ClickRent Joaquin Sorolla | Alquiler de Coches y Furgonetas in Valencia
3.6
★★★★☆
(59 reviews)
Mas de 50 anos de experiencia y dedicacion a nuestros clientes nos permiten ser una de las mejores companias de alquiler de coches en Mallorca, Menorca, Malaga, Alicante, Valencia, Madrid y Barcelona. !Disfruta sin preocupaciones! More than 50 years of experience and dedication to our customers allow us to be one of the best car rental companies in Mallorca, Menorca, Malaga, Alicante, Valencia, Madrid and Barcelona. Enjoy without worries!
Working Hours
Monday
8 AM-8 PM
Tuesday
8 AM-8 PM
Wednesday
8 AM-8 PM
Thursday
8 AM-8 PM
Friday
8 AM-8 PM
Saturday
8 AM-8 PM
Sunday
8 AM-8 PM
Location
More Car Rental Options
Business Features
Accessibility
- Wheelchair-accessible entrance
Contact Information
+34 971 73 06 96 clickrent.esAddress
C. del Mestre Sosa, 39
46007 Valencia
Plus Code: FJ68+CP Valencia, Spain
Photo Gallery
Featured
Latest
By owner
Videos
Street View & 360deg
3.6
★★★★☆
59 reviews
Rating Distribution
5 stars
31 (52.5%)
4 stars
7 (11.9%)
3 stars
1 (1.7%)
2 stars
6 (10.2%)
1 star
14 (23.7%)
Most Mentioned
price
14
rental agreement
8
office
8
garage
5
return
5
email
5
key
4
concept
3
fine
3
basement
2
Featured Review
★★★★★
November 13, 2024
Original
Totally recommend this car rental, the price is cheap and the service is very cool, they speak English good, we was doing the reservation with really nice guy, he was new but he answered for everything that we askedAnd also they call us an hour before the end of our reservation They return all deposit and we don't have any problems with them!
Featured Review
★★★★★
November 2, 2024
Original
Thanks to Hernan and Clara everything went smoothly. Had a great experience with Clickrent.
Featured Review
★★★★★
October 27, 2024
Original
Thank you Clara for doing an amazing job. Very happy with the service and the car, I will definitely be coming back.
Featured Review
★★★★★
October 3, 2024
Original
Second time renting from Clickrent. First occasion, very poor service (45 min queue, no-one present when we returned the vehicle), but this time was great. Fast check in and return, easy car collection and return. Lovely lady, Clara on reception. Well done, will use again
Featured Review
★★★★★
September 27, 2024
Original
I could not finish my reservation on the website, there was something wrong. Nevertheless, the support promptly helped me and all went well. Pickup and return with Clara was smooth and nice.
Featured Review
★★★★
August 28, 2024
Original
Pleasantly surprised. Honestly, the whole process of "just take photos of any damage before driving off and show us when you get back" struck me as suspect. And the car they gave us had quite a bit of damage + was leaking a bit of oil (hence the one-star deduction), but the guy just looked at the photos when we returned and said it was all good. They never even took the deposit on our CC. Staff was very nice overall, and the online check-in process made things go quicker than your average car rental. Be aware the office is off-site of the train station (across the street), and the garage with the cars is a few blocks from there. Just booked another rental with them & hoping it's just as smooth!
Featured Review
★
July 19, 2024
Original
Have been charged EUR280 for a scratch that we did not cause and have photographic evidence to prove it. Avoid these scammers! We had to find the car ourselves in a carpark a 10 minute walk from the office, we were given no information about the condition of the vehicle/no inspection sheet. We took some photos ourselves of a couple of scratches on the front of the car before we left the car park. On returning it, no one came to check it with us and we were not asked about any damages. Then they send me an email that night with a bill for the scratches. Now when I have emailed them with the proof that the scratch was already there, multiple times, they are completely ignoring me! Unfortunately there was not time to go back to the office in person before the end of our holiday but there is no excuse for ignoring multiple emails sent to the address provided on their website. I will be pursuing this further to get back my money back and reporting them to the relevant authorities. In the meantime I would advise all other customers to run a mile and choose a better car hire company.
Featured Review
★★★★
February 16, 2024
Original
Rented 6 days and price was not bad (included insurance and everything) The stuff was kind and also they speak English if you don't speak Spanish. Only one thing is that,the car is in the underground parking which you have to walk 5 minutes or so which isn't bad it's close but in the parking there's no internet connection... even car navigation and Bluetooth can't use anything. If your travelers or who doesn't know around here could be difficult cuz you have to get out first and park somewhere then use your phone or navigation.
★
Local Guide
November 28, 2024
Original
Misleading advertising from the web, cheap rent but deposit of 500 and 1000, is a total abuse. To not repeat
Translation
Publicidad enganosa desde la web, alquiler economico pero deposito d 500 y 1000 , es un abuso total. Para no repetir
★
November 17, 2024
Original
When we arrived at Joaquin Sorollas office, we were greeted by a girl who looked stressed from the start. He told us that the car we had chosen was not there but that there was a silimiar one, we told him yes or if we needed the trunk with good space and he told us that nothing was happening, trusting his word we said ok. We had some differences to reach an agreement so from there we came out somewhat dissatisfied. When we got to the car we saw that it was not what he told us, We noticed that it was very dirty inside and out... of course in a garage with little light it couldnt be seen. When I opened the back door there were remains of food, papers, dirt... everything was dirty on the outside, the windows, the front part full of bugs... they didnt even make an effort to give it water. They had already told us not to rent here... now we can say for ourselves that they were not wrong.
Translation
Al llegar a la oficina de Joaquin sorolla nos atiende una chica que se la notaba estresada ya de primeras. Nos dice que el coche que habiamos elegido no estaba pero que habia uno silimiar, le dijimos que si o si necesitabamos el maletero con buen espacio y nos dijo que no pasaba nada, confiando en su palabra dijimos okey. Tuvimos unas diferencias para ponernos de acuerdo asi que de ahi salimos algo desconformes. Al llegar al coche vimos que no era lo que nos dijo, notamos que estaba muy sucio por dentro y por fuera.. claro en una cochera con poca luz no se veia. Al abrir la puerta trasera habia restos de comida, papeles, mugre.. por fuera todo sucio, los vidrios, la parte delantera llena de bichos.. ni siquiera se esforzaron en darle con agua. Ya nos habian dicho de no alquilar por aqui.. ahora podemos decir por cuenta propia que no se equivocaban.
★
Local Guide
November 17, 2024
Original
You rent the car online and then you arrive to join the express line and you have more than 30 minutes waiting for your car Update: the system had gone down 2 hours waiting for the car and then they didnt give you any kind of apology or compensation... more than I asked for child seats that didnt come installed, they just threw them into the car, then the car wasnt there clean. Nobody tells you about the delivery as it should be, I call the call center and they treat you as if you were stupid and they comment that they never had a system outage today, which they told us was nationwide. Terrible treatment, I would not recommend or rent here again
Translation
Alquilas el coche por internet y luego llegas para hacer la cola rapida y tienes mas de 30 min esperando tu coche Actualizacion: se habia caido el sistema 2 horas esperando el coche para que luego no te den ningun tipo de disculpa o compensacion mas que pedi sillas de ninos que no venian instaladas , solo las tiraron dentro del coche, luego el coche no estaba limpio. La entrega nadie te comenta como debe ser , llamo al call center y te tratan como si una fuera tonta y comentan que nunca tuvieron caida del sistema hoy, cosa que nos dijeron que fue a nivel nacional. Pesimo trato, no recomendaria ni volveria a alquilar aqui
★★★★★
November 1, 2024
Original
The parking is very complex but Clara, the person who attends, makes up for it. Thanks Clara!
Translation
El aparcamiento muy complejo pero Clara, la persona que atiende lo compensa. Gracias Clara!
★
November 1, 2024
Original
Very bad experience, especially compared to other car rental companies. They offered me by email to check in online to avoid waiting, etc. To do this, you scan all your documents: ID and drivers license. Everything great. Before the pick-up day, I call to see if they can provide me with the vehicles registration number so I can send it to the workplace where I had to go, which has restricted access. They tell me that they cant know, so far I agree, but the treatment received was quite unfriendly. Also making me dizzy, since it was a van it wouldnt be delivered to Joaquin Sorolla, and I was very surprised, if I made the reservation at that office! In the end the delivery did go there but I took the substitute with me. The day of picking up the vehicle I had everything scheduled so that I was right on time. I show up at the office, they take a while to open, maybe ten minutes, and they ask me for my documentation. I didnt have it on me physically, but I did have it on my cell phone. I tell them that I have already checked in online and that I received by email that nothing else was needed. The girl treated me like a liar, telling me to show her the email and so I did. Even after having shown him the text, he insisted on treating me as if I were crazy, with zero empathy. So I had to go back home to get the cards to scan them again. This made me very angry because I was already dragging all day that delay time that I didnt have. Taking advantage of the time waiting for the delivery, the girl did not hesitate to make several judicious comments about the customers, whether people used the vehicles to do things that were not normal, whether there were people sleeping in the cars, etc. And of course they realized why they are not stupid... with an air of superiority that I didnt like at all. When an hour later I managed to complete the pick-up procedure, he told me that I had to go to a garage located 15 minutes away on foot and gave me a flyer with the address of the garage and the handwritten vehicle registration number. The garage is a mess, the spaces are in the last basement, in the last hallway, super strangely structured and no one there to lend a hand. I used this flyer to memorize the vehicle in my telpark application because I needed to park in the blue zone. It turns out that the license plate was written wrong and, even though I put in the corresponding ticket, they fined me because the actual license plate did not match (my fault for trusting a worker that I already identified as a regulator and not checking the physical license plate). The van itself ran great and was clean and full of fuel. On the day of the return, I arrive at the office and find a sign on the door saying Ill be back in ten minutes and a line of people like a couple of families and another single person. I decide to sit down for breakfast at the bar next door, from whose terrace you can perfectly see the office about five or ten meters away. Well, surprise! It didnt take ten minutes but much longer. My surprise does not cease when the other day they told me that they were going to charge me 50 for fine management. But what a nose! In short, I neither repeat nor recommend it.
Translation
Muy mala experiencia, sobre todo comparado con otras companias de alquiler de coches. Me ofrecieron por mail hacer un check in on line para evitar luego esperas, etc. Para ello escaneas todos tus documentos: DNI y carnet de conducir. Todo genial. Antes del dia de recogida llamo para ver si me pueden facilitar la matricula del vehiculo para pasarla al lugar de trabajo donde me tenia que dirigir, que es de acceso restringido. Me dicen que no pueden saberlo, hasta ahi conforme, pero el trato recibido fue bastante antipatico. Ademas mareandome, que como era una furgoneta no seria en Joaquin Sorolla la entrega, y yo extranadisima, si la reserva la he hecho en esa oficina! Al final si que fue alli la entrega pero el sustito me lo lleve. El dia de recoger el vehiculo tenia todo programado de manera que iba justa de tiempo. Me presento en la oficina, tardan un poco en abrir, sus diez minutillos seguro, y me piden la documentacion. No la llevaba encima fisicamente pero si en el movil. Les digo que ya he realizado el check in on line y que recibi por mail que NO hacia falta nada mas. La chica me trato de mentirosa diciendome que le ensenase dicho mail y asi lo hice. Aun tras haberle ensenado el texto insistio en tratarme como si estuviese loca, cero empatia. Total que me toco volver a mi casa a por los carnets para volver a escanearlos. Esto me enfado muchisimo porque ya fui todo el dia arrastrando ese tiempo de retraso que no tenia. Aprovechando el rato de espera para la entrega la chica no dudo en hacer varios comentarios juiciosos sobre los clientes, que si la gente usaba los vehiculos para hacer cosas que no eran normales, que si habia gente que duerme en los coches, etc. y que ellos por supuesto que se daban cuenta por que tontos no son... con unos aires de superioridad que no me gustaron nada. Cuando ya una hora despues consegui cerrar el tramite de recogida, me dice que me tengo que desplazar a un garaje situado a 15 min andando y me entrega un flyer con la direccion del garaje y la matricula del vehiculo manuscrita. El garaje un lio de narices, las plazas estan en el ultimo sotano, en el ultimo pasillo, super raro estructurado y nadie por alli para echar una mano. Utilice dicho flyer para memorizar el vehiculo en mi aplicacion telpark pues necesitaba aparcar en zona azul. Resulta que estaba la matricula mal escrita y, aun cuando yo puse el ticket correspondiente, me multaron porque no coincidia la matricula real (culpa mia por fiarme de una trabajadora que ya identifique como regulera y no comprobar la matricula fisica). La furgoneta en si funcionaba muy bien y estaba limpia y llena de combustible. El dia de la devolucion llego a la oficina y me encuentro un cartel en la puerta de vuelvo en diez minutos y una cola de gente como de un par de familias y otra persona sola. Decido sentarme a desayunar en el bar de al lado desde cuya terraza puedes ver perfectamente la oficina a unos cinco o diez metros. Pues, sorpresa! no tardaron diez minutos sino bastante mas. Mi sorpresa no cesa cuando el otro dia me comunican que me van a cobrar 50 en concepto de gestion de multa. Pero que morro! En fin, yo ni repito ni lo recomiendo.
★★★★★
Local Guide
November 1, 2024
Original
Everything is excellent! Very good attention and advice from Hernan!
Translation
Excelente todo! Muy buena atencion y asesoramiento de Hernan!
★★★★★
Local Guide
November 1, 2024
Original
Very good service from Gabriel, both when picking up the car and when returning it. We had a small setback and they helped us quickly.
Translation
Muy buena atencion de Gabriel, tanto en la recogida del coche como en la devolucion. Tuvimos un pequeno contratiempo y nos ayudaron rapidamente.
★★★★★
November 1, 2024
Original
I HAVE RENTED SEVERAL TIMES WITH THIS CIA AND VERY GOOD. I ESPECIALLY HIGHLIGHT THE ATTENTION RECEIVED FROM HERMAN, VERY CAREFUL AND PROFESSIONAL.
★★★
Local Guide
November 1, 2024
Original
The service was good, but BE CAREFUL with the deposits, I left the vehicle between April and May, they told me that the deposit would arrive in days, I returned a month later to claim it and they told me that they would call me with the solution, four months later there was still no call , and now in the middle of October I went to the office to ask for something to prove that they returned my deposit, they told me that I cant do that and the moment I start to fill out the claim, suddenly they give me the number return reference. Moments later I receive notification from the bank that they have returned my deposit. It has only taken five months and because I went to complain, so pay close attention that they return it to you and above all, see it reflected in the bank.
Translation
El servicio bien, pero OJO con las fianzas, deje el vehiculo entre abril y mayo, me dijeron que en dias me llegaria la fianza, volvi al mes para reclamarla y me dijeron que me llamarian con la solucion, cuatro meses despues seguia sin la llamada, y ahora a mitad de octubre me paso por la oficina pedir algo que acredite que me devolvieron la fianza, me dicen que eso no lo puedo hacer y en el momento yo que me pongo a rellenar la reclamacion, de repente me salen con el numero de referencia de la devolucion. Instantes despues me llega la notificacion al banco de que me han devuelto la fianza. Solo han tardado cinco meses y porque fui a reclamar, asi que fijaros bien que os la devuelven y sobretodo, verlo reflejado en el banco.
★★★★★
November 1, 2024
Original
★★★★★
November 1, 2024
Original
Excellent attention from Hernan. Super professional!!
Translation
Excelente atencion de Hernan. Super profesional!!
★★★★
October 1, 2024
Original
It was the first time we rented and Clara attended us and very kindly answered all our questions. Your excellent attention. The rental without problems but with one star due to the system of both delivery and return that they have: we would have liked them to verify it when delivering the car or to give us some proof that we delivered it...We had to wait for the local closing to find out if everything was fine and you also deliver a car and you have no proof or signature anywhere of the delivery or its status.
Translation
Era la primera vez que alquilabamos y nos atendio Clara que muy amablemente respondio todas nuestras dudas. Su atencion excelente. El alquiler sin problemas pero bajo una estrella por el sistema tanto de entrega como de devolucion que tienen: nos hubiera gustado que al entregar el coche lo verifiquen o que nos den algun comprobante de que lo entregabamos...Tuvimos que esperar a que el local cierre para saber si estaba todo bien y ademas entregas un auto y no tenes comprobante ni firmas en ningun lado la entrega o de su estado.
★★★★★
October 1, 2024
Original
We were greeted as soon as we arrived by some guys named Hernan and Clara, they were super attentive to us and very friendly, they explained everything to us very well, attention of 10, highly recommended to rent with them, we will definitely repeat if we have to rent again!!
Translation
Nos atendieron nada mas llegar unos chicos que se llamaban Hernan y Clara,fueron super atentos con nosotros y muy simpaticos,nos explicaron todo super bien ,atencion de 10,muy recomendable alquilar con ellos,nosotros repetiremos seguro si tenemos que volver a alquilar!!
★★★★★
October 1, 2024
Original
★★★★
Local Guide
September 1, 2024
Original
Excellent service provided! Excellent attention from the Argentinian who we do not remember his name!!! Keep in that way!
Translation
Excelente el servicio brindado! Excelente la atencion del argentino que no recordamos su nombre !!! Sigan asi!
★
September 1, 2024
Original
★
September 1, 2024
Original
Prices are super expensive
★
Local Guide
August 1, 2024
Original
They have a nonsensical rule that I have not seen in any other company, not even with them in another city...for handing over the keys outside of office hours they charge you 55 euros...that is, a day and a half more rent.. .all nonsense. Let them do as in all places and put a mailbox
Translation
Tienen una norma sin sentido que no habia visto en ninguna otra empresa, ni con ellos en otra ciudad...por entregar las llaves fuera de horario de oficina te cobran 55 euros...es decir, dia y medio mas de alquiler...todo un sinsentido. Que hagan como en todos los sitios y pongan un buzon
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