Car Rental - Rentalcars in Telde
3.1
★★★☆☆
(81 reviews)
Working Hours
Monday
8 AM-11 PM
Tuesday
8 AM-11 PM
Wednesday
8 AM-11 PM
Thursday
8 AM-11 PM
Friday
8 AM-11 PM
Saturday
8 AM-11 PM
Sunday
8 AM-11 PM
Location
Contact Information
+34 928 57 49 31 pluscar-grancanaria.comAddress
GC-1
35219 Telde
Plus Code: WJW6+XM Telde, Spain
Photo Gallery
Featured
Latest
Street View & 360deg
3.1
★★★☆☆
81 reviews
Rating Distribution
5 stars
33 (40.7%)
4 stars
9 (11.1%)
3 stars
3 (3.7%)
2 stars
4 (4.9%)
1 star
32 (39.5%)
Most Mentioned
price
25
airport
16
island
11
parking
7
security
6
wheel
5
state
5
office
5
crane
3
hazard
3
Featured Review
★★★★★
July 14, 2024
Original
Friendly and reliable service across the Canary islands, cheap price for 1 weeks hire. Highly recommend
Featured Review
★★★★★
November 19, 2023
Original
I have been using this company for years, I think people have to understand the value for money they get with Pluscar, no extra insurance no full tank fuel policy, just good honest car hire, so if you have to wait a little that is the price you pay to save quite a few Euros. Staff are always polite and try their best to look after every guest.
Featured Review
★★★★★
October 3, 2023
Original
Best services I've ever met. Clear, simple, cheap, all included in base price.
Featured Review
★
June 16, 2023
Original
Avoid. Vehicle unfit to be on the road. Claim made to get refund through credit card company as they ignore emails. Mechanically unsafe vehicles at premium rates.
2 found this helpful
Featured Review
★
April 28, 2023
Original
Never make deposit of 150EUR with Credit Card! I dont get it Back. I rented a scooter and handed it over intact and complete. i was guaranteed to get my money. today it was debited. The supervisor from plus car yelled at me that the scooter was broken and hung up. I had great experiences with the service on Grand Canaria, but not on Tenerife. The pluscar employees were nice but the super visor was not. I also sent in pictures that the scooter was really intact. But they don't care My contract Number: Contract 10947 license plates 7707kmm Maybe someone can Help me that i get my deposit Back.
2 found this helpful
Featured Review
★
February 11, 2023
Original
I have used these guys many times over the years, sometimes 4 times a year, and never had a problem, admittedly they are hard to find, and not always there when when you turn up, but a phone call normally sorts it out. Was out there Christmas time and anybody that rents a car off these guys know that you pay when you pick the car car, they write your licence details down, throw your debit card in the machine, they give you a receipt, key to the vehicle and off you go. A couple of weeks after I returned home from my holiday I was looking through my bank statement and noticed that Plus Car had taken an extra PS27 out of my account or the equivalent Euros. I emailed them to find out what it was for and to transfer it back immediately. I heard nothing back and followed it up with another email for them to explain themselves, and again I heard nothing, l sent a 3rd and final email letting them know my disdain for them as a company, and courtesy of a reply won have been appreciated. I also advised that I'd never use their services going forward, and would be using Cicar instead from now on. It wasn't so much the fact that they took my money for no reason when I've already paid, it was the fact that they haven't had the decency to reply to my emails!! Don't know if anybody else has shared the same experience, but just make sure you check your statement if you do use them the following month when you return home. I'll be speaking to my bank on Monday, let them know what has happened, and hopefully the bank will reimburse me. Cheers all
2 found this helpful
Featured Review
★★★★★
August 10, 2022
Original
Excellent company cheapest around by far lovely helpful staff
1 found this helpful
Featured Review
★★★★★
February 14, 2022
Original
Cheap, fast, convenient. Cars in good condition. Friendly staff but hard to find upon arrival.
★★★★★
Local Guide
November 24, 2024
Original
★★★
Local Guide
November 17, 2024
Original
★★★★★
November 1, 2024
Original
Hello, I have been booking with this company for years and the truth is that I am very surprised by the reviews they have, about the best prices and cars on the island and the always very friendly staff, and I would especially like to thank a worker named Yaiza Always full of energy and with joy and very helpful, I wish we had more staff like this in different places, it would be better for us Keep it up
Translation
Hola,llevo anos reservando con esta empresa y la verdad que me sorprende mucho las resenas que tienen,de los mejores precios y coches de la isla y el personal muy amable siempre,y me gustaria especialmente dar las gracias a una trabajadora que se llama Yaiza ,siempre a tope y con alegria y muy servicial,ojala tuvieramos mas personal asi en diferentes sitios,mejor nos iria Seguir asi
★★★★★
Local Guide
November 1, 2024
Original
PlusCar on Gran Canaria has always been fine so far. Pick-up and drop-off at LPA Airport is straightforward. The vehicles are clean and well maintained. Except for Calima (Saharan sand). The car can be a bit dusty. Fuel regulation: You hand over the car as you received it. Payment is made by credit card.
Translation
PlusCar auf Gran Canaria ist bisher immer in Ordnung gewesen. Abholung und Abgabe am Flughafen LPA ist unkompliziert. Die Fahrzeug sind sauber und gepflegt. Ausser bei Calima (Saharasand). Da kann das Auto schon mal etwas staubig sein. Tankregelung: Man gibt das Auto ab wie man es bekommen hat. Gezahlt wird per Kreditkarte.
★★★★★
Local Guide
November 1, 2024
Original
★★★★★
November 1, 2024
Original
A true team of professionals. This is the third time I have chosen PlusCar and I have always had a 10% service. Upon our arrival, the flight was considerably delayed and the colleagues were there in the wee hours of the morning waiting for us with exceptional kindness. On the second day, we had a small problem with one of the wheels and despite the high volume of work they had, we approached the airport and there Byron and Ivan did not take even 5 minutes to change our car, giving us all the facilities possible and always with a smile I will repeat with them whenever I come to the islands. Admirable.
Translation
Un autentico equipo de profesionales. Tercera vez que elijo PlusCar y siempre he tenido una atencion de 10. A nuestra llegada, el vuelo se retraso considerablemente y alli estaban los companeros a altas horas de la madrugada esperando por nosotros con una amabilidad excepcional. Al segundo dia, tuvimos un pequeno problema con una de las ruedas y a pesar del alto volumen de trabajo que tenian, nos acercamos al aeropuerto y alli Byron e Ivan no tardaron ni 5 minutos en cambiarnos el coche, dandonos todas las facilidades posibles y siempre con una sonrisa. Repetire con ellos siempre que venga a las islas. Admirable.
★
October 1, 2024
Original
A shame, one star because less is not possible. I had been renting a car with them to visit the island for years, but this year was the last. First, the car that was given to me is not the one reserved but of a lower category, the car wiper was broken and made an irregular sweep, becoming dangerous when driving. After telling them my problem, they promise me a solution which I am still waiting for to this day. On the phone they are very friendly, customer-facing 0 and even less decisive, and I spoke with the person in charge at that moment... anyway. Reading the reviews you should do a little self-criticism and open your eyes since there are more and more rental companies on the island.
Translation
Una pena , una estrella porque menos no se puede . Llevaba anos alquilando con ellos coche para visitar la isla , pero este ano a sido el ultimo . Primero el coche que se me entrega no es el reservado sino de menos categoria , el limpia del coche estaba roto y hacia un barrido irregular llegando a ser peligroso a la hora de conducir . Tras comentarles mi problema me prometen una solucion la cual sigo esperando por ella a dia de hoy. Por telefono muy amables , de cara al cliente 0 y resolutivos menos aun , y eso que hable con la encargada en ese momento en fin . Leyendo las resenas deberian hacer un poco de autocritica y abrir los ojos ya que en la isla cada vez hay mas y mas empresas de alquiler .
★
Local Guide
October 1, 2024
Original
From bad to worse, we have always rented with them but we will never return, the trick they have played on us has no name, car reserved for a week...we arrive and they tell us that there are no cars, we have not had to look for the life and in the end at cicar they helped us and gave us a car in 5 minutes, the service is shameful, dont even think about renting with these people
Translation
De mal en peor , siempre hemos alquilado con ellos pero ya no volveremos jamas , la jugarreta que nos han hecho no tiene nombre , coche reservado desde hace una semana ...llegamos y nos dicen que no hay coches ,no hemos tenido que buscar la vida y al final en cicar nos han ayudado y nos han dado un coche en 5 minutos, verguonzo el servicio, no se os ocurra alquilar con esta gente
★
Local Guide
July 1, 2024
Original
We have rented on several occasions with this company, the last one was in Tenerife and at the exit of the airport there is a speed limit of 40, controlled by radar and if you exceed it by one km you will get a fine, you pay that and thats it, it What I do not agree with is that they charge me more than 30 for providing my information.
Translation
Hemos alquilado en varias ocasiones con esta empresa, la ultima fue en Tenerife y a la salida del aeropuerto hay un limite de velocidad de 40 , controlado por radar y que si lo excedes un km te viene una multa, eso lo pagas y ya esta, lo que no estoy de acuerdo es que por facilitar mis datos me cobren mas de 30 .
1 helpful
★
Local Guide
July 1, 2024
Original
Through this review I want to show my dissatisfaction with what happened on the morning of Saturday, August 7, 2021. I explain what happened below. At around 9:20 on that day, we suffered a puncture in the front left wheel. I have been calling several of the pluscar car numbers repeatedly and until 9.50 I have not been able to get anyone to answer me, then, waiting for the person in charge to speak to me and call me, I have had to call again several times since he has not been able to call me back. Once I received a response, the pluscar employee told me to change the wheel with the spare one, which is in the trunk. While I was preparing to change the wheel, I noticed that the right front wheel was in a sorry state, without tread and leaving the wires inside the wheel visible, not having the minimum 3mm, which makes the adhesion to the asphalt is minimal. I change the tire, and when I lower the car back to the ground, I see that it is deflated, so much so that I cannot drive to the nearest gas station to inflate said tire. I call again, and he repeats that he is speaking with the person in charge and calls me back. After 20 minutes I call again, because he doesnt call me. He tells me that in half an hour a pluscar employee will bring a car to my location in 30 minutes (this is at 10:30). I wait until 11:30 and after calling once more he tells me that he has just left the airport and that it will take another half hour. The employee arrives at 12:00, with the replacement car. What happened seems a real shame to me, you have rented a car WITHOUT a safety vest, WITHOUT safety triangles... What would have happened if the puncture, instead of occurring in the urbanization, had been on the highway? And most importantly, you have rented a car that was not in driving condition, putting our safety and our lives at risk, because with the right front wheel in that state, at 100-120km/h on the highway a road could have passed. real disgrace. I thought you checked the condition of the cars before delivering them, now I KNOW YOU DONT. In addition to all this, what happened, both in profit and consumption.
Translation
A traves de esta resena quiero mostrar mi descontento con lo ocurrido en la manana del sabado 7 de agosto de 2021. Expongo lo ocurrido a continuacion. Sobre las 9.20 del citado dia, hemos sufrido un pinchazo en la rueda delantera izquierda. He estado llamando repetidas veces a varios de los numeros de autos pluscar y hasta las 9.50 no he conseguido que nadie me respondiera, despues, y, quedando a la espera de que hablara con la responsable y me llamaba he tenido que volver a llamar varias veces ya que no ha sido capaz de devolverme la llamada. Una vez obtenida respuesta, el empleado de pluscar me comenta que cambie la rueda por la de repuesto, que se encuentra en el maletero. Mientras me disponia a cambiar la rueda, me he fijado que la rueda delantera derecha estaba en un estado lamentable, sin dibujo y dejando a la vista los alambres del interior de la rueda, no teniendo los 3mm minimos, lo cual hace que la adherencia al asfalto sea minima. Cambio la rueda, y cuando bajo el coche nuevamente al suelo, veo que esta desinflada, tanto como para no poder circular hasta la gasolinera mas cercana, para hinchar dicha rueda. Vuelvo a llamar, y me repite que habla con la responsable y me devuelve la llamada. Pasados 20 minutos vuelvo a llamar yo, porque no me llama. Me comenta que en media hora un empleado de pluscar me traera un coche a mi ubicacion en 30 minutos (esto a las 10.30). Espero hasta las 11.30 y tras llamar una vez mas me dice que acaba de salir del aeropuerto y que tardara media hora mas. El empleado llega a las 12.00, con el coche de sustitucion. Me parece una autentica vergu3nza lo sucedido, habeis dado en alquiler un coche SIN chaleco de seguridad, SIN triangulos de seguridad... Que hubiese pasado si el pinchazo en vez de ocurrir en la urbanizacion hubiese sido en plena autopista? Y lo mas importante habeis dado en alquiler un coche que no se encontraba en condiciones para circular poniendo en peligro nuestra seguridad y nuestra vida, porque con la rueda delantera derecha en ese estado, a 100-120km/h por la autopista podria haber pasado una autentica desgr4cia. Creia que revisabais la condicion de los coches antes de entregarlos, ahora SE QUE NO. Ademas de todo esto lo ocurrido, tanto a pluscar como a consumo.
1 helpful
★★★★★
June 1, 2024
Original
The truth is that my experience with them was great! When we arrived we had to wait about 10 minutes to give us the car. And on the way back we accidentally left our house keys in the car and we contacted them and they very kindly gave us the keys at the time of the security check. Thank you very much and especially to Micael! All the best
Translation
La verdad que mi experiencia con ellos fue genial! Cuando llegamos tuvimos que esperar unos 10 minutos para darnos el coche. Y a la vuelta nos dejamos sin querer las llaves de casa dentro del coche y nos pusimos en contacto con ellos y muy amables nos acercaron las llaves al momento del control de seguridad. Muchas gracias y en especial a Micael! Un saludo
★
Local Guide
May 1, 2024
Original
Ive been renting a car here for years but the service is getting worse every time, Ive been waiting for more than 30m for someone to show up, you call and they dont pick up the phone, after 4 calls, they pick up and a guy tells me that hes already getting off very dry, obviously since it arrives late there is a queue for everyone to get the car, I dont understand that knowing what time the flights arrive they are not more agile in the pick-up and there is not one or two people waiting, cars and contracts ready. ****edit, after more than 1 hour we went to another car rental company on the island, in 15m we had a car ( 20 more)
Translation
Llevo anos cogiendo el coche de alquiler aqui pero cada vez el servicio es peor, llevo mas de 30m esperando para que aparezca alguien, llamas y no te cogen el telefono, despues de 4 llamadas, me cogen y me dice un chico que ya esta bajando muy seco , obvio que como llega con retraso se forma cola para poder coger todo el mundo el coche, no entiendo que sabiendo a que hora llegan los vuelos no sean mas agiles en la recogida y no este una o dos personas esperando, coches y contratos listos. ****edito, despues de mas de 1h nos hemos ido a otra empresa de alquiler de coches de la isla, en 15m teniamos coche (20 mas)
★★★★★
Local Guide
April 1, 2024
Original
We have only had good experiences.
Translation
Wir haben nur gute Erfahrungen gemacht.
★
April 1, 2024
Original
Well, this company, if you can call it anything, has workers moving cars between islands without insuring them, apart from the fact that this is a serious risk. THEY DO NOT PAY THEM for the trips they make and they have a family to feed.
Translation
Bueno esta empresa si se le puede llamar de alguna manera, tienen a los trabajadores trasladando coches entre islas sin asegurarlos aparte de que eso es un riesgo grave. NO LES PAGAN los viajes realizados y ellos tienen familia que alimentar.
★★★★★
April 1, 2024
Original
This is the third time we have booked from Gran Canaria Airport, always great, I can only recommend it. We will always book with PlusCar. Top service
Translation
Wir haben jetzt das 3. Mal ab Flughafen Gran Canaria gebucht, immer wieder Top, kann ich nur empfehlen. Wir werden immer wieder bei PlusCar buchen. Top Service
★
February 1, 2024
Original
I returned the car at the Gran Canaria airport following the instructions they told me (public parking, plaza B and leave the keys at the door) that was at 5:26 since my flight left at 7:00. 10:30 Miriam, a worker there, calls me and tells me that she cant find the keys so they charge me 195. He tells me that he will look better and if they appear they will give me my money back. And what do I do? I believe he cant find the key and Ill give him 195? Why dont they use mailboxes like the rest of the rentals? In the end. Anymore! Ah!!! And upon delivery he told me that he had a quarter of a tank left and the reserve light was on... a disaster! I really hope it was a mistake and they finally give me my money back.
Translation
Devuelvo el coche en el aeropuerto de gran canaria siguiendo las indicaciones que me dijeron (parking publico, plaza B y dejar las llaves en la puerta) eso fue a las 5:26 ya que mi vuelo salia a las 7:00. 10:30 me llama Miriam, trabajadora de alli y me dice que no encuentra las llaves por lo que me cobran 195 . Me dice que buscara mejor y si aparecen me devuelven el dinero. Y yo que hago? Me lo creo que no encuentra la llave y le regalo 195? Por que no usan buzones como el resto de rentals? En fin. Nunca mas! Ah!!! Y al entregar me dijo que le quedaba un cuarto de tanque y estaba con la luz de reserva encendida un desastre! Espero de verdad que haya sido un despiste y finalmente me devuelvan el dinero.
3 helpful
★★★★
Local Guide
February 1, 2024
Original
★★★★★
January 1, 2024
Original
It is the 3rd time I have contracted with this company and everything is perfect, the cheapest price of all without any traps. This time I had ordered a Fiat Panda from the cheapest group and they gave me a new, latest generation Sandero Stepway super equipped with cameras, all fantastic automatic for the same price. My favorite rental company.
Translation
Es la 3deg vez que contrato con esta empresa y todo perfecto, el precio mas barato de todas sin ninguna trampa. Esta vez tenia pedido un Fiat Panda del grupo mas economico y me dieron un Sandero Stepway nuevo de ultima generacion super equipado con camaras, todo automatico fantastico por el mismo precio. Mi empresa de alquiler favorita.
1 helpful
★★★★
Local Guide
December 1, 2023
Original
I was a little afraid when reading other peoples comments, but my experience was good. It is true that we had to wait for arrival, but it was worth it. They gave us a Renault Twingo in good condition that ran perfectly throughout the holiday, at an unbeatable price. I think it is a very correct company if everything goes well, but perhaps it accumulates discontent when it comes to intervening in problems. For example, the remote control battery did not go to the first time, we notified and there was no response, but we were able to manage. If I return to the Canary Islands, I would repeat, I think the quality-price is very justified compared to the competition.
Translation
Iba con algo de miedo al leer comentarios de otras personas, pero mi experiencia fue buena. Cierto es que tuvimos que esperar a la llegada, pero merecio la pena. Nos dieron un Renault Twingo en buen estado que funciono perfectamente durante todas las vacaciones, a un precio imbatible. Creo que es una empresa muy correcta si todo va bien, pero quiza acumule descontentos a la hora de intervenir ante los problemas. Por ejemplo, la pila del mando no iba a la primera, avisamos y no hubo respuesta, pero pudimos apanarnos. Si vuelvo a Canarias, si repetiria, creo que la calidad-precio esta muy justificada frente a la competencia.
★
Local Guide
December 1, 2023
Original
Cheap is expensive. I booked the car for 5 days and it cost me 102 euros. I arrived at 9:30 p.m. and my plane was delayed and arrived at 10:00 p.m. I told them before taking off, that it would be delayed an hour and they told me while I was flying that if I went past 10:30 p.m. they would have to charge me 20 euros, when they dont say it on their website or in their reservation email or anywhere, message I received at 10:00 p.m. when I arrived. I contacted them from that time and told them that I was collecting the luggage and I arrived at the parking collection point at 10:33 p.m. and they charged me. I asked for the complaint forms and they did not have them in the place or in their office, which at first they told me that their office was on the upper floor of the parking lot and then it was in Ojos de Garza several kilometers from the airport, and that I could not find them either. the claim forms, and already at 11:30 p.m. when they still had not decided whether they would charge me the 20 euros, when I asked them for the claim forms that they did not have, and that they finally charged me, I paid them but could not claim. And they had another scheduled delivery service at midnight and they were not going to charge that extra. In addition, I was traveling with an 8-year-old child who also suffered this mishap for an hour from these dealers. People from the island of El Hierro had already told me that they were very dirty dealers, but not that much. They are very. They are the worst. Bad faith and very bad people, liars and crooks.
Translation
Lo barato sale caro. Reserve el coche para 5 dias y me salia 102 euros. Llegaba a las 21.30h y mi avion se retraso y llego a las 22.00h. Se lo comente antes de despegar, que se retrasaria una hora y me comunicaron mientras volaba que si pasaba de las 22.30h me tenian que cobrar 20 euros, cuando no lo dicen en su pagina web ni en su email de reserva ni en ningun lado, mensaje que recibi a las 22.00h cuando llegue . Me puse en contacto con ellos desde esa hora y les comente que estaba recogiendo el.equipaje y llegue al punto de recogida del parking a las 22.33 y me cobraron. Pedi las hojas de reclamaciones y no tenian ni en el lugar ni en su oficina, que en principio me indicaron que estaba su oficina en la planta alta del parking y luego estaba en Ojos de Garza a varios kms del aeropuerto., y que tampoco encontraba las hojas de reclamaciones, y ya a las 23.30 h cuando aun tampoco se decidian si me.cobraban los 20 euros, al pedirles las hojas de reclamaciones que no tenian, y que finalmente me cobraron, los pague pero no pude reclamar. Y eso que tenian otro servicio de entrega a las 00.00 h programado y que no iban a cobrar ese plus. Ademas viajaba con un nino de 8 anos que tambien sufria este percance durante una hora de estos trapicheros. Ya me lo habian dicho personas de la isla de El Hierro, que estos eran muy trapicheros, pero no tanto. Son muy. Son lo peor. Mala fe y muy malas personas, mentirosas y trapicheros.
2 helpful
★★
Local Guide
December 1, 2023
Original
Lack of personnel, wait more than an hour. The car without Android Auto or Appel Car or navigator on a tourist island. Full tank at 20km it went under the line, and when it was full it took 200km. To be seen. Cleaning buuuf.
Translation
Falta personal espere mas de una hora. El coche sin android auto ni appel car, ni navegador en una isla turistica. Deposito lleno a los 20km se bajo la raya, y cuando.llene tardo 200km. Para hacerselo ver. Limpieza buuuf.
1 helpful
★★★★★
Local Guide
December 1, 2023
Original
Very good treatment, I had to change the car and the guys at the offices were great and even though it was 40 degrees, at one point they prepared one for me
Translation
Muy buen trato, tuve que cambiar el coche y se portaron fenomenal los chicos donde las oficinas y eso que hacia 40 grados en un momento me preparon uno
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