Enterprise Rent-A-Car in Porto

We were tempted by the low rates online, but beware!!! At pick-up, we were presented with many additional options (gold package + 30EUR, GPS + 10EUR, etc) and a QR code listing the damages on the car, but no one came to check the car with us. It was raining and the car was wet, so we quickly scanned for damages and drove off. At drop-off, we were made to wait 45 minutes because of apparent damage (!?). Then we were told to pay for "damages" because of a scratch on the plastic hubcap (even though we didn't touch anything and couldn't have scratched it anywhere). In any case, the scratched hubcap has to be replaced of course + damage fee + VAT = another 100 Euro!!! I guess that's another scam as is probably customary in Portugal. I'll know better and next time will rent from a reputable company.

A very borderline 2 stars but award 3 because whilst I experienced some customer service issues I didn't have as much of the issues as others describe. Service is via a shuttle bus/van to and from the airport which is very convenient. Arriving at the rental house to collect was a slight faff, the representatives insisted I use the electronic kiosks to check in but it wouldn't accept my card and was extremely slow. Eventually I had my keys which I calculated from the airport to sitting in the car as approximately 35 minutes. Handing the car back however, oh dear. The chaos out on the main road was indescribable. No formal queue, just park up wherever you can and get the attention of the only 1 attendant who was dealing with 10s upon 10s of other customers. Whilst there were no less than 4 representatives in the office doing nothing but talking with each other. Shocking. Do not delay in getting the rental car back if your catching a flight as you will find a lot of time is wasted on return. Car return and back to Airport was just over 1 hour.

If you don't struggle with something it is ok, but we had a problem with the credit card and they don't help you at all. It seems the don't care at all if they make clients or no. Felt not comfortable at all. They said we should call the costumer service but then you have to wait 1 hour until somebody picks up the phone. Additionally, they didn't spread any good vibes there, but yes... hopefully getting the money back. SO ALWAYS bring your physical credit card because they don't accept contactless payment. (Nearly no car rental)

We made our reservation online, including payment and the entering of all relevant data. Despite this we have been waiting for more than one hour before they even assigned a car to us. The same was true for at least 40 more people which were stuck here at lunchtime just like us. Horrible organisation and terrible customer care. Avoid at all costs!

Don't recommend this company at all! They charged me $200 for scratches on a back tire rim! I have never seen any rental company check the rims upon return. This is their scheme to make more money. Stay away!

Be prepared to be asked to put a 1000 euro deposit when renting - which is out of this world considering I was purchasing the full coverage for the vehicle. Seems extremely unreasonable. The ones staff told the other to knock it down a little and he hushed her. It's highway robbery - I understand it's only a deposit but that amount of hold is excessive.

Smooth rental experience. Pick up was very modern with a computerized touch screen experience. Car was okay, not brand new with over 70,000km, but fine for a few days. The car smelled like cigarettes which is also not a good surprise. The employees and services were satisfactory and smooth.

Easy, great service. The class I booked let me choose a Polo, i20, or Clio for 125EUR a week. They accepted my free credit card CDW coverage without hesitation - no upselling here They had many Toyota Hybrids (Corolla Wagon, C-HR) and I wish I had booked that class of car. My Polo got 35 mpg US and I bet the Toyotas get 50+