Mintaka Rent a Car in Torrejon de Ardoz

4.0
★★★★☆
(135 reviews)

Empresa de alquiler de vehiculos a particulares y empresas.

Working Hours

Monday 8 AM-2 PM , 4-7 PM
Tuesday 8 AM-2 PM , 4-7 PM
Wednesday 8 AM-2 PM , 4-7 PM
Thursday 8 AM-2 PM , 4-7 PM
Friday 8 AM-2 PM , 4-7 PM
Saturday Closed
Sunday Closed

Location

Business Features

Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Contact Information

+34 918 31 41 02 mintakarentacar.com

Address

Pol. Ind. Charco de los Peces, C. de la Orfebreria, 9

28850 Torrejon de Ardoz

Plus Code: CGXR+RV Torrejon de Ardoz, Spain

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4.0
★★★★☆
135 reviews

Rating Distribution

5 stars
84 (62.2%)
4 stars
17 (12.6%)
3 stars
4 (3.0%)
2 stars
6 (4.4%)
1 star
24 (17.8%)

Most Mentioned

price 23 van 13 security deposit 4 explanation 4 flexibility 3 economy 2 email 2 stars 2 money 2 insurance 2
Featured Review
★★★★★
September 19, 2024
Original

todo correcto y muy buen servicio lo recomiendo de verdad

Translation

everything correct and very good service I really recommend it

Featured Review
August 22, 2024
Original

No lo recomiendo ni de cona, un servicio horrible, me han dado una furgoneta con las ruedas desgastadas, sin luz de matricula y ponen escusas, son muy caros teniendo en cuenta que hay empresas mejores mas rapidas, y con un servicio mil veces mejor, buscar otras empresas de alquiler antes que esta

Translation

I don't even recommend it, a horrible service, they have given me a van with worn wheels, no license plate light and they make excuses, they are very expensive considering that there are better, faster companies, and with a thousand times better service, look for other rental companies before this one

Featured Review
April 24, 2024
Original

Es una verguenza, les he dejado una furgoneta para reparar y resulta que ahora le faltan todos los plasticos a saber donde dejan los vehiculos y les da igual que ese no es su problema si se lo roban teniendola ellos, es problema mio, muy bien gran atencion......

Translation

It's a shame, I have left them a van to repair and it turns out that now all the plastic is missing who knows where they leave the vehicles and they don't care that that is not their problem if it is stolen while they have it, it is my problem, very good great attention......

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Featured Review
April 10, 2023
Original

Pongo resena ahora pero esto fue hace un mes, un desastre la mujer no se sabe explicar ni se entera ni vale de comercial para alquiler, al final alquilamos e hicimos el viaje en otro sitio. Una pena de atencion. Le preguntas una cosa y respondia otra, no sabe nunca todo consulta y cuando respondia... mal. No exagero no sabe explicarse ni atiende a lo que le dices. Es lo que hizo nos fueramos a otra empresa de alquiler de caravanas.

Translation

I'm posting a review now but this was a month ago, a disaster, the woman doesn't know how to explain, doesn't understand, and doesn't have a commercial value for rent, in the end we rented and made the trip somewhere else. A shame of attention. You ask him one thing and he answers another, he never knows everything you ask and when he answers... wrong. I'm not exaggerating, he doesn't know how to explain himself nor does he pay attention to what you tell him. This is what made us go to another caravan rental company.

2 found this helpful
Featured Review
★★★★★
January 18, 2022
Original

Alquilamos por primera vez un coche para hacer un viaje largo y la verdad que el trato y la sencillez para gestionarlo todo nos ha sorprendido para bien. En el momento que lo alquilamos habia poca disponibilidad de vehiculos, pero estamos muy contentos con el coche y el precio (algo mas economico que otras empresas). Ademas nos devolvieron la fianza en el mismo dia. Repetiremos en un futuro.

Translation

We rented a car for the first time to take a long trip and the truth is that the treatment and simplicity of managing everything has surprised us for the better. At the time we rented it there was little availability of vehicles, but we are very happy with the car and the price (somewhat cheaper than other companies). They also returned our deposit on the same day. We will repeat in the future.

1 found this helpful
Featured Review
★★★★★
September 8, 2021
Original

Fuimos con mi familia para informarnos para alquiler unas caravana estas vacaciones y nos atendio una chica muy simpatica y muy maja. Nos enseno los distintos modelos que tenia y la que mejor se adaptaba a nuestras necesidades . Nos decimos por una y los precios nos parecieron muy ajustados para las fechas que la queriamos . La verdad que el viaje fue fantastico y el trato de 10 ,hasta nos envio un correo con unas rutas cerca de donde ibamos a ir . Sin duda lo recomiendo.

Translation

We went with my family to find out about renting a caravan for this vacation and a very nice and very nice girl helped us. He showed us the different models he had and the one that best suited our needs. We decided on one and the prices seemed very reasonable for the dates we wanted it. The truth is that the trip was fantastic and the treatment was 10, he even sent us an email with some routes close to where we were going to go. I definitely recommend it.

Featured Review
August 6, 2021
Original

En general, una verguenza. Reservo un coche con 15 dias de antelacion cerrando tipo de vehiculo y precio, y el mismo dia que tengo que recogerlo me confirman por la manana que el vehiculo esta listo para retirarlo antes de las 20:00. Cuando voy a recogerlo me dan uno bastante mas pequeno por el mismo precio. Le digo a la dependienta que no estoy de acuerdo porque no era lo que habia reservado y me responde que "es lo que hay". El tema no quedo ahi pero creo que con esto es suficiente para dejar claro que no se puede confiar en esta compania de alquiler de vehiculos porque no cumplen su palabra. Del trato recibido de la dependienta mejor no comento nada, pero podria, y todo malo.

Translation

Overall, a shame. I reserve a car 15 days in advance, specifying the type of vehicle and price, and the same day I have to pick it up, they confirm in the morning that the vehicle is ready to pick up before 8:00 p.m. When I go to pick it up they give me a much smaller one for the same price. I tell the clerk that I don't agree because it wasn't what I had reserved and she replied that "it is what it is." The issue did not end there but I think this is enough to make it clear that this car rental company cannot be trusted because they do not keep their word. I better not comment on the treatment received from the saleswoman, but I could, and it was all bad.

8 found this helpful
Featured Review
★★★★★
October 31, 2019
Original

Excelente atencion y gran flexibilidad. Nos dejaron alquilar un gran vehiculo solo el domingo cuando ellos no estaban. Recogimos las llaves un dia antes y todo genial. Tienen una flota de vehiculos nueva y bien cuidada

Translation

Excellent attention and great flexibility. They let us rent a large vehicle only on Sunday when they were away. We picked up the keys a day before and everything was great. They have a new and well-maintained fleet of vehicles.

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4 found this helpful
★★★★★
November 2, 2024
Original
Local Guide July 2, 2024
Original
Total edges. I do not recommend this company at all. There are better options
Translation
Bordes totales. No recomiendo para nada esta empresa. Hay mejores opciones
★★★★★
Local Guide February 2, 2024
Original
★★★★★
December 2, 2023
Original
★★★★★
December 2, 2023
Original
They are very professional and very attentive.
Translation
Son muy profesionales y muy atentos.
★★★★★
Local Guide December 2, 2023
Original
They take great care of me. Fantastic
Translation
Me atienden de lujo. Fantastico
★★★★★
Local Guide December 2, 2023
Original
★★★★★
Local Guide December 2, 2023
Original
Very good company for van rental, they have adapted great to my schedules and Nancys attention has been very good, the van was perfect and was in very good condition, 100% recommended.
Translation
Muy buena empresa para alquiler de furgonetas , se han adaptado genial a mis horarios y la atencion de Nancy ha sido muy buena , la furgoneta iba perfecta y estaba en muy buenas condiciones, recomendable 100%.
★★★★★
December 2, 2023
Original
December 2, 2023
Original
★★★★★
December 2, 2022
Original
December 2, 2022
Original
Our disastrous experience, a zero. It has taken more than 40 days to return half of the deposit to me. For a minimum lateral blow and without giving a budget, they were left with 500, which is what they get money from.
4 helpful
December 2, 2022
Original
★★
Local Guide December 2, 2022
Original
Very good service, very expensive prices.
Translation
La atencion muy buena,los precios muy caros.
★★★★★
December 2, 2022
Original
I have rented a van with them twice and it has been super good and super easy They are great, 0 problems, they always try to give you the best solution at the best possible price. If I have to rent a van again, I will definitely do so. Many thanks for everything
Translation
He alquilado dos veces una furgoneta con ellos y ha sido super bien y super facil Son majisimos, 0 problemas, siempre intentan darte la mejor solucion al mejor precio posible. Si tengo que volver a alquilar furgoneta sin duda lo hare con ello Muchas gracias por todo
★★★★★
December 2, 2022
Original
All kinds of facilities, very pleasant treatment and reasonable prices. Highly recommended and a success. Next time we will repeat
Translation
Todo tipo de facilidades, trato muy agradable y precios razonables.Muy recomendable y todo un acierto.La proxima vez repetiremos
★★★★★
December 2, 2022
Original
Both the manager and Ana are good professionals and do everything possible to find the best solution, also good value for money, the entire fleet is new
Translation
Tanto el gerente como Ana son buenos profesionales y hacen todo lo posible por buscar la mejor solucion, ademas buena calidad precio, toda la flota es nueva
★★★★★
December 2, 2022
Original
★★★★★
December 2, 2022
Original
I have gone to the workshop on Orfebreria Street to take the car and it has been a very good experience. The guy is very professional and very attentive. I have been very very satisfied. From now on it will be my trusted workshop.
Translation
He ido al taller de la calle orfebreria a llevar el coche y ha sido muy buena experiencia, el chico muy profesional muy atento he quedado muy muy satisfecha desde ahora sera mi taller de confianza
1 helpful
★★★★★
December 2, 2022
Original
★★★★★
Local Guide December 2, 2021
Original
It is always a pleasure to walk through their doors, a 100% recommended company for renting any vehicle.
Translation
Siempre es un placer cruzar sus puertas, empresa 100% recomendable para alquilar cualquier vehiculo
★★★★★
December 2, 2021
Original
Great car and motorhome rental company. Unbeatable service and staff. Exceptional treatment. Without a doubt 100% recommended
Translation
Gran empresa de alquiler de coches y autocaravanas. Servicio y personal inmejorable. Trato excepcional. Sin duda recomendable 100%
★★★★★
December 2, 2021
Original
Good treatment and a lot of patience. Everything very well explained: schedule, rates, comprehensive insurance,...
Translation
Buen trato y mucha paciencia. Todo muy bien explicado: horario, tarifas, seguro a todo riesgo, ...
2 helpful
★★★★★
December 2, 2021
Original
The treatment has been incredible and the staff that has treated me has been very pleasant, I would return a thousand times more, I am very satisfied with the service.
Translation
El trato ha sido increible y el personal que me ha atendido muy agradable, volveria una y mil veces mas, estoy muy satisfecha con el servicio.
1 helpful
★★★★★
December 2, 2021
Original
★★★★★
December 2, 2021
Original
★★★★★
December 2, 2021
Original
Super good location, very nice people, lots of variety of vehicles, they treated me very well, 100% recommended
★★★★★
December 2, 2021
Original
★★★★★
December 2, 2021
Original
★★★★★
December 2, 2021
Original
★★★★★
Local Guide December 2, 2021
Original
December 2, 2021
Original
Very bad attention and lack of professionalism..
Translation
Muy mala atencion y falta de profesionalidad..
3 helpful
Local Guide December 2, 2021
Original
The Motorhome is very good, but the service and attention leaves a LOT to be desired!!! Unfortunately
Translation
La Autocaravana muy bien, pero el servicio y la atencion, deja MUCHO que desear !!! Lamentablemente
4 helpful
Local Guide December 2, 2021
Original
Be careful they are scammers! They cant treat you worse and you also have to be careful, they keep the deposit no matter what! I rented a van for a full month. From the first moment I asked them for the invoice and they did not give it to me, arguing that they did it upon delivery (they have the obligation to do it no later than 16 days after payment). My surprise comes when I deliver the van and they do not return the deposit arguing that it has scratches and dents (they were all there when they gave me the keys and I have the document signed by them where all the scratches come from) and they are not happy with claiming the damages which I didnt do, they refuse to send me the invoice. I made the reservation for 30 days and extended it for 6 more consecutive days. They expect you to pay the same for 36 days as if you rented it for individual days. There is no company policy, there is no document stating that the rate for an extra day is charged on the same day as for a consecutive day... scammers is the only word that defines the behavior of this company. They are reported to the treasury for not issuing an invoice and to the OCU for charging the same for consecutive extra days as individual days without warning or having a pricing policy or anything in the contract that explains such a price increase. They dont pick up the phone and they dont respond to emails, I wish luck to anyone who rents something with them and that they dont have any problems or punctures or anything at all because at the slightest chance they abuse you
Translation
Cuidado son estafadores! No te pueden tratar peor y ademas hay que tener cuidado, se quedan con la fianza sea como sea! Hice un alquiler por un mes completo de una furgoneta. Desde el primer momento les pedi la factura y no me la daban argumentando que lo hacian a la entrega (tienen la obligacion de hacerla maximo 16 dias despues del pago). Mi sorpresa llega cuando hago la entrega de la furgoneta y no me devuelven la fianza argumentando que tiene raspones y golpes (todos estaban cuando me entregaron las llaves y tengo el documento firmado por ellos donde vienen todos los raspones) y no contentos con reclamar los danos que no hice, se niegan a enviarme la factura. La reserva la hice por 30 dias y la amplie 6 dias mas consecutivos. Pretenden que pagues por 36 dias lo mismo que si lo alquilases por dias sueltos No hay politica de empresa, no hay ningun documento donde venga que la tarifa por dia extra se cobra al mismo dia que por dia consecutivo estafadores es la unica palabra que define el comportamiento de esta empresa . Estan denunciados en hacienda por no emitir factura y en la ocu por cobrar lo mismo por dia extra consecutivo que dia suelto sin avisar ni tener politica de precios ni venir nada en el contrato que explique semejante aumento de precio. No cogen el telefono y no responden mails, deseo suerte a quien alquiler algo con ellos y que no tenga ningun problema ni pinchazo ni nada de nada porque a la minima abusan de ti
3 helpful

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