Avis in Porto

Booked a car through avis website for 2 days. Flexible tariff with "anytime cancellation" In the morning I decided not to proceed. Nothing can be done through the site as it less then 2 hours before pickup time. Ok, I got to the train station to the office and cancelled the rental personally. Q: Will I be charged any penalties? A: We don't know exactly the website policies but you owe us nothing. Ok, next day 200EUR deposit is frozen, a week later 65 EUR are charged (the rest is back). Official email support haven't answered anything for a month. Got an invoice by mail today: rental for 0 minutes costs you 65 EUR (see attached) Ok Avis. Your are non-professional crooks with low quality customer support.

Our experience with this Avis location was one of our best. The staff were very helpful and courteous. We arrived early, not expecting our car to be ready but by the time we had finished the paperwork our car was on its way. They also upgraded to an automatic which was very much appreciated. A team member walked us to the carpark and waited with us for our car to arrive. When it was there he helped load our luggage into the back and made sure we were all set to go on our journey. The car could have done with a bit of a vacuum but this is a minor blemish on what was a welcome experience.

Budget agent (Daniel) in Porto train station added "optional" Roadside assistance (which I had declined when making reservation) without my approval (even when I asked what "Additional Products" charge was, he said additional driver only - the "RSN" was bundled with that, not itemized) and USD currency billing without my approval (adding 7% on the exchange rate). When returning the car in Lisbon airport, I asked the agent (Jose) to charge in Euros, but this request was apparently ignored. I reported both to customer service (immediately after returning car) and they refused to fix them, saying those were written in the 7-page contract (which I was expected to review on the computer screen during pick-up, while a line of people behind me waits). So apparently they are allowed to opt me in to anything and rely on me to "catch it" even when they verbally lie when questioned. Together these added ~$64 USD to my ~$400 cost. Also, I called the renting location ~30 times in last 3 weeks and they never answer.

We felt pressured by the front desk agent to upgrade our car. She was trying to upsell us many times during this transaction despite our refusal repeatedly. The agent at drop off was very pleasant and helpful. Previous damage to the car was not documented at all even though it was shown to us and brought to our attention at pick up. Thankfully we had taken pictures at pick up of all the previous damage and this was not an issue, however it could have been a big issue so take lots of pictures!!

I booked a car through a third-party site, and while that process was smooth, my experience with Avis in Porto was far from satisfactory. The pick-up took an hour due to limited staff, and I felt pressured into purchasing their insurance despite already being covered. What was more concerning was being asked to sign off on the car's damages without even seeing it. When I finally saw the car in a dimly lit parking garage, I was shocked. The car had a significant dent in the back, and upon closer inspection under better lighting, I found that almost every panel was damaged in some way. The car was also dirty, both inside and out. When I pointed out the major dent, the staff member merely suggested I take a photo of it. Thankfully, I photographed the entire car, which proved invaluable when I returned it in Lisbon. The staff there were thorough in checking for damages and were surprised that I was given a car in such poor condition. Had I not taken those photos, I could have been held responsible for the damages. In conclusion, I cannot recommend Avis in Porto. If you do decide to rent from them, ensure you photograph the entire car in a well-lit area to avoid potential disputes.

Rented from Avis at the train station outside Porto for a one-way, one-day drive and drop in Lisbon. The rental office in Porto was convenient, the clerk was very helpful, informative, and professional. The other staff were also very helpful. And the online rental options were easy to change.

This is my favorite place to rent a car when in Porto. Very convenient location, 24/7 drop-off at the parking with a key return box on the station. Cars are always clean and with a full tank, reliable and ready to go. But the most important part for me is communication with the staff. They are always friendly, helpful and attentive to details. Pleasure to do business with Avis at Campanha.

We rented a Car here. They told us, the car is new and has no damages. After we drove a while and got out of the car we saw a Damage under the Door.It was definitely there before.I contacted the Office and they told me, that it was not my fault and they are not gonna Charge me for that. Today I brought the Car back in Lagos and they want to charge me full for the damage. It is fraud!! So please be carful!