OK Mobility - Valencia Estacion Joaquin Sorolla in Valencia

Self Help Guide If You Accidentally Book A Car with this Company Waiting Time Estimatation One group of customers take at least 15 minutes, because they type everything manually even you book it via Booking or any other platform. So if there are 3 groups of people waiting and there is only one staff = 45 minutes wait We waited for 2 hours. When it's your turn There is a short small talk. And then they will ask you to write down your personal information on a paper like name address, email, phone number if you have never rented a car with them. As I mentioned, unless you have used their services before, or you need to give them all this again That's why it takes so long. They input your personal info manually. Insurance They will try to sell you their own insurance, the explanation is rather unclear and make the risk/ cost seem really high if you don't buy theirs. If you have one already(with booking.com or sth), just say no. The cost of insurance is almost as much as the car rental price. Car Pick Up You might not get the same car as you booked. For us it's a big upgrade. Thanks ! However, do take lots of pictures of your car from all possible angles! Twice! As I got told, video is not accepted. Will explain why later. Before return , tank it up. When Returning The person on the counter asked if we have their insurance. Then he went to the rental car and inspected it carefully, TWICE. He asked if we got photos of the scratches here and there? Well, usually they should check with their own damage report and know where all the scratches are. Hmm! On one photo, a scratch couldn't be seen clearly because of reflection, but luckily we did 2 rounds of photos! So the guy was speechless. We wanted to be sure that he really confirmed everything is alright via written proof (email), and he said it will be done in 30 minutes. After 2 hours, we received nothing so we called their customer service, who confirmed with us no email will be sent but the case is surely closed. Summary In general, many car rental companies have not so good ratings due to different interests and co. Just be extra cautious about the details, know your right and how to safeguard it.

Have rented two cars with friends for three days in Valencia. We chose two brand-new Cupras at an incredibly affordable price with a deposit of only EUR150. Compared to other companies, the price was almost half as much, and the conditions were the same. Many thanks to the manager, Sofia, who gave us an additional discount and allowed us to return the cars two hours later without extra charges. She was very polite and pleasant to deal with. I highly recommend this service, and I'll definitely keep using <<Ok Mobility>> in the future.

Everything was OK,the car I rented it was in excellent condition, almost new. Fabian was very professional and polite,the return process was very fast. I would recommend OK Mobility to everyone.

Very satisfied. Great value (when booking via Bookings.com). Hired a Seat Ibiza. It was new. Included CARPLAY. The best part was the quick return process. Andrea inspected my car and instantaneously confirmed all is final. And my deposit was returned immediately to my bank. No taking videos/photos and waiting a long time for the deposit return. Andrea was super friendly, professional and efficient on the car return. High Recommend.

Very good car and fast process to return the vehicle! My only advice is for more agility to get the car.

I was amazed by the outstanding service. It was pleasure communicating at the counter. OK Mobility team gladly listened and offered the best options. And prices way more attractive compared to other services. I'm happy that I discovered OK Mobility. Highly recommend

Despite renting a great car, this car rental is absolutely impossible to reach either through phone calls or email. Furthermore, the deposit never got back even after a total of 31 days as stated in the conditions of the rent, and while giving back the car in perfect state. Very contrasted experience with this car rental...great renting services at first and terrible customer services after sales. If that can make them finally contact me, I am still waiting for the deposit money. Thank you.

I rented a small car, Renault Clio, from OK mobility for 5 days, and everything went very well. The car had only 20k km on the odometer. I didn't scratch the car, and returned it in not the cleanest condition, but after a normal 5 days use. There were no extra charges, all went well and smoothly. I had my own insurance. Pick up took 10 minutes and delivery about 20. P.S only thing I missed is possibility to rent from the Valencia Airport at night, would have been very convenient! otherwise happy with the rent!