.es

Address

Vigo Airport

36318 Vigo

Plus Code: 69G8+2G Vigo, Municipality of Vigo, Spain

Photo Gallery

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3.1
★★★☆☆
45 reviews

Rating Distribution

5 stars
20 (44.4%)
4 stars
3 (6.7%)
3 stars
1 (2.2%)
2 stars
2 (4.4%)
1 star
19 (42.2%)

Most Mentioned

price 6 flight 5 money 4 solution 3 scammers 3 phone 3 security deposit 2 justification 2 counter 2
Featured Review
November 15, 2024
Original

UN TIMO. Cuando llega mi marido a recoger el coche le intentan dar un coche con caracteristicas diferentes a las reservadas. Una hora y pico para resolver el entuerto. Le cobran EL DOBLE anadiendole un seguro aprovechando que no controla bien el idioma y entregandole un contrato confuso en el que no consta la cantidad total que se nos cobra entre lo ya pagado en la reserva y el montante anadido. Una verguenza.

Translation

A SCAM. When my husband arrives to pick up the car, they try to give him a car with different characteristics than those reserved. An hour or so to resolve the mess. They charge him DOUBLE, adding insurance, taking advantage of the fact that he does not control the language well and giving him a confusing contract in which the total amount charged to us is not stated between what has already been paid in the reservation and the added amount. A shame.

Featured Review
September 13, 2024
Original

Experiencia nefasta. Nuestro vuelo se retraso y perdimos la reserva del coche que ya estaba pagada. No nos dieron ningun tipo de instruccion. Mas tarde nos enteramos que solo te dan 25 minutos de cortesia por retrasos.

Translation

Disastrous experience. Our flight was delayed and we lost the car reservation that was already paid for. They didn't give us any kind of instruction. We later found out that they only give you a 25 minute courtesy for delays.

Featured Review
August 24, 2024
Original

Very bad experience with this office. They refused to rent me the car that I had paid for (voucher) because my ID card was expired a few days before. I had rented at Hertz in Lisbon a couple of days before with the same document and they didn't bother. The young lady at the counter looked confused and incompetent. I quit the office and rented a better car at Sixt just next door (with same papers of course). I've learned a lesson (the hard way though), when it's cheaper there's always a reason.

Featured Review
August 12, 2024
Original

No recomiendo este alquiler de coches a nadie! Reservamos un coche Nissan Qasquai hace meses y ayer estuvimos esperando 3 horas porque no tenian coches limpios y listos para entregar a los clientes. Nos dieron uno con maletero pequeno donde apenas cabia 1 de las 4 maletas. Luego tuvimos que seguir esperando y nos dieron otro un poco mayor donde tampoco cabian las maletas. Eramos 4 personas adultas y una menor de 7 anos esperando en el parking a que llegase nuestro coche limpio durante horas. Decidimos irnos con el ultimo donde no cabia nuestro equipaje, con la maleta sobre nuestras piernas. He alquilado muchas veces y jamas me habia pasado esto. La solucion que nos dieron por telefono fue que nos devolvian el dinero y nos fuesemos con la competencia por el doble de dinero (pagando nosotras la diferencia) y en la oficina que NO tenian en flota Nissan Qasqai ni nada parecido disponible hasta el dia siguiente, que el que tenian alli grande era para otra familia que tenia reservada para despues que nosotras y que habian tardado en entregar los coches porque no tenian personal suficiente para limpiar los coches. Reservamos con meses de antelacion, llamamos varias veces para confirmar la reserva e hicimos el cheking online el dia anterior para nada... Por favor NO alquilen con Enterprise Alamo Vigo, y menos si van con ninos pequenos, porque se quedan tirados durante horas en el parking esperando un coche menor del que pagaron

Translation

I do not recommend this car rental to anyone! We booked a Nissan Qasquai car months ago and yesterday we were waiting for 3 hours because they did not have clean cars ready to deliver to customers. They gave us one with a small trunk that barely fit 1 of the 4 suitcases. Then we had to continue waiting and they gave us another one that was a little bigger and didn't fit our suitcases either. We were 4 adults and one child under 7 years old waiting in the parking lot for our clean car to arrive for hours. We decided to go with the last one where our luggage couldn't fit, with the suitcase on our legs. I have rented many times and this has never happened to me. The solution they gave us over the phone was that they would refund our money and we would go with the competition for double the money (paying the difference ourselves) and in the office they did NOT have Nissan Qasqai or anything similar available in their fleet until the next day, that the big one they had there was for another family that had a reservation for after us and that they had been slow in delivering the cars because they didn't have enough staff to clean the cars. We booked months in advance, called several times to confirm the reservation and did the online check-in the day before for nothing... Please DO NOT rent with Enterprise Alamo Vigo, and even less so if you go with small children, because they stay stranded for hours in the parking lot waiting for a car smaller than the one they paid for

Featured Review
★★★★
July 19, 2024
Original

Reservamos un coche de una gama que, al llegar al aeropuerto, no tenian ese coche. Tuvimos que "negociar" y nos quedamos un coche mas pequeno y inferior gama a la pagada. Nos "camelaron" con no pagar la gasolina del fin de semana.... Al final todo bien, sin pagar extras, con un coche comodo, pero no lo que habiamos contratado y pagado.

Translation

We booked a car from a range that, when we arrived at the airport, did not have that car. We had to "negotiate" and we got a smaller car and a lower range than what we paid for. They "camelated" us by not paying for gas for the weekend... In the end everything was fine, without paying extras, with a comfortable car, but not what we had hired and paid for.

Featured Review
August 17, 2023
Original

-10 * Very very bad service and stole money from us . In contract was unlimited km and they took from us 170PS they says like we have limited. I will suggest to everyone to don't lost your money with them

1 found this helpful
Featured Review
November 2, 2022
Original

Very shady. Avoid unless you really like dealing with crooks.

Featured Review
October 20, 2020
Original

Not to be trusted with your credit card details. Made charges to my credit card for no reason with no receipt given. They never answer to phone to explain

★★★★★
November 25, 2024
Original
★★★★
Local Guide November 25, 2024
Original
★★★★★
November 11, 2024
Original
Quick pick up. Friendly staff and deposit returned in two days.
Translation
Recogida rapida. Personal amable y fianza devuelta en dos dias.
★★★★★
Local Guide November 11, 2024
Original
Attention and resolution, Great!!!
Translation
Atencion y resolucion, Geniales!!!
October 2, 2024
Original
Worst car rental experience I have ever had. They did not give us the car after paying the reservation in advance.
Translation
Peor experiencia de alquiler de coche que he tenido. No nos dieron el coche habiendo pagado la reserva por adelantado.
June 2, 2024
Original
They are incompetent, they booked the car with enough days in advance, and it turns out that the same day I had to pick up the car they called me 2 hours before to say that they had no cars available. Of course, having a family trip already planned and paid for, I had to run and look for another company that would rent me a car for that same day. Of course, the rental was much more expensive and apart from all the stress that that entails. I dont recommend them at all. They dont care about the client.
Translation
Son incompetentes, reserve el coche con suficientes dias de antelacion, y resulta que el mismo dia que tenia que recoger el coche me llaman 2 horas antes para decir que no tenian coches disponibles. Por supuesto que teniendo un viaje familiar ya planificado y pagado me toco correr y buscar otra compania que me alquilara un coche para ese mismo dia, por supuesto el alquiler fue mucho mas costoso y aparte todo el estres que eso conlleva. No los recomiendo para nada. No les importa el cliente.
★★★★★
Local Guide May 2, 2024
Original
I made a telephone consultation and the attention has been the friendliest I have heard in a long time. Thank you so much
Translation
He hecho una consulta telefonica y la atencion ha sido de lo mas amable que he escuchado en mucho tiempo. Muchas gracias
★★★★★
Local Guide March 2, 2024
Original
Our flight arrived late and Naiara still waited for us to give us the car, thank you so much for the attention and help you gave us!
Translation
Nuestro vuelo llego con retraso y aun asi Naiara nos espero para poder darnos el coche, mil gracias por la atencion y la ayuda que nos diste!
March 2, 2024
Original
They are scammers, they say that everything is included in the price but then they charge you more than they want
Translation
Son unos estafadores, ponen que todo incluye en el precio pero luego te cobran plus de lo que les da la gana
March 2, 2024
Original
They are a scam. They left my wife and my young daughters hanging with a reservation already paid. Now they dont even want to give me my money back.
Translation
Son una estafa. Dejaron colgada a mi mujer y mis hijas pequenas con una reserva ya pagada. Ahora no me quieren ni devolver el dinero.
★★★★★
February 2, 2024
Original
★★★★★
February 2, 2024
Original
Whenever I go to Vigo I rent in Alamo. Good prices and the service is very professional.
Translation
Siempre que voy a Vigo alquilo en Alamo. Buenos precios y el servicio es muy profesional.
★★
Local Guide December 2, 2023
Original
It doesnt seem like a fair company to me. Although the girls at the counter were always friendly, the charging policies and fees are ridiculous. They charge 50 euros if the flight you arrive on is delayed, no matter how long. THEY TAKE ADVANTAGE OF A SITUATION THAT YOU CANNOT CONTROL AND THEY BELONG TO COLLECT. You have no choice but to assume that expense more...
Translation
No me parece una empresa justa. Aunque las chicas del mostrador fueron siempre amables, las politicas de cobro y las tasas son ridiculas. Cobran 50 euros si el vuelo en el que llegas se retrasa, da igual cuanto tiempo. SE APROVECHAN DE UNA SITUACION QUE NO PUEDES CONTROLAR Y SE HINCHAN A COBRAR. No te queda otra que asumir ese gasto a mayores...
3 helpful
December 2, 2023
Original
Due to unexpected changes to our reservation, we arrived in Vigo at 8:00 p.m. and were told that Alamo was closing at 4:00 p.m. They called us to tell us that we could pick up the vehicle the next day, at no time did they mention that we had to modify our already paid reservation, today, Sunday, August 6, we went to pick up the vehicle, great was our surprise that our reservation could not be executed, Iria Gonzales attended us and, far from helping us and showing a little empathy towards the users, in an unprofessional attitude and with little evidence of education, she limited herself to telling us that she would request a refund of our money and that we had to make a new reservation and pay almost double what we had paid, we had to request the consumer complaint form from the Xunta, register a claim with Alamo claiming this abuse on the part of this company and the aforementioned employee, remind them that clients like us beat their salary .
Translation
Por cambios inesperados de nuestra reserva llegamos a las 20:00 a Vigo y nos comunicaron que Alamo cerraba a las 16:00. Nos llamaron para indicarnos que podiamos retirar el vehiculo al dia siguiente, en ningun momento nos menciono que teniamos que modificar nuestra reserva ya pagada, hoy domingo 6 de agosto, fuimos a retirar el vehiculo, grande fue nuestra sorpresa que nuestra reserva no podia ejecutarse, nos atendio Iria Gonzales que lejos de ayudarnos y demostrar un poco de empatia hacia los usuarios, en una actitud poco profesional y con poca evidencia de educacion se limito a decirnos que solicitaria el reembolso de nuestra dinero y que debiamos realizar una nueva reserva y pagar casi el doble de lo que habiamos pagado, tuvimos que pedir la hoja de reclamaciones de consumo hacia la Xunta, registrar un reclamacion ante Alamo reclamando este abuso por parte de la esta empresa y de la empleada mencionada, recordarle que clientes como nosotros le pegamos su salario.
2 helpful
December 2, 2023
Original
Very bad experience. I had a paid reservation, the flight was delayed and the girls were still at the counter, they closed the blinds and their justification was, I cant tell my boss that I closed later . They didnt give him any solution, they just filed a complaint and they left. Very bad service, I do not recommend it, terrible customer service and very bad professionalism.
Translation
Muy mala experiencia. Tenia una reserva pagada, el vuelo sufrio un retraso y aun estado las chicas en el mostrador, cerraron la persiana y su justificacion fue, no puedo decir a mi jefe que he cerrado mas tarde . No le dieron ninguna solucion, solo poner una reclamacion y se fueron. Muy mal servicio, no lo recomiendo, pesimo servicio al cliente y muy mala profesionalidad.
2 helpful
Local Guide December 2, 2023
Original
Rabble. If the flight changes, they cannot give us the car or modify the reservation. Not that it was our fault. The only solution: rent another car (wow, they do have cars for that) or wait at the airport for 5 hours. The girls at the counter are rude and hesitant. No help on the phone either. A disastrous experience. We will not repeat.
Translation
Gentuza. Ante un cambio del vuelo no nos pueden dar el coche ni modificar la reserva. Ni que fuera culpa nuestra. La unica solucion: alquilar otro coche (vaya, para eso si que tienen coches) o esperar en el aeropuerto 5 horas. Las chicas del mostrador maleducadas y vacilonas. Por telefono ninguna ayuda tampoco. Una experiencia nefasta. No repetiremos.
1 helpful
December 2, 2023
Original
A real disaster. We arrive with a reservation at the counter, we had reserved and paid for an SUV or similar and they offer us a Fiat 500. When we reject that option they offer us another vehicle and they have the audacity to charge us as if it were a new reservation for having rejected the first option. A shame.
Translation
Un autentico desastre. Llegamos con reserva al mostrador, habiamos reservado y pagado un SUV o similar y nos ofrecen un fiat 500. Al rechazar esa opcion nos ofrecen otro vehiculo y tienen la osadia de cobrarnos como si fuera una nueva reserva por haber rechazado la primera opcion. Una verguenza.
1 helpful
★★★★★
December 2, 2023
Original
June 2023/ Good car and good service. Short waiting time and everyone very friendly. Thank you so much
Translation
Junio 2023/ Buen coche y buen servicio. Poco tiempo de espera y todos muy amables. Muchas gracias
★★★★★
Local Guide December 2, 2023
Original
I have to say that I have rented with them on several occasions. Ive never had problems except the last one. That due to a computer error where the full amount of the deposit was not being returned to me without justified cause. After several conversations with the manager, Mr. Muriel has solved it and that is why we value the effort. Also highlight Natalias attention. Today I rented from them again. Greetings
Translation
Tengo que decir que he alquilado en varias ocasiones con ellos. Nunca he tenido problemas salvo en la ultima. Que por un error informatico donde no se me estaba devolviendo el importe integro de la fianza sin causa justificada. Tras varias conversaciones con el encargado, el Sr.Muriel se ha solucionado y por eso valoramos el esfuerzo. Tambien destacar la atencion de Natalia. Hoy he os vuelto a alquilar con ellos. Saludos
★★★★
December 2, 2023
Original
The first time we rented a vehicle and it went very well, the staff was attentive and friendly. We picked up the vehicle at the Vigo airport and returned it to the A Coruna airport. The staff in Coruna was also very attentive. A good experience. I recommend it
Translation
La primera vez que alquilamos un vehiculo y nos fue muy bien, el personal estuvo atento y amable. Recogimos el vehiculo en el aeropuerto de Vigo y lo devolvimos al aeropuerto de A Coruna tambien el personal de Coruna fue muy atento. Una buena experiencia. Lo recomiendo
December 2, 2023
Original
★★★
Local Guide December 2, 2023
Original
★★★★★
Local Guide December 2, 2022
Original
★★★★★
Local Guide December 2, 2022
Original
Fantastic deal, great car. Very attentive and helpful. They made it very easy for us!
Translation
Trato fantastico, el coche estupendo. Muy atentos y serviciales.Nos lo pusieron muy facil!
December 2, 2022
Original
Very bad experience, a scam. I had a reservation with Alamo scheduled for today, we had a problem and the girl at the counter did not give any solution. We have called customer service, and more of the same, the only solution they have given us was to make a claim and make a new reservation having already made the payment for the previous one. Disgraceful service, never again. I dont recommend it.
Translation
Muy mala experiencia, una estafa. Tenia una reserva con Alamo programada para hoy, hemos tenido un problema y la chica del mostrador no ha dado ninguna solucion. Hemos llamado al servicio de atencion al cliente, y mas de lo mismo, la unica solucion que nos han dado era hacer una reclamacion y hacer una nueva reserva habiendo hecho el cobro ya de la anterior. Un servicio vergonzoso, nunca mas. No lo recomiendo.
5 helpful
★★★★★
Local Guide December 2, 2022
Original
Service, price and vehicle are great!
Translation
Service, Preis und Fahrzeug top!

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