Europcar in Valencia

4.0
★★★★☆
(622 reviews)

Bienvenido a Europcar Valencia, agencia de alquiler de coches. Nuestra oferta diaria incluye una atencion inmejorable, vehiculos nuevos y precios competitivos. Tanto si deseas alquilar un coche por trabajo o por placer como si necesitas un coche (urbano, familiar o de lujo), una furgoneta o un camion, Europcar tiene el vehiculo de alquiler perfecto para ti. Alquilar un coche o una furgoneta es ahora mas sencillo que nunca, gracias al sistema de reserva online disponible en nuestra web o en nuestra app. Recoger y dejar tu vehiculo nunca habia sido tan facil. !Que disfrutes del viaje!

Working Hours

Monday 8 AM-10 PM
Tuesday 8 AM-10 PM
Wednesday 8 AM-10 PM
Thursday 8 AM-10 PM
Friday 8 AM-10 PM
Saturday 8 AM-9 PM
Sunday 9 AM-10 PM

Location

Business Features

Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • Wheelchair-accessible toilet
  • Wheelchair-accessible seating

Contact Information

+34 911 50 50 00 europcar.es

Address

Estacion Valencia Ave

46007 Valencia

Plus Code: FJ58+PV Valencia, Spain

Photo Gallery

Featured

Featured

Exterior

Exterior

By owner

By owner

Street View & 360deg

Street View & 360deg

4.0
★★★★☆
622 reviews

Rating Distribution

5 stars
374 (60.1%)
4 stars
86 (13.8%)
3 stars
35 (5.6%)
2 stars
12 (1.9%)
1 star
115 (18.5%)

Most Mentioned

office 22 return 18 train station 18 money 18 efficient 13 security deposit 12 car park 9 management 6 AVE 5 scammers 5
Featured Review
★★★★★
October 15, 2024
Original

Every staff member we encountered at this Europcar was kind, helpful, and personable. Javier at the front desk was so great helping us get the perfect fit for our needs. I would definitely rent from them again in the future.

Featured Review
September 13, 2024
Original

I was expecting this and they scammed me, I couldn't get my deposit back. I had bought medium insurance but they convinced me that if I bought full insurance, I wouldn't pay any additional fees no matter what. Even though I returned the car without the slightest damage, they didn't refund the deposit.

Featured Review
★★★★★
August 12, 2024
Original

Friendly and helpful staff at the pickup station in Valencia Central Train Station. We got an almost new car (had less than 1000 km in it) and it functioned really well. The return was also very easy in Valencia Airport, the parking lot is signposted in a good visible way, it's a breeze to find the correct place for the return and the staff is magically already waiting there to do the takeover.

Featured Review
★★★★★
August 4, 2024
Original

We had a great time in Spain with the hybrid Jeep Renegade from Europcars. Great service and very kind Valencia staff. From online reserving, pickup at downtown Valencia and returning at the airport. Everything flawless. Great customer experience. Thank you!

Review photo
Featured Review
★★★★★
July 30, 2024
Original

Great service from Europcar in Spain. I picked up the car at Valencia station and was welcomed and server fast and friendly. We got a nice car and used it for 9 days. Returning it at Valencia Airport. The time to return it was so fast we just managed to get all our belongings out of the car and had a quick chat to ensure we had everything from the car and the staff member was already finished with the checks. Great service!

Featured Review
June 20, 2024
Original

Definitely not worth it and they are total rip off. Customer Service doesn't respond and employee in shop gave wrong information. Deposit policy is hidden and if unknown only mentioned after contract has already been agreed on. Anyway I can't recommend. Also no one walks to the car with you to check for pre-existing damages. EDIT: Definitely deserve the 1 star. I tried contacting them via link, every time I submitted the request, I got an error! Can't contact them and resolve an issue, when they programmed their website to not let you contact them. Enjoy my money, I won't be using your services again (I know that doesn't harm them Idc)

Featured Review
★★★★★
June 17, 2024
Original

Everything's went perfect. Javier was super friendly and helpful. The car was new and so comfy and clean. The price was a little high when renting from the office on the day directly but taken everything into account, it was worth it. Definitely recommend!!

Featured Review
★★★★
October 28, 2023
Original

It was fine, but I recommend taking pictures of the car before driving it. When they handed the keys they did it on the counter and no one came with me to do the handover. When I returned it, they noted some scratches on the rear bumper which were there before I took it. Luckily I took pictures just in case, because no one came with me to handover the car.

Review photo
★★★★★
November 29, 2024
Original
Excellent service, I have no problems at all, I recommend it 100%
Translation
Excelente servicio, no tengo pegas al reves lo recomiendo 100%
★★★★★
November 29, 2024
Original
Very friendly and efficient staff
Translation
Personal muy amable y eficaz
★★★★★
November 25, 2024
Original
I have been very satisfied with them. At the time of contracting the rental, I was assisted by a new Argentinian guy who, for being new, was very good at handling me and managed everything wonderfully, with some help from a colleague who was also very pleasant. When I went to pick up the car, again a pleasant experience with another guy, Ezequiel, who was super friendly and professional and answered all my questions with great kindness. As for the car and my experience with the companys service, everything was perfect too. In short, when I need a car rental service again I will definitely choose Europcar, thank you very much especially to the staff they have.
Translation
He quedado muy satisfecho con ellos. En el momento de contratar el alquiler me atendio un chico nuevo argentino que para ser nuevo, se desenvolvia muy bien y me atendio y gestiono todo estupendamente, con algo de ayuda de una companera que tambien fue muy agradable. Cuando fui a recoger el coche, de nuevo una grata experiencia con otro chico, Ezequiel, que fue super amable y profesional y me resolvio todas mis dudas con mucha simpatia. En cuanto al coche y mi experiencia con el servicio de la compania todo perfecto tambien. En resumen, cuando vuelva a necesitar de un servicio de alquiler de coches sin duda escogere Europcar, muchas gracias sobre todo al personal que tienen.
★★★★★
November 17, 2024
Original
No problems, the cars are always very good.
Translation
Sin problemas, los coches siempre estan muy bien.
★★★★★
Local Guide November 17, 2024
Original
Hello, everything, from the staff at the counter, both the pick-up and reception, the cleanliness of the vehicle and its quality.
Translation
Hola,todo, desde el personal del mostrador tanto la recogida y como la recepcion,la limpieza del vehiculo y la calidad del mismo.
★★★★
November 10, 2024
Original
Local Guide November 10, 2024
Original
They have worse and worse vehicles, its a shame that this is the case and they dont take into account the companies that need diesel vehicles, everything is gasoline, low displacement for a tourist is fine because they only do a few km but there are customers who do a lot of km, I hope they do. read and take into account
★★★★★
November 10, 2024
Original
★★★★
November 10, 2024
Original
Local Guide November 3, 2024
Original
Unjustified charges and poor customer service My experience with Europcar has, unfortunately, been very disappointing. After renting a car, I received a bill for more than 241 + VAT for damages that the vehicle already had when I picked it up. As soon as I noticed this damage, I took a video to make sure it was recorded and sent it to customer service. To this day, I still havent received any response beyond an automated message. The most frustrating thing is that in the delivery report they have noted that I was absent at the time of the inspection, when in reality I returned the car on time and, since there was no staff in the delivery area, I left the keys with a employee at the counter of the Europcar office. I dont know if this practice of ignoring evidence and claiming the absence of the client is common, but it is certainly an experience that makes one question the transparency of this company. In short, Europcar has left me with a very negative image: non-existent customer service and an attempt to collect damages that I have not caused, without paying attention to the evidence I have provided. I would recommend anyone to consider other options before renting here.
Translation
Cobros injustificados y atencion al cliente deficiente Mi experiencia con Europcar ha sido, lamentablemente, muy decepcionante. Tras alquilar un coche, recibi una factura de mas de 241 + IVA por danos que ya tenia el vehiculo cuando lo recogi. En cuanto note estos danos, grabe un video para asegurarme de que quedara constancia y lo envie al servicio de atencion al cliente. A dia de hoy, sigo sin recibir ninguna respuesta mas alla de un mensaje automatico. Lo mas frustrante es que en el informe de entrega han anotado que yo estaba ausente en el momento de la revision, cuando en realidad devolvi el coche a tiempo y, al no haber personal en la zona de entrega, deje las llaves con un empleado en el mostrador de la oficina de Europcar. No se si esta practica de ignorar las evidencias y alegar la ausencia del cliente es algo comun, pero desde luego es una experiencia que hace cuestionar la transparencia de esta empresa. En resumen, Europcar me ha dejado con una imagen muy negativa: una atencion al cliente inexistente y un intento de cobrar danos que no he causado, sin hacer caso de las pruebas que he aportado. Recomendaria a cualquiera que considere otras opciones antes de alquilar aqui.
★★★★★
November 3, 2024
Original
You make my trip easy and confortables! Thank you
Local Guide November 1, 2024
Original
This place is a scam. Lied to me and said I would receive my 100 euro deposit back but then did not return it. Do not trust these people
Local Guide November 1, 2024
Original
Customer Service not available when needed. Tourist money is good but not the tourist 3718 MPH BMW 230e
★★★★★
Local Guide November 1, 2024
Original
A very good experience. The vehicle was in perfect condition. Clean inside and out. And the person at the counter a 10.
Translation
Una experiencia muy buena. El vehiculo estaba en perfectas condiciones. Limpio por dentro y por fuera. Y la persona del mostrador un 10.
★★★★★
November 1, 2024
Original
EXCELLENT!! Good service 10/10, the staff who work at the Sorolla station in Valencia do a magnificent job, I was assisted by Ezequiel, very collaborative and timely. THANK YOU . all the best. Juan Jose.
Translation
EXCELENTE!! Buen servicio 10/10 el personal que labora en la estacion de sorolla en Valencia , hacen un magnifico trabajo, fui atendido por Ezequiel , muy colaborador y oportuno. GRACIAS . un saludo. Juan jose.
★★★★★
November 1, 2024
Original
Superb service from the team at Valencia train station
★★★★
November 1, 2024
Original
★★★★★
November 1, 2024
Original
Everything perfect.
Translation
Todo perfecto.
★★★★★
November 1, 2024
Original
I usually rent many times and everything is perfect, speed and perfect treatment, thank you ecequiel for your professionalism
Translation
Suelo alquilar muchas veces i todo perfecto rapidez i trato perfecto gracias ecequiel por tu profesionalidad
★★★★
November 1, 2024
Original
★★★★★
November 1, 2024
Original
Excellent service. Taking care of the car in every detail at all times. The tow truck driver who pulled the car to leave the car in a workshop with little room for maneuver and the car that was left without clutch and therefore without autonomous maneuverability was very expert. A ten for the tow truck driver.
Translation
Excelente servicio. Cuidando en todo momento el coche al maximo detalle. Muy experto el conductor de la grua que tiro de oficio para dejar el coche en un taller con poco espacio de maniobra y el coche que se quedo sin embrague y por tanto sin maniobravilidad autonoma. Un diez por el conductor de la grua.
★★★★
Local Guide November 1, 2024
Original
Good attention
Translation
Buena atencion
★★★★★
Local Guide November 1, 2024
Original
The customer service, the speed of renting a vehicle, the commitment they have to ensure the good condition of the vehicle is totally surprising. The staff who treated me both when picking up the vehicle and returning it were totally kind and friendly. Thank you very much for your work and service.
Translation
La atencion al cliente, la rapidez de alquilar un vehiculo, el compromiso que tienen para asegurarse el buen estado del vehiculo es totalmente sorprendente. El personal que me trato tanto a la hora de recoger el vehiculo como para su devolucion fueron totalmente amables y simpaticos. Muchas gracias por vuestro trabajo y servicio.
★★★★★
Local Guide November 1, 2024
Original
Excellent attention from Ezequiel the Argentine, very kind and attentive, he explained everything to me quickly and clearly! The cars are always impeccable!
Translation
Excelente atencion de Ezequiel el Argentino , muy amable y atento me explico todo rapido y claro! Los coches estan siempre impecables!
★★★★★
November 1, 2024
Original
★★★★★
Local Guide November 1, 2024
Original
Fast, pleasant, attentive service.
Translation
Servicio rapido, agradable, atientos.
★★★★★
Local Guide November 1, 2024
Original
Agility and speed to rent, car in good condition and clean. Everything was perfect, it never gave me any errors.
Translation
Agilidad y rapidez para alquilar, coche en buen estado y limpio. Todo perfecto nunca me dio fallos.
★★★★★
October 1, 2024
Original
★★★★★
October 1, 2024
Original
★★★★★
October 1, 2024
Original

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