OK Mobility - Aeropuerto Gran Canaria in Telde

3.4
★★★☆☆
(1547 reviews)

Alquila un coche o moto en el Aeropuerto de Gran Canaria (LPA) con OK Mobility. Nuestra store de alquiler esta situada en el parking P12B (por la salida 1 del aeropuerto). Encuentra la mejor oferta de vehiculos de alquiler en Gran Canaria. Alquiler de coches baratos Gran Canaria: coches pequenos, compactos, SUV, familiares, 7 plazas, etc. Tambien disponemos de servicio de alquiler de motos en Gran Canaria._x000D_ Contrata tu coche de alquiler a traves de nuestra web y aprovecha la Cobertura Premium de OK Mobility para viajar 100% seguro y sin franquicia. Alquila sin sorpresas ni gastos adicionales. Alquiler disponible para conductores jovenes entre 19 y 25 anos. !Muevete libremente con OK Mobility!

Working Hours

Monday 7 AM-10 PM
Tuesday 7 AM-10 PM
Wednesday 7 AM-10 PM
Thursday 7 AM-10 PM
Friday 7 AM-10 PM
Saturday 7 AM-10 PM
Sunday 7 AM-10 PM

Location

Business Features

Service options
  • On-site services
Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
Crowd
  • LGBTQ+ friendly

Contact Information

okmobility.com

Address

Caserio, Ojos de Garza, s/n

35219 Telde

Plus Code: WJV6+9M Telde, Spain

Photo Gallery

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Videos

Videos

Exterior

Exterior

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Inside

By owner

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Street View & 360deg

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Latest

Latest

3.4
★★★☆☆
1547 reviews

Rating Distribution

5 stars
791 (51.1%)
4 stars
135 (8.7%)
3 stars
53 (3.4%)
2 stars
45 (2.9%)
1 star
523 (33.8%)

Most Mentioned

scammers 105 security deposit 91 return 46 booking.com 40 gran canaria airport 29 all risk insurance 24 motorbike 21 shuttle 16 counter 15 crane 13
Featured Review
★★★★
November 10, 2024
Original

This is not our first rental from OK Mobility, we have rented from them several times in Spain. In Gran Canaria, the office is near the airport and there is a shuttle bus to and from the airport. Honestly, if you don't have luggage, you can easily walk there in 5-10 minutes. The employees were very prompt, the terms of the contract were explained to us very clearly, the delivery and collection of the car was fast (at the collection we stayed for 10-15 minutes because there were several people in front of us). The rented car was in good condition, the only minus was the cleanliness of the interior of the car according to those who used it before us (this is the only reason why I gave four stars) The guarantee retained on the credit card was returned in 3 days. Thank you and see you next time...

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Featured Review
★★★★★
November 3, 2024
Original

The staff was really friendly and fast during the hiring and return process. Everything was explained very transparent. The damages of the car were clearly marked in the contract. The seats of our car were a bit dirty from the former passengers but since the rate was quite reasonable we accepted that. As the offices are not directly at the airport they are offering a shuttle service which was in time and fast. It takes just couples of minutes to get to the car rental office. I would recommend OK mobility to everyone.

Featured Review
★★★★
October 27, 2024
Original

The meeting point process at Gran Canaria airport was not clear and added to our frustrations after a long flight. We eventually met the transfer driver after about 30 minutes and then had to wait an hour in the queue at the vehicle pick up point. We then received a vehicle upgrade and from then on the service was excellent and speedy. The car was excellent, clean and well prepared. The return procedure was quick, efficient and straightforward and we were returned to the airport terminal very quickly afterwards. I will use again if available, and would recommend, but be mindful that pick-up can be slow.

Featured Review
★★★★★
October 22, 2024
Original

We hired a car from Ok at the airport & although the pickup day was very busy, it went ok! We asked for a free up-grade because of the time we waited & boy was it worth it!! We drove around the island in a Seat Leon grand tourer! What a car! It drives itself & was superb! The car return process was first class and we got our deposit back actually before we flew home, it was that quick! Would definitely recommend these guys!

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Featured Review
★★★★★
October 20, 2024
Original

Very happy with the department in Gran Canaria, close to the airport. The car was, in our opinion, a big upgrade from the one we ordered, so that was a big bonus. Pleasant staff. The car was clean and ready for the holiday. Online check-in didn't work, so had to fill in everything again when we picked up the car. But that's a trifle, but should be checked. Will definitely return to this landlord as long as the price is right.

Featured Review
★★★★★
July 31, 2024
Original

Initially, we were not going to hire a car for our holiday, but a friend recommended it would be cheaper than two taxi transfers, which for us turned out to be true. We found hiring a car to be much more cost-effective than using airport taxis for our trip from Gran Canaria airport to Maspalomas. We used a website that provided excellent prices, and we found many options cheaper than the combined estimated fare or two taxi rides. Plus we'd have a car for our entire two-week stay. We booked a larger car to fit our family of 5, with ample space for our luggage. Although we originally booked a Peugeot Rifter, we were given a Citroen Berlingo on arrival, which was perfectly fine as they are similar vehicles. Be aware that a deposit is required, so ensure your credit card has sufficient space for this. A useful tip is to thoroughly check the car upon collection and make a video documenting any existing marks or scratches. This can be helpful in case any disputes arise later. Our experience was smooth, and returning the car was effortless. Our deposit was promptly refunded. Having the car for our entire holiday was fantastic, and I plan to use this service again. Overall, we had a great experience and the convenience and flexibility of having a car made our holiday even better.

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Featured Review
★★★★★
July 10, 2024
Original

Excellent location at Gran Canaria airport, the car was excellent value and the process was simple. No need to take the shuttle bus as it's only a short 5 minute walk from and to the terminal. I would recommend.

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1 found this helpful
Featured Review
★★★★★
February 11, 2024
Original

I have rent cars with this company several times. I really recomand it. Almost every time I got a better car than I did rent. This time Patricia gave me a new Cupra (amazing car :x ), and she provided me lots of information about the rental and also about what to visit on the island. Very fast pick up and return service, and the deposit came back in 1 hour.

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1 found this helpful
★★
Local Guide November 30, 2024
Original
After being given a faulty car i asked for a exchange which they did. Insurance was a farce.. not a great experience!
November 29, 2024
Original
Car trash and care trash. No indication of where to leave the car. No where to leave the keys, They dont pick up the phone.
Translation
Basura de coches y basura de atencion. Ni una indicacion de donde dejar el coche. Ni donde dejar las llaves, No cogen el telefono.
November 29, 2024
Original
They changed the place for us to leave the car at the last minute, there were no instructions anywhere and we almost missed the flight And they didnt answer the phone Do not take this service
★★★★★
Local Guide November 29, 2024
Original
Rented a car from Las Palmas Gran Canaria ! Got an upgrade to A class. Got the full insurance from ok mobility to be safe. Had to leave 100 deposit for the fuel, returned it full and the amount was released in minutes after i got to the airport! I dont know why there are so many negative reviews. I found their service just amazing!
★★★★★
Local Guide November 29, 2024
Original
November 29, 2024
Original
Disaster of disasters. The collection of the car was a fake, the car did not correspond to what was contracted, as they explained the delivery they increased the price of what was contracted. A film to return the car, they change the place of delivery of the car with painful instructions... almost an hour walking around the airport to find the delivery place, office closed, not a soul from the company, impossible to contact by phone them to receive instructions... in short, if we dont arrive in time, we will miss the flight. This company should retire and they did a favor to the world... I give it one star because it doesnt leave me any less. 150 euros guarantee for the fuel, which we will see if I recover them.
Translation
Desastre de los desastres. La recogida del coche un fake, el coche no correspondia con lo contratado, conforme exponian la entrega iban subiendo el precio de lo contratado. Una pelicula para devolver el coche, nos cambian el sitio de la entrega del coche con penosas indicaciones casi una hora dando vueltas por el aeropuerto para encontrar el sitio de entrega, oficina cerrada, ni un alma de la compania, imposible contactar por telefono con ellos para recibir indicaciones en fin, que si no llegamos a ir con tiempo, perdemos el vuelo. Esta empresa deberia de retirarse y habian un favor al mundo... le doy una estrella por que no me deja menos. 150 euros de garantia por el combustible, lo cuales veremos a ver si los recupero.
★★★★
Local Guide November 28, 2024
Original
Great service from the shuttle to the staff at pick-up and drop-off as well as the car (cleanliness, ) we will rent from OK Mobility again next time.
Translation
Toller Service vom Shuttle bis zum Personal bei der Abholung und Ruckgabe sowie des Autos (Sauberkeit, ) wir mieten das nachste Mal wieder bei OK Mobility.
★★
November 27, 2024
Original
I didnt have a great experience with OK Mobility regarding the deposit that needs to be paid. They will only accept a credit card and refuse to deduct the amount from a debit card. Then they force you to take out additional insurance which costs more than the car rental. Even when taking out the insurance, they required a 100 euro deposit. I told them I didnt have a credit card and they said its okay, you can pay this deposit with your debit card because it is under 300 euro. That made no sense to me at all and I was dissapointed to end up paying twice what my original quote was. The service at the office was quite good but beware they will try to pull you up for the most minor things.
November 26, 2024
Original
A disaster, not recommended! We went to look for the motorcycle and we had 2 people in front of us and we had to wait an hour! The clerks are like turtles and on top of that the helmets were half broken and dirtier than a miners fingernails.
Translation
Un desastre, 0 recomendable! Fuimos a buscar la moto y teniamos 2 personas delante nuestro y nos tuvimos que esperar una hora! Los dependientes son como tortugas y encima los cascos estaban medio rotos y mas sucios que las unas de un minero
Local Guide November 26, 2024
Original
Never again! Initially no shuttle to take customers to the rental station. After about 30 minutes he arrives, who is actually supposed to leave every 15 minutes - because of overcrowding he can only take 1/3 of those waiting, the rest have to wait further in the airport. Then 2 (!) hours at the counter to pick up a pre-ordered and already paid rental car from the rental station: 12 renters in the queue in front of us. Of the 3 service staff, 2 take a break or finish work after a few minutes. The remaining strength works at a snails pace - in a good mood and deeply relaxed. Everyone is getting impatient and the line is getting longer and longer. Finally - finished after 2 hours; not the car we ordered, but smaller, but just get out of here! Return one week later: Wait 25 minutes for the shuttle, which arrives EMPTY - its actually supposed to run every 15 minutes - and tells us AFTER boarding that it wont leave for another 25 minutes. Only a vigorous protest at the counter - the driver suddenly no longer understood English - caused the counter staff to get the driver and the people to drive off. He was now naturally in a bad mood and wasn t even willing to take our luggage out of his trunk at the airport. Good reasons for NEVER AGAIN! Far from OK; or does that mean without customer service ?
Translation
Nie wieder! Zunachst kein Shuttle, um die Kunden zur Vermietstation zu bringen. Nach ca. 30 Minuten kommt er, der eigentlich im 15 Minuten-Takt fahren soll - kann wegen Uberfullung nur 1/3 der Wartenden mitnehmen, der Rest muss weiter im Flughafen warten. Dann 2 (!) Stunden am Schalter, um ein vorbestelltes und bereits bezahltes Mietauto in der Vermietstation abzuholen: 12 Mieter in der Warteschlange vor uns. Von den 3 Servicekraften machen 2 nach wenigen Minuten Pause oder Feierabend. Die verbleibende Kraft arbeitet im Schneckentempo - gut gelaunt und tiefenentspannt. Alle werden ungeduldig und die Schlange wird immer langer. Endlich - nach 2 Stunden fertig; nicht das Auto, welches wir bestellt haben, sondern kleiner, aber bloss weg hier! Ruckgabe eine Woche spater: 25 Minuten auf den Shuttle warten, der LEER angefahren kommt - soll eigentlich im 15-Minuten-Takt fahren - und erzahlt uns NACH DEM EINSTEIGEN, dass er erst in 25 Minuten losfahrt. Nur energischer Protest am Schalter - der Fahrer verstand plotzlich kein englisch mehr - veranlasste die Tresenkraft, den Fahrer mit den Leuten zum Losfahren zu bewegen. Dieser war nun naturlich missgelaunt und war am Flughafen nicht einmal mehr bereit, unser Gepack aus seinem Kofferraum herauszuholen. Gute Grunde fur NIE WIEDER! Von OK weit entfernt; oder heisst das Ohne Kundenservice ?
November 25, 2024
Original
TOO MANY THINGS WRONG. Starting with the fact that they were not at the airport at the time they said, and after waiting more than 30 minutes we had to walk to the place. They didnt give us the car we had rented, they didnt give us a slightly worse car for the same price, they made me pay for insurance about which they hadnt told me anything previously. When returning the car I have never received the deposit back, they say not to deliver the car on time when that is not the case since they have a record of it. BASICALLY SOME SCAMMERS.
Translation
DEMASIADAS COSAS MAL. Empezando por que no estaban en el aeropuerto a la hora que dijeron, y despues de estar mas de 30 min esperando nos toco ir andando al sitio. No nos dieron el coche que habia alquilado, no dieron uno algo peor por el mismo precio, me hicieron pagar un seguro del cual no me habian comentado nada previamente. A la hora de devolver el coche nunca he recibido la devolucion de la senal, dicen que no entregue el coche a tiempo cuando no es asi ya que tienen registro de ello. BASICAMENTE UNOS ESTAFADORES.
2 helpful
November 25, 2024
Original
BE CAREFUL ESTEFA!!! THEY DO NOT RETURN THE RETURN OF THE DEPOSIT. Its been more than two months and I havent received anything. DO NOT RENT HERE.
Translation
CUIDADO ESTEFA!!! NO DEVUELVEN LA DEVOLUCION DE LA FIANZA. Ya han pasado mas de dos meses y no recibo nada. NO ALQUILEIS AQUI.
1 helpful
★★★★★
Local Guide November 25, 2024
Original
Nice and easy service. Shout out to Carlos! Good man! Gave us some solid tips. Thanks
★★★★★
Local Guide November 25, 2024
Original
I booked a vehicle via the OK Mobility app and, to my surprise, received a significant upgrade. The car was also in exemplary clean condition. There was no waiting time at the counter, with other rental companies in GC it was 30 minutes and the staff at the counter (Carlos) was extremely friendly and even accompanied me to the car. The return was just as quick and easy. The deposit posted on my credit card was already deleted the day after it was returned. However, a sign at the meeting point in the terminal near the Spar supermarket would be useful, because a number of O.K customers were very unsure whether this was the right place to wait for the shuttle bus. Conclusion: After my very positive experiences, I would book my rental car with O.K again at any time, because the price and performance are right.
Translation
Ich habe uber die OK Mobility App ein Fahrzeug gebucht und zu meiner Uberraschung ein deutliches Upgrade erhalten. Auch war das Auto in vorbildlich sauberen Zustand. Am Schalter gab es keine Wartezeit, bei anderen Vermietern in GC waren das schon mal 30 Minuten und das Personal am Schalter (Carlos) war ausserst freundlich und begleite mich sogar zum Auto. Die Ruckgabe verlief ebenso zugig und einfach. Der auf meiner Kreditkarte gebloggte Deposit war am Tag nach der Ruckgabe schon geloscht. Ein Hinweisschild am Treffpunkt im Terminal nahe dem Spar Supermarkt ware allerdings nutzlich, denn etliche O.K Kunden waren sehr verunsichert ob das die richtige Stelle ist um auf den Shuttlebus zu warten. Fazit: Nach meinen sehr positiven Erfahrungen wurde ich jederzeit meinen Mietwagen wieder bei O.K buchen, denn hier stimmen Preis und Leistung.
★★★★★
November 25, 2024
Original
Car clean, quite fast car pick up , very fast car return. Very friendly staff
★★★★
November 25, 2024
Original
A proximite de laeroport, tres bon rapport qualite prix, vehicule propre, recent et bien equipe. Petit probleme a la restitution. Des dommages non signales sur la fiche, mais, qui etaient presents lors de la delivrance du vehicule ont failli metre imputes. Heureusement quune autre personne de la societe a precise que les dommages etaient anterieurs a ma location..
1 helpful
November 24, 2024
Original
Disastrous management, waiting lines to drop off and pick up the vehicle, they charge you for everything!! Dont rent with this company!
November 24, 2024
Original
waiting time in queue takes forever
★★★★★
Local Guide November 24, 2024
Original
Delighted with the service and treatment. I would repeat.
Local Guide November 24, 2024
Original
I wont use them again , really disappointed with the service.
★★★★
Local Guide November 24, 2024
Original
★★★★★
November 24, 2024
Original
Good service, nice workers. Great value for the money on scooter. Happy with the whole experience.
November 24, 2024
Original
First of all, make it clear that hiring a car with this company I do not recommend it to anyone. We hired a car with a baby seat which is paid separately until then everything is OK. But it turns out that when you arrive the first thing is to wait there for more than an hour for them to give you the car. Secondly, you have to pay insurance of 190 (without refund) or a deposit of 1000 which will not be returned if something happens to the car and in my case plus a 100 deposit to return the full tank (the latter are returned). We hired a car for 6 days which went from 134 + baby seat to 380. Regrettable.
Translation
En primer lugar dejar claro que contratar un coche con esta compania no se lo recomiendo a nadie. Contratamos un coche con silla de bebe la cual se paga aparte hasta ahi todo OK. Pero resulta que segun llegas lo primero es esperar alli mas de una hora a que te den el coche. En segundo lugar te toca pagar un seguro de 190 (sin devolucion) o una fianza de 1000 la cual no te devuelven si le pasa algo al coche y en mi caso mas 100 de fianza para que devuelvas el tanque lleno ( estos ultimos se devuelven). Contratamos un coche 6 dias que paso de ser 134 + silla bebe a 380 . Lamentable.
November 24, 2024
Original
Online I booked a car for a week for 180 euros. After two hours of waiting to receive the car, they asked us for an excess of 1200 euros to cover any damage..... With my credit card the transaction was not successful and therefore the only way to collect the car had to have an additional insurance of 344 euros (for this payment the credit card worked). Furthermore they asked us 200 euros for two child seats (which we did not take). When we returned the car they told us that we had to wait an hour for the shuttle that would take us to the airport. Real licensed thieves. Never again.
Translation
Online ho prenotato una macchina per una settimana per 180 euro. Dopo due ore di attesa per ricevere lauto, ci hanno chiesto una franchigia di 1200 euro per coprire eventuali danni..... Con la mia carta di credito la transazione non e andata a buon fine e quindi lunico modo per ritirare lauto era quello di fare una assicurazione aggiuntiva di ben 344 euro.( per questo pagamento la carta di credito funzionava).Inoltre ci hanno chiesto 200 euro per due seggiolini per bambini ( che non abbiamo preso). Alla riconsegna dellauto ci hanno detto che dovevamo aspettare unora per la navetta che ci avrebbe portato allaeroporto. Veri ladri patentati. A mai piu.
★★★★★
November 24, 2024
Original
★★★★★
November 24, 2024
Original
Really good service from this company. Only downside was needed to wait a bit longer at pick up due to having extra luggage
★★
Local Guide November 24, 2024
Original
Takes a lot of time... But everyone who has ever been to Spain probably knows that a pickup like this can take 1-2 hours. Even when the car had a problem, about half a day of vacation was lost. Efficiency has no place here, minimum is done. Employees are very happy to talk to each other. Especially since the office is not at the airport but a 10-minute walk further out (I wouldnt use the shuttle). Otherwise the cars are clean.
Translation
Bringt unendlich viel Zeit mit . Aber das weiss vermutlich jeder der mal in Spanien war das so eine Abholung mal gut und gerne 1-2 Stunden dauert. Auch als das Auto Problem hatte ging ungefahr ein halber Urlaubstag verloren. Effizienz ist fehl am Platz hier, Minimum wird gemacht. Mitarbeiter sind sehr Gesprachsfreudig untereinander. Zumal das Office auch nicht am Flughafen lieg sondern etwas weiter draussen 10 Minuten laufen (Shuttle wurde ich nicht nutzen). Ansonsten sind die Autos sauber.
★★★
November 17, 2024
Original
More than an hour for pickup, better delivery. The car they left us perfect and the attention from Ruben was great! The only problem is that the website in small print indicates that a credit card is necessary to retain the deposit and in our case we were forced to take out the insurance with them ( 259) and cancel the one on the website where We made the reservation (DoYouSpain). Although DoYouSpain refunded us the insurance amount .It ended up being a bit expensive for us in the end.
Translation
Mas de una hora para recogida, la entrega mejor. El coche que nos dejaron perfecto y la atencion por parte de Ruben genial! El unico problema es que en web en letra pequena se indica que es necesario tarjeta de credito para la retencion de la fianza y en nuestro caso nos vimos obligados a coger el seguro con ellos (259 ) y anular el de la web donde hicimos la reserva (DoYouSpain). Aunque DoYouSpain nos devolvio el importe del seguro .Nos salio por un pico al final
★★
November 17, 2024
Original
Hello good. The truth is that I could make two very different reviews in reference to the pick-up and return of the vehicle. Valuing, in both cases, positively the attitude of its workers. First of all, the collection. A disaster. 2 hours waiting for our turn. The truth is that, when you think about your first day of vacation, you dont expect this process to be so long. On the other hand, the return. Quick and easy. The shuttle brought us closer to the airport in a moment. Car, correct.
Translation
Buenas. La verdad es que podria hacer dos resenas muy diferentes en referencia a la recogida y la devolucion del vehiculo. Valorando, en ambos casos, positivamente la actitud de sus trabajadoras. En primer lugar, la recogida. Un desastre. 2 horas esperando nuestro turno. La verdad es que, cuando piensas en tu primer dia de vacaciones, no esperas que este tramite se haga tan largo. Por otro lado, la devolucion. Rapida y facil. La lanzadera nos acerco en un momento al aeropuerto. Coche, correcto.
November 17, 2024
Original
★★★★★
November 17, 2024
Original
Marta was wonderful
Translation
Marta e stata stupenda
★★★★★
Local Guide November 17, 2024
Original
Very good experience, Thank you Carlos for your recommendation for breakfast, Im still licking my lips. Super!!!
Translation
Muy buena experiencia, Gracias Carlos por tu recomendacion para desayunar, aun me estoy relamiendo. Super!!!
★★★★★
Local Guide November 17, 2024
Original

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