Enterprise Alquiler de Coches - Aeropuerto De Granada in Santa Fe

Excellent staff and good vehicles

Great service that Jose provided us, we had to rent a car due to a breakdown with ours and he was wonderful and super nice.

Efficient service and good cars

The car is super new and clean, the treatment Guy who took amazing care of me, everything super fast, everything very well explained, thank you very much

A bunch of scoundrels, we arrived in Granada from Gran Canaria at 10 p.m., calling beforehand at 4 p.m. to confirm the reservation, and upon arriving at the office they told me, not only that we dont have a car for us, but they also told us Lets take a taxi to our accommodation and tomorrow well go to their other office to see if they have a car for us. I tell them that its okay but that since I have to take a taxi, in case theyre at fault, theyll pay me the taxi money. What is your answer, we dont have money in the offices. A real shame.

Good attention and service, very close to the airport (own shuttle), moderate/high price, I think we will repeat if necessary.

We arrived at the airport at 9am, there is a free bus service from the airport. It is at the meeting point after the taxi stop. The treatment from the Enterprise staff is very good and professional. Fairly new vehicles.

My vehicle broke down and we arrived at the Granada airport by taxi, to take a car reserved by the insurance, which is on the outskirts of Granada at 7:40 p.m., and 43 degrees at that time, the company in which we had the reservation is, Enterprise Rent-A-Car, whose reservation we had at 7:50 p.m. The surprise was that the lady who served us, as soon as she saw the dog, flatly refused to give us the vehicle, giving us the only reason that dogs are prohibited, trying to reason with her and explaining that it was a guide dog, showing her the timely documentation, he still did not see reason, also with a very bad mood and lack of respect, not caring and without listening or wanting to understand the situation. I attach a link, which she neither wanted to look at nor consult with superiors: https://perrosguia.once.es/legislacion/viajar-con-perro-guia The worst of this at 8pm, with 42 degrees, leaves us stranded between them and the one who suffers the most from the heat and fatigue, my 10-year-old daughter Ana, as well as the future guide dog. I ask please that those responsible for that company be made aware of the current regulations and that this does not happen again, imagine what a feeling of total abandonment and without wanting to understand such an unpleasant and inhuman situation (you had to see, where it is located said vehicle rental office) In the end we had to call a taxi again, since there was no other rental company open at that airport and especially with the time it was and we wanted to return to our home. If one day a person with a disability (PWD) travels with a family member or friend in a vehicle and their vehicle breaks down...they would not be able to rent the vehicle because of the dog. The link they gave me to request more information gives an error https://www.enterprise.es/es/ayuda/contact-con-nosotros.html I say this in case you want more information.

Before the pandemic they gave me a 40% discount voucher at the Barcelona Sants Station office. It was one of their business cards with the phrase 40% off handwritten and the company seal. No date, no expiration, no conditions of use. I accepted it in good faith. A few weeks ago I went to the same office to ask if I could rent a car at Granada Airport and they gave me every possible problem to apply the 40%. They told me to talk to the reservation center to see if they could make the reservation there and apply the discount. I phoned the reservation center, where, following the instructions of the person who assisted me, I formalized the reservation and he told me that the 40% bonus could not be applied to me until I formalized the contract at the Granada airport office. , advising me to phone the Granada office to make sure they could apply the bonus to me. So I did it. I spoke with the person in charge of the office, a certain Jose, no last name, who told me from the outset that he couldnt apply it to me, but he offered me a 20% discount as if this were a negotiation. I told him that was not the case, that the discount was 40% and that they had given it to me that way. He refused to apply it and told me that he had to talk to his superior. I called the Reservations center again, explained what happened and they gave me the Enterprise Billing phone number. I called Enterprise Billing and spoke to a person who told me that they would try to solve it and that I would speak with those responsible for the Granada and Barcelona offices. After half a dozen e-mails and as many phone calls, always on my part, I received a WhatsApp from the Granada airport telling me that they were not going to apply the discount and that I should call for explanations. of the refusal, with which they did not want to give it to me in writing. I call this Jose again, who informs me that the voucher is very old - although it does not expire - and that I have rented cars with Enterprise without using that voucher - which is true because I told them from the beginning that I will not get any of that voucher. I remembered and that I found it - and that they also have to apply it to me in the same office where they gave it to me - although the card where the voucher is written does not say that it is from Barcelona, which they know because I told them so. So, given what I have seen, I have canceled the reservation and on top of that I have found a cheaper car with another company. Honestly, it sounds like a poor payers excuse. They dont want to apply the bonus to me for whatever reason and thats it. They have looked for an excuse, they have told me on the phone, they have not indicated it to me in writing - nor do I think they will - because it sounds like a joke. When I arrive in Barcelona I will go to the office to see what they tell me, although I dont think that bonus can be applied to any rental given the policy that Enterprise has shown. And its not that I have any desire left

They canceled my reservation the day before via email at 12 midnight. Not even a call!! My reservation was for a 7-seater car because we are 6 people and according to them they were waiting for the registration of 7-seater cars for the date of my reservation but these vehicles were not registered. Do not sell something you do not have and if you do you have to be alert and call the client in case you have to cancel the reservation. Their solution was to offer me 2 cars with 5 seats each. I went to rent a 7-seater car so that 6 people could go in the same car and we would all always move in the same vehicle, also to save on diesel, tolls, parking, . I have two cars in my house, I dont need to pay a fortune to get two crappy cars. I am very angry and I will never rent with this company again since the day before the trip they change my vacation through an email for selling what they do not have, with so little time that there were no longer those types of vehicles in the nearby companies and without even a call they are now free

For my part, a ZERO. I reserved a van a month ago, I am preparing to move, today, I went to pick it up, as planned, and they told me that there is no van available, since the one they were going to give me is still owned by a client who has expanded his schedule. Anyway, they have left me stranded, without any solution, with the move undone and with the money, yes, collected on the day of the reservation. Very good. Thank you for showing so much interest in your clients. I give you one star, because if not, it wont let me publish.