Hertz Alquiler De Coches - Segovia - Carretera De San Rafael 42 HLE in Segovia

3.5
★★★★☆
(24 reviews)

Welcome to Hertz Car Rental - Segovia - Carretera De San Rafael 42 HLE located at Carretera De San Rafael 42. Select this location to begin your car rental experience, or choose from thousands of other locations, each with a variety of vehicles for you to choose from including luxury and sports cars, SUVs, electric vehicles (EVs), vans, trucks and more.

Location

Contact Information

+34 921 05 06 00 hertz.es

Address

Carr. de San Rafael, 42

40006 Segovia

Plus Code: WVJQ+QQ Segovia, Spain

Photo Gallery

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Street View & 360deg

Street View & 360deg

3.5
★★★★☆
24 reviews

Rating Distribution

5 stars
11 (45.8%)
4 stars
4 (16.7%)
3 stars
2 (8.3%)
2 stars
0 (0.0%)
1 star
7 (29.2%)

Most Mentioned

youth 2 fuel 2 credit card 2 pay 2 insurance 2
Featured Review
August 22, 2023
Original

Muy mala, cuidado con el combustible que lleva cada vehiculo, la persona (senora Penelope) te dice el combustible que la da la gana y luego te cobran en la tarjeta lo que quieren sin autorizacion, pagar en efectivo mejor asi no tiene tus datos, que por la tarjeta te cobran lo que quieren

Translation

Very bad, be careful with the fuel that each vehicle carries, the person (Mrs. Penelope) tells you the fuel she wants and then they charge your card for what they want without authorization, it is better to pay in cash so they don't have your information, that for the card they charge you what they want

1 found this helpful
Featured Review
August 16, 2023
Original

Para empezar, no esta en la ubicacion indicada en la web y lo saben. Despues, el coche contratado y pagado no estaba ("un pequeno problemilla", dicen) y no fueron capaces de avisarnos (el movil que tenian no era el mio pero el correo si era correcto). Nos hacen esperar (escucho "hay gente en Hertz" y el joven encargado dice "bah" y se pone a atender otro asunto) a sabiendas del "problemilla", para que no hubiera posibilidad de modificar la reserva. Intentan colocarnos otra opcion mas cara, claro. Fiabilidad 0, atencion del encargado muy deficiente y sospechosa.

Translation

To begin with, it is not in the location indicated on the website and they know it. Later, the car hired and paid for was not there ("a small problem," they say) and they were not able to notify us (the cell phone they had was not mine but the email was correct). They make us wait (I hear "there are people at Hertz" and the young manager says "bah" and starts attending to another matter) knowing about the "little problem", so that there would be no possibility of modifying the reservation. They try to give us another more expensive option, of course. Reliability 0, very poor and suspicious manager attention.

Featured Review
★★★
July 13, 2023
Original

No tengo peros al servicio. Sin embargo..... Hicieron revision habitual y una actualizacion de Software y me dejo tirado. Pero como buen ordenador APAGAR Y VOLVER A ENCENDER

Translation

I have no ifs or buts about the service. However..... They did a regular review and a Software update and it left me stranded. But like a good computer, turn OFF AND ON again.

1 found this helpful
Featured Review
★★★★★
June 12, 2023
Original

Very professional and very friendly staff. The lady who took care of my booking spoke very good English.

Featured Review
April 10, 2023
Original

Fui con una reserva confirmada y cuando estan cumplimentando la reserva me dicen que NO me dan el coche, NO me lo creia ya que es como si vas a un Hotel con la reserva y cuando vas a entrar en la habitacion te dicen que no hay habitacion. Me parecio el servicio de Peugeot Hertz una estafa, un engano ,de muy mal gusto nada profesional y si podeis reservar en otro sitio mejor porque son informales ,soberbios y te dejan tirado en la calle. No volvere a alquilar a Hertz Segovia pero os lo aviso que SI PODEIS ,BUSCAROS OTRAS OFICINAS DE ALQUILER DE COCHES YA QUE EL COMPORTAMIENTO HA SIDO DE MALA FE Y DEJAR A DOS PERSONAS TIRADAS EN LA CALLE NO SE HACE A NADIE.NUNCA MAS ESTA GENTE. ESTA GENTE NO DEBE ESTAR DETRAS DE UNA VENTANILLA ATENDIENDO AL PUBLICO.OS LO REPITO, OS PODEIS LLEVAR UNA MALA EXPERIENCIA MEJOR OLVIDAROS DE ESTA GENTE Y BUSCAROS EL ALQUILER EN OTRAS EMPRESAS MAS SERIAS

Translation

I went with a confirmed reservation and when they are completing the reservation they tell me that they will NOT give me the car, I did NOT believe it since it is as if you go to a hotel with the reservation and when you go to enter the room they tell you that there is no room . I found the Peugeot Hertz service to be a scam, a deception, in very bad taste, not professional and if you can book somewhere else better because they are informal, arrogant and leave you stranded on the street. I will not rent from Hertz Segovia again but I warn you that IF YOU CAN, FIND OTHER CAR RENTAL OFFICES SINCE THE BEHAVIOR HAS BEEN IN BAD FAITH AND LEAVING TWO PEOPLE LYING ON THE STREET IS NOT DONE TO ANYONE. THESE PEOPLE NEVER AGAIN . THESE PEOPLE SHOULD NOT BE BEHIND A WINDOW SERVING THE PUBLIC. I REPEAT, YOU COULD HAVE A BAD EXPERIENCE BETTER FORGET ABOUT THESE PEOPLE AND LOOK FOR RENT IN OTHER MORE SERIOUS COMPANIES

1 found this helpful
Featured Review
★★★★★
February 10, 2023
Original

Me atendio un chico joven muy simpatico y competente , fue un vehiculo de sustitucion de el seguro de mi coche me hicieron cosas mal y este chico me lo soluciono todo con gusto , el vehiculo que me dejaron estaba en muy buen estado y era de gama alta , solo puedo hablar bien de ellos , recomendable

Translation

I was assisted by a very friendly and competent young guy. It was a replacement vehicle for my car insurance. Things were wrong with me and this guy gladly solved everything for me. The vehicle they left me with was in very good condition and was high-end. I can only speak well of them, recommended

1 found this helpful
Featured Review
September 24, 2022
Original

Tuve un accidente en un furgon , la compania no me dio otro de alquiler en lo que me arreglaban el furgon por que aqui no tienen furgoneta , bueno eso es problema de la compania , el caso es que aqui me dieron un coche de alquiler mediante mi compania de seguros , los trabajadores muy bien , pero mi sorpresa es cuando devuelvo el coche , todo correcto y el combustible hasta arriba y ensenando la factura de la gasolina , y me pasan un pago en La Tarjeta de 40 euros por que decian que no estaba lleno , lo cual era totalmente incierto . Forma de sacar dinero a la gente de manera repugnante.

Translation

I had an accident in a van, the company did not give me a rental car while they fixed the van because they don't have a van here, well that is the company's problem, the fact is that here they gave me a rental car through my insurance company, the workers are very good, but my surprise is when I return the car, everything is correct and the fuel is full and showing the gas bill, and they give me a payment on the Card of 40 euros because they said it was not full, which was totally uncertain. Way to get money from people in a disgusting way.

1 found this helpful
Featured Review
June 10, 2022
Original

Feil bil. Bil er oppskrapa og alt tar fryktelig lang tid. Darlige engelsk-kunnskaper. Anbefaler a benytte andre selskap i Segovia.

Translation

Wrong car. Car is scratched and everything takes an awfully long time. Poor English skills. Recommend using other companies in Segovia.

★★★★
Local Guide May 2, 2024
Original
★★★★★
Local Guide December 2, 2023
Original
★★★
Local Guide December 2, 2023
Original
★★★★★
December 2, 2023
Original
Excellent customer service
Translation
Excelente trato al cliente
★★★★★
December 2, 2023
Original
★★★★★
Local Guide December 2, 2023
Original
Some professionals, treatment, kindness and attention. Everything ok
Translation
Unos profesionales, trato, amabilidad y atencion.todo ok
★★★★★
December 2, 2023
Original
Good service
Translation
Buen servicio
★★★★★
Local Guide December 2, 2022
Original
★★★★
December 2, 2022
Original
★★★★★
Local Guide December 2, 2022
Original
Attention of 10 above all Javier, any problem helps you and super satisfied
Translation
Atencion de 10 sobre todo Javier, cualquier problema te ayunda y super satisfecho
December 2, 2021
Original
Bad service, lack of interest in solving problems, no one at the counter, they have you waiting as if you were invisible. Not recommended... I will not return
Translation
Mal servicio, falta de interes para resolver problemas, nadie en el mostrador, te tienen esperando como si fueras invisible. Nada recomendable... no volvere
1 helpful
★★★★★
Local Guide December 2, 2021
Original
First class dealership and workshops
Translation
Concesionario y talleres de primer orden
★★★★
December 2, 2021
Original
Good treatment and good professionalism. Prices ok
Translation
Buen trato y buena profesionalidad. Precios ok
★★★★★
Local Guide December 2, 2021
Original
Fast and reasonably priced, the van they rented me was almost brand new, what more could you ask for...
Translation
Rapido y precio contenido, el furgon que me alquilaron casi le estrene, que mas se puede pedir...
★★★★
Local Guide December 2, 2021
Original
December 2, 2020
Original
Bad, some edges, a very dry treatment
Translation
Mal, unos bordes, un trato muy seco

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