Avis Teruel in Teruel
Working Hours
Location
Business Features
Accessibility
- Wheelchair-accessible entrance
Contact Information
+34 978 61 86 53 avis.esAddress
Av. Zaragoza, 13
44001 Teruel
Plus Code: 8VWP+46 Teruel, Spain
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Street View & 360deg
Rating Distribution
Most Mentioned
El chico fue muy agradable y soluciono el sitio de entrega del vehiculo
The guy was very nice and solved the vehicle delivery site
El coche esta en buen estado. Y me han ayudado muchisimo, incluso quedandose conmigo fuera de horario de oficina, hasta que me han entregado el coche. Mil gracias.
The car is in good condition. And they have helped me a lot, even staying with me outside of office hours, until they delivered the car. Thank you very much.
Muy serviciales y atentos y coches bonitos y nuevos. De precio estan en la media. Calidad precio correspondiente. Tardan poco en devolver la fianza.
Very helpful and attentive and nice, new cars. The price is average. Corresponding price quality. It doesn't take them long to return the deposit.
Mi experiencia con Avis Teruel de la mano de Sergio ha sido excelente. Muy buena atencion y respuesta rapida. Y profesional en todos los sentidos. Excepcionales en servicio, nivel de respuesta y humano. Por mi parte y aplicando mi experiencia de mas de 20 anos en departamentos de calidad en control de procesos productivos ya sean de planta como comerciales y administracion aplicando las normas ISO 9.000, 14.000.... puedo decir que se merecen las 3 E que corresponden a la excelencia de la calidad en todos sus campos. Las 3 E es igual a: Eficiencia, Eficacia y Efectividad por lo tanto bajo mi criterio digo que es recomendable 100%. Gracias por tu servicio profesional, rapido y de una calidad humana sin precedentes. Recomendable %. Sergio sigue siendo quien eres. Muchisimas Gracias de corazon
My experience with Avis Teruel led by Sergio has been excellent. Very good service and quick response. And professional in every way. Exceptional in service, level of response and human. For my part and applying my experience of more than 20 years in quality departments in control of production processes, whether plant, commercial and administration, applying the ISO 9,000, 14,000 standards... I can say that they deserve the 3 E that correspond to quality excellence in all its fields. The 3 E is equal to: Efficiency, Effectiveness and Effectiveness therefore under my criteria I say that it is 100% recommended. Thank you for your professional, fast service of unprecedented human quality. Recommended %. Sergio is still who you are. Thank you very much from the bottom of my heart
Great service by the staff when we needed a car just before closing time on Saturday. Staff stayed after closing hours to help.
Esta en una buena ubicacion facil de encontrar, buena atencion, coches con muy pocos kilometros y limpios. Merece la pena alquilar un coche unos dias y conocer la zona. Cerca hay un museo de la Guerra Civil, de la batalla de Teruel, y por la carretera que va hacia Libros junto al rio Turia se puede ver un bello paisaje para recorrer en coche a tu ritmo sin horarios. Con respecto a los comentarios que he leido en relacion a la fianza, hay que aclarar que no cobran la fianza, solo bloquean el dinero en la tarjeta por el importe de la fianza para asegurar el cobro. A la entrega se desbloquea, no hay cargos ni ingresos.
It is in a good location, easy to find, good service, cars with very few kilometers and clean. It is worth renting a car for a few days and getting to know the area. Nearby there is a museum of the Civil War, of the Battle of Teruel, and on the road that goes to Libros next to the Turia River you can see a beautiful landscape to explore by car at your own pace without schedules. Regarding the comments that I have read in relation to the deposit, it must be clarified that they do not collect the deposit, they only block the money on the card for the amount of the deposit to ensure collection. Upon delivery it is unlocked, there are no charges or income.
En primer lugar decir que el trato recibido dejo mucho que desear, ya que me citaron para la recogida de un vehiculo a una hora concreta, y al llegar a la hora indicada me dicen que no me pueden atender, deben cerrar la oficina de inmediato para atender a otro cliente en otro lugar, a lo cual manifiesto mi absoluta disconformidad...Se me entregan en escasos minutos unas llaves de un vehiculo, firmo, pago la fianza, y se cierra la Oficina. Poco despues, telefonicamente (puesto que la oficina esta cerrada y hay cola de clientes) informo de que no estoy conforme con el coche y que deseo cambiarlo...Al dia siguiente me entregan un coche blanco muy sucio por fuera, y que apestaba tanto a tabaco que hasta la ropa que llevaba puesta olia al bajar del mismo. El deposito de los limpias vacio, y la luna casi opaca. Para colofon, me llaman de la oficina para pedirme el favor de que les cambie el vehiculo por otro, alegando que a otro cliente le hace falta el que yo habia recogido el dia anterior...Es entonces cuando le indico que puede quedarse con su vehiculo y que desde luego el coche no estaba para nada en condiciones de entregar a ningun cliente por los motivos que aclaraba anteriormente, de lo cual la persona que me atiende se muestra conocedora, y pide disculpas. Desde luego he de aclarar que se trataba de un vehiculo de sustitucion que mi seguro habia contratado, porque si debo pagar por los servicios y el vehiculo otra cosa hubiera sido...
First of all, I would like to say that the treatment received left a lot to be desired, since they made an appointment to pick up a vehicle at a specific time, and when I arrived at the indicated time they told me that they could not attend to me, they must close the office immediately to serve another client in another place, to which I express my absolute disagreement...In a few minutes I am given the keys to a vehicle, I sign, pay the deposit, and the Office closes. Shortly after, by telephone (since the office is closed and there is a line of customers) I inform that I am not satisfied with the car and that I want to change it...The next day they deliver me a white car that is very dirty on the outside, and that stank so much. of tobacco that even the clothes he was wearing smelled when he got out of it. The cleaning tank is empty, and the window is almost opaque. To top it off, they call me from the office to ask me to exchange their vehicle for another, claiming that another client needs the one I had picked up the day before... That's when I tell him that he can keep his vehicle and that of course the car was not at all in a condition to deliver to any client for the reasons that I clarified previously, of which the person who assists me is aware, and apologizes. Of course I must clarify that it was a replacement vehicle that my insurance had contracted, because if I had to pay for the services and the vehicle, something else would have been...
Hemos alquilado un coche por 140EUR mas 60EUR de fianza, todo bien hasta que nos quitaron otros 95EUR de la cuenta no se ni para que. Lo peor? Llamas a la oficina y no tienen ni idea de porque ha pasado, llamas a atencion al cliente (te cobran la llamada) y no te los cogen, todos los agentes de toda ESPANA estan ocupados en el mismo momento. No tengo ni la fianza ni el dinero devuelto de momento. Muy mala experiencia la verdad.
We rented a car for EUR140 plus EUR60 deposit, everything was fine until they took another EUR95 from our account, I don't even know why. Worst? You call the office and they have no idea why it happened, you call customer service (they charge you for the call) and they don't pick up, all the agents throughout SPAIN are busy at the same moment. I do not have the deposit or the money returned at the moment. Very bad experience really.
