Autos Bert Car in Puerto de la Cruz

4.6
★★★★★
(84 reviews)

Working Hours

Monday 9 AM-1 PM , 5-8 PM
Tuesday 9 AM-1 PM , 5-8 PM
Wednesday 9 AM-1 PM , 5-8 PM
Thursday 9 AM-1 PM , 5-8 PM
Friday 9 AM-1 PM , 5-8 PM
Saturday 9 AM-1 PM , 5-8 PM
Sunday 9 AM-12 PM

Location

Contact Information

+34 922 38 02 14 bertcar.com

Address

C. el Penon, 15

38400 Puerto de la Cruz

Plus Code: CC7X+W2 Puerto de la Cruz, Spain

Photo Gallery

Featured

Featured

By owner

By owner

Exterior

Exterior

Street View & 360deg

Street View & 360deg

4.6
★★★★★
84 reviews

Rating Distribution

5 stars
71 (84.5%)
4 stars
6 (7.1%)
3 stars
0 (0.0%)
2 stars
2 (2.4%)
1 star
5 (6.0%)

Most Mentioned

price 26 hotel 7 hyundai i20 4 gas 4 owner 4 management 3 air condition 3 park 3 all risk insurance 2 teide 2
Featured Review
★★★★★
August 17, 2024
Original

Excellent service. Booked on line with no deposit to pay, rang us the day before to confirm that we still wanted the vehicle. Excellent communication at all times during the hire period, friendly staff, handy tips on where to go. We would definitely recommend this company.

Featured Review
★★★★★
January 21, 2024
Original

We have been renting at Bert's car rental frequently the last years and always happy with the service, quality and flexibility. Can totally reccommend it. A great local car rental option with friendly owner and staff.

Featured Review
★★★★★
January 11, 2024
Original

Well, better is nearly impossible. Owner is friendly, rented the car (hyundai i20) for 40 euro's. No deposit required and full coverage. Car was clean, drove good and was well maintained. Owner speaks good english. If you are back before the shop is closed, he will park the car in his garage. If you are after opening hours, find a parking spot, leave the car keys at your hotel reception and he will pick it up later. Thanks for the hire!

Featured Review
★★★★★
January 1, 2024
Original

I recently had a fantastic experience with this car rental service. The service was top-notch, the car provided was in great condition, and the contract was clear and straightforward. The price was affordable, and the owner was incredibly friendly.

Featured Review
★★★★★
December 27, 2023
Original

Clean car good condition,maybe not newest but very economic, Also renting without hassle with no reservation car available same day . Verry polite owner speaks good English Offer even pick the car keys himself if we leave keys reception at hotel Everything perfect

Review photo
1 found this helpful
Featured Review
★★★★★
August 24, 2023
Original

We can highly recommend this company! We had rent Hyundai i20 for 2 days. We visited El Teide, Guimar and national park Anaga and the car handle it perfectly. The owner was very nice and helpful. We were really satisfied with price and it was possible to pay with credit card, debut card od cash.

Featured Review
★★★★★
August 10, 2023
Original

Great car rental with affordable prices. The owner was very friendly and helped us with all our questions. The car was reasonable new and very clean that ensured a pleasant trip around the island. Recommend to all!

Review photo
Review photo
Featured Review
★★★★★
December 19, 2022
Original

Very friendly staff! They were very pragmatic and straightforward about renting a car. When we said we wouldn't make it back before they close in the evening, they let us park the car in the street of our guest accommodation (a few blocks away) and collected it the next day. They gave us a good price when we then rented a car for a whole week :) The cars we had were not so new, but that didn't matter at all because they were sturdy and with strong engines, still in a very good condition. Perfect for driving around the mountains!

★★★★★
December 1, 2024
Original
We rented a Kia Rio for one day - contact with the owner was great, the formalities took literally a moment, and we drove the car all the way to Teide without any problems.
Translation
Wypo yczyli my Ki Rio na jeden dzie - kontakt z w a cicielem super, formalno ci trwa y dos ownie chwil , a samochodem zajechali my bez k opotow a pod Teide
★★★★★
November 11, 2024
Original
The first time I arrived in Tenerife I booked a Dacia Sandero from Mr. Roberto, I received a Hyundai i20 for 3 days, very kind sir, I concluded the contract in 5 minutes with comprehensive insurance 141 euros, without credit card and without deposit. , very transparent and kind gentleman, said to call at any time in case of help, it was not necessary. He recommended taking pictures of the car before driving it, for my peace of mind. I returned the car with less gas, I wanted to fill it with gas, he said thats fine. Thank you Mr. Roberto for your kindness and cooperation. We will surely visit you on the next vacation!
Translation
La primera vez que llegue a Tenerife reserve un Dacia Sandero del Sr. Roberto, recibi un Hyundai i20 por 3 dias, muy amable senor, conclui el contrato en 5 minutos con seguro a todo riesgo 141 euros, sin tarjeta de credito y sin deposito. , muy transparente y amable senor, dijo que llamara en cualquier momento en caso de ayuda, no era necesario. Me recomendo tomar fotografias del auto antes de conducirlo, para mi tranquilidad. Devolvi el auto con menos gasolina, queria llenarlo de gasolina, dijo que asi esta muy bien. Gracias Sr. Roberto por su amabilidad y cooperacion. !Seguro que te visitaremos en las proximas vacaciones!
★★★★★
November 4, 2024
Original
SUPER! The fleet of cars is simple, we took a Dacia that was great, VERY GOOD PRICE, fantastic service, they always answered the phone and WhatsApp, and the management was very easy, without much paperwork, no holds, and they also came to pick up the car to the hotel for pickup. Very happy! We recommend 100%
Translation
SUPER! La flota de coches es sencilla, nosotros cogimos un dacia que fue estupendamente, MUY BIEN DE PRECIO, la atencion fantastica, nos atendieron el telefono y WhatsApp siempre, y la gestion facilisima, sin mucho papeleo no retenciones, y ademas vinieron a buscar el coche al hotel para la recogida. Muy contentos! Recomendamos 100%
★★★★★
Local Guide November 2, 2024
Original
Good price, super friendly and uncomplicated!
★★★★★
Local Guide October 2, 2024
Original
Thank you for providing the car, everything is fine. The air conditioning could work better.
Translation
Dzi kujemy za udost pnienie samochodu wszystko ok. Klima by mog a lepiej dzia a .
★★★★★
Local Guide October 2, 2024
Original
Very simple rental, minimum formalities. The price was very good, the car was in good working order and worked well throughout the entire period of use.
Translation
Wynajem bardzo prosty, minimum formalno ci. Cena bardzo dobra, samochod sprawny, dzielnie dawa rad przez ca y okres u ytkowania.
★★★★★
October 2, 2024
Original
★★★★★
September 2, 2024
Original
Renting a car has never been so simple and hassle-free. The car is efficient and clean. When renting for more than 2 days, the price is probably the lowest in the area with full rental without hidden costs. You can hand over the keys at the hotel reception, so you dont have to rush back even on the last day. I recommend
Translation
Wypo yczenie auta jeszcze nigdy nie przebieg o tak prosto i bezproblemowo. Auto sprawne i czyste. Przy wypo yczeniu powy ej 2dni cena chyba najni sza w okolicy z pe nym wypo yczeniem bez ukrytych kosztow. Klucze odda mo na w recepcji hotelu przez co nawet w ostatni dzie nie trzeba si spieszy w drodze powrotne. Polecam
★★★★★
September 2, 2024
Original
Simple booking, clean car and a very good price with full insurance. I recommend
★★★★★
August 2, 2024
Original
I highly recommend it..nice service, efficient cars, everything without any problems.
Translation
Bardzo polecam ..mi a obs uga ,sprawne samochody wszystko bezproblemowo .
★★★★★
Local Guide July 2, 2024
Original
July 2, 2024
Original
DO NOT HIRE EXCURSIONS, ITS A FRAUD! I am leaving Tenerife with the worst feeling, what should have been a wonderful weekend ended up being a disaster that could have ended in tragedy. At the Magec Hotel where I was staying, they recommended Autos Bert Car to buy tickets and transfer to Siam Park, the service included tickets for 1 adult and 1 child ( 42 and 30), as well as a private hotel-park transfer (42 .50). The bus that picked us up at the hotel as soon as we started the tour to look for other users, due to a complete lack of organization with respect to the meeting point, left an excursion of 21 adults and children and another group from another nearby hotel, the The guide in charge did absolutely nothing to contact the people, he only limited himself to delaying the wait even knowing that there was a lack of coordination regarding the pick-up site; so we ended up leaving 1 hour later. When the complaints from those present began, the march began, after a journey and without any explanation the bus stopped on a straight line completely off the road, the guide and the driver did not inform us of anything and the people began to worry, it arrived another bus and they made us transfer from bus 318 to 440 because it was not worth it for them to take us on such a big bus for the less than 10 passengers that we had. Those who came in groups had to sit separately where they would find a seat. There was no shortage of complaints and above all the fear of being stuck in the middle of nowhere without an explanation. The guaranteed arrival time at Siam Park had to be before 10:00, we ended up arriving around 11:00. Lost time spent in the park for which Autos Bert Cars was not responsible. On the return, due to the change of bus, driver and guide, the list of bus 318 where we were originally, apparently was not taken into account, leaving several of us stranded. The agreed departure time was 5:30 p.m., according to information from a Siam Park employee (responsible for parking organization), the driver, upon checking his list that everyone was there, left minutes before. With which I would have verified only the list of the second bus, 440. As the bus comes from making the U-turn at the nearby roundabout, my daughter and I run towards the avenue to signal and shout for it to stop, The driver turned to see us, shrugged his shoulders and left us stranded. My little daughter and I found ourselves 100 kilometers away from our hotel, completely defenseless about return transportation possibilities, since a taxi was charging us a very high amount that it did not have available. With the help of the aforementioned park employee, we ended up hitchhiking to return; asking other private buses to take us to Puerto de la Cruz, finally after 1 hour and a half, an excursion agreed to take us on their bus. By dropping us off at a point in Puerto de la Cruz, using Google Maps we were able to walk to the hotel at night. The owner of Auto Bert Cars, knowing from minute 1 everything that happened to us once the bus passed by us, leaving us stranded, never did anything about it by contacting the bus driver to pick us up, nor in the following days to assume responsibilities and return our money. Under the recommendation of the Local Police, I will file a formal complaint with the OMIC of Puerto de la Cruz through an electronic certificate, since not only was the actual enjoyment time in Siam Park not met by arriving late, but the dangerous situation that stopping represented was added. off the road, making transfers without prior notice, but above all the helplessness of my youngest daughter and I to return to the hotel by hitchhiking, when it was assumed that they had paid a high amount to ensure our hotel-park transfer and vice versa.
Translation
NO CONTRATEIS EXCURSIONES, ES UN FRAUDE! Estoy saliendo de Tenerife con la peor de las sensaciones, lo que tuvo que haber sido un fin de semana maravilloso acabo siendo un desastre que pudo haber terminado en tragedia. En el Hotel Magec donde me hospedaba, me recomendaron Autos Bert Car para comprar las entradas y traslado a Siam Park, el servicio incluia entradas de 1 adulto y 1 nino (42 y 30 ), asi como traslado privado hotel-parque(42,50 ). El autobus que nos recogio en el hotel nada mas iniciar el recorrido para buscar a otros usuarios, por falta absoluta de organizacion con respecto al punto de encuentro, dejo tirados a una excursion de 21 adultos y ninos y otro grupo de otro hotel aledano, la guia encargada no hizo absolutamente nada por contactar con las personas, solo se limitaba a retrasar la espera aun sabiendo que habia descoordinacion con respecto al sitio de recogida; con lo cual acabamos saliendo 1 hora mas tarde. Al empezar las quejas de los presentes se inicio la marcha, avanzado un trayecto y sin explicacion alguna el autobus se detuvo en una recta completamente fuera de la via, la guia y el chofer no nos informaban de nada y la gente empezo a preocuparse, llego otro autobus y nos hicieron hacer trasbordo del bus 318 al 440 porque no les compensaba llevarnos en un autobus tan grande a los menos de 10 pasajeros que habiamos. Los que venian en grupo tuvieron que sentarse separados donde pillaran asiento. Las quejas no faltaron y sobre todo el miedo de estar parados en medio de la nada sin explicacion. La hora de llegada asegurada a Siam Park debia ser antes de las 10:00, acabamos llegando sobre las 11:00. Tiempo perdido de estar en el parque del que Autos Bert Cars no se hizo responsable. Al regreso, debido al cambio de autobus, chofer y guia, la lista del bus 318 donde originalmente estabamos, por lo visto no fue tomada en cuenta dejandonos tirados a varios. La hora acordada de salida era a las 17:30, segun informacion de un empleado de Siam Park (Responsable de la organizacion del estacionamiento), el chofer al comprobar en su lista que estaban todos, marcho minutos antes. Con lo cual habria verificado solo la lista del segundo autobus el 440. En eso que el autobus viene de hacer el trayecto de cambio de sentido en la rotonda cercana, corremos mi hija y yo hacia la avenida para hacerle senas y gritar para que parase, el chofer giro para vernos, encoger los hombros y dejarnos tiradas. Mi hija pequena y yo nos vimos a 100 kilometros de distancia de nuestro hotel, en completa indefension de posibilidades de transporte de retorno, pues un taxi nos cobraba una altisima cantidad de la que no disponia. Con la ayuda del mencionado empleado del parque, acabamos haciendo auto stop para regresar; pidiendo el favor a otros autobuses privados para que nos llevasen hacia Puerto de la Cruz, finalmente despues de 1 hora y media, una excursion accedio a llevarnos en su autobus. Al dejarnos en un punto de Puerto de la Cruz, mediante Google Maps pudimos llegar andando hasta el hotel siendo ya de noche. El propietario de Auto Bert Cars sabiendo desde el minuto 1 todo lo que nos ocurrio una vez el autobus paso a nuestro lado dejandonos tiradas, nunca hizo nada al respecto por contactar con el chofer del autobus para que nos recogiera, ni los dias posteriores para asumir responsabilidades y devolvernos el dinero. Bajo recomendacion de la Policia Local, gestionare queja formal ante la OMIC de Puerto de la Cruz mediante certificado electronico, ya que no solo se incumplio con el tiempo real de disfrute en Siam Park al llegar tarde, se suma la situacion de peligro que represento detenerse fuera de la via, hacer trasbordo sin previo aviso, pero sobre todo la indefension de mi hija menor y yo de regresar al hotel haciendo auto stop, cuando se supone que habia pagado una cantidad elevada por asegurar nuestro traslado hotel-parque y viceversa.
1 helpful
★★★★★
July 2, 2024
Original
★★★★★
Local Guide June 2, 2024
Original
I had a Seat Ibiza rental car for 5 days. The cost of renting a car is EUR 30 per day with full insurance, without any other extras such as a deposit or deposit. The owner was very nice and helpful, he advised many things. The rental and return of the car went very smoothly, so I sincerely recommend this rental company.
Translation
Mia em wynaj ty samochod Seat Ibiza na 5 dni. Koszt wynaj cia autka to 30 euro za dzie z pe nym ubezpieczeniem, bez adnych innych udziwnie typu kaucja, lub depozyt. W a ciciel bardzo mi y i pomocny, wiele rzeczy doradzi . Wynaj cie jak i zdanie samochodu przebieg o bardzo sprawnie, tak wi c szczerze polecam t wypo yczalni .
★★★★★
May 2, 2024
Original
The best in the town! Greetings from Italy
★★★★★
Local Guide April 2, 2024
Original
★★★★★
April 2, 2024
Original
I highly recommend it! Extremely nice service. The Seat Ibiza handled perfectly on the way to the volcano and Masca. The car is clean, well-kept, full AC.
Translation
Bardzo polecam! Niezwykle mi a obs uga. Seat Ibiza doskonale radzi sobie w drodze na wulkan i do Masci. Auto czyste, zadbane, pe ne AC.
1 helpful
★★★★★
Local Guide April 2, 2024
Original
Very friendly and has fair prices.
Translation
Sehr freundlich und hat faire Preise.
★★★★★
Local Guide March 2, 2024
Original
A professional
Translation
Ein Profi
★★★★★
March 2, 2024
Original
Amazing service and friendly staff. Recommended
★★★★★
February 2, 2024
Original
I highly recommend it! :) Everything hassle-free and, above all, at a normal price. Nice service and car in very good condition. If I were to come back to Tenerife and need a car, I would definitely choose this place again!
Translation
Bardzo polecam! :) Wszystko bezproblemowo i przede wszystkim po normalnej cenie. Mi a obs uga i samochod w bardzo dobrym stanie. Napewno je eli mia abym wroci na Teneryf i potrzebowa abym auta to zdecydowanie wybra abym to miejsce ponownie!
★★★★★
Local Guide January 2, 2024
Original
We were not able to rent an auto transmission vehicle, however the owner was very helpful to make a few phone calls and arrange a visit in a different car rental that had one.
★★★★★
Local Guide January 2, 2024
Original
Rented first day of holiday, 1 day hire to fetch phone charger, water, and food. Excellent service, drop off, and collect from local Hotel.
★★★★★
Local Guide December 2, 2023
Original
Pick-up at the hotel, no deposit, 35 per day, safe, clean and unused car, and strong enough for the surrounding mountains (Seat Ibiza). I am very satisfied with what I received last week in Italy.
Translation
Odbior pod hotelem, bez depozytu, 35 doba, samochod bezpieczny, czysty i niezu yty, a do tego mocny na okoliczne gory (Seat Ibiza). Jestem bardzo zadowolony w stosunku do tego co otrzyma em tydzie temu we W oszech.
★★★★★
December 2, 2023
Original
Autos Bert is a very fair and correct car rental company with relatively affordable prices and always friendly service. We have rented cars there a few times and have always been satisfied.
Translation
Autos Bert ist eine sehr faire und korrekte Autovermietung mit relativ gunstigen Preisen und stets freundlichen Service. Wir haben uns dort einige Male Autos gemietet und waren immer zufrieden.
★★★★
December 2, 2023
Original
I reserved a car online via the website and received a confirmation by email. Unfortunately, when I picked it up, I was informed that there was no car available anymore. Attention: In addition to the online reservation, further telephone confirmation is necessary. Unfortunately, the notice is all over the place in the email and is therefore easy to miss. The office staff was very friendly and engaging when we changed the booking to the next day. The car makes a reasonable impression.
Translation
Ich habe online uber die Website ein Auto reserviert und eine Bestatigung per Mail erhalten. Bei der Abholung wurde mir leider mitgeteilt, dass kein Auto mehr verfugbar ist. Achtung: Es ist zusatzlich zur Online Reservierung eine weitere telefonische Bestatigung notwendig. Der Hinweis steht leider ganzen guten in der Mail und ist deshalb leicht zu ubersehen. Der Mitarbeiter im Buro war sehr freundlich und engagiert, als wir die Buchung auf den nachsten Tag geandert haben. Das Auto macht einen vernunftigen Eindruck.

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