Hertz in Santander
3.2
★★★☆☆
(116 reviews)
Bienvenido a Hertz Alquiler De Coches - Santander Airport situado en Santander Airport. Selecciona esta localizacion para comenzar tu experiencia de alquiler de coches, o elige entre miles de otras ubicaciones, cada una con una amplia variedad de vehiculos para que elijas el que necesites en cada momento, incluido coches de lujo y deportivos, SUV, coches electricos (EV), furgonetas, camiones y muchos mas. Welcome to Hertz Car Rental - Santander Airport. Click the 'website' button above to book your next rental car like luxury cars, sports cars, SUVs, EVs, vans, trucks and more. Book online now, or with the free Hertz app today.
Working Hours
Monday
8 AM-10:30 PM
Tuesday
8 AM-9:30 PM
Wednesday
8 AM-9:30 PM
Thursday
7:30 AM-9:30 PM
Friday
8 AM-9:30 PM
Saturday
8 AM-4 PM
Sunday
12-8 PM
Location
Business Features
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Contact Information
+34 942 25 41 44 hertz.esAddress
Aeropuerto de Santander, N-636
39600 Santander
Plus Code: C5CG+WJ Santander, Spain
Photo Gallery
Featured
By owner
Inside
3.2
★★★☆☆
116 reviews
Rating Distribution
5 stars
47 (40.5%)
4 stars
13 (11.2%)
3 stars
10 (8.6%)
2 stars
4 (3.4%)
1 star
42 (36.2%)
Most Mentioned
email
10
photography
9
insurance
9
rental agreement
8
office
7
key
6
property damage
5
scammers
5
petrol
5
credit card
5
Featured Review
★
September 19, 2024
Original
Stranded on the motorway between Bilbao and Santander for +3 hours. Hertz employees not only are incompetent they do not know what emphaty is! They handed out to us a full electric car and told us it was a hybrid. After they left us in a very dangerous situation for three and a half hours the manager of the Santander office treated us horribly. She was so rude! This happened on Aug 23rd 2024 and as of today Hertz has not replied to our complaints!!!!
Featured Review
★
September 2, 2024
Original
Thieves. Took a 177 euro deposit from my credit card when I collected the car. Car was returned in perfect condition with a full tank of petrol, now over a month later I have received nothing from the company. No money, no acknowledgement of return, nothing. Attempted to complain via their website: pointless. I expect better from Hertz, I guess I have learned my lesson.
1 found this helpful
Featured Review
★
July 1, 2024
Original
I had booked a car at 21:30, the booking was confirmed and paid, and I had provided my flight number. My flight was delayed for about an hour, and when we arrived the office was closed, there was no emergency number, nothing. All other rental offices were still open and waiting for the delayed flight, past 22:30 even though their closing time was 22:00. But Hertz was closed, and not just since 22:00, but since 16:00, according to the notice posted, on Sundays they close at 16:00. It seems even without the delay the office would have been closed. I don't understand how they accept a booking outside of their opening hours if they don't intend to send someone to the office. We were not the only ones, they had several customers on the same flight. I had to wait for over an hour until the other companies had dealt with their booked customers to rent another car on the spot with another company, for double the price of my previous booking.
Featured Review
★★
August 1, 2023
Original
Friendly staff and car okay but really disappointed by the services offered as it is all made up as a lie. I bought an insurance when reserving the car but had to pay for another one when collecting the car for the same price as the initial booking. I finally ended up paying more than twice the price (PS112 initially + PS181 afterwards) and was charged extra for I still don't know why as nobody answer the phone and my email is still unanswered... The car was back with no damages and the full insurance was anyway covering everythg so just be prepared to pay much more!
Featured Review
★★★★
July 24, 2023
Original
I rented a car with Dollar which belongs to Hertz. Decent price for an automatic car for a whole week. When collecting I was offered an upgrade (new and bigger car). Friendly staff. When returning the car, the fuel level sensor wasn't working because after I filled up the tank it wasn't showing full so I sent an email straight away explaining that, as I was returning the car outside of opening hours. They didn't read my email and charged me the tank deposit but after contacting them they returned back the money.
1 found this helpful
Featured Review
★★★★★
July 10, 2023
Original
Excellent service, we are 100% satisfied!! A couple of weeks ago, two relatives from Greece came to visit us and needed to rent a car for a day. Hertz provided us with a brand new car at an amazing price (the best on the market at the time). We didn't need to book the car the day before, as they informed us that there would definitely be a car available immediately. The next morning, we went to the Hertz counter at the airport and a very polite and helpful lady gave us the keys to a brand new car. In closing, I would like to say that not only was there a car readily available, but we had a choice of three new cars, in the displacements we were interested in. Great job guys! Thanks a lot!
1 found this helpful
Featured Review
★
June 8, 2023
Original
We booked two cars but for some reason 1 got canceled. after an hour of discussion they offered us the second car for three (!!!) times the price we found online. we couldn't book online directly because apparently it takes multiple hours for the online reservation to get through. big scam. avoid at all costs
Featured Review
★
April 8, 2017
Original
Hertz station at the airport: We were given a wrong car type first. After the complaint we got a car, at which we discovered another clearly visible, unspecified scratch and complained. 2 other small scratches we had not seen in the dark transfer area on the wet vehicle. These were promptly billed to us at the return. Dubious service providers.
3 found this helpful
★★★★★
November 24, 2024
Original
Rental in October, RAS, upgraded at no cost, quick and pleasant welcome, collection of the vehicle and return without problem. no bad surprises.
Translation
Location en octobre ,RAS ,surclasse sans frais,accueil rapide et agreable,prise du vehicule et restitution sans probleme .pas de mauvaise surprise .
★★★★★
Local Guide
October 1, 2024
Original
Super friendly staff, they recommended us to make some changes to improve our reservation at a very good price and they attended to us with a very good disposition. The car is wonderful, very clean and like new.
★★★★★
Local Guide
October 1, 2024
Original
★★
September 1, 2024
Original
Very bad experience, extra hits on the vehicle, very expensive for the vehicle we had
Translation
Muy mala experiencia, golpes demas en el vehiculo, muy caro para el vehiculo que nos toco
★
August 1, 2024
Original
★
July 1, 2024
Original
Hello, I leave one star, because it wont let me not put any, well I rent a car at HERTZ, at the Santander airport, it turns out that I return the car on Sunday, when it was my turn (in perfect condition of the vehicle), and they scam me, So clearly they SCAM, saying some damage that I made to the car, specifically a tire, they withheld 265 from my card to charge it, which is false because I took photos and a video of the car at the time of picking it up, which it already had the cry and I sent it to them by email, but nothing...they scammed me completely until I went to claim it and they had to return the money obviously because 1 I had proof (photos) and 2 I took out insurance for 9 newspapers that covered my punctures and tires and they still scammed me......until I claim it, a real SHAME, I recommend not renting with HERTZ
Translation
Buenas, dejo una estrella, pq no me deja no poner ninguna, bueno yo alquilo un coche en HERTZ, enl aeropuerto de santander, resulta que devuelvo el coche el domingo , cuando me tocaba ( en perfecto estado del vehiculo), y me estafan , asi de claro ESTAFAN, diciendo unos desperfectos que yo echo al coche en concreto un llantazo, 265 me retuvieron de mi tarjeta para cobrarlo, lo cual es falso pq yo hice fotos y un video al coche enl momento de recogerlo, el cual ya tenia el llantazo y yo se lo envio por correo electronico , pero nada ...me estafan en toda regla hasta que fui a reclamarlo y me tuvieron que devolver el dinero evidentemente pq 1 tenia pruebas( fotos) y 2 yo hice un seguro de 9 diarios que me cubrian pinchazos y llantazos y aun asi me estafaron ......hasta que lo reclame, una autenticaVERGUENZA, recomiendo no alquilar con HERTZ
★
July 1, 2024
Original
Hello; one and no more, Saint Thomas; If you plan to rent a vehicle at this office, I advise you to photograph and record on video any minor damage that the car presents (especially the tires) before getting into it and before moving it from the place, since when you are going to return it, you will They are going to try to charge a surcharge for damages that you have not caused; And the most worrying thing is that it seems that they do it (or try to do it) in a systematic way, as if it were already their modus operandi; shameful, typical of true scammers. Be very careful.
Translation
Hola; una y no mas, Santo Tomas; si teneis pensado alquilar un vehiculo en esta oficina, os aconsejo fotografiar y grabar en video cualquier minimo desperfecto que presente el coche (especialmente los llantazos) antes de montarse en el y antes de moverlo del sitio, ya que cuando lo vayais a devolver, os van a intentar cobrar un recargo por desperfectos que vosotros no habeis ocasionado; y lo mas preocupante es que parece que lo hacen (o lo intentan hacer) de manera sistematica, como si ya fuese su modus operandi; vergonzoso, tipico de autenticos timadores. Tened mucho cuidado.
★
July 1, 2024
Original
Terrible service I will not return
Translation
Pesimo el servicio no volvere
★
July 1, 2024
Original
SCAMMERS! slow attention, and with little desire! no one to deliver and return the car, and after leaving the car without any problem, later a claim for damages of 270 arrives, in which they completely ignore, and provided video of the pick-up up to 3 times where those damages were already present the vehicle, a process that lasted approximately 1 month! the worst experience in renting a car!
Translation
ESTAFADORES! atencion lenta, y con pocas ganas! nadie para entrega y devolucion del coche, y tras dejar el coche sin ningun problema, mas tarde llega reclamacion por danos de 270 , en la que desentienden por completo, y aporte hasta en 3 ocasiones video de la recogida donde esos danos ya los tenia el vehiculo, proceso que duro aproximadamente 1 mes! la peor experiencia en el alquiler de un coche!
★
June 1, 2024
Original
ATTENTION: They have charged me a bill of 121 for a scratch on a rim that I did NOT do. You cant defend yourself. They sent it to me afterwards. There is no complaints telephone number.
★★★★
June 1, 2024
Original
Reservation made in December vehicle recovered quickly and very convenient parking opposite.
Translation
Reservation effectuee courant decembre vehicule recupere rapidement et tres pratique le parking en face.
★★★★★
Local Guide
June 1, 2024
Original
Very nice service, new cars, attractive prices, very quick procedure for collecting and returning the car. Unfortunately, I paid an administrative fee for taking a photo from a speed camera, but these are the regulations, but the amount for providing my data to the police is exorbitant - unfortunately, this is the case in most rental companies.
★★★★★
May 1, 2024
Original
A few days ago, my friends and I rented a car to travel around France for 6 days. The experience with this company has been very satisfactory. From the first moment, Sara treated us very closely, answered all our questions in a very friendly manner and provided us with a great car for our 2,800 km. Without a doubt, if I need to use a rental car again, I will do it again with Hertz. Thank you very much Sara!!! We had a tremendous trip and it was partly thanks to the you provided us
Translation
Hace unos dias mis amigas y yo,alquilamos un coche para viajar 6 dias por Francia. La experiencia con esta empresa ha sido muy satisfactoria. Desde el primer momento Sara nos dio un trato muy cercano, contesto de manera muy amable a todas nuestras dudas y nos proporciono un coche estupendo para nuestros 2.800 km realizados. Sin duda alguna, si necesito de nuevo hacer uso de un coche de alquiler, volvere hacerlo con Hertz. Muchismas gracias Sara !!! Hicimos un viaje formidable y en parte fue gracias al que nos proporcionaste
★
May 1, 2024
Original
I have been renting cars at this agency in Santander for many years, without any problems, but this time they have behaved like thieves and scoundrels: never leave a car that you have rented in this office without checking for possible damage, since the girl who told me She picks up the keys at 3:10 p.m. She tells me to leave calmly that everything is ok for her. Im surprised theyre not going to check it out with us in the parking lot like they usually do, but hey, Im going to catch the plane. The car was without any damage, the next day I found out in my email that they were going to charge me to repair scratches in the trunk for a total of 179.05. The photos they send do not allow us to prove if it is the good car, and the confirmation was made half an hour after the keys were handed over!!! To complain about this vandalism of Hertz, everything is problems and inconveniences since the airport office ignores it and the customer service does not answer, they are thieves!!! I have been renting cars with Hertz for more than 30 years in all countries, because of this fatal experience, Hertz loses a loyal customer!!!
Translation
Alquilo coches en esta agencia de Santander desde hace muchos anos, sin problema, pero esta vez se han comportado como unos ladrones y sinverguenzas : no dejen nunca un coche que han alquilado en esta oficina sin que comprueben posibles danos, ya que la chica que me recoge las llaves a la 15:10 me dice que me vaya tranquilo que para ella todo esta ok. Me sorprende que no vaya a comprobarlo con nosotros en el parking como lo suelen hacer pero bueno, me voy a coger el avion. El coche estaba sin ningun dano, al dia siguiente me encuentro en mi email que me van a cobrar la reparacion de rasgunos en el maletero por un total de 179,05 . Las fotos que envian no permiten probar si se trata del buen coche, y el constate se hizo media hora despues de la entrega de las llaves !!! Para reclamar esta situacion vandalica de Hertz todo son problemas e inconvenientes ya que la oficina del aeropuerto se desentiende y el servicio atencion al cliente no contesta , son unos ladrones !!! Alquilaba coches con Hertz desde mas de 30 anos en todos los paises, a causa de esta experiencia fatal, Hertz pierde un fiel cliente !!!
★
May 1, 2024
Original
I rented a car for a single trip without any incident. The next day I received an email informing me that they were going to take 66 of my deposit for a very small scratch on a rim. This was already done and was confirmed in a video that I recorded before touching the car. I sent the video and photos to justify that I hadnt done that scrape on the rim. They never responded and I sent it to 3 different emails from the Hertz company. Where I delivered the vehicle, they tried to help me, but they said they couldnt do anything because I hadnt made this complaint within 24 hours of delivering the car. So it had to be via email, but there was always no response. First and last time I rent with this company.
Translation
Aluguei um carro para uma unica viagem sem qualquer incidente. No dia seguinte recebo um email a informar que iam ficar com 66 da minha caucao por um pequenissimo arranhao em uma jante. Sendo que isso ja estava feito e se comprovava em um video que eu gravei antes de tocar no carro. Enviei o video e fotos para justificar que nao tinha sido eu a fazer aquele raspao na jante. Nunca chegaram a responder e eu enviei para 3 emails diferentes da companhia da Hertz. Onde entreguei o veiculo tentaram me ajudar, mas disseram que ja nao podiam fazer nada por eu nao ter feito essa reclamacao no periodo de 24h depois de entregar o carro. Sendo assim teve de ser via email, mas sempre sem nenhuma resposta. Primeira e ultima vez que alugo com esta companhia.
★
April 1, 2024
Original
We rented the car for about four days, the worst rental company I have ever seen, not only are they scammers and scoundrels with capital letters, but they gave me the car with a lot of scratches and they tell me that if I see any more scratches to send them photo or communicate it, who would tell me that because of a tiny scratch that they did not send me by email they go and tell me that I did it, they gave me the car without a hubcap apart from the scratches and they go and charge me 174 euros for that, I dont recommend it at all, there are certainly a lot around that are a thousand times better than that rental office that is hired to deceive people.
Translation
Alquilamos el coche durante unos cuatro dias,la peor empresa de alquiler que he visto jamas,no solo son unos estafadores y sinverguenzas con palabras mayusculas sino que me dieron el coche con un monton de rasgunos y me dicen que si veo algun rasguno mas que mande foto o lo comunique,quien me diria a mi que por un rasguno minusculo que no me mandaron x email van y me dicen que lo hice yo,me dieron el coche sin tapacubos aparte de los aranazos y van y me cobran 174 euros por eso,no lo recomiendo para nada,alrededor hay un monton seguro que mil veces mejor que esa oficina de alquiler que estan contratados para enganar a la gente.
1 helpful
★★★★
Local Guide
April 1, 2024
Original
I rented a car for 3 days and my experience was good, they treated us very well and call it luck but the car was in very good condition and we didnt have any problems. First time renting a car in a foreign country. Reserve in time. The page offers different prices. The only problem is that my cousin made the reservation for me and sent his information instead of mine, but the worker was very kind and patient in making the necessary changes.
Translation
Rente coche por 3 dias y mi experiencia fue buena, nos atendieron muy bien y llamalo suerte pero el coche estaba en muy buenas condiciones y no tuvimos ningun inconveniente. Primera vez rentando coche en un pais extranjero. Reserva con tiempo. La pagina ofrece diferentes precios. El unico problema es que mi primo hizo la reservacion por mi y mando sus datos en lugar de los mios, pero la trabajadora fue muy amable y paciente en hacer los cambios necesarios.
★
April 1, 2024
Original
The same thing that many other users say here has happened to me (is it a modus operandi?). They deliver the vehicle with a multitude of damages that can be charged which, however, they do not include in their initial report on the condition of the vehicle. The company places the responsibility of finding all defects and accounting for them before removing the vehicle on the customer, who must report by email providing photos. If you have one left unregistered (which is more than likely, as there are slight scratches of more than 1 cm or a simple spot if the paint has chipped off) they will charge you upon return (a minimum of around ~200 ). It seems like typical unethical behavior of low-cost companies.
Translation
Me ha pasado lo mismo que cuentan aqui muchos otros usuarios (?se trata de un modus operandi?). Entregan el vehiculo con multitud de danos susceptibles de cargo que, sin embargo, no incluyen en su informe inicial sobre el estado del vehiculo. La compania hace recaer la responsabilidad de encontrar todos los desperfectos y dar cuenta de ellos antes de retirar el vehiculo sobre el cliente, quien debe informar por email aportando fotos. Si te queda alguno sin registrar (lo cual es mas que probable, pues cuentan leves aranazos de mas de 1 cm o un simple punto si se ha saltado la pintura) te lo cargan a ti a la devolucion (un minimo del orden de ~200 ). Parece el tipico comportamiento poco etico de las companias de bajo coste.
★
Local Guide
March 1, 2024
Original
I cannot give anything positive to this company, it does not surprise me that its shares are in the doldrums and without brakes downwards. The customer treatment is disastrous, here is my reason for such anger: I rented a vehicle for four days at the Santander Airport, the first thing they try to do is sell you comprehensive insurance, knowing that any vehicle that is put into circulation already carries its insurance, at least to third parties. Minutes after assigning me the vehicle, I received an email in which they pointed out the damage it had, I sent them another one with some more minor damage that they didnt count on, so far so good. During the stretch of those four days, while parked, a vehicle reversing, at a speed of no more than half km/h, gave me a small bump, at first glance there was nothing, only the damage that had already been indicated to me. in the aforementioned e-mail, but just in case, since it was a rental and to avoid problems with the Hertz company, he made a friendly report together with the driver of the opposite vehicle, the man did not put any impediment and took responsibility, without problems What a mistake I made for making the report. The day I hand over the keys to the vehicle, I do it along with the accident report and the boy who was assisting, at that time he was assisting a couple, the only thing he asks me is if I had comprehensive insurance and I tell him that the culprit of the accident blow becomes the cause of it, everything stays there. Already on the plane before taking off, I received an email with a hold on my account of just over 490, the damage had already been assessed, not even half an hour before the keys were handed over. And when they were interested, they took it off my account. Between the time that I have had the money withheld, until they withdraw it, I have sent them two emails (the only way to contact it without calling 902, impossible by other methods) that as of today, more than 15 days, I have not received any response. Therefore, being the first time I rented with Hertz, as my holy mother says one and no more Saint Thomas. I do not recommend this company at all, I have not had any problems with the others. So a 0 gentlemen from Hertz.
Translation
No puedo darle nada positivo a esta empresa, no me extrana que sus acciones vayan de capa caida y sin frenos para abajo. El trato al cliente es nefasto, aqui va mi motivo de tal enfado: Alquile un vehiculo por cuatro dias en el Aeropuerto de Santander, lo primero que intentan es venderte el seguro a todo riesgo, a sabiendas que cualquier vehiculo que se pone en circulacion ya lleva su seguro, como minimo a terceros. Minutos despues de asignarme el vehiculo, me llega al e-mail un correo en el que me marcan los desperfectos que lleve el mismo, yo les remiti otro con algun dano leve mas con el que no contaban, hasta ahi bien. En el tramo de esos cuatro dias, estando estacionado, un vehiculo dando marcha atras, a una velocidad de no mas de medio km/h, me da un pequeno golpe, ha simple vista no tenia nada, solo los desperfectos que ya me habian indicado en el e-mail anteriormente mencionado, pero por si acaso, al ser de alquiler y evitar problemas con la compania Hertz, realizo junto con el conductor del vehiculo contrario un parte amistoso, el senor no puso impedimento alguno y se hizo responsable, sin problemas, vaya fallo el mio por hacer el parte. El dia que entrego las llaves del vehiculo, lo hago junto al parte de accidente y el chico que atendia, en esos momentos estaba atendiendo a una pareja, lo unico que me pregunta es si tenia seguro a todo riesgo y le digo que el culpable del golpe se hace causante del mismo, ahi se queda todo. Ya montado en el avion antes de despegar, me llega un email con una retencion en mi cuenta de algo mas de 490 , ya habian peritado los danos, ni media hora de la entrega de llaves. Y cuando a ellos les ha interesado, me lo han quitado de la cuenta. Entre el tiempo que he tenido el dinero retenido, hasta que ya me lo retiran, les he enviado dos emails (unica forma de contactar con ello sin llamar a un 902, imposible por otros metodos) que ha fecha de hoy, han pasado mas de 15 dias, no he recibido respuesta alguna. Por lo tanto, siendo la primera vez que alquilaba con Hertz, como dice mi santa madre una y no mas Santo Tomas. No recomiendo, para nada esta compania, con las demas no he tenido problema alguno. Asi que un 0 senores de Hertz.
1 helpful
★
February 1, 2024
Original
I rented a car with them for two days. I made the reservation and paid with a card on the website. When I go to pick up the car, they did not accept the card, the same one with which I made the payment!!!!!!! I took the car with 600 km of autonomy, and returned it with 660 km. Even so, they charged me for gasoline (about 14 euros), the management of adding gasoline (16 euros) and 5 euros more, as an extra. In addition to all this, they charge me VAT on gasoline (which was already included) twice... if it goes, it goes. I complained by phone, they asked me for photos of when I picked up the car, when I delivered it, I sent them to them, and they still charged me said penalty. It is impossible to reason with them. Absolutely inadvisable to work with them. There are different companies alongside them, that no matter how badly they do it, they always do better.
Translation
Alquile un coche con ellos durante dos dias. La reserva la hice y pague con tarjeta en la web. Cuando voy a recoger el coche, no admitian la tarjeta, la misma con la cual hice el pago!!!!!!! Cogi el coche con 600 km de autonomia, y lo devolvi con 660 km. Aun asi me cobraron la gasolina ( unos 14 euros) la gestion de echar gasolina (16 euros) y 5 euros mas, deextra. A todo esto, me cobran el iva de la gasolina (que ya estaba incluido) dos veces... si cuela, cuela. Reclame telefonicamente, me pidieron fotos de cuando recogi el coche, de cuando lo entregue, se las mande, y aun asi me han cobrado dicha penalizacion. Es imposible razonar con ellos. Absolutamente desaconsejado trabajar con ellos. Hay diferentes companias junto a ellos, que por mal que lo hagan, siempre lo hayan mejor.
1 helpful
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