Hertz Alquiler De Coches - Valladolid Rail Station in Valladolid

3.7
★★★★☆
(207 reviews)

Bienvenido a Hertz Alquiler De Coches - Valladolid Rail Station situado en Estacion Tren Campo Grande. Selecciona esta localizacion para comenzar tu experiencia de alquiler de coches, o elige entre miles de otras ubicaciones, cada una con una amplia variedad de vehiculos para que elijas el que necesites en cada momento, incluido coches de lujo y deportivos, SUV, coches electricos (EV), furgonetas, camiones y muchos mas. Welcome to Hertz Car Rental - Valladolid Rail Station. Select this location to begin your car rental experience or choose from other locations near you. Enjoy a wide selection of vehicles like luxury and sports cars, SUVs, EVs, vans, trucks and more. Book online now, or with the free Hertz app today.

Working Hours

Monday 8:30 AM-1:30 PM , 4-8 PM
Tuesday 8:30 AM-1:30 PM , 4-8 PM
Wednesday 8:30 AM-1:30 PM , 4-8 PM
Thursday 8:30 AM-1:30 PM , 4-8 PM
Friday 8:30 AM-1:30 PM , 4-8 PM
Saturday 9 AM-5 PM
Sunday 9 AM-5 PM

Location

Business Features

Accessibility
  • Wheelchair-accessible entrance

Contact Information

+34 983 22 60 44 hertz.es

Address

C. de Recondo, s/n

47007 Valladolid

Plus Code: J7RF+X9 Valladolid, Spain

Photo Gallery

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By owner

By owner

Street View & 360deg

Street View & 360deg

3.7
★★★★☆
207 reviews

Rating Distribution

5 stars
99 (47.8%)
4 stars
43 (20.8%)
3 stars
16 (7.7%)
2 stars
8 (3.9%)
1 star
41 (19.8%)

Most Mentioned

price 16 rental agreement 10 van 9 security deposit 7 pay 5 electronics 3 driver 3 scammers 3 face 3 return 2
Featured Review
★★★★★
November 2, 2024
Original

En mi caso bastante satisfecha, tuve que ir concatenando el alquiler de varios vehiculos en semana y media. Ofrecen buena gama respecto de la seleccion previa que reserve, en los 3 alquileres. Solo tuve un pequeno problema con el deposito de gasolina al devolver uno de ellos que tras aclaracion, desde la propia oficina gestionaron la devolucion del cargo indebido.

Translation

In my case, quite satisfied, I had to chain the rental of several vehicles in a week and a half. They offer a good range compared to the previous selection that I booked, in the 3 rentals. I only had a small problem with the gas tank when returning one of them and after clarification, the office itself managed to refund the improper charge.

Featured Review
★★★★★
October 19, 2024
Original

He alquilado varias veces con ellos, incluso alquilar hasta 3 semanas el mismo vehiculo. El trato es impecable por las 4 personas que alli se encuentran, el estado de los vehiculos es nuevo, con muy pocos Kms y muy limpios. El precio es ajustado y bastante bueno si reservas por su pagina.

Translation

I have rented with them several times, including renting the same vehicle for up to 3 weeks. The treatment is impeccable by the 4 people who are there, the condition of the vehicles is new, with very few kilometers and very clean. The price is fair and quite good if you book through their website.

Featured Review
October 17, 2024
Original

HACE 15 dias que alquile un coche en Valladolid, y hacen exactamente 15 dias que estoy llamando porque aun no me han devuelto la fianza y me parece vergonzoso este retraso, cuando ya alquile mil coches en otra compania y nunca me ha pasado eso y lo peor de todo es que no te dan solucion alguna nunca. ES LA PRIMERA Y ULTIMA VEZ .

Translation

IT HAS BEEN 15 days since I rented a car in Valladolid, and it has been exactly 15 days since I have been calling because they have not yet returned my deposit and I find this delay embarrassing, when I have already rented a thousand cars from another company and that has never happened to me and the worst thing is The thing is that they never give you any solution. IT IS THE FIRST AND LAST TIME.

Featured Review
October 16, 2024
Original

mala experiencia con ellos, tuve un vehiculo averiado y una tal Conchi no contestaba el telefono, rechazaba las llamadas continuamente sin atenter ni dar ninguna respuesta. Despues de quedarme sin el vehiculo y sin dinero Marco se ofrecio a darme una compensacion la cual meses despues sigue sin llegar ni si quiera a dar la cara.

Translation

bad experience with them, I had a broken down vehicle and a certain Conchi did not answer the phone, she continually rejected calls without answering or giving any response. After I was left without the vehicle and without money, Marco offered to give me compensation, which months later he still hasn't even come forward with.

Featured Review
★★★★★
July 30, 2024
Original

When we broke down recently, our insurers organised a hire car for us to be collected from Hertz Valladolid. It was a stressful time for us, but the 2 ladies at the office were absolutely lovely and made sure that we were happy with everything. The car that we were provided with was great and we all got home safely. Thank you.

Featured Review
June 27, 2024
Original

My experience with Hertz in Valladolid was really negative, and I would not recommend it to anyone. Negative Points: The website is not working. The staff was really rude and discourteous. It was difficult to communicate with the lady. She did not provide clear instructions, and even raised her voice when I asked for more info once that I booked the car. They do not well indicate where to find the car and neither where to leave after your using it. They don't speak English. The car was clean internal, the only positive thing. In conclusion, due to the rude stuff and various issues encountered, I do not recommend this rental car at all. I do not think that this location reflects the Spanish environment. Moreover, I think that rude people should not work with customers.

Featured Review
★★
June 3, 2024
Original

I am really disapointed with this service, more than a month that I gave car back, all good. I am still waiting for my deposit to come back. Not only that, their costumer service hasn't come back with a repkly in a whole week. Not recomemded at all

Featured Review
★★★★★
September 25, 2021
Original

Staff are always great. Cars are always good!

November 1, 2024
Original
Scammers, they give us rental car insurance and for arriving at 5:10 p.m. they charge us a 50 euro penalty, they dont even give us a receipt to claim the insurance
Translation
Estafadores, nos ponen el seguro coche de alquiler y por llegar 17.10 nos cobran 50 euros de penalizacion no nos dan ni un recibo para reclamar al seguro
★★★★
Local Guide November 1, 2024
Original
★★★★★
September 1, 2024
Original
They do not return the deposit I am very unhappy after a month and a half they already make excuses
Translation
no devuelven la fianza estoy muy descontento despues de un mes y medio ya ponen excusas
★★★★★
September 1, 2024
Original
They have scammed me, they do not return the deposit
Translation
Me han estafado no devuelven la fianza
★★★★★
Local Guide September 1, 2024
Original
Very happy with the car and the treatment received. We will definitely rent there again next time.
Local Guide June 1, 2024
Original
Miserable service and a great lack of customer service by calling for 2 hours and constantly rejecting the call the next day, they could be more attentive to customers and more professional
Translation
Una atencion miserable y una gran falta de atencion al cliente llamando durante 2h y constantemente rechazado la llamada al dia siguiente igual, podrian ser mas atentos con los clientes y mas profesionales
May 1, 2024
Original
Very bad train station in Valladolid, I picked up the car myself, they did not give me anything to inspect it, the car was in a private parking lot where there were no other cars, I only used it to go to work and there I also have a garage for a single car, when I went to deliver it, it turns out that it had a spot that could not be seen if it were not with a magnifying glass, and that is why they have charged me 425 euros, I am sure that many more people have been charged for the same damage, they are thieves. I RECOMMEND THAT YOU CHECK IT VERY GOOD WHEN RENT A CAR THERE
Translation
Muy mala estacion del tren a n Valladolid,yo misma recogi el coche no me dieron nada de revisarlo,el coche estuvo en parqueadero privado donde no habian mas coches ,solo lo utilice para ir al trabajo y alli tambien tengo cochera para un solo coche ,cuando lo fui a entregar resulta que tenia un puntico que no se podria ver si no fuera con lupa ,y por eso me han cobrado 425 euros , estoy segura que a muchisimas mas personas le han cobrado el mismo dano son unos ladrones .YO RECOMIENDO REVISEN MUY BIEN CUANDO Alquilen UN COCHE ALLI
2 helpful
★★★★★
Local Guide March 1, 2024
Original
I rented a car with them through a platform, (really with Dollar) since they didnt have it, they gave me a much higher category one (an X2 instead of a Fiat 500). Very good treatment from the 2 people who were there, both the delivery as in the return. The deposit was returned in 6 days. I will definitely repeat if necessary.
Translation
Alquile por una plataforma un coche con ellos, (realmente con Dollar)como no lo tenian me dieron uno de categoria muy superior (un X2 en lugar de un Fiat 500) Trato muy bueno por parte de las 2 personas que estaban alli, tanto a la entrega como en la devolucion.La fianza la devolvieron en 6 dias. Repetire sin duda si es necesario.
March 1, 2024
Original
Theft scam in prices m they say one price and another more expensive full gasoline and they say that it is missing I made the gasoline already available and still I said that it was missing, terrible bad treatment they do not make rental reservations in this company of thieves
Translation
Robo estafa en precios m dicen un precio y otro mas caro gasolina lleno y m dicen que falta echo a mayores la gasolina ya salia y todavia m decia k faltaba ,trato malo pesimo no agan reservas d alquiler en esta empresa d ladrones
1 helpful
March 1, 2024
Original
The public-facing workers treat people badly and instead of helping, what they do is put problems aside. If you say you have had a problem, they are rude and sharp, you dont know how to solve anything and they reluctantly do their job.
Translation
Los trabajadores de cara al publico mucho que desear tratan mal a las personas y en vez de ayudar lo que hacen es ponerles + problemas aparte si dices que has tenido un problema son bordes y cortantes no sabes solucionar nada y con mala gana hacen su trabajo
★★★★★
February 1, 2024
Original
Excellent attention.
Translation
Excelente atencion.
★★★★★
Local Guide January 1, 2024
Original
all good
Translation
todo bien
★★★★★
Local Guide January 1, 2024
Original
Local Guide December 1, 2023
Original
After 10 days they have not returned the deposit and the provision. On the other hand, they have charged me the cost of the rental again. I have paid twice as much bail. I expect an immediate solution.
Translation
Despues de 10 dias no han devuelto la fianza y la provision. En cambio si me han vuelto a cargar el coste del alquiler. He pagado dos veces mas fianza. Espero solucion inmediata.
2 helpful
★★★★★
Local Guide December 1, 2023
Original
Very correct treatment by the staff. They solved everything quickly by giving me another vehicle.
Translation
Trato muy correcto por parte del personal. Solucionaron todo rapido dandome otro vehiculo.
Local Guide December 1, 2023
Original
absolute lack of formality
Translation
absoluta falta de formalidad
1 helpful
★★★★★
Local Guide December 1, 2023
Original
A great deal. Very attentive and friendly staff
Translation
Un trato estupendo. Personal muy atento y amable
Local Guide December 1, 2023
Original
The string of negative reviews is understandable. These people do what they want. Between @Gesthispania10 and @HertzES will make sure that, if curiously they give you a fine like me (the first two speeding fines in my entire life, curiously) between the rate and the rate it will be double. The DGT charges you 50% for prompt payment, but Hertz will charge you what the DGT has forgiven you. They call it management fees. And the most serious thing is that they charge this or any other thing on your card without you being able to defend yourself because the bank takes their side. They will send you no-reply emails, perhaps they dont like to explain themselves or ask for explanations. Our company will never rent with Hertz again in our lifetime. Oh and notice to sailors. Block your cards if you think Hertz is going to charge you fees. They will have no other way to prevent it from being stolen.
Translation
La ristra de resenas negativas es comprensible. Esta gente hace lo que quiere. Entre @Gesthispania10 y @HertzES se encargaran de que, si curiosamente te ponen una multa como a mi (las dos primeras de velocidad en toda mi vida, curiosamente) entre tasa y tasa te salga el doble. La DGT te cobra el 50% por pronto pago, pero Hertz te cobrara lo que te ha perdonado la DGT. Ellos lo llaman comisiones de administracion. Y lo mas grave es que te cargan esta o cualquier otra cosa en tu tarjeta sin que uno pueda defenderse porque el banco se pone de su lado. Te enviaran correos no-reply, quiza no les gusta explicarse o que pidas explicaciones. Nuestra empresa no volvera a alquilar con Hertz en la vida. Ah y aviso a navegantes. Bloqueen sus tarjetas si creen que Hertz les va a cobrar comisiones. No tendran otro modo de evitar que se lo roben.
2 helpful
★★★★★
Local Guide December 1, 2023
Original
Pablo attended to me and from the first minute everything was easy and good treatment. Very friendly with good communication. Very happy with your service
Translation
Me atendio Pablo y desde el primer minuto todo fue facilidades y buen trato. Muy amables con buena comunicacion. Muy contenta con su servicio
Local Guide December 1, 2023
Original
Disastrous service, the woman who served us is rude, I asked something that I had already explained to my partner while I was in the service and she literally answered I have already told that, raising her eyebrows and not answering my question. Not only with us, but with the guys in front who came to hand over the keys, two young men were given such a cut that the girl went outside. I dont know his name but he insisted, on top of that, that we give him a good review, so here is the review at the level of the attention received.
Translation
Una atencion nefasta, la mujer que nos ha atendido es una maleducada, he preguntado una cosa que ya le habia explicado a mi pareja mientras yo estaba en el servicio y me ha contestado literalmente eso ya lo he contado , levantandome las cejas y no contestando a mi pregunta. No solo con nosotros, a los chicos de delante que venian a entregar las llaves , dos jovencitos les ha dado tal corte que la chica se ha salido para afuera. No se su nombre pero ha insistido, encima, en que le pusieramos una buena resena, asi que aqui tiene la resena al nivel de la atencion recibida.
5 helpful
December 1, 2023
Original
I feel robbed and neglected. After making a reservation for two days, they charged me for a third day without justifying it. When I try to contact them I am unable to speak to anyone physically. A shame. I am a gold customer of the program but I assure you that I will not book with you again, nor will any of my family and friends and of course that my company, which has Hertz as a preferred one, is aware and reviews the conditions of the agreement.
Translation
Me siento robado y desatendido. Tras realizar una reserva por dos dias me han cobrado un tercer dia sin justificar. Cuando trato de contactar con ellos soy incapaz de hablar con alguien fisicamente. Una verguenza. Soy cliente oro del programa pero aseguro que no volvere a reservar con ustedes, ni tampoco ninguno de mis familiares y amigos y por supuesto que mi empresa, que tiene a Hertz como preferente este al tanto y revise las condiciones del acuerdo.
1 helpful
December 1, 2023
Original
They charged me for a slight scratch for 126.00 on a tire when I didnt even touch the car. The pickup was in El Prat and the person who assisted me in Barcelona didnt even tell me to check the car before departure. FIRST they make you sign and pay, and then they give you the car. If you are trusting and think they do a great job, you will trust them and not review them. My mistake was that they DIDNT tell me to inspect the car and on top of that I trusted it (when you pay, they send you a pdf in which all the defects are SUPPOSEDLY reflected). I have shown two photos that I sent to my parents before leaving on a trip from Barcelona where you can see that that slight scratch WAS ALREADY ON THE CAR. They are making me pay for damage that another person has committed, even though they are inspecting the car the day after leaving it and without me being present. THEY ARE DISFAST AS A COMPANY.
Translation
Me han cobrado un rasguno leve a 126,00 en una llanta cuando ni si quiera he rozado el coche. La recogida fue en el prat y la persona que me atendio en Barcelona ni si quiera me dijo que revisase el coche antes de la partida. PRIMERO te hacen firmar y pagar, y despues te dan el coche. Si eres confiado y crees que hacen un trabajo estupendo, te fiaras y no lo revisaras. Mi fallo fue que NO me dijeron de revisar el coche y encima me fie (cuando pagas, te mandan un pdf en el que SUPUESTAMENTE se reflejan todos los desperfectos). He mostrado dos fotos que mande a mis padres antes de salir de viaje desde barcelona donde se puede apreciar que ese rasguno leve YA ESTABA EN EL COCHE. Me estan haciendo pagar por un dano que otra persona ha cometido, aun revisando el coche al dia siguiente de dejarlo y sin estar yo presente. SON NEFASTOS COMO EMPRESA.
2 helpful
December 1, 2023
Original
★★★★★
Local Guide December 1, 2023
Original
Local Guide December 1, 2023
Original
Terrible service more than 7 business days to return the deposit of the vehicle which I delivered according to the conditions on September 25 and to date they do not say anything.... They only ask to send an email and the response arrives in 10 more business days. ...BEWARE THERE ARE BETTER COMPANIES
Translation
Pesimo servicio mas de 7 dias laborales para devolver el deposito del vehiculo el cual entregue segun las condiciones el dia 25 de septiembre y a la fecha no dicen nada.... Solo piden mandar un correo y que la respuesta llega en 10 dias laborales mas....OJO HAY EMPRESAS MEJORES
1 helpful
★★★★★
December 1, 2023
Original
★★★★★
Local Guide December 1, 2023
Original
Valladolid office, at the Renfe station. Exquisite attention. Kindness and professionalism. The car in perfect condition. Highly recommended!
★★★★★
Local Guide December 1, 2023
Original

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