Hertz, Aluguer de Viaturas, Porto in Porto

Charged for a full tank of gas because there is no gas station nearby and no matter how much gas is in the tank. The entrance is so narrow that you could not drive in/out without assistance. The attendant is nice.

no customer support. called more then 8 times to fix a problem - the only 2 times someone picked up they eventually hung up and my problem was not solved

ABSOLUTE GARBAGE Flew from Canada with a reservation for a motorcycle with the intention to spend around 15 days on the road. As we first walked into the office, we were given the motorcycle I rented but completely dirty, with a dry and loose chain with all the rings stuck. It is like the bike was dropped off the day before and given to me right after without any inspection. Funny enough all the 100EUR + BMW GS were spotless ... I wonder why. After about 300km the chain was making a really loud noise, engine light came on and service light too. As expected, the motorcycle chain came off and locked the rear wheel, luckily I wasn't on the highway anymore because otherwise, if the wheel got stuck at 130kph, I would have creased and not be here to tell the story. Hertz, a global company gave a dangerous experience, putting my life at risk with their bad vehicles. Later on my bike was towed, before the rental days were over. It's now been two weeks, I have heard nothing from hertz, went to their office in Porto and the same people who gave me the motorcycle, refused to even try to help me. Their advice was to call customer service which they never pick up. I request my money back and a response from hertz regarding the next steps. I don't reside in Portugal and want to sort it out before I leave but that I already told the people in the office in Porto. Awful customer service from hertz! Really quick and easy to sell the bike but when customers need help they disappear. That's Portuguese culture... everything here they say " e para a semana" which means will sort it next week or the week after, maybe next month. I've sent two emails which they told me the day I went to the store they read it, lost track of how many times I tried to call them but I get placed on hold and then the call ends... Next steps will a complain on their "livro de reclamacao" and a police report with the stores manager name on it (Tiago Carvalho) as he is the one responsible for giving me an unsafe vehicle.

If you want to stand in line for a car for hours come here... would not recommend. Got to the airport and don't make our mistake.

Awesome service. It was busy when I picked up and dropped off. Staff were all courteous and willing to help. Would not hesitate the rent from this Hertz again.

Best service ever. Bernard is a living example how client service should be done - friendly, precise and quick. He really desreves 100% raise from company managers! Hey, managers, did you hear that? Car was in perfect condition, clean and comfortable. Everything just worked. Price was...uh...high season:) But the super helpful service from Bernard made it worth every penny. If want to experience top notch service, try Bernard@Hertz!

Rented a car with this agency for my vacation in Portugal and I regretted nothing. The representative who helped us, Jose, was welcoming and kind. He walked us through the entire process, showed up multiple cars, and helped us get the best price and quality. The cars were new, clean, and of amazing quality. We used our rental to drive throughout the entirety of the country, and Spain too, and felt safe knowing we booked with an agency that gave us 24/7 support if needed. Recommend this agency fully and also advise getting full coverage protection.

Lines and lines of people. This could be easily solved if they have a reservation system, or a person in charge of this. It is incredible that in year 2023, you have to suffer this kind of service. Most frustrating part is many people after an hour and a half of wait, car is not there for them, or if it is, car is dirty with other peoples food. Hertz destroys its reputation for having this franchisee approved. They need to take action inmediately.