Guerin Rental Car in Porto

DO NOT USE! Terrible experience with Guerin Porto. Received a charge of EUR200 after the rental because I removed the cap on the door handle to open the car manually with the key. I left the cap inside the car. They charged me EUR200 to put it back on. Rude customer service, no response to emails, had to call up many times and I was told there was nothing I could do and was called a liar. Beware of this company.

I rented a car for the first time at Guerin near Porto airport. It was fast and easy, customer service was great they assisted me with entering my information in the kiosk. There were no hidden fees, they didn't pressure me to pay for their insurance knowing that my credit card had coverage. It was fast and easy picking up the car and dropping it off. There was a shuttle bus that came often to transport you to and from the airport with your luggage's. I would rent a car from them again. My experience was positive.

Awful company and awful customer relations. I had a minor accident hitting a wall in an underground car park. I was charged over 1300 euros for the damage (see attached photo) and was told that parts and labour were expensive, even though it's obvious it would cost a third of that to fix. My insurance company say they have broken the rental agreement and should not have charged over the agreed deposit/excess amount. Have been trying to get a response from Guerin customer relations by phone and email for over 3 weeks now with no luck. I feel utterly conned by this company.

I had a very good service from Guerin when we booked through Enterprise UK. The arrival and collection process is the best I have ever experienced with fast auto check in. The car was great. The after sales customer service was brilliant too as they email you after collection with a personal assistant there to answer any queries. We had to drop off our car out of hours at Lisbon airport and the process was fine. We did not have any suggestion that we had damaged the car as we had not damaged it and the staff at Guerin were honest with us. I recommend Guerin in Portugal and will use again

Our experience with Guerin was exceptional--one of the smoothest car rentals we've had, and we rent frequently. The checkout process was seamless, completed at a terminal, and we were pleasantly surprised to receive a hybrid automatic vehicle that exceeded our expectations. Based on other reviews, we took extensive photos and videos, even under the car, but this turned out to be unnecessary in our case. The return process was simple, fast, and pleasant, with a full refund minus highway costs processed very quickly. Overall, this was one of the best car rental experiences we've had, and I regret being so stressed initially due to some negative comments I had read. Highly recommend!

There don't exist any other companies in the car rental business like this completely transparency, hassle-free, no hidden markups, all upfront pricing, and for the price value what I got was an absolute deal. Employees Great and friendly for explaining even the small details. First time with Guerin But quite impressed if they have any loyalty cards or memberships for extra discounts than I think I should get one. Ref:5758851

Everything went smoothly. Staffs were friendly and there is shuttle between the office and airport. Always take photo and video before hand so avoid issues.

I wanted to be sure to post a review after our rental as I was extremely nervous going into this based on the other reviews I had read. We had a FANTASTIC experience from start to finish. Very easy to find the shuttle to take you to the rental place. We pre-checked in online via an email that was sent, but upon arrival you check out your vehicle from a kiosk so it was super quick, no haggling or getting upsold by a rude worker (like we've experienced here in the states). There were also 3 workers there to help with the process if needed. A worker brought around the car very quickly. I took photos of the vehicle alongside him since a lot of the reviews talked about getting charged for the smallest of scratches. Brought it back and someone was right there to check it in - had no issues or hidden charges. Everything was as described/agreed up. Would HIGHLY recommend Guerin Porto Airport!