Madlobos Rent a Car - Porto in Porto

I searched for a rent car, filled out some informations needed. They send me an email, so I thought that was already the confirmation. I was complacent about the booking, when my girlfriend and I went there, to pick up the unit we thought we "are about to rent" the staff said, there is no car available today. So, she called someone and asked if there will be available unit next day and they said to us that they would have one. Then, she asked my mobile number and promised to send me a message within that day. Unfortunately, the day have passed without any single word from them. We had a bad experience with this company, the staff wasn't accommodating, not pleasant with their customers, looks rude and no greetings at all (frowny face). Never again with this rent a car company ever again. Customer service is really bad. They're not good in attaining what their customer needs.

Me and my friend tried to rent a car for two days with week ahead of time but then because of weather problems we rescheduled it via phone call with a worker from Monday to Friday and he said it is fine(!). Then on Friday, we wanted to get keys to a car from the office, they said that the reservation is visible but not in system and no car is available... After some talking they got us an Uber to a different rental firm (IberoCar) that they cooperate with. After we arrived with Uber and went into an IberoCar's office, the boss didn't know anything about our situation so we got into a weird situation and we had to explain to him everything.... - we wasted 1.5 hours to get a car that we had a reservation for.. In addition to that! Madlobos said that we will pay in IberoCar the same price with ESN card discount but no, the boss of IberoCar also didn't know about it so we payed different price. I don't recommend this company whatsoever. Poor case resolving

Very friendly staff! We rented two cars for one day, so it was perfect! Always responding, no lies. We saw a few minuses, but we aren't picky, so they didn't bother us, but I will share them just in case people get too salty. - change of location. Wanted the car at the airport but received it in the city centre. - dirty on the inside. - no liquid for the windows ( washing ) Also the cars didn't have radios which was a bit weird. Anyway, we got the Fiat Panda and it was great! I recommend this place and will be back for sure :)

Amazing service and communication. Rented an Automatic Car and when I inquired if I could get the car earlier they went out of their way to source a car from a neighbouring rental agency at the same cost. Provided pick up and drop of service which was an added bonus when travelling with my family of 4. Great communication, having the toll booth transponder is a must if venturing outside the city, and their one price all inclusive with insurance is hard to beat. Highly recommend to anyone.

Excellent services and Very professional team. Easy to coordinate via WhatApp and always available to take the calls. We received automatic transmission car on booking 24hours prior and received car at hotel door steps in the centro of Porto close to their main office in Porto. Car was in excellent condition and only 3K drive (almost brand new). We paid car hire fees during the receiving of car and the company arranged drop off services from the assigned location to our hotel at their expenses . I highly recommend to use their services when in Porto! Deserve 5*

Reliable and direct - we rented a car for a day. No hidden fees and no deposits - we paid the same price as shown on the website. The staff was nice and helpful, explained everything. The car did have some cosmetic damage, but everything was shown to us before the pick up. The pick up only took 15 minutes and drop off only took 1 minute. The cars have the Via Verde transponder inside too. Would definitely recommend.

I booked the car directly in their shop (rua Santa Catarina), the team was helpful, deal in line with selling arguments, easy process and the car was ready for the day after. I was a bit scared as I did not know what to expect for the price but the car was top (recent Seat Ibiza). The car as clean and we have been able to give it back very late (23h). I recommend. (I rented end of October 2022).

The customer experience was good. The staff was really nice and the process was smooth, not fast but ok. The proposition (no deposit, only one payment to make, no extras...) is respected and it is great. But our main problem was the car and obviously when you rent a car it is the main thing! We were given a car which obviously had been in some kind of accident. So we assumed it was ok and purely an aesthetic problem but once on the road we realised it was more than that. Luckily we mostly stayed on the highway. But the few times we were in town the car made a horrible metallic noise on the cobbled streets and even worse every time we had to maneuver to park. We didn't really feel at ease with this car. It's a shame because we loved the proposal and the reception but after that, we will not recommend this agency to our friends.