Sixt Rent a Car in Porto

They will push you heavily for more coverage threatening you that for any damages you will owe 22,000 euros. They also push you for gas purchase and lies to me about how much I'd use from a trip from Porto to Lisbon. Hidden charges came out to being 125 euros more expensive. This place is just scummy

Avoid this company. The manipulation and deceit to pressure us into buying their overpriced insurance was shameful. The salesperson outright lied to us about the insurance we had. A$1000 deposit to cover tolls and ? is ridiculous. Go elsewhere.

This was the worst car rental experience I've had in all of Europe. Most of the negative reviews are justified, but I thought it couldn't happen to me. I rented a Dacia Sandero (AV-33-QE) in Lisbon, with drop-off in Porto. At pick-up, the Sixt agent told me I needed to pay a EUR1,500 deposit instead of the EUR300 stated in the confirmation email and on their website (for a basic fare). This is nothing but a lie; EUR1,500 is actually the amount for damages not covered by their basic insurance. Customer service confirmed the next day that the deposit should indeed have been EUR300. Given the lies and the shady nature of the agency, I decided at the last minute to pay double and add full insurance. The car was handed over with existing damage, but none of it was mentioned in the report provided by Sixt at pick-up. Since I was in a hurry and there was a long queue of waiting customers, I didn't address the missing damage report on the spot but instead documented all damages with photos and videos. At drop-off in Porto, I was unpleasantly surprised to find all the damages on the car attributed to me, despite showing the agent photos taken right outside the Sixt Lisbon office. The insurance likely saved me from an additional charge. In short, this agency is to be avoided. They are not trustworthy, operate as a Sixt franchise, and the experience is even worse than with Sixt Italy (also a franchise) and far below the standard of Sixt Spain or Germany (where you rent directly from Sixt). - they lie about the deposit. - they charge customers for damages they did not cause. PS: No AI-generated reply is needed for this review, Sixt.

Let me start by highlighting that I make a point of not writing bad reviews. Check my profile, all either positive or raving. I have always felt sure the best thing to do with a complaint is take it direct and give chances to rectify. I used this sixt office for three years, I don't own a car -- it doesn't make sense in Porto -- so you can imagine many rentals and much money has been spent. Mostly it's been good, if at the higher end of the market, which I've been willing to pay for reliability. I've in fact left a bunch of their office agents positive reviews on Google at their request because I guess they have incentives on this stuff. Yesterday my partner rented a car with a newborn baby car seat to bring our newborn from the hospital and triple checked at the office it was the correct one. The car rental is literally just for this purpose. After 5 days in hospital, Lo and behold, we cannot leave. When we removed the car seat from the packaging they provide it in, it was missing a piece to bolster for new borns. I tried to contact them and was held at a central office with no hope of speaking to the Porto city centre office agents. The central res office said essentially it was not their problem because sixt uses a third party agency for the car seats they provide. When I highlighted we had a contract with sixt and they had a contract with the third party and thus this was indeed their problem to rectify, the agent simply insisted I had to go through the email complaint procedure to contact the relevant office (for a car rental due to return tomorrow) and then hung up on me. Had a reservation booked with them over Christmas which I'll be cancelling and would say that the sheer level of 'zero Fs given' in this situation when I've treated their team with so much respect and loyalty in the past is pretty immoral.

Great Service Tiago,Mario from Porto amazing staff and Ricardo Vicente very quick, easy and helpful. Great Car too, we rent a Ford Hybrid it was awesome and economical.

Unbelievable, I read the reviews of them faking damage to make money when you return a car here but didn't believe it. Turns out it's true. I returned my car two days ago and it had NO NEW DAMAGE, the guy looked at the car and told me all was good. My original car rental amount was charged. Now, two days later, I received an email that new damage was reported to the car I rented. It's a complete scam and I have pictures and will fully fight them with my credit card and in court if I have to! STAY AWAY!

I recently rented a car through Sixt, and the pick-up process was seamless. The staff made everything so easy, from guiding me through the paperwork to clearly explaining the key features of the vehicle. Even though it was a standard vehicle, they ensured I was comfortable with all the controls before I drove off.

Very bad rental experience. The car itself was great but the service was not. I rented a car in Lisbon, returned in Porto. Upon car return I was informed that one of the damages I have inspected with a Sixt employee upon pickup (the biggest) was not registered in the system. After two months of complaints and waiting for the decision from the car damage department I was informed again that I am to be charged for the damage, which I saw upon pickup. Lose of money and nerves. The car damage department did nothing to try to establish the source of the damage and have not tried to go the documents itself. The staff at Porto was quite professional, but in a way to calm you down on the spot - not to try to resolve anything. They said they cannot call Sixt Lisbon, they cannot show me which damages are in the system cause "it is internal information". Looks like it's a bunch of separate local agents not a serious company that wants to care for their clients. It was my second time using Sixt and my last one. And a very expensive lesson learned.