Up2City Excursiones in Puerto de la Cruz
Working Hours
Location
Business Features
Accessibility
- Wheelchair-accessible entrance
Contact Information
+34 922 10 00 59 up2city-hireshop.esAddress
Catalonia Las Vegas, Av. de Cristobal Colon, 2
38400 Puerto de la Cruz
Plus Code: CF84+W5 Puerto de la Cruz, Spain
Photo Gallery
Featured
Inside
Exterior
Street View & 360deg
By owner
Scooter
Rating Distribution
Most Mentioned
Amazing Cruise, but Poor Service from Up2City We booked a Freebird cruise through Up2City in Puerto de la Cruz, and while the cruise itself was fantastic, the experience with the booking company left much to be desired. The cruise ship was excellent, with a friendly and professional crew who made the trip truly enjoyable. Unfortunately, the issues we faced with Up2City overshadowed what could have been a perfect experience. Despite arriving at the assigned pick-up spot on time, we weren't collected. After contacting their staff, I was told to take a taxi to a different pick-up location where the bus was waiting. The representative implied we might have been at the wrong spot, even though we followed their instructions. To make things worse, we were warned the bus would leave without us if we didn't arrive quickly. Thankfully, we managed to get a taxi and arrived just in time. Once on the bus, the staff admitted they had simply forgotten to pick us up. While the bus crew apologized, there was no acknowledgment or compensation from Up2City for the stress and additional expense we incurred. While I highly recommend the Freebird cruise and its fantastic crew, I cannot recommend booking through Up2City. Their lack of responsibility and poor customer service created unnecessary stress during our holiday.
Honestly, from before we arrived they were brilliant. They had the wheelchair waiting at the hotel for our arrival and delivered the scooter when it was convenient for us. Brilliant customer service. Couldn't have done anymore. Thank you!
Fair priced rental and we got almost new scooter. Everything was smooth. Very helpful and quick responses when we needed support.
Fab service. Realy great battery power for a hilly resort. Highly Recommend. Friendly helpful staff.
If you require a mobility scooter to rent while on holiday in Puerto De La Cruz, THIS is the place to go. My wife asked at the hotel reception if they could arrange mobility scooter hire. Within 30 minutes Up2City had delivered a very robust 12mph scooter for a very, very competitive price. When we needed to change this for a boot scooter later in the holiday, we stopped in to the shop and they were able to change the scooter there and then for us at no extra cost. The staff are exceptional and go the extra mile to make sure your mobility needs are catered for. We 100% recommend Up2City. Thank you for making our visit to Tenerife so much more accessible!
Great experience. We rented a 125cc motorbike for 1 week and absolutely anything to complain about. We went up to Teide, Anaga, and travel all around the island without any problem. The guys are super nice and give you nice tips for your trips. Absolutely recommended.
We reserved for 5 days. First day was a bit of a chaotic situation. The 50cc we reservated was not there because they rented it to someones else. Solution was, we got an electronic scooter for that day. In the evening we could pick up the 50cc. 50cc was very nice. We had some problems with the fuel. But the service was great. Top speed 75km/h+ went to Santa Cruz drove 175 km next day went to Garachico 90km driving.
So impressed, quick response, great price on mobility scooter, delivery tomorrow morning. Very patient & all my question answered in a professional manner