Plus Car Rent A Car in Puerto de la Cruz
4.0
★★★★☆
(104 reviews)
Working Hours
Monday
9 AM-1 PM
Tuesday
9 AM-1 PM
Wednesday
9 AM-1 PM
Thursday
9 AM-1 PM
Friday
9 AM-1 PM
Saturday
9 AM-1 PM
Sunday
Closed
Location
Business Features
Accessibility
- Wheelchair-accessible entrance
Contact Information
autospluscar.comAddress
Calz. Martianez, 4
38400 Puerto de la Cruz
Plus Code: CF74+GW Puerto de la Cruz, Spain
Photo Gallery
Featured
Street View & 360deg
4.0
★★★★☆
104 reviews
Rating Distribution
5 stars
69 (66.3%)
4 stars
11 (10.6%)
3 stars
1 (1.0%)
2 stars
1 (1.0%)
1 star
22 (21.2%)
Most Mentioned
price
20
office
11
hotel
6
stars
4
internet
3
scooter
3
phone
3
state
3
i10
2
mechanic
2
Featured Review
★★★★★
May 7, 2023
Original
After reading the previous review (from Patrick) I was really worrying about my deposit. I gave even more than 150 (150+300 for using debit card instead of credit). But everything was OK, the full amount was reimbursed to my card 48 hours after returning the motorcycle to the office. The scooter was very economic and good enough to make 200 km per day. Overall, I cannot complain at all. Thank you.
Featured Review
★
April 27, 2023
Original
Never make deposit of 150EUR with Credit Card! I dont get it Back. I rented a scooter and handed it over intact and complete. i was guaranteed to get my money. today it was debited. The supervisor from plus car yelled at me that the scooter was broken and hung up. I had great experiences with the service on Grand Canaria, but not on Tenerife. The pluscar employees were nice but the super visor was not. I also sent in pictures that the scooter was really intact. But they don't care My contract Number: Contract 10947 license plates 7707kmm Maybe someone can Help me that i get my deposit Back.
2 found this helpful
Featured Review
★★★★★
March 23, 2023
Original
Great service, easy rental and good prices
Featured Review
★★★★★
March 18, 2023
Original
Really good service and a good rental car, I recommend it!
Featured Review
★
January 11, 2023
Original
Don't go There, very bad service.I reserved a car through plus carrentals website. All I received was a digital confirmation. Because the landlord is around the corner from us, we just walked there. No one knew anything about the reservation. They also made no effort to look it up and we heard nothing further. Very bad service and very bad service and disinterested staff.
Featured Review
★★★★★
August 24, 2022
Original
very good rental,easy condition of rental...dont need credit card,only need debit... highly recommended
Featured Review
★★★★★
February 6, 2020
Original
Extremely good and warm service. Price for a rental car for three days was around 93 eur while Aurinkomatkat tried to sell us a car for two days in about 200 eur.
Featured Review
★★★★★
February 21, 2019
Original
In this office there is just a one Star: M-me Rosa. Such a great and professional person is not easy to meet! She is not only just friendly, but extremely cordial person. Doing business with tourists is always hard, but she represents high level of understanding of the problem and her personal culture is just amazing. I had to change the car three times. Each (!) problem has been solved. Communication in English is possible. Such kind of employee is a GREAT win for the company today, in the time of small minded people, primitivism and arrogance! Being NOT satisfied with the customer care service at the another Plus Car Offices, I can REALLY recommend M-me Rosa office. If everyone could be in business so great, professional, kind, helpful, as she is, our world will be a paradise. Just perfect!
2 found this helpful
★★★★★
November 18, 2024
Original
We rented an impeccable T_Roc!! Friendly service and quality prices Fantastic!! I recommend 100%
★
Local Guide
November 4, 2024
Original
Very bad company. I wasted 3 days requesting a high-end vehicle, only to be told that they dont have it available even though their website says yes. I called their offices, on November 2, 2024 they told me that they have availability from 11/5 to 11/6 and I make a reservation so they can tell me the next day that they dont have any either. I called on 11/3/24 and they told me that they dont have cars available until February 2025 I mean in the low season they dont have any vehicles. That is if the operators are very rude, without vocabulary for sales and customer service.
Translation
Muy mala empresa. Perdi 3 dias solicitando vehiculo de alta gama, para que me digan que no lo tienen disponible aunque en su pagina web pone que si. Llame a sus oficinas, el 2 de Noviembre 2024 me dicen que tienen disponible a partir del 5/11 para 6/11 y hago reserva para que me digan al dia siguiente q tmpoco tienen. Llamo el dia 3/11/24 y me dicen que no tienen coches disponibles hasta febrero 2025 Osea en la temporada baja no tienen ningun vehiculo. Eso si los operarios muy bordes, sin vocabulario para la venta y atencion al cliente.
★
Local Guide
November 2, 2024
Original
You call and look through the window into the office, where a cell phone is on the desk and is ringing. The cell phone with the dialed number for the car rental company is lying alone behind the locked office door and is ringing away. Later I was able to reach a woman on the phone who wanted completely different prices for her vehicles than those offered on the Internet. The difference was 130 for a rental period of 12 days. So I looked elsewhere and got an Opel Corsa 1.4 l with 120 hp for the same time say and write 2 5 0, - . The car was reliable and had no problems. Thats how it has to work.
Translation
Man ruft an und sieht von aussen durch die Scheibe ins Buro, wo ein Handy auf dem Schreibtisch liegt und klingelt. Das Handy mit der gewahlten Nummer der Autovermietung, liegt einsam und allein hinter der verschlossenen Burotur und klingelt vor sich hin. Spater konnte ich eine Frau am Telefon erreichen, die aber ganz andere Preise als die wie sie im Internet angeboten wurden, fur ihre Fahrzeuge haben wollte. Die Differenz lag, bei einer Mietdauer von 12 Tagen ,bei 130,- . Da suchte ich woanders und bekam fur die gleiche Zeit einen Opel Corsa 1,4 l mit 120 PS fur sage und schreibe 2 5 0 , - . Der Wagen war zuverlassig und hatte keine Macken. So muss das laufen.
★★★★★
Local Guide
November 2, 2024
Original
Top car rental because its fairly inexpensive with good conditions. The car, a Hyundai i10, was clean and ran perfectly. Here you also get a child seat for free, where with others you also pay for it.
Translation
Top Autovermietung, da Recht preisgunstig mit guten Konditionen. Das Auto, ein Hyundai i10, war sauber und lief einwandfrei. Hier bekommt man auch einen Kindersitz kostenlos mit dazu, wo man bei anderen auch drauf zahlt.
★★★★★
Local Guide
May 2, 2024
Original
Ive rented a car here several times and have NEVER had any problems. Dont be fussy when it comes to the cleanliness of your vehicle! Payment is only made when you pick up the vehicle and not, as with others, when you book in advance online! Small dents, even if they are caused, are generously overlooked. Friendly staff. Only small problem; Since there are hardly any parking spaces near the office, you have to look for a rental car. We will always book here again.
Translation
Mehrfach schon hier einen Wagen gemietet und NIE Probleme gehabt. Man sollte, was die Sauberkeit des Fahrzeugs betrifft, nicht kleinlich sein! Es wird erst bei Ubernahme des Fahrzeugs kassiert und nicht, wie bei anderen, beim vorabbuchen ubers Internet! Kleine Dellen werden, selbst man sie verursacht, grosszugig ubersehen Freundliche Mitarbeiter. Einziges kleines Problem; da kaum Parkplatze in der Nahe des Buros sind, muss man schon mal nach dem Mietwagen suchen. Wir werden immer wieder hier buchen.
2 helpful
★★★★★
Local Guide
May 2, 2024
Original
Car booked for 3 weeks (April 28th - May 17th, 2018) from Germany at the unbeatable all-inclusive price of only 179.55!! VK without SB! Picked up at the airport in the parking lot not far from the terminal. Dacia Sandero (poorly made car!) preserved with air conditioning. The car only had 3600 km on the clock. Unfortunately, at 4000 km the engine light came on. The Dacia symbol would be stolen/torn down in a parking lot. The theft was not seen as a problem! The car was exchanged without any problems for a Fiat Panda with air conditioning due to an alleged engine problem. Delivery of this car, contrary to what was originally agreed, to our hotel in Puerto de la Cruz at no extra charge, thanks to the very friendly lady in the rental companys office. Perfect!! 5 stars!! Booked a car again with pluscar from May 3rd to May 18th, 2022. Hyundai i10. Everything perfect again!
Translation
Auto fur 3 Wochen (28.4.-17.5.2018) von Deutschland aus gebucht zum unschlagbaren Komplett-Preis von nur 179,55 !! VK ohne SB! Am Flughafen auf dem Parkplatz unweit vom Terminal ubernommen. Dacia Sandero (schlecht verarbeitetes Auto!) mit Klima erhalten. Wagen hatte erst 3600 km auf dem Tacho. Leider leuchtete bei km Stand 4000 die Motorlampe auf. Auf einem Parkplatz wurde das Dacia Symbol gestohlen/abgerissen. Der Diebstahl wurde nicht als Problem angesehen! Der Wagen wurde wegen eines vermeintlichen Motorproblems anstandslos getauscht gegen einen Fiat Panda mit Klimaanlage. Abgabe dieses Wagens, anders als ursprunglich vereinbart, in unseren Hotel in Puerto de la Cruz ohne Aufpreis, dank der sehr freundlichen Dame im Buro des Vermieters. Perfekt!! 5 Sterne!! Ab 03.05.-18.05.22 wieder ein Auto bei pluscar gebucht. Hyundai i10. Wieder alles perfekt!
8 helpful
★★★★★
Local Guide
March 2, 2024
Original
★★★★★
Local Guide
February 2, 2024
Original
I have only booked with Pluscar in the Canary Islands for many years. There was never a problem.
Translation
Buche seit vielen Jahren auf den Kanaren immer nur bei Pluscar. Es gab nie ein Problem.
★
February 2, 2024
Original
A disaster. Old and dirty cars. Cheap is expensive
★★★★★
Local Guide
February 2, 2024
Original
★★
Local Guide
December 2, 2023
Original
The man who helped me was very unpleasant, and the car broke down and I couldnt get in touch because they never picked up the phone.
Translation
El senor que me atendio muy desagradable ,y el coche con averia y sin poder ponerme en contacto xq nunca me cogian el telefono
★★★★
Local Guide
December 2, 2023
Original
Good service
Translation
Buen servicio
★★★★★
December 2, 2023
Original
★★★★★
December 2, 2023
Original
Already rented a car several times. Very well organized, fair prices and good processing. Staff friendly, gladly again!
Translation
Schon mehrmals ein Auto gemietet. Sehr gut organisiert, faire Preise und gute Abwicklung. Personal freundlich, gerne wieder!
1 helpful
★★★★★
December 2, 2023
Original
★★★★★
December 2, 2023
Original
We rented a car in April 2023 in Puerto de la Cruz, problem-free handling and handing over of the car, blocking of the deposit, which was returned according to the terms of the contract, it doesnt matter if its from a credit or debit card, no fees if you dont have a credit card. Returning the car outside opening hours without any problems, you park in the parking lot, take a photo, send the photo and throw the keys in the mailbox. I recommend.
Translation
Auto jsme si p j ovali v dubnu 2023 v Puertu de la Cruz, bezproblemove vy izeni a p edani auta, blokace zalohy, ktera byla dle smluvnich podminek vracena, ne e i jestli z kreditni nebo debetni karty, adne poplatky, pokud nemate kreditni kartu.Vraceni auta mimo oteviraci dobu bez problem , p istavite na parkovi t , vyfotite, po lete foto a hodite kli e do schranky. Doporu uji.
★★★★★
December 2, 2023
Original
Everything fine!
Translation
Alles bestens!
★
December 2, 2023
Original
I give them one star because you cant not give one. I have had a surreal experience with this company and those responsible should be aware of this. On August 22, 2023, I rented a car to visit the island of Tenerife from end to end. At 9:30 in the morning they gave us a VW Up with a loose or flat tire warning light and we inflated it at the gas station and the warning light was removed. We continued our way from the north to the south passing through all the coves, beaches and towns that we found and at 3:30 p.m. the warning light came again. We approach the gas station again and our surprise is that the rear/right wheel had 1.8kg. We put 2.5kg on each wheel again and decided to return to the hotel to make an incident. We call the incident phone number and they tell me that I have to change the request, since they dont send anyone to change it, I tell them that I dont know how to do it and they force me to go to the lagoon office with a flat tire 20 minutes from hotel. They look at my car and without looking and checking the tire pressure they tell me that they carry 3.kg each and that this is perfectly fine for driving (the wheels regenerate air). I take the car back and the next morning I find it again. The car wheel goes down, I call assistance again and a young boy comes and tells me that the wheel is 1 kg. They give me a replacement car and reluctantly. Was it difficult for those responsible for the afternoon of the 22nd to change my car? No! He just doesnt feel like working. I lost my rental one afternoon and one morning for not giving me a solution from the first hour and they have not given me anything back because supposedly the repair times cannot be claimed but if these incompetent people had changed my car at the time I would not have had I had to call again on the 23rd and I wouldnt have wasted the whole morning. The truth is its not worth paying less. I trust this company and I will never hire a car here again even if I die. I tell my experience so that it doesnt happen again. Here I leave some photos of the wheel and a video where you could see the car they gave us and how it was...
Translation
Les pongo una estrella porque no se puede no poner ninguna. He tenido una experiencia surrealista con esta empresa y los responsables deberian ser consientes de ello. El dia 22 de agosto de 2023 alquile un coche para visitar la isla de Tenerife en punta a punta. A las 9 y media de la manana nos entregan un VW Up con el testigo de rueda floja o pinchada y nosotros la inflamos en la gasolinera y se quito el testigo. Seguimos nuestro camino desde el norte hasta el sur pasando por todas las calas, playa y pueblos que encontrabamos y a las 15:30 nos vuelve a saltar el testigo. Nos volvemos a acercar a la gasolinera y nuestra sorpresa es que la rueda trasera/derecha tenia 1,8kg. Volvemos a poner en cada rueda 2.5kg y decidimos volver al hotel para poner una incidencias. Llamos al tlf de incidencias y me dicen que la ruega la tengo que cambiar yo que ellos no manda a nadie para cambiarla, le digo que yo no se hacerlo y me obliga a ir a la oficina de la laguna con una rueda pinchada a 20min del hotel. Me miran coche y sin mirar y comprobar la presion de las ruedas me dicen que llevan 3.kg cada una y que eso esta perfectamente para conducir (las ruedas regeneran aire).me llevo de vuelta el coche y alas manana siguientes le vuelvo a encontra la rueda del coche baja, llamo otra vez a asistencia y viene un muchacho joven y me dice que la rueda tiene 1 kg. Me dan un coche de sustitucion y de malas ganas. ?Les costaba mucho a los responsables de la tarde del 22 cambiarme el coche? No! Solo que no tiene ganas de trabajar Ge perdido del alquiler una tarde y una manana por no darme una solucion desde primera hora y no me han devuelto nada porque supuestamente el tiempos de reparacion no se puede reclamar pero si esta gente incompetente me hubiesen cambiando el coche en el momento yo no habria tenido que volver a llamar el dia 23 y no hubiese perdido toda la manana. La verdad no vale la pena pagar menos. Yo confie en esta empresa y no vuelvo a contratar un coche aqui ni muerta. Cuento mi experiencia para que no vuelva a pasar. Aqui dejo unas fotos de la rueda y un video donde se pude ver el coche que nos dieron y como estaba...
2 helpful
★
December 2, 2023
Original
Good morning, the truth is that I am not one to give reviews, in fact this is the first time I do it, I give it a star because something has to be put, the service seems terrible to me and the treatment is terrible. I am going to explain my case. On the 24th, I went to the store. With my internet reservation made on the 18th to begin with, the employee was not at his workplace but on the sidewalk in front I dont remember his name but he was a tall man with little mustache and no hair, no offense intended, he arrives seriously and He asks me, I show him my reservation, he looks for me in the system and he tells me that it doesnt appear and I told him that if I skip the reservation without giving me any type of solution, I ask him what I can do since I am from the municipality and I rented the car for For reasons of breakdown, I needed it urgently, well the man tells me that there is a reservation that they had to look for at 9 and it was almost twelve and they had not shown up. If they didnt show up and they canceled the car, he would let us know, haha, terrible Well, then I tell him what to do, that I had my reservation that I need and he tells me that that is what it is and thats it. I had to tell him to take my number since the man, without any interest, tells me if its okay, what is your number? I give it to him the number and Im going to discuss the situation with my partner because I asked a question again and the man was sitting outside on one of the local motorcycles smoking a cigarette and after asking him politely that if something cant be done he tells me No, and he stands so wide at the door smoking, I honestly dont like to accuse anyone or make these types of comments because Im not looking for any type of problem, but go to the store and be treated like this without giving rise to any type of solution, It seems disastrous to me, I just hope that they can improve, especially the customer service, because and the issue of online reservations, thank you very much, of course, I will never book online again or stop by Martinezs car rental, and Im from here, its terrible. If it were people from outside, they would be in a worse situation since they cant even turn to anyone. I am grateful that my relatives came to look for me. I hope they can solve this type of problem since this way they are losing clients both from here and abroad.
Translation
Buenos dias, la verdad que no soy de poner resenas de hecho es la primera vez que lo hago le pongo una estrella porque se tiene que poner algo el servicio me parece pesimo y el trato fatal voy a explicar mi caso el dia 24 acudi al local con mi reserva de internet hecha el dia 18 para empezar el empleado no estaba en su puesto de trabajo si no en la acera de enfrente no recuerdo su nombre pero era un hombre alto con poco bigote y sin pelo sin animo de ofender llega con seriedad y me pregunta le enseno mi reserva me busca en el sistema y me dice que no le aparece y le dije que si me salto la reserva sin darme ningun tipo de solucion le pregunto que puedo hacer yo ya que yo soy del municipo y alquile el coche por motivos de averia me hacia falta urgente, bueno el senor me dice que hay una reserva que la tenian que buscar a la 9 y eran casi las doce y no habian aparecido que si en caso de no aparecer y cancelan el coche nos avisaba , jajaaj pesimo bueno seguidamente le digo que hacemos que tenia mi reserva que me hace falta y me dice que eso es lo que hay y punto le tuve que decir yo que cogiera mi numero ya que el senor sin ningun tipo de interes me dice si vale cual es tu numero se lo doy y me voy a comentarlo con mi pareja la situacion pues volvi a preguntar una duda y el senor estaba sentado fuera en una de las motos del local fumandose un cigarro y despues de preguntarle educadamente que si no se puede hacer algo me dice que no y se queda tan ancho en la puerta fumando sinceramente no me gusta acusar a nadie ni poner este tipo de comentarios porque no voy buscando ningun tipo de problema pero ir al local y que te traten asi sin dar lugar a ningun tipo de solucion, me parece nefasto solo espero que puedan mejorar sobre todo el trato al cliente porque y el tema de las reservas por internet muchas gracias por supuesto no volvere ni a reservar por internet ni a pasarme por el renta car de Martinez y eso que soy de aqui fatal si fuera una gente de fuera se veria en peor situacion ya que no siquiera pueden acudir a nadie yo doy gracias que mis familiares me fueron a buscar espero que puedan solucionar este tipo de problema ya que asi estan perdiendo clientes tanto de aqui como de fuera
2 helpful
★★★★★
Local Guide
December 2, 2023
Original
I recommend. The car is clean and efficient. No hidden costs!!!
Translation
Polecam. Auto czyste sprawne. Bez ukrytych kosztow !!!
★
December 2, 2023
Original
★
December 2, 2023
Original
★
December 2, 2023
Original
★
Local Guide
December 2, 2023
Original
★
December 2, 2023
Original
Terrible service. 1. We arrived at the southern airport and there was no one to find them, the boy only spoke to us in English, we told him that we didnt understand him and he continued speaking English. 2. On Sunday morning we punctured a tire, we tried to change it and by surprise it did not have all the tools, we called and they told us that they would send a mechanic, after 30 minutes he arrives with a company car (a rental car that They had free) try to fix the wheel and it cant be done, call and they say lets wait and they will send us another car. Two hours later the other car arrives and tells us that it is half full of gasoline (that they would reimburse us for the amount of the others leftover gasoline) and they deliver it to us with low oil level, low tire pressure and in reserve. They give us the previous car again with the response wheel instead of giving us from the beginning the car that the worker was driving, which was in perfect condition (this is what he himself said). 4. After two and a half hours of lost travel and half a tank of gasoline lost, we called to complain and the girl told us that it is Sunday that we claim on Monday but that they do not return gas money. Thanks to this company and their service we lost an entire morning of our trip to Tenerife...TERRIBLE, we will not repeat
Translation
Servicio pesimo. 1. Llegamos al aeropuerto del sur y no habia quien los encontrara, el chico solo nos hablaba en ingles, le deciamos que no lo entendiamos y el seguia hablando ingles. 2. El domingo por la manana pinchamos una rueda, intentamos cambiarla y por sorpresa no tiene todas las herramientas, llamamos y nos dicen que mandaran a un mecanico, despues de 30 minutos llega con un coche de la empresa (un coche que de alquiler que tenian libre) intenta arreglar la rueda y no se puede, llama y dicen que esperemos que nos mandan otro coche. Dos horas despues llega el otro coche el cual nos dice que viene a mediados de gasolina (que nos reembolsarian el importe de gasolina sobrante del otro) y nos lo entregan con bajo nivel de aceite, baja presion de neumaticos y en reserva. Nos vuelven a dar el coche anterior con la rueda de respuesta en vez de darnos desde el principio el coche que llevaba el trabajador que estaba en perfecto estado ( esto dicho por el mismo). 4. Despues de dos horas y medias de viaje perdidas y medio deposito de gasolina perdidos llamamos para reclamar y nos dice la chica que es domingo que las reclamaciones el lunes pero que ellos dinero de gasolina no devuelven. Gracias a esta compania y a su servicio perdimos toda una manana de nuestro viaje por Tenerife PESIMO, no repetiremos
2 helpful
★★★★★
Local Guide
December 2, 2023
Original
Very friendly service, new car, cheap
Translation
Sehr freundliche Bedienung, neues Auto, gunstig
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