Guerin Porto Centro in Porto

Nice, quick service. I rented vehicle for a 24 h period of time. Staff was extremely friendly and professional, they been helpful with picking up most appropriate car for my family. All took 10-15 min and I had brand new vehicle, renting with them been really good choice. Thank you.

After the initial misunderstanding, we somehow managed to get a car we wanted. The employee first told us that our deposit of 350 euros (300 for the car and 50 for the electronic toll device) will be refunded in maximum 2 hours after we return the car. However, 48 hours afterwards, the 300 euros for the car are still not on my bank account and we were told it's going to take them a week (!!!) to give us back the 50 euro deposit for the electronic toll device.

The staff is friendly, but due to their incompetence and misinformation, my husband was charged for two rentals that I am now having to dispute with my bank account. The short of it: we reserved (and paid for) a rental online, presented the confirmation email to the representative, and were then told that he couldn't locate the reservation. Instead of contacting the online services, the representative charged us for another rental and provided my husband with number to call to get the original charge refunded. When we later called, we were told that this is something that should be handled by a representative at the physical location. The run-around resulted in lies on both sides and we didn't have time to clear this up before our flight so now I'm having my bank fight these charges. We shall not be using their services again when we vacation in Portugal.

"Pay EUR10,000 euros if the car is stolen, if you have your hand cut off and they take the keys then we won't charge you." the lovely words of the staff of Guerin. Basically you get what you pay for. Terrible service takes over an hour to queue for the car, and there were four people 'working' in the office but only 1 serving customers... However my rental for 4 days was EUR50 which was dirt cheap even for a rubbish Toyota. They try and sell you loads of insurance ect and hold EUR1300 for a deposit... Not a nice company to deal with but cheap.

The best car rental service ever! I failed to book online, and when I came over to Guerin the line was super long. Unfortunately, when it was my turn, there were no cars available. The guys at Guerin decided to help me find the car that I wanted at the best possible price. They arranged for a quick delivery of the vehicle from another location and two hours later I drove off in a nice Renault Espace. They completely beat the prices I saw online, and what my hotel quoted me, they even added my wife as a second driver for free. Also the deposit they took was only a fraction of what other places asked. I strongly recommend this place and I'm definitely coming back!

Had excellent service there. Car selection was good. Price was great, no surprises. We rented a Skoda Fabia for one week, and it cost is a little over 300 euros. We did go there to rent for the next day, so we weren't in a hurry, maybe that helped us make sure everything was as we wanted. We picked up here and dropped off at the airport, without any issues. Also can't remember if it cost any more, but it wasn't much if there was a cost. We did use the toll booth electronic thingy as well, and it worked like a charm. We were charged the tolls a few days after our drop off, which again, was as we were told. Overall, it was a great experience. One note, if you have a phone with google, and use offline areas, consider skipping the GPS rental. We dis get the GPS, but because using google maps is so much easier, we ended up not using the GPS at all. No big deal, it was like 10 euros I think, but still, just a thought. :)

I rented a car in Porto city center ten days ago. I had to wait for about one hour even if I already reserved and paid the car, but I guess it was a crowded day. Then I was suggested to subscribe a 150 euros TOTAL COVER insurance in order to avoid any problem. I did it. Today I gave back the car, without a scar. The guys at the check out protested because the car was dirty (a bit of dust and sand: we've been to the seaside) and because there was a little dark stain on the backseat (it was already there when the rental started, but the person who checked the car 10 days ago apparently didn't write about it). So I've been charged with additional 35 euros for some dust and a "damage" that I didn't make. The woman at the reception - the same who ten days ago invited to subscribe the TOTAL COVER - explained that the TOTAL COVER didn't cover the DAMAGE inside the car. This is ridiculous. It isn't about the money, it's about respect. No one likes to be treated like an idiot. I suggest anyone who reads not to trust this company.

The staff are very friendly, however I had to wait over two hours to hire the car that I had pre-booked and had people waiting for me in Lisbon. Staff told me that they were regularly this busy so why can the company not refine the process and the speed at which they deal with customers. A lot of information asked for at the counter could have been done online beforehand and some had been such as email address and telephone number.