Ok Mobility - Boavista (Porto) in Porto
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- LGBTQ+ friendly
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21 555 1037 okmobility.comAddress
Av. da Boavista 665
4100-127 Porto
Plus Code: 5959+78 Porto
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J'ai du paye 270 euros de supplement car je n'avais pas de carte de credit, ce qui a presque double le montant de la location. Pas possible d'utiliser non plus la carte de ma femme car il fallait la designer conductrice principale et elle n'avait pas son permis. Une belle anarque
I had to pay 270 euros extra because I didn't have a credit card, which almost doubled the rental amount. It was also not possible to use my wife's card because the main driver was required and she did not have her license. A beautiful anarch
Beware, I brought back my car during business hours but the clerk checked it out after hours and now charged me EUR40 for after hour return. There is no email to write and complain. Worst car rental I have ever dealt with
Worst car rental experience of my life ! Staff are just robots who tap away on their computers and seem unable to do anything else. Was charged for a full tank of fuel even though car was returned full. When this was brought to their attention, I was asked to prove I returned it full. Luckily, I had a gas station receipt. Staff were in no way sympathetic or apologetic. To compound the embarrassment, the staff member initially entered the incorrect invoice number into the computer, where I was told I hadn't rented the car from them. You can imagine how that felt, especially since I had spent 30mins signing forms in the exact same spot with the same rep a few days previous. Pick-up and drop-off was a joke as they don't have a dedicated yard. Had to drive around the block 3 times to find a space to park. Not okmobility ! Staff need to learn some manners
Only accepting Debit Cards with a 100EUR "insurance fee"
Car was great But the best part was staff Joanna whom very pleasant and didnt push for any insurance Wish to have more Joanna in other car rentals! Highly recommended!
No dia 27 de Maio 2024 as 18:00 levantei o carro na Okmobility Boavista onde ja aparecia um erro no carro( por favor verifique os dados para o servico do oleo e revisao no ecra de servico). O carro foi entregue pela equipa da OKmobility e nesse momento questionei ao Sr. que havia im erro no sistema. A resposta e que estava tudo bem e nao me tinha que preocupar. De seguida levei o carro para Serzedo VNG(30min de distancia) onde o deposito ja esta estava cheio e estacionei o carro em casa. No dia 28 de Maio 2024 saimos de Serzedo as 8:00 e as 12:00 o carro avariou em R. Elias Garcia 59, 2710-703 Sintra, Portugal. A OK mobility foi contactada, e depois de uma espera de 4H e varios intentos para saber a localizacao da grua e taxi finalmente so a grua e que chegou. Falha no start-stop, o motor fica aos solucos e depois de 2,000-2,500 revolucoes o motor desliga. Aparece o sinal de erro do motor e EPC. Ao chegar a loja da okmobility nos restauradores por volta das 16:15, com todas as malas e os meninos de 1 ano e 4 anos cansados e sem comer. Nao tiveram nenhuma empatia, e nenhum pedido de desculpas. A primeira observacao que fizeram foi( voces fizeram o seguro com a companhia na internet entao vao ter que se desenrascar com eles para fazer o pagamento do reboque e mudanca de carro). Obviamente o carro deles avariou e nao tem qualquer tipo de responsabilidade ou empatia. Nunca enviaram o taxi que era responsabilidade deles e tive que pedir um uber que chegou em 5minutos depois de pedir. Comecamos a viagem as 8:00 desde o Porto com o objetivo de aproveitar o dia em Sintra e Lisboa. Tinhamos entradas no valor de 40EUR para o palacio da pena, que nao visitamos, basicamente perdemos todo o dia por culpa da Okmobility No dia 31 de Maio, voltaram-me a contactar me acusando que tinha metido gasoleo em vez de gasolina e que por entanto teria que pagar todo os cargos. Isto e totalmente errado uma vez que desde que levantei o carro com deposito cheio no Porto no dia 27 as 18:00 o carro avariou no dia 28 as 12:00. Nao faz nenhum sentido parar no abastecimento para meter gasolina, uma vez que a distancia e so de 300km. Com esta companhia desde que recebi o carro, ja aparecia uma notificacao de alerta para revisar a manutencao e a temperatura do oleo. Perante confirmacao fui assegurado que o carro esta em perfeitas condicoes. Obviamente foi um erro da companhia e devia ter pedido outro carro no levantamento. Esta empresa recusa se a apresentar os detalhes da inspecao com o motivo da avaria e a data de quando o primeiro erro de falta manutencao apareceu no sistema
On the 27th of May 2024 at 18:00 I picked up the car at Okmobility Boavista where an error already appeared in the car (please check the data for the oil service and inspection on the service screen). The car was delivered by the OKmobility team and at that moment I asked Mr. that there was an error in the system. The answer is that everything was fine and I didn't have to worry. Then I took the car to Serzedo VNG (30min away) where the tank was already full and parked the car at home. On May 28, 2024 we left Serzedo at 8:00 and at 12:00 the car broke down in R. Elias Garcia 59, 2710-703 Sintra, Portugal. OK mobility was contacted, and after waiting for 4 hours and several attempts to find out the location of the crane and taxi, finally only the crane arrived. Start-stop failure, the engine stops and after 2,000-2,500 revolutions the engine stops. The engine and EPC error signal appears. Arriving at the okmobility store at restoras around 4:15 pm, with all the suitcases and the 1-year-old and 4-year-old boys tired and without eating. They had no empathy, and no apologies. The first observation they made was (you took out the insurance with the company on the internet so you will have to deal with them to pay for the tow and change of car). Obviously their car broke down and they have no responsibility or empathy whatsoever. They never sent the taxi which was their responsibility and I had to ask for an Uber which arrived within 5 minutes of asking. We started the trip at 8:00 from Porto with the aim of enjoying the day in Sintra and Lisbon. We had tickets worth EUR40 for the Pena Palace, which we didn't visit, we basically lost the whole day because of Okmobility On May 31st, they contacted me again, accusing me that I had added diesel instead of gasoline and that I would still have to pay the entire charge. This is totally wrong since since I picked up the car with a full tank in Porto on the 27th at 6:00 pm, the car broke down on the 28th at 12:00 pm. It doesn't make any sense to stop at the gas station to fill up with gas, since the distance is only 300km. With this company, since I received the car, an alert notification appeared to check maintenance and oil temperature. Upon confirmation, I was assured that the car is in perfect condition. Obviously it was a mistake on the part of the company and they should have asked for another car when picking up. This company refuses to provide inspection details with the reason for the failure and the date when the first lack of maintenance error appeared in the system
Awful! On 2 May 2024 at 14 o'clock: The front desk lady was very rude and unfriendly. She didn't look us in the eyes, asked documents with only one word: passport, driving license, credit card. Was frowning and sighing the whole time. Fortunately the guy was fortunately friendly to compensate for her. Never again.
No refound whereas i couldn't take the car
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