Enterprise Rent-A-Car in Rio Piedras

4.6
★★★★★
(243 reviews)

Book with Enterprise Rent-A-Car to access thousands of airport and Rio Piedras car rental locations near you. If you are traveling in PR or abroad you can rent a car from Enterprise in over 30 countries around the world. Everything we do, we do with our Standard of Care backed by 65 years in business and exceptional customer service. Enjoy easy booking online or through the Enterprise app. Start your rental car reservation with Enterprise today!

Working Hours

Monday 8 AM-5 PM
Tuesday 8 AM-5 PM
Wednesday 8 AM-5 PM
Thursday 8 AM-5 PM
Friday 8 AM-5 PM
Saturday 9 AM-2 PM
Sunday Closed

Location

Business Features

From the business
  • Identifies as women-owned
Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Contact Information

+1 844-794-8597 enterprise.com

Address

Ave. 65

00925 Rio Piedras

Plus Code: 9XXV+2G San Juan, Puerto Rico

Photo Gallery

Featured

Featured

By owner

By owner

Inside

Inside

Videos

Videos

Street View & 360deg

Street View & 360deg

4.6
★★★★★
243 reviews

Rating Distribution

5 stars
193 (79.4%)
4 stars
28 (11.5%)
3 stars
11 (4.5%)
2 stars
4 (1.6%)
1 star
7 (2.9%)

Most Mentioned

price 26 airport 15 attention 7 island 6 professional 5 SUV 4 cost 3 cart 3 adults 2 transaction 2
Featured Review
★★★★★
October 31, 2024
Original

Was a nice smooth transaction experience. I also got a flat tire. They gave me the money that it cost to fix it back to my account. Smooth transaction.

Featured Review
★★★★★
October 8, 2024
Original

I recently rented a car from the Enterprise location in Rio Piedras, and I couldn't be more pleased with my experience! The car was in excellent condition and a joy to drive. Jeremy at the desk was incredibly polite and helpful, making the entire rental process quick and easy. I accidentally left my towel behind, but Jeremy took great care of it and ensured I got it back without any hassle. :) Overall, a fantastic experience! Highly recommend this location for anyone in need of a rental car.

Review photo
Featured Review
October 3, 2024
Original

I used my cash app card at the West Springfield location all the time and was told that in Puerto Rico, it would be fine also! I got to Puerto Rico from Boston (used my cash app card to get the vehicle to get to the Boston Airport no problem) with my confirmation in hand only to be told that they do not accept cash app cards at any location! Not how I wanted to start my vacation since I didn't have another card, and I was traveling with 2 young adults under the 21 minimum age requirement to rent! Also called an enterprise number and was scammed out of the "$50 confirmation amount," the scammer said I needed to secure the car rental! I did get reimbursed for the money that they scammed, but still a mess! I highly do not recommend using Enterprise as of now! I was a loyal customer for years, and now they will not get my business!

Featured Review
★★★★★
September 11, 2024
Original

Price was what I booked it on kayak. Didn't hassle Me with anything else, car was clean process was great. Trustworthy company. Will rent from them again!!

Featured Review
★★★★★
July 31, 2024
Original

Good experience here overall! Very helpful and accommodating employees, Jeremy was great to work with. I was able to easily modify my reservation and the pickup/dropoff was smooth. Conveniently located next to a gas station for easy refueling.

Featured Review
★★★★★
July 30, 2024
Original

We rented two SUVs for our 8-day stay in Puerto Rico. The location where we picked up our vehicles was the Enterprise in Rio Piedras. Everyone that worked there was amazing from the start of the reservation to the day we returned the vehicles. They were happy to assist in answering questions, gave us nice realiable vehicles and were patient in dealing with our group since we were 5 adults and 2 children traveling. We highly recommend using Enterprise and the Rio Piedras branch which are amazing people ready to serve.

Featured Review
★★★★★
July 15, 2024
Original

Suzette and Jeremy were great. They answered all of our phone calls and questions with professionalism and patience. The car was freshly washed and very clean on the inside.

Review photo
1 found this helpful
Featured Review
★★★★★
July 10, 2024
Original

Got a great deal on a jeep for a week but that's not why I'm giving 5 stars. We left our national park passport book in the car which is priceless to us and Susset went above and beyond to help us get it back. She is absolutely the best and deserves recognition for being an amazing employee and customer service individual. See y'all next time for sure.

★★★★★
November 26, 2024
Original
★★★★★
November 25, 2024
Original
Excellent!
Translation
Excelente!
★★★★★
Local Guide November 24, 2024
Original
Very affordabke prices and Staff very friendly and professional.
★★★
Local Guide November 10, 2024
Original
★★★★★
Local Guide November 1, 2024
Original
excellent service
Translation
excelente servicio
★★★★★
November 1, 2024
Original
Great service, modern autos, and great prices.
October 1, 2024
Original
Unprofessional
Translation
Poco profesionales
★★★★★
Local Guide September 1, 2024
Original
Excellent service and very friendly
Translation
Excelente servicio y muy amables
★★★★
Local Guide August 1, 2024
Original
Good attention.
Translation
Buena atencion.
★★★★★
Local Guide August 1, 2024
Original
Very helpful and professional.
★★★★★
Local Guide July 1, 2024
Original
Perfect
★★★★★
Local Guide June 1, 2024
Original
Excellent service I recommend it
Translation
Excelente servicio lo recomiendo
★★★★★
Local Guide June 1, 2024
Original
Excellent service
Translation
Exelente servicio
★★★★★
Local Guide May 1, 2024
Original
The best price and attention.
Translation
El mejor precio y atencion.
★★★★★
Local Guide May 1, 2024
Original
Excellent attention and service
Translation
Excelente atencion y servicio
★★★★
Local Guide May 1, 2024
Original
★★★★★
Local Guide April 1, 2024
Original
★★★★★
Local Guide April 1, 2024
Original
I rented from here twice. The staff were very professional and helpful. It might be a little out of your way but totally worth it to go with a legitimate company.
★★★★★
April 1, 2024
Original
The employees always have a good friendly attitude towards the whole process of renting they will email you and also call you to follow up. Quality of cars are on point. I m grateful well recommended.
★★★★★
April 1, 2024
Original
Excellence from start to end!
★★★★★
March 1, 2024
Original
Great communication and price. Couldn t find a rental car anywhere in town and called and they were more than willing to help. Also on the return we returned then they said we could drive it to the aiport so we didn t have to get a taxi. Amy was awesome! Will rent here again in the future
★★★★★
Local Guide February 1, 2024
Original
★★★★
February 1, 2024
Original
★★★★★
Local Guide January 1, 2024
Original
No buddy likes renting cars but if you have too i highly recommend this location the staff was exceptional and generous of me could not ask for more. P.s. airport staff is very friendly too
★★★★★
Local Guide January 1, 2024
Original
★★★★★
Local Guide December 1, 2023
Original
Good service
Translation
Buen sevicio
★★★★★
Local Guide December 1, 2023
Original
★★★★
Local Guide December 1, 2023
Original
Good service.
Translation
Buen servicio.
★★★★★
Local Guide December 1, 2023
Original
I recently rented a car from Enterprise Rent-A-Car at the airport in San Juan Puerto Rico and had to return it to exchange it for another one. The customer service was excellent and the staff were very helpful in making the exchange process quick and easy. I was very surprised to see the manager upon returning the car on the floor greeting customers and asking about their experience. The San Juan staff is a reflection of the leadership on the ground and I would definitely recommend Enterprise Rent-A-Car to anyone looking for a reliable car rental company with great customer service.
★★
Local Guide December 1, 2023
Original
Very poor service! My family & I were greeted with nothing but attitude from one of your female employees on multiple occasions. Our reservation was originally under my moms name but due to her flight being cancelled my brother had picked it up, I ll give 2 stars for allowing us to switch the reservation to my brother but the way she treated us was unacceptable. She did not believe my brothers ID was real and gave him a hard time about that, she did not believe he really lived in Puerto Rico after he had given her all identification proving he did. It just felt like she was doing everything to keep us from renting a car which doesn t make sense for someone who works for a rental car company.
2 helpful
★★★★★
December 1, 2023
Original
Great service. Recently rented from location in Rio Piedras and both ladies were very friendly and the experience was smooth and fast. We ll renting again soon.
★★★★★
December 1, 2023
Original
Excellent Service
Translation
Excelente Servicio
★★★★★
December 1, 2023
Original
First time renting a car, I live in PR and it didnt take me 10 minutes for them to give me the unit. I thought that because I was not a foreigner they would not give me as good service as I have received in other places. When I called they answered quickly, just like in the offices. Excellent service, I will count on them for any situation!
1 helpful
★★★★★
Local Guide December 1, 2023
Original
I went with a friend, the place is great and you have to bring what is required and they will approve you
Translation
Fui con una amiga,el lugar es super y tienes que llevar lo requerido y te aprueben
1 helpful
★★★★★
Local Guide December 1, 2023
Original
Friendly service. Good cars and clean and organized premises
Translation
Servicio amable. Buenos carros y locales limpios y organizados
1 helpful