Record go Mobility - Valencia Joaquin Sorolla in Valencia

THIS COMPANY SCAMMS! DO NOT. I REPEAT DO NOT RENT FROM THEM! They blame us for not filling the tank, which we did 5 min before entering Valencia. No message nothing, just never refunded our deposit for the gas and now they act stupid. Never had such a bad experience with a car rental company before. Such thieves.

They rented us a car that lost a fender on the highway. Thankfully, we had full insurance, and most importantly, no one was hurt. They replaced the car at no extra cost, but we lost four hours of our time, which, of course, were not reimbursed

The first time I went here I had to wait 1.5h in line before it was my turn even though you can choose the hour of your departure online. I had to pay a lot more then specified online though! When I finally got in the car, I touched the button to move the mirror and it immediately broke off. They seemed very annoyed when we told them this. We had to wait another 30min before getting another car. They don't tell you anything about the car itself which is difficult if you've never driven this specific model before. The second car was good though so I decided to rent here again to go on a trip. I decided to choose the most expensive type of insurance online so I wouldn't have to pay more in real life again, but they said some things weren't included so I ended up paying more anyway... They are very dishonest and seem cheap online, but that's not the case. The car was very good, but that's the only positive thing about Record Go...

Whenever in Spain I look no further than Record Go as I had great experience with them in Barcelona and Palma in previous years. Likewise, they performed great service here in Valencia. Renting a car was flawless, and we were lucky to be served by kind employee Antonella who gave us useful tips and got sure our car was in great condition.

I personally had great experience. Almost no waiting to get and return car. They are super nice and was the cheapest option with insurance. Definitely recommend! Not sure why people leave bad comment... I highly recommend

I recently rented a car and had an overall positive experience with the rental company. The vehicle was in good condition, the service was prompt, and the staff were professional and courteous. However, there were a few points that could have been improved. While I was informed about the EUR900 deposit, there was an additional EUR90 deposit for fuel that I was not made aware of in advance. Additionally, the staff offered an optional insurance for EUR300 as an alternative to the deposit, which I found to be somewhat unexpected. Despite these minor inconveniences, the rental process was smooth, and all deposits were promptly refunded within three days after the end of the rental period. Overall, I was satisfied with the service and would consider using this company again in the future.

The worst experience of my life I was denied a car rental because I have a Ukrainian driver's license. Even though legally I am allowed to drive! And while I was in line, two other customers were also denied for very vague reasons. I had to spend 2.5 hours!!!! proving and showing all the laws. I even contacted the police for clarification, and they confirmed that I can legally drive with these licenses. But for this company, Spanish law is not the main thing; they have their own rules. Actually, each employee has their own rules because other Ukrainians with the same licenses were given cars in other offices of this company! Calling the management resolved nothing. Rude communication. They didn't refund my money. I had to call and write myself to request a refund, even though it was not my fault. They didn't even apologize for wasting my time and ruining my day... I wouldn't recommend this to anyone! Customer service is non-existent.

I was charged 40EUR from my bank account, without any explanation, weeks after I rent the car. I asked many times for clarification per email, after 3 months still nothing. Also, after just 1 day we recognized that there was no engine oil, the indicator pin was DRY! I DONT RECCOMENT