CICAR Muelle Ribera in Santa Cruz de Tenerife
4.3
★★★★☆
(485 reviews)
Oficina de coches de alquiler en Puerto de Santa Cruz (muelle Ribera). Car rental office in Santa Cruz Port (muelle Ribera). Mietwagen buro in Hafen Santa Cruz (Muelle Ribera). Tenerife
Working Hours
Monday
7 AM-10 PM
Tuesday
7 AM-10 PM
Wednesday
7 AM-10 PM
Thursday
7 AM-10 PM
Friday
7 AM-10 PM
Saturday
8 AM-1 PM
, 5-8 PM
Sunday
8 AM-1 PM
, 5-8 PM
Location
Business Features
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Contact Information
+34 922 24 40 97 cicar.comAddress
Edificio Ciudad Muelle Ribera, Local E1
38001 Santa Cruz de Tenerife
Plus Code: FQ93+4Q Santa Cruz de Tenerife, Spain
Photo Gallery
Featured
Exterior
By owner
Street View & 360deg
4.3
★★★★☆
485 reviews
Rating Distribution
5 stars
297 (61.2%)
4 stars
99 (20.4%)
3 stars
39 (8.0%)
2 stars
14 (2.9%)
1 star
36 (7.4%)
Most Mentioned
prices
56
island
22
office
15
port
10
pay
7
fuel
6
levy
5
costing
5
pick up
5
cruise
3
Featured Review
★
September 4, 2024
Original
Deposit was not returnes to us (petrol). Thiefs. And owner needs to learn some manners. Disgusting.
Featured Review
★★★★★
August 13, 2024
Original
Great service , easy to rent a car but is better to make a reservation online.
Featured Review
★★★★★
July 10, 2024
Original
I recently rented a car from Cigar Rent a Car in Tenerife, and I had a great experience. The entire process was smooth and hassle-free. The staff were incredibly helpful and attentive, ensuring that all my questions were answered and that I was comfortable with the rental terms. The car itself was a lovely little vehicle, perfect for exploring the island. It was clean, well-maintained, and performed reliably throughout my trip. I appreciated the attention to detail and the care taken to ensure the car was in top condition. Customer service was truly excellent. From the moment I walked in, I felt welcomed and valued. The team was friendly, professional, and went above and beyond to make sure I had everything I needed. They provided useful tips about driving in Tenerife and recommended some beautiful spots to visit. Overall, I highly recommend Cigar Rent a Car for anyone looking for a rental in Tenerife. Great cars, exceptional service, and a wonderful experience all around. Thank you for making my trip even more enjoyable!
Featured Review
★★★★★
March 25, 2024
Original
Used CICAR on multiple islands and overall great experience. However a special recognition for this location is needed. While leaving Tenerife I left a watch in a car but didn't notice until I was on a ferry leaving the island. The staff here tried running through the port to bring it over to me, but sadly it was too late as we were already pulling out of port. However, they were able to work with a courier service and I received the watch in Gran Canaria in only 1 day. Thank you so much!
1 found this helpful
Featured Review
★★★★★
February 23, 2023
Original
Best car rental company on the islands. Rented car on Gran Canaria and Tenerife and both times cars were new and clean. Fast pick up and drop off.
Featured Review
★★★★★
January 17, 2023
Original
Very good experience I had with CICAR in both Gran Canaria and Tenerife . Rented 2 cars for a total of 10 days , always got upgraded , cars were new models and clean. Fast pick up and drop off. This is definitely your best choice in all Canary Islands Thank you CICAR
Featured Review
★★★★★
February 10, 2018
Original
Brilliant company. I hired one of their cars for the week when I visited Tenerife. The car was clean and quite new, and unlike other car hire companies I've used, fully comp insurance comes as standard, and there's no massive deposit to pay. You simply pay for the cost of hiring the vehicle, plus any fuel that's in the tank, upfront. Because you pay for any fuel before you leave, you don't have to worry about making sure the tank is full before you return it. Also if you take it back with more fuel than you started with, they will give you a refund to cover that cost. Staff were friendly and spoke English, and theres a branch at each airport, so couldn't be easier to pick up and drop off. I highly recommend. It cost me PS175 ish for a four door petrol car (can't remember the make sorry), for 7days of rental.
2 found this helpful
Featured Review
★★★★★
December 12, 2017
Original
They do a fine job. I used the one by the cruise terminal not the airport. It is a short 1 km walk from the center, follow the blue line over the footbridge from Plaza de Espana. An evening pickup at 7 pm feels like you have more time. You get an hour grace period to return the car. But they close at 8 pm. Ask for the free CD. The CD player is in the glove compartment.
1 found this helpful
★★★★★
Local Guide
December 1, 2024
Original
Everything worked uncomplicated and smoothly. A bit of German is also spoken. 5 minutes walk from the cruise port.
Translation
Es hat alles unkompliziert und reibungslos funktioniert. Es wird auch ein bisschen deutsch gesprochen. Vom Kreuzfahrthafen zu Fuss in 5 Minuten erreichbar.
★★★★★
November 17, 2024
Original
Fast and uncomplicated pick-up and delivery. Very good car. Convenient location for cruisers right in the harbor area.
Translation
Schnelle und unkomplizierte Ubernahme und Abgabe. Sehr gutes Auto. Praktische Lage fur Kreuzfahrer direkt im Hafenbereich.
★★★★★
Local Guide
November 10, 2024
Original
As always, clean, nice and reliable.
Translation
Wie immer sauber, nett und zuverlassig.
★★★★★
Local Guide
November 10, 2024
Original
Guaranteed success whenever you need a car in Camarias
Translation
Exito asegurado siempre q necesites um.coche en Camarias
★
Local Guide
November 1, 2024
Original
We went to rent a car and they clearly increased the price because we came from the cruise. We overheard the owner telling her employee
Translation
Siamo andati a noleggiare un auto e ci hanno chiaramente aumentato il prezzo perche veniamo dalla crociera. Abbiamo sentito la proprietaria che lo diceva al suo dipendente
★★★★★
November 1, 2024
Original
★
Local Guide
November 1, 2024
Original
Bad experience, I highly recommend renting the car from another agency, there is one opposite. 1. The prices are not at all in line with the prices of the same company, the rental of the car for one day cost around 80 euros when in the other islands of the archipelago the price was around 40 euros per day (opel corsa the car); 2. The car was without floor mats; 3.When the rental contract is signed, the car is usually delivered with a full tank. In our case the car was delivered in reserve and in the rental contract they wrote 3/8 of the tank. 4.When we returned the car there was a young boy who offered us to reimburse part of the costs incurred for the fuel and a woman sent us away saying goodbye several times as if the reimbursement was not necessary. BAD BAD EXPERIENCE P.S. 1 STAR BECAUSE I COULDNT GIVE 0
Translation
Pessima esperienza consiglio vivamente di noleggiare lauto da unaltra agenzia ce ne una difronte. 1. I prezzi non sono per niente in linea con i prezzi della stessa compagnia, il noleggio dellauto per un giorno e costato circa 80 euro quando nelle altre isole dellarcipelago il prezzo si aggirava intorno alle 40 euro al giorno (opel corsa lauto); 2. Lauto era senza tappetini; 3.Al momento della stipula del contratto di locazione di solito lauto viene consegnata con il pieno nel nostro caso lauto e stata consegnata in riserva e nel contratto di locazione hanno scritto 3/8 del serbatoio. 4.Quando abbiamo riconsegnato lauto cera un ragazzo giovane che ci ha proposto di rimborsare parte delle spese sostenute per il combustibile una donna ci ha mandato via salutandoci piu volte come se non fosse necessario il rimborso. PESSIMA PESSIMA ESPERIENZA P.S. 1 STELLA PERCHE NON POTEVO METTERE 0
★★★★★
Local Guide
November 1, 2024
Original
★★★★★
Local Guide
October 1, 2024
Original
In this year that I live in Santa Cruz it is the first time that I rent a car from Cicar. We took advantage of the school closures to wander around a bit. Very positive experience, both in booking and in return. I rented an automatic Jeep Compass XTrail hybrid. Fantastic, brand new. Very friendly staff especially the lady who was present in Muelle Riberas office this morning. The fuel deposit was returned in a very short time. We will definitely see you again in October
Translation
In questo anno che vivo a Santa Cruz e la prima volta che noleggio una macchina da Cicar. Abbiamo approfittato della chiusura delle scuole per girare un pochino. Esperienza molto positiva, sia nella prenotazione che nella riconsegna. Ho noleggiato una Jeep Compass XTrail hybrid automatica. Fantastica, nuovissima. Il personale molto cordiale soprattutto la signora che questa mattina era presente nellufficio di Muelle Ribera. Restituito in brevissimo tempo il deposito per il carburante. Ad ottobre sicuramente ci rivediamo
★
October 1, 2024
Original
★★★★
Local Guide
October 1, 2024
Original
Very attentive.
Translation
Muy atentos.
★★★★
Local Guide
October 1, 2024
Original
It was not the car I requested, I can understand the demand and well that is the one I am dealing with, what I do not understand is that checking the car and there is a lack of water in the expansion vessel that I have to notify about that seems like a huge failure to me. Otherwise, I think its a good place to rent since the process is quick and you just pay your rent and thats it, Ill repeat it but I say it so that you keep it in mind, it wouldnt have been nice to be stranded going south.
Translation
No era el coche que solicite, puedo llegar a entender la demanda y bueno ese es el que toco, lo que no entiendo es que revise el coche y le falte agua al vaso de expansion que tenga que yo avisar de eso me parece un fallo enorme, de resto me parece un buen sitio para alquilar ya que es agil el proceso y solo pagas tu alquiler y listo, repetire pero lo digo para que lo tengan en cuenta, no hubiese sido agradable quedarme tirada yendo al sur
★★★★★
Local Guide
September 1, 2024
Original
Very good attention
Translation
Muy buena atencion
★
August 1, 2024
Original
Shameful, I dont even have words to describe how the treatment has been in this office. A week ago I rented a car for two days (taking into account that if I took it on Saturday I would have to return it on Monday at the same time) to which the worker IRINA told me that I had until Monday night or Tuesday the morning. To me, which seems quite strange, I tell her that I had only rented for two days, that since it was that I could deliver it at night or the next day after having completed the two days, to which this lady repeats to me that yes, I could deliver it on Monday night or Tuesday morning. My father, who of course was with me, repeated it to him and told him the same thing again, to which we listened. On Monday night we took it to return it and when we gave her the keys, she told us to our face that we had to pay for one more day, and then our faces changed and we told her how was that, she told us expressly that we could deliver it either that night or in the morning of the next day, and she told us that we had signed a contract and that that was what we had to follow. Sorry? That is to say, you are the worker, we pay attention to what she says, since she repeated it to us several times and on top of that she says that the contract must be taken into account. Dont ever trust that lady because she is DECEIVING people. Bearing in mind that if you tell everyone one more day and people listen to you because they trust the worker, who is supposedly the one who knows, then they will come and charge you one more day. The worst thing is that the thing does not stop there, it is that we had paid 18 euros at the time of picking up the car, and if we took it with the same tank, they would return it to us, well I tell you no, at the time of give in and pay them the day so that there would be no debt, my father tells her that he has to return the money for the gasoline, she tells us that this is the way back and to not continue arguing with that unpleasant lady we are leaving. The next hour he called us and told us that he had checked out and there was money left over and that it was ours (the 18 of gasoline that they did not return to us), that we should go the next day. I wasnt going to leave things there, so I went to look for my money, since I had already paid enough for this womans mistake. When I arrive she gives me 14.90, she doesnt even give me the 18, praying on the platform as if she had given me the 18. And what Im saying is, who pays me for the cost of their mistakes or confusions? ? Because it wasnt a confusion regarding the day, but it was also a mistake in not giving me the gas money. So not only have I paid for your confusion, but on top of that you still owe me money. And in the end I dont care about the money they owe me, I care more about the disastrous and unfair treatment that was given to us by this lady or lady called IRINA and the time lost between the transfer from my house and to the office, which Unfortunately its not close. Honestly, PITIFUL.
Translation
Vergonzoso, no tengo ni palabras para definir como ha sido el trato en esta oficina. Hace una semana alquile un coche para dos dias (teniendo en cuenta que si me lo llevaba el sabado lo tendria que devolver el lunes a la misma hora) a lo que la trabajadora IRINA me dijo que tenia hasta el lunes por la noche o martes por la manana. A mi que me parece bastante raro le digo que solo habia alquilado por dos dias, que como era eso de que podia entregarlo por la noche o al dia siguiente despues de haber cumplido los dos dias, a lo que esta senorita me repite que si que podia entregarlo el lunes por la noche o el martes por la manana. Mi padre, que por supuesto, iba conmigo, se lo vuelve a repetir y le vuelve a decir lo mismo, a lo que le hicimos caso. El lunes por la noche lo llevamos para devolverlo y cuando le entregamos las llaves, nos dice en la cara que teniamos que pagar un dia mas, a nosotros ya ahi se nos cambio la cara y le dijimos que como era eso, que ella nos dijo expresamente que podiamos entregarlo o esa noche o por la manana del dia siguiente, y ella nos salta que habiamos firmado un contrato y que eso era lo que debiamos seguir. ?Perdona? Es decir, la trabajadora es usted, la hacemos caso a lo que ella dice, ya que nos lo repitio varias veces y encima dice que hay que tener en cuenta el contrato. Lo que no se fien nunca de esa senora porque esta ENGANANDO a la gente. Teniendo en cuenta que si a todo el mundo le dice un dia mas y la gente le hace caso porque se fian de la trabajadora, que supuestamente es la que sabe, luego van a llegar y te va a cobrar un dia de mas. Lo peor, es que la cosa no queda ahi, es que nosotros habiamos pagado 18 euros en el momento de recoger el coche, y si lo llevabamos con el tanque igual, nos los devolvian, pues ya les digo que no, en el momento de ceder y pagarles el dia para que no quedara una deuda, mi padre le dice que nos tiene que devolver el dinero de la gasolina, ella nos dice que ya la vuelta es esa y para no seguir discutiendo con esa senora tan desagradable nos vamos. A la hora siguiente nos llama y nos dice que hizo la caja y sobraba dinero y que era nuestro (los 18 de gasolina que no nos devolvieron), que fueramos al dia siguiente. Yo que no iba a dejar las cosas ahi fui a buscar mi dinero, ya que ya bastante habia pagado por la equivocacion de esta mujer. Cuando llego me da 1490 , ni siquiera me da los 18 , rezando en la plataforma como que ella me habia dado los 18. Y yo lo que digo es, ?quien me paga a mi el coste de sus equivocaciones o confusiones? Porque no ha sido una confusion con respecto al dia, sino que tambien se confundio en no darme el dinero de la gasolina. O sea que yo no solo he pagado sus confusiones, sino que encima cicar o ustedes me siguen debiendo dinero. Y al final me da igual, el dinero que me deban, me importa mas el trato tan nefasto e injusto que se nos dio por parte de esta senora o senorita llamada IRINA y el tiempo perdido entre el traslado de mi casa y a la oficina, que desgraciadamente no es cerca. Sinceramente, PENOSO.
★★★★★
August 1, 2024
Original
★★★★★
Local Guide
August 1, 2024
Original
I have been using Cicar for many years, initially booking on site and now in the peace and quiet of home before the start of the trip. It would be nice if you could make the payment in advance. Gladly again
★
August 1, 2024
Original
Fatal attention from a specific woman. We went on Monday 7/29 in the afternoon and discussed some inconveniences we had had with the rental car and not only did they not listen but they treated us like fools. They did not know how to solve a problem caused by themselves (maintenance notices appeared in the car they gave us) and they made us waste the entire afternoon going to another office (the one at the Reina Sofia airport) in which they solved everything for us in 5 minutes in addition to restore trust in the company. Its incredible how just treatment can stain or enrich the name of a business.
Translation
Fatal atencion por parte de una mujer en concreto. Acudimos el lunes 29/07 por la tarde y comentamos unos inconvenientes que habiamos tenido con el coche de alquiler y no solo no hubo escucha si no que nos trataron de tontas. No supieron resolvernos un problema provocado por ellos mismos (saltaban avisos de mantenimiento en el coche que nos dieron) y nos hicieron perder toda la tarde yendo a otra oficina (la del aeropuerto Reina Sofia) en la cual nos solucionaron todo en 5 minutos ademas de devolvernos la confianza en la empresa. Es increible como solo el trato puede manchar o enriquecer el nombre de un negocio.
★
July 1, 2024
Original
Grumpy, unpleasant, and unclear about the rules: I advise you not to leave even a drop of extra petrol because compared to other companies that usually pay you the surplus, these ones dont. They also made bets about the price of the car, trying to convince me that the lowest price was for another agency, while on the website it said the opposite
Translation
Scorbutici, antipatici, e poco chiari riguardo le regole: vi consiglio di non lasciare neanche una goccia di benzina in piu perche rispetto alle altre compagnie che di solito ti pagano il surplus, questi non lo fanno. Inoltre hanno dato da scommetti riguardo al prezzo della macchina, cercando di convincermi che il prezzo piu basso era per un altra agenzia, mentre sul sito Internet diceva il contrario
★★★★★
July 1, 2024
Original
Everything is fine, picking up and returning the car was hassle-free. Quick and easy, no deposit required.
★★★★★
June 1, 2024
Original
★★★★
Local Guide
June 1, 2024
Original
The dock is good, but cicar...I dont know...I have two testimonials from people...two opinions...but hey...I opted for one and for now its going well!
Translation
El muelle esta bien, pero cicar...no se...tengo dos testimonios por personas...dos opiniones...pero bueno... yo opte por una y por ahora va bien!
★★★★★
Local Guide
June 1, 2024
Original
The best company to rent a car. Very fast, no problems, everything good. Highly recommended!
Translation
La mejor empresa para alquilar un coche. Muy rapido, sin problemas, todo bien. Muy recomendable!
★★★
May 1, 2024
Original
Pretty unfriendly, quick processing! Unfortunately we didnt get the car we booked, but another comparable car, but unfortunately an e-hybrid, which we didnt want. One page totally scratched. Ok for one day, but wont be our first choice if there are alternatives.
Translation
Ziemlich unfreundlich, schnelle Abfertigung! Leider nicht den Wagen bekommen, den wir gebucht haben, sondern anderes vergleichbares Auto, aber leider E-Hybrid, was wir nicht wollten. Eine Seite total verkratzt. Fur einen Tag ok., aber wird nicht unsere erste Wahl werden, wenn es Alternativen gibt.
★★★★★
Local Guide
April 1, 2024
Original
Very good service
Translation
Sehr gutes Service
★
April 1, 2024
Original
Be careful, dubious, a fuel fee is charged here, which is not refunded when the tank is full despite the fact that the tank is full. I have been discussing with Cicar for over a month, but so far they have not been able to refund the fee. This has never happened to us at any other Cicar station.
Translation
Vorsicht unserios , hier wird eine Tankgebuhr genommen, die trotz vollem Tank bei Abgabe nicht erstattet wird. Ich diskutiere seit uber einem Monat mit Cicar, aber Sie sind bisher nicht in der Lage die Gebuhr zu erstatten. Ist uns bisher bei keiner anderen Station von Cicar passiert.
★★★★
Local Guide
April 1, 2024
Original
uncomplicated
Translation
unkompliziert
★★★★★
Local Guide
April 1, 2024
Original
★★★★★
Local Guide
April 1, 2024
Original
Fast and uncomplicated. There wasnt even a credit card deposit required. But the Opel Crossland already had a good 90,000 km on it. But for one day everything was fine. I just hate it when the vehicles arent handed over with a full tank and you have to fill up first.
★★★★
Local Guide
March 1, 2024
Original
Everything is great.
Translation
Alles top.
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