Europcar Pamplona - Alquiler de Coches in Pamplona
3.5
★★★★☆
(274 reviews)
Bienvenido a Europcar Pamplona, agencia de alquiler de coches. Nuestra oferta diaria incluye una atencion inmejorable, vehiculos nuevos y precios competitivos. Tanto si deseas alquilar un coche por trabajo o por placer como si necesitas un coche (urbano, familiar o de lujo), una furgoneta o un camion, Europcar tiene el vehiculo de alquiler perfecto para ti. Alquilar un coche o una furgoneta es ahora mas sencillo que nunca, gracias al sistema de reserva online disponible en nuestra web o en nuestra app. Recoger y dejar tu vehiculo nunca habia sido tan facil. !Que disfrutes del viaje!
Working Hours
Monday
8:30 AM-1 PM
, 3:30-7 PM
Tuesday
Closed
Wednesday
8:30 AM-1 PM
, 3:30-7 PM
Thursday
8:30 AM-1 PM
, 3:30-7 PM
Friday
Closed
Saturday
9 AM-1 PM
Sunday
Closed
Location
More Car Rental Options
Business Features
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- Wheelchair-accessible seating
- Wheelchair-accessible toilet
Contact Information
+34 911 50 50 00 europcar.esAddress
Blanca De Navarra Hotel
31008 Pamplona
Plus Code: R84Q+JF Pamplona, Spain
Photo Gallery
Featured
By owner
Exterior
Street View & 360deg
3.5
★★★★☆
274 reviews
Rating Distribution
5 stars
117 (42.7%)
4 stars
48 (17.5%)
3 stars
25 (9.1%)
2 stars
14 (5.1%)
1 star
70 (25.5%)
Most Mentioned
office
20
prices
18
rental agreement
10
insurance
10
hotel
8
credit card
8
money
7
afternoon
5
internet
5
property damage
3
Featured Review
★★★★★
October 16, 2024
Original
Great staff, easy reservations, nice cars. I always have a great experience with Europcar.
Featured Review
★★★★★
March 14, 2024
Original
Great car, great service, convenient. No complains at all
Featured Review
★
January 27, 2024
Original
We were more times infromed our car was ready to pick up. We have organized everything to pick it up and during the day came info it is still not ready. Finally during first pick up try Europcar gave me my ID3 without any documents. Literally nothing. Lady on the stuff tried to persuade me its problem from Barcelona and I should take the car anyway and they will deliver it in two days. That if police stopps me or I cause an accident I should just call europcar. - That is illegal and you can get sued for such mismanagement...I had to againg postpone my pick up. First I had car from Bilbao Europcar. And Bilbao had no clue about problems with car delivery in Pamplona. And called me every two days whats going on. Why dont you europcars communicate with each other? In protocol was "no damage". Car had already damage. Lady told me I have full insurance. I wanted it to be in protokol. It just shows how much your stuff cares about cars and customers - bad communication, not registered damage and car without any documentation. And Europcar told my company I was rude...really...after all this I was the problem. :D That Europcar creates more costs, problems and I have to spend my free time for this mismanagement is ok for your stuff... :(
Featured Review
★★★★★
July 8, 2023
Original
Ok
Featured Review
★
May 20, 2023
Original
I gave it a star because I could not put zero of it, poor service, also from problems with credit cards. Not to mention the lady of the staff, has an endless slowness, is grumpy and rude to customers, I strongly do not recommend this car rental.
Featured Review
★★★
February 21, 2022
Original
Only 3/5 stars for this branch of Europcar - the prices were affordable, but the car we received was drenched in cigarette fumes. Next time better notify the customer that the car is for smokers.
Featured Review
★★★★★
August 18, 2021
Original
Fast quick and easy
Featured Review
★
August 18, 2020
Original
DO NOT RENT A CAR WITH THEM!!! They take our guarantee from debit card, but whrn you arrive they request a credit card. At the end we could not rent any car and they were really unhelpfully. We were stuck in Pamplona since there vere no trains. Newer again we are going to rent a car with Europcar!
2 found this helpful
★★★★★
November 25, 2024
Original
★★★★
November 24, 2024
Original
Excellent, the process was fast and the car was impeccable.
Translation
Excelente mi rapido el proceso y el auto impecable
★★★★
Local Guide
November 10, 2024
Original
Good deal and good service
Translation
Buen trato y buen servicio
★
November 1, 2024
Original
It is the worst company I have ever seen, we rented a car with them for 8 days through a travel agency, our surprise was to arrive at the Europcar office to pick up the car and they told us that they do not have a car so since we arrived an hour later to pick it up they say that they gave it to another client, this is very strong!!!!! I asked them for a complaint form and they told me that they dont have one, the guy who works there in that office that is in the Blanca Navarra hotel is the worst, liar and despot!!!
Translation
Es la peor compania que he visto,alquilamos 8 dias un coche con ellos a traves de una agencia de viajes,nuestra sorpresa fue llegar a la oficina de Europcar a recoger el coche y nos dicen que no tienen coche que como llegamos una hora mas tarde a recogerlo dicen que se lo dieron a otro cliente ,esto es muy fuerte!!!!!l les pedi una hoja de reclamaciones y me dicen que no tienen,el chico que trabaja alli en esa oficina que es en el hotel Blanca Navarra es de lo peor ,mentiroso y despota!!!
1 helpful
★★★★★
Local Guide
November 1, 2024
Original
Great attention from the staff, advice and instructions beyond what was expected. Thank you.
Translation
Gran atencion del personal, consejos e indicaciones mas alla de lo esperado. Gracias.
★★★★
November 1, 2024
Original
★★★★★
Local Guide
November 1, 2024
Original
★
November 1, 2024
Original
Very badly. Bad people. They steal your money. We rented a car in Pamplona for 2 weeks, paid 550 and returned in Logrono. The manager, an older man with bulging eyes and a sinister look from Logrono, charges us an extra charge of 36 for cleaning, sending us some dark photos with barely anything visible inside the vehicle. I appear in person to request a refund of that charge since the vehicle has been delivered clean, without dirt, stains or papers, NOTHING, except in the foot area since by not putting mats on it to be able to shake them before delivery , the floor of the car is used as normal, just that. The manager, laughing, tells me that for him it was dirty that we should have taken him somewhere to vacuum him and there is no more talking. I answer that both my wife and I are clients of theirs in Logrono and Pamplona since we constantly rent rental cars and that we will have to stop being clients of theirs in both cities if they do not return what belongs to us, it seems that they are still amused the situation to this guy and he tells me not to worry, yes, he will give me my money back. I answer that I just want them to give us back what they took from us because they wanted to and continue being their client. He hasnt returned it to me. Since we met him for the first time, this individual has never generated any trust in us, he is seen to be twisted and a bad person, he lies more than he talks and he is always ready to deceive you, to take your money as soon as you turn around like It has finally happened. Nothing to do with Europar Pamplona. He did not understand how a company can leave a branch of its business in the hands of a person like this who generates this unpleasant situation with the corresponding loss of 2 clients who spend thousands of euros on rental cars, being able to opt for young people, Professional and eager to work for the company without deceiving customers.
Translation
Muy mal. Mala gente. Te roban el dinero. Alquilamos un coche en Pamplona 2 semanas, pagamos 550 y devolvimos en Logrono. Nos cobra el encargado, un senor mayor con ojos saltones y mirada siniestra de Logrono, un cargo extra de 36 por limpieza mandandonos unas fotos oscuras sin verse apenas nada del interior del vehiculo. Me presento en persona para solicitarle la devolucion de ese cargo ya que el vehiculo se ha entregado limpio, sin tierra, ni manchas ni papeles, NADA, excepto en la zona de los pies ya que al no ponerle alfombrillas para poder sacudirlas antes de su entrega, el suelo del coche tiene un uso como es normal, simplemente eso. El encargado riendose me dice que para el estaba sucio que teniamos que haberle llevado algun lugar para pasarle el aspirador y no hay mas hablar. Le respondo que tanto mi mujer como yo somos clientes de ellos en Logrono y Pamplona ya que alquilamos constantemente coches de alquiler y que tendremos que dejar de ser clientes suyos en ambas ciudades si no nos devuelven lo que nos pertenece, parece que le sigue haciendo gracia la situacion a este sujeto y me dice que no me preocupe que si, que me devuelve el dinero. Le respondo que solo quiero que nos devuelvan lo que nos ha quitado porque le ha apetecido y seguir siendo cliente suyo. No me lo ha devuelto. Desde que le tratamos por primera vez nunca nos ha generado ninguna confianza este individuo, se le ve que es retorcido y mala persona, miente mas que habla y se le ve siempre dispuesto a enganarte, a quitarte el dinero en cuanto te das la vuelta como finalmente ha ocurrido. Nada que ver con Europar Pamplona. No llego a comprender como una empresa puede dejar una sucursal de su negocio en manos de una persona como esta que genera esta desagradable situacion con la correspondiente perdida de 2 clientes que se dejan miles de euros en coches de alquiler, pudiendo optar por gente joven, profesionales y con ganas de trabajar por la empresa sin enganar a los clientes.
★★★★★
November 1, 2024
Original
★★★★★
October 1, 2024
Original
Very good experience. Very attentive staff!
Translation
Muy buena experiencia. Personal muy atento!
★
October 1, 2024
Original
The service was very good at the beginning, but the moment of returning the car left a lot to be desired. Very bad attention. I was a regular customer, but I dont think Ill come back again.
Translation
La atencion muy bien al principio, pero el momento de devolver el coche ha dejado mucho que desear. La atencion muy mala. Era cliente habitual, pero no creo que vuelva mas.
★★★★★
October 1, 2024
Original
★★★★★
Local Guide
October 1, 2024
Original
★★★★★
October 1, 2024
Original
★
October 1, 2024
Original
I went to pick up a vehicle and a young guy helped me. He attended to me so to speak because he was talking to his partner about your things and he paid little attention to me. When it came time to pay, he showed me his personal dataphone and when I paid with the card included in my phone, it turned out that it didnt work. I offered to pay in cash and he said it couldnt be done. He told me to call the Madrid mutual insurance company and have them find another rental agency, telling them that they did not have vehicles available. Regrettable attention, regrettable service, impertinent people with no common sense or desire to solve problems. I will never recommend this car rental agency. This happened on Monday 09/23/24 around 4:00 p.m.
Translation
He ido a retirar un vehiculo y me atendio un chico joven. Me atendio por asi decirlo porque hablaba con su companera de vuestras cosas y poco caso me hacia. A la hora de pagar me presenta si datafono particular y al pagar con la tarjeta incluida en mi telefono resulta que no le funcionaba. Ofreci pagar en efectivo ye comenta que no se podia. Me dijo que llame a la mutua madrilena y que me busquen otra agencia de alquiler, que les diga que ellos no tenian vehiculos disponibles. Lamentable atencion, lamentable servicio, gente impertinente sin sentido comun ni ganas de solucionar los problemas. No recomendare jamas a esta agencia de alquiler de vehiculos. Esto sucedio el lunes 23/09/24 sobre las 16 hs.
1 helpful
★
Local Guide
September 1, 2024
Original
The vehicle fleet is pitiful. Without universal charger (USBC), as established by European regulations. In addition, the car multimedia system does not have the possibility of connecting the mobiles Google Maps, which cannot be loaded in the car. You have to walk for a while dragging your luggage until you find your car, because they are on the street, not in a parking lot and THEY ARE NOT AT THE AIRPORT!
Translation
La flota de vehiculos es lamentable. Sin cargador universal (usbc), tal y como marca la normativa europea. Ademas, el sistema multimedia de los coches sin posibilidad de conectar el google maps del movil, el cual que no se puede cargar en el coche. Tienes que caminar un rato arrastrando el equipaje hasta encontrar tu coche, porque estan en la calle, no en un parking y !NO ESTAN EN EL AEROPUERTO!
★★★★★
September 1, 2024
Original
Thank you very much for the treatment received by Florencia, and by her colleagues at the Blanca de Navarra hotel office. If I needed it again, I would do it again with them.
Translation
Muchisimas gracias por el trato recibido por Florencia, y por sus companeros de la oficina del hotel Blanca de Navarra . Si necesitase otra vez , volveria hacerlo con ellos .
★★★
September 1, 2024
Original
★★
September 1, 2024
Original
Deplorable service. Be careful with the charge of 63.8 that is charged to your card days after returning the car if you return it on a Sunday (perhaps also if it is outside of office hours). In the contract they marked us with a fluorescent marker and explained everything that interested them but nothing about the Out of hours position. Better to rent the car from the competition that does have an office at the airport: although it is more expensive, you save on a taxi to and from the city plus this charge if you return it out of hours is worth it. I thought it was an extra in case of returning the car hours after the agreed deadline; I didnt imagine that for putting my car in the hotel parking lot on a Sunday and handing the keys to the receptionist they would charge me 63.8, its abusive. And it is bad commercial practice: they will tell me that it was in the contract, but it would be more honest to notify it in advance on their website or that of the platform where I rented the car and - above all - for the staff who assisted me to clearly warn about it. as he did with other matters of interest to him.
Translation
Lamentable servicio. Cuidado con el cargo de 638 que te cargan en la tarjeta dias despues de devolver el coche si lo devuelves en domingo (quiza tambien si es fuera de su horario de oficina). En el contrato nos marcaron con rotulador fluorescente y explicaron todo lo que les interesaba pero del cargo Fuera de horas nada de nada. Mejor alquilar el coche a la competencia que si tiene oficina en el aeropuerto: aunque es mas caro, con lo que te ahorras en taxi de ida y vuelta a la ciudad mas este cargo si lo devuelves fuera de horas compensa. Yo pensaba que se trataba de un extra en caso de devolver el coche horas despues del plazo acordado; no imaginaba que por meterles un domingo el coche en el parking del hotel y entregar las llaves a la recepcionista me cobrarian 638 , es abusivo. Y es una mala practica comercial: me diran que lo tenia delante en el contrato, pero seria mas honesto avisarlo con antelacion en su web o la de la plataforma donde alquile el coche y -sobre todo- que lo advirtiera claramente el personal que me atendio como hizo con otros asuntos de su interes.
★★★★★
Local Guide
September 1, 2024
Original
Very good experience when renting a car. From the get-go, customer service was great. The employee who assisted us was friendly and professional, explaining to us in a clear and detailed manner everything related to the insurance and deposits of the rental contract, which gave us a lot of peace of mind when making our decision. The guy who assisted us at the Pamplona center offices on Monday morning, August 19, 2024, assisted us with great patience and his willingness to help us understand every aspect of the process. Additionally, the vehicle we rented was in perfect condition and exceeded our expectations. I will contract with them again.
Translation
Muy buena experiencia al alquilar un coche. Desde el primer momento, el servicio al cliente fue estupendo. El empleado que nos atendio fue amable y profesional, explicandonos de manera clara y detallada todo lo relacionado con los seguros y las fianzas del contrato de alquiler, lo cual nos dio mucha tranquilidad a la hora de tomar nuestra decision. El chico que nos atendio en las oficinas de Pamplona centro el lunes 19 de agosto de 2024 por la manana nos atendio con mucha paciencia y su disposicion para ayudarnos a entender cada aspecto del proceso. Ademas, el vehiculo que alquilamos estaba en perfectas condiciones y supero nuestras expectativas. Volvere a contratar con ellos.
★★
Local Guide
August 1, 2024
Original
The car was old and they asked us for 800 in damage coverage without prior notice. They are closed on Sundays and are very slow.
Translation
El coche era viejo y nos pidieron 800 de cobertura de danos sin previo aviso. Estan cerrados los domingos y son muy lentos.
★★★★★
August 1, 2024
Original
★
August 1, 2024
Original
Deplorable customer treatment by the white-haired lady. Minimal effort to help.
Translation
Lamentable el trato al cliente por parte de la senora de pelo blanco. Minimo esfuerzo por ayudar.
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