Avis Aluguer De Carros Porto Centro in Porto

First, I will states that I called Avis to get a quote and was told $111 but after arriving and speaking to customer service at the counter, they told me 260. They did not account for taxes and insurance charges, etc. Americans would consider this a switch or a scam. I just returned a car after four day rental. The car stick shift was completely detached and absolutely should not have been available to rent. This was made aware to me only after I had driven an hour away with my family. I had no choice but to, continue to my destination and pray that nothing bad happened. I have a video of the broken stick shift. Any timestamp. I return the car 10 minutes after filling up the gas. The display on the dash suggested that maybe The gas was before the full line. I don't know if this is a common issue or a scam. But I have the receipt as well. Also car was also without a spare tire in the trunk. For how expensive your car was on the off-season should've been fully equipped with no issues. Customer service was very kind but they should have solved the issue I know it's a corporation you don't care and you're putting a family with small children's lives at risk because your priority is to make money. You should be more careful with the cars you put on the road.

Helpful, friendly employees. Our car was clean and in excellent condition and ready for us when we arrived.

Very nice and friendly personell. We enjoyed to pick up the car in Porto City.

Terrible return experience. No signs to indicate where to park and return the car. The employee took extra attention to inspect the car and found a very smell blemish on the wheelcap. The total cost is ~$200EUR, which is absolutely ridiculous. Next time will not go back to Avis or request a used car. The new car feels like a trap in retrospect.

Everything went really well. The person who handled our reservation was polite and helpful. After returning the car she even recommended us a brilliant coffee shop in Porto!

The staff at the Avis rental offices, both picking up and delivering the car, were friendly and so helpful. The car, a manual VW, was very clean, everything in working order, was a pleasure to drive. I would suggest that in the orientation to the car, when picking it up, it would have been helpful to translate the messages that pop up, before leaving the facility! I would have been better to know where the gas lever to open the tank was, etc. but overall, this is an excellent rental option in Porto.

Super friendly and helpful employees! Last man standing enabled us to return the car, despite beeing late and office was closed already. We were so happy and he did all with a smile and even denied a tip - incedible! But also the service at pick up was excellent, price was good and all terms well explained. Next time we need a car around Porto, we will come back to AVIS!

We reserved a specific size car that would accommodate 5 passengers along with luggage. When we arrived at Avis they gave us a smaller vehicle than initially reserved. It was not big enough. As a result we we forced to rent a vehicle that was $400 more in order to accommodate us. They would not honor the original reservation price. Although the car was nice and the service was quick...the fact that the promised vehicle was not available at the price promised I would not recommend Avis