Europcar in Toulouse

I was charged for an additional day of car hire despite returning the car early. Despite having requested that this be revised a few days ago, I have heard nothing back from customer service. Furthermore, I would like to bring to your attention an issue we encountered during the vehicle return at the Bordeaux train station. The directions to the rental return area were extremely unclear, and as a result, my companions and I spent a considerable amount of time trying to locate it. This caused significant stress, and we nearly missed our train due to the confusion. I would strongly urge you to improve the clarity of the return instructions for future customers.

Had a great experience. This is my 2nd time renting here. The staff were friendly and efficient. Initially, upgrades and additional insurance were proposed, but when I said I don't need them, they didn't push any further. I opted for an automatic compact and received a very nice Toyota corolla. The fuel mileage was great (4.7 liters per 100km). Finally, the return of the car was quite smooth too. The guy (if I remember it was "Walham", sorry for the spelling) was great. Quick and helpful. There were some previous damages that were not recorded on sheet. But, we had already taken photos and sent it to Europcar. So, just remember to take 10-15 mins in the beginning to take photos of the car from all sides :)

Excellent experience from start to finish - friendly, efficient, good value - I've come to expect poor service from hire car companies, so this was a very pleasant surprise!

The Europcar staff, both in Toulouse and Poitiers, France treated us kindly and with generosity. I would definitely use this company again based on that alone, but the car was also perfect for our needs.

From the lovely Ishka and others at Toulouse Matabieu to the great staff atToulouse Airport, you couldn't fault the helpful, courteous staff at Europcar. I would have preferred a car with it's own GPS rather than rely on my phone and Android Auto which is at best, adequate. The Rav4 we were given was a great vehicle and even though it wasn't all that clean when we got it, it served us well for 50 days. Thank you, Europcar

The attendant recorded the time we returned the hire car incorrectly. This resulted in an additonal day of car hire and car insurance being charged. This was held from our security bond paid. Despite submitting evidence to Europcar of when we returned the car, which was before the contracted time, they have not refunded our money. They have also tried to palm the issue off to the booking agent, however, the booking agent is not the one who took our bond, or issued our final invoice, so they can not resolve it. We have requested phone calls, not been called. We have had silly replies to our emails which make no sense. They have not refunded our money and charged us for a fictitious and therefore fraudulent day of car hire. We have requested they submit to us evidence of late return, which they cannot prove and we have submitted to them evidence of early return of which we have receipts and google time lines for our return trip home. It is ridiculous we can not talk to a person and caused us stress on our holiday not having those funds available. It has also cost fees as the charges took our creditcard over its limit. The next step is a police report. How many other people have been fraudulently charged for extra days because someone has entered the car return time incorrectly? If a genuine mistake, they would have apologised and refunded our money. They provided the car to us without fuel and told us to return without fuel. We believe they probably filled up the car and then returned it in when they had done that job. However that is not our problem and noted on the invoice they gave us an empty car!

Absolutely horrible! We rented a car in Toulouse Train Station for 1 day on April 4th. We just used the car for a day trip from 1:15 pm (time the car was ready and then dropped it off at 8:30 p.m of the Same day, left the key in the EuropCar box as per EMPLOYEE INSTRUCTIONS. The initial rental price was 104.48EUR Now I'm being charged 304.48EUR because they're saying the car was returned a day after, when I wasn't even in Toulouse a day after... I've been trying to call customer service for Days, no one takes responsibility for this. An employee answers and tells me they're gonna refund me today and to my surprise I Have ANOTHER Charge of 104.48EUR. HORRIBLE CUSTOMER SERVICE, CAN'T PUT A CLAIM THROUGH THE WEBSITE. DON'T RENT HERE IF YOU DON'T WANT TO GET YOUR MONEY ROBBED! Edit: To the response of Europ Car to send a claim to the link they're providing, I've been trying to do that for the past 4 days. It doesn't work says there's technical issues. TAKE RESPONSIBILITY FOR YOUR POOR SERVICE...

One of the best car rental experiences I have had. Julie was extremely friendly and helped me to navigate the French bureaucracy of getting all the paperwork done. I was lucky enough to have her also in the car return, which made the whole process seamless.