Avis Aluguer De Carros Portimao in Portimao

3.9
★★★★☆
(128 reviews)

Na Avis, procuramos unir grandes carros a grandes destinos, para criar viagens melhores. Procuramos oferecer aos nossos clientes um servico de aluguer de carros e carrinhas a sua medida, com reservas totalmente flexiveis, uma gama de veiculos standard e premium, bem como o nosso servico QuickPass super facil, que permite poupar tempo ao balcao. Alem disso, oferecemos ainda diversos produtos adicionais, como a Avis Inclusive, para ajudar a tornar o aluguer perfeito para a sua viagem.

Working Hours

Monday 9 AM-12 PM , 3-6 PM
Tuesday 9 AM-12 PM , 3-6 PM
Wednesday 9 AM-12 PM , 3-6 PM
Thursday 9 AM-12 PM , 3-6 PM
Friday 9 AM-12 PM , 3-6 PM
Saturday 9 AM-12 PM , 3-6 PM
Sunday 9 AM-12 PM , 3-6 PM

Location

Business Features

Accessibility
  • Wheelchair-accessible entrance

Contact Information

282 498 584 avis.com.pt

Address

Estr. da Rocha 10 Loja H

8500-804 Portimao

Plus Code: 4FC7+6H Portimao

Photo Gallery

Featured

Featured

Exterior

Exterior

By owner

By owner

Street View & 360deg

Street View & 360deg

3.9
★★★★☆
128 reviews

Rating Distribution

5 stars
64 (50.0%)
4 stars
25 (19.5%)
3 stars
18 (14.1%)
2 stars
9 (7.0%)
1 star
12 (9.4%)

Most Mentioned

price 5 money 4 communication 3 website 2 parking 2 sunday 2 2023 2 stars 2 van 2 credit 2
Featured Review
★★★★★
August 2, 2024
Original

Excellent service! Friendly staff.

Featured Review
★★★★★
July 7, 2023
Original

Great service from the staff at the office. The van I hired was clean and in good condition. Rate was very fair. The 2 gentleman that served me were excellent and a credit to the company. I have used them 3 times now in recent months and each time it the service has been first rate.

Featured Review
★★
June 12, 2023
Original

Hi Avis - I returned my Mercedes Van on 2nd June 2023 - yet I still haven't received my refund of PS121 for fuel deposit? Please update me on when you will refund my money please. Thanks Andrew

Featured Review
May 12, 2023
Original

This company is a fraud, charging for made up damages to the car, several months after returning the car. Do not rent cars here, you will get scammed. They can't even provide proper proof for the damages. All made up.

Featured Review
January 29, 2023
Original

Yesterday I booked a car and visited the office to take it but when it came to paying the deposit, all of our credit and debit cards were declined, they didn't accept revolut or cash. So we had to cancel all of our travel plans for two days and we spent a lot of money for transportation. The amount of online payment also isn't reverted. Lomg story short, this company stole my money and caused a lot of problems for my family.

Featured Review
★★★★★
October 27, 2022
Original

Have been great both times we have used them. Certainly much better than europcar across the street!

Featured Review
January 9, 2021
Original

Gave me a car that was crashed on right hand side. You struggled to open the front door. Given it was late and there were no other options I mistakenly took it. The office then had the audacity to charge me for one of the scratches on the same side that was not written down. They then offered to wave damages if I hired another car with them, which I obviously didn't. Avoid this place like the plague - go to Europcar opposite side of the street.

5 found this helpful
Featured Review
★★★★★
March 10, 2020
Original

Anyone who reads my reviews will know that I usually give them when I have had exceptional service' and this is what I received from Jose Estevao at the Praia da Rocha Avis office. When I arrived I was greeted with a smile, even when I confessed that I had forgotten to bring my passport along! Jose drove us back to Alvor (a ten minute delay), but when I realized that I had left my North American order form back in Alvor. Another smile and back to our apartment. This was superb service! I also learned about Jose on the various trips. The car was perfect and there was no hint of the awful stories from other auto rental companies. Thank you for your wonderfully humane response Jose, I think you should have employee of the month prize, you have it from me!

★★★★★
November 24, 2024
Original
★★★★★
Local Guide September 1, 2024
Original
★★★★★
Local Guide August 1, 2024
Original
Impeccable service and very polite staff. I had to rent a car because mine broke down. I give it 5 stars because its the cheapest place there is, I rented it for 10 days for 320 because I still had a trip to Spain and in other places it was over 500! The space is very clean and modern and the cars are excellent for the price (I got a Renault Captur).
Translation
Servico impecavel e funcionarios muito bem educados. Tive de alugar um carro pois o meu avariou. Dou 5 estrelas pois e o sitio mais barato que ha, aluguei 10 dias por 320 pois ainda tinha viagem ate Espanha e nos outros sitios passava dos 500 ! O espaco muito limpo e moderno e os carros sao excelentes para o preco (fiquei com um Renault Captur).
1 helpful
★★★★
Local Guide August 1, 2024
Original
★★★★★
Local Guide May 1, 2024
Original
Good communication
Translation
Boa comunicacao
★★★★★
March 1, 2024
Original
★★★★★
December 1, 2023
Original
Local Guide December 1, 2023
Original
Until now we are waiting for the return of the amount deposited as a guarantee of supply for the car that we rented and returned with a full tank in October. Its a good way to get money from customers who cant return to the location to get satisfaction from the lack of a refund.
Translation
Ate agora estamos esperando o retorno do valor depositado como garantia de abastecimento do carro que alugamos e devolvemos com o tanque cheio no mes de outubro. E uma boa maneira de pegar dinheiro de cliente que nao tem como voltar ao local para tirar satisfacao da ausencia de refundo.
★★★★★
December 1, 2023
Original
Very friendly hostess. We rented a vehicle for 3 days, from Friday 12/30/2022 to Sunday 01/1/2023. - Being of course closed on January 1st, the hostess offered us to leave the car key at the reception of our hotel to collect it on Monday 2nd -The (small) rented car was upgraded, and we got a brand new Peugeot 2008, at no extra cost. Well done
Translation
Hotesse daccueil tres aimable. Nous avons loue un vehicule pour 3 jours, du vendredi 30/12/2022 au dimanche 1/01/2023. - Etant bien sur ferme le 1er janvier, lhotesse nous a propose de laisser la cle de la voiture a laccueil de notre hotel pour la recuperer le lundi 2 -La (petite) voiture louee a ete surclassee, et nous avons eu une peugeot 2008 toute neuve, sans supplement de prix. Bravo
★★★★★
Local Guide December 1, 2023
Original
Excellent service.
Translation
Excelente atendimento.
★★★★★
Local Guide December 1, 2023
Original
Friendly and quick acceptance and delivery including a vehicle upgrade.
Translation
Freundliche und schnelle Annahme und Abgabe inkl. einem Fahrzeug Upgrade.
★★
December 1, 2023
Original
Good afternoon, Mr (owner) of the Avis Praia da Rocha station, heres the thing: if youre basing it on vouchers, how should you calculate? Its normal for customer support to send emails with offers for the customer to take advantage of and then the customer himself. So many dont know if they had already taken advantage of these vouchers. (It could be more than 1). 1degContact me, contact customer support and ask me several times if I had already used a completed voucher? they have no information!!! How not??? And its recorded on calls. 2nd, if the reservation center itself accepts it, it is because the voucher has not been used, this means that it is obviously still valid, otherwise it would not even be possible to make the reservation. If you receive a booking confirmation email, the booking is obviously confirmed. 3. The employees of the station (store) also have the duty to understand that the voucher has been used, and in this case they will have to inform the customer of such an event. 4.Imagine I have 5 vouchers to use at Avis and I probably wont know which voucher Im using. Make it clear that this is not what I complain about several times but it also has its basis and understand if I complain it is because it is in order to improve as professionals (this does not mean to say that they are not paying attention) but to pay more attention to the customer, respect them and perhaps there is good communication between customers and employees, and everything will be easier.
Translation
Boa tarde,Sr (proprietario) da estacao de Avis Praia da Rocha, e o seguinte se estao se baseando nos vouchers como devem calcular e normal que o apoio ao cliente envie emails com ofertas para o cliente usufruir e depois o proprio cliente as tantas nao sabe se ja tinha usufruido desses vouchers.(podera ser mais que 1). 1degPensem comigo, apoio ao cliente contacto e questiona-va por diversas vezes se ja tinha usufruido um terminado voucher? nao teem informacoes!!! Como nao??? E esta gravado nas chamadas. 2deg se a propria central de reservas aceita e porque o voucher nao foi utilizado,isto quer dizer que ainda se encontra valido obviamente senao nem se quer deixaria fazer a reserva certamente. Se recebe um email de confirmacao da reserva, a reserva esta confirmada obviamente. 3.os proprios colaboradores da propria estacao(loja) tambem teem o dever de perceber que o voucher se encontra-se usufruido, e nesse caso teram que informar o cliente de tal acontecimento. 4.imegine-se eu tenho 5 vouchers para usufruir na Avis eu as tantas nao vou saber decor qual o voucher que usufrui. Deixar claro que nao se trata disso e, que eu reclamo por varias vezes mas tambem teem o seu fundamento e perceber se reclamo e porque e no sentido de melhorar enquanto profissionais (nao quer com isto dizer que nao o Sao atencao) mas dar mais atencao ao cliente,prezerva-lo e talves haja uma boa comunicacao entre clientes e colaboradores,e sera tudo mais facil.
★★★★★
December 1, 2023
Original
Very nice home. Prices correspond to website.
★★★★★
Local Guide December 1, 2023
Original
Very kind
Translation
Molto gentili
★★★★★
Local Guide December 1, 2023
Original
★★
December 1, 2023
Original
Very honestly they say that its the French Riviera its very far from it regarding the beaches no parking space once you park you have to drive for kilometers to get to the beach no public toilets and no shower either ....and very noisy with a lot of concrete, youd think you were in the Parisian suburbs.
Translation
Tres honnetement ils disent que cest la cote dAzur Francaise ca en est tres loin concernant les plages pas de place de parking une fois garer il faut faire des kilometres pour arrive a la plage pas de sanitaires publics et pas de douche non plus....et tres bruyant avec beaucoup de beton on se croirait en banlieue parisienne.
★★★★★
December 1, 2023
Original
★★★★★
Local Guide December 1, 2023
Original
★★★★★
December 1, 2023
Original
GREAT SERVICE. IMPECCABLE CAR. HELPFUL STAFF.
Translation
OTIMO ATENDIMENTO.CARRO IMPECAVEL.FUNCIONARIOS PRESTATIVOS.
★★★
December 1, 2023
Original
★★★★★
December 1, 2022
Original
★★★★★
Local Guide December 1, 2022
Original
December 1, 2022
Original
The absolute worst car rental company. We had already booked the car in Germany. An all-in contract. But the Lord then wanted to take a lot of additional money from us. For things that we had actually already paid for in our contract. This is a classic tourist rip-off. Absolutely not recommended.
Translation
Die absolut miserabelste Autovermietung. Wir hatten bereits in Deutschland das Auto gebucht. Ein All-In Vertrag. Aber der Herr wollte uns dann noch massenhaft zusatzliches Geld abknopfen. Fur Dinge, die wir eigentlich in unserem Vertrag schon bezahlt hatten. Das ist eine klassische Touristen Abzocke. Absolut nicht zu empfehlen.
★★★★
Local Guide December 1, 2022
Original
★★★★
Local Guide December 1, 2022
Original
I have often picked up the vehicles I rented online here and it always worked fine.
Translation
Ich habe hier schon oft meine online angemieteten Fahrzeuge abgeholt, klappte immer prima.

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