Terry's Car Hire in Palma

4.9
★★★★★
(205 reviews)

Friendly, professional British owned car rental company in Mallorca. We offer a hassle free collection and return service allowing you to simply Arrive & Drive. Please get in touch for more information, our team are waiting to help

Working Hours

Monday 9 AM-8 PM
Tuesday 9 AM-8 PM
Wednesday 9 AM-8 PM
Thursday 9 AM-8 PM
Friday 9 AM-8 PM
Saturday 9 AM-8 PM
Sunday 9 AM-8 PM

Location

Business Features

Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • Wheelchair-accessible seating
  • Wheelchair-accessible toilet

Contact Information

+34 971 26 78 49 terryscarhire.com

Address

Carrer de Can Calafat, 63, piso 1, nave 24

07610 Palma

Plus Code: GPRQ+QF Palma, Spain

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4.9
★★★★★
205 reviews

Rating Distribution

5 stars
196 (95.6%)
4 stars
6 (2.9%)
3 stars
1 (0.5%)
2 stars
0 (0.0%)
1 star
2 (1.0%)

Most Mentioned

communication 30 car park 25 queues 24 island 19 reviews 19 email 17 flight 12 phone 10 holiday 9 airport terminal 6
Featured Review
★★★★★
November 12, 2024
Original

Excellent service from Terry's car hire team! I got a quote via email with all the necessary information along with detailed and clear instructions for the pick-up and drop-off. No queues as the car's waiting for you at the car park upon your arrival. Great price, no deposit, no hidden fees or extra costs. Definitely recommend and will be using Terry's services in the future when back in Mallorca. Thank you!

Featured Review
★★★★★
September 18, 2024
Original

Just a pleasant, no hidden extras decent all round service. It's refreshing to see that there are still businesses out there who won't try and scalp you and Terry's are just that. Easy collection. Beautiful car with everything we needed. Thank you.

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Featured Review
★★★★★
September 16, 2024
Original

It was our first time in Mallorca, it would've not been so great if we didn't rent the car from Terry's Car Hire. No extra fees, no deposit, no hidden costs, affordable prices, very straightforward. Pickup from the airport was easy and fast, the car was pretty new and clean (Toyota Yaris), I enjoyed driving it very much, the roads on the island are really good. We've traveled and rented cars in many countries before, but no other renting companies compare so far to Terry's Car Hire high quality cars and customer service. I highly recommend them!

Featured Review
★★★★★
September 9, 2024
Original

After getting back from our first trip to Mallorca I really wanted to give Terry's car hire a fantastic review. I cannot add to any of the other positive comments as they cover everything but it had to be done because we were also so impressed. We went for an estate which was more than enough for all our suitcases and a very smooth drive. In hindsight a slightly smaller car would have been perfectly adequate but it was everything we asked for. Thank you and we shall certainly be back.

Featured Review
★★★★★
September 6, 2024
Original

What a fantastic experience it was to hire a car through Terry's for our recent family holiday in Mallorca. The booking process was simple, gave good value for what was a peak holiday period, and there were no nasty surprises like many hire companies are happy to give. It was a breeze to collect the vehicle from a car park right opposite the airport terminal - without needing to wait for a shuttle bus, queue up at a desk, nor even speak to anyone at all! And the car itself was of great quality, well equipped, and perfect for our needs. Finally a mention for the staff at Terry's, because everyone I dealt with via phone, text and email before, during and after my hire period was very helpful and gave a truly faultless service from start to finish. So it's a well deserved five stars!

Featured Review
★★★★★
September 5, 2024
Original

I did some research about 3 months out from arriving on Mallorca. Terry's was the cheapest option with clear and thorough terms and conditions. Communication was amazing from quote to return of car. They even let us return the car 2 hours later than the original quote due to a change in flights (thank you!). The car was 100% clean and easy to drive, the instructions were so helpful and the car park was a walk from the airport terminal. 10/10.

Featured Review
★★★★★
August 15, 2024
Original

Pretty simple and straightforward service, no waiting queue or paperwork, no hidden fees or other costs, make your life easy in all aspects. Really enjoyed using this company. 5 Arrived at mallorca close to midnight, get in the car and shoot to the hotel, return the car easy and simple, just park at the airport and off we go. Brilliant people, amazing new and good car, every company should follow their example, people are there to relax not to waste precious time. Will use Terry's in future for sure

Featured Review
★★★★★
October 5, 2023
Original

I compared few rental services in Mallorca and chose this one because it was most affordable and had positive reviews and didn't require deposit. I've filled all info online before my trip, which made picking up the car at the airport easy, even at midnight. We got new Nissan qashqai that was clean and spacious enough for my group, and we enjoyed exploring the island. Roads on the island are really nice. We returned the car on the airport and didnt have any extra fees. I recommend you bring phone holder and usb cable to charge the phone when you use navigation. Also, avoid parking on yellow lines. Have fun exploring the island!

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2 found this helpful
★★★★★
November 30, 2024
Original
100 % car and service.
★★★★★
November 11, 2024
Original
I just loved renting a car in TerrysCarHire! They respond on mail, phone is fast, car was clean, no extra expenses. You get all information where the car is parked and how to leave a car when your holidays are over. Recomended 100%
★★★★★
November 2, 2024
Original
Ive used Terrys before, I love the conveniance of your car being in the carpark and all admin sorted before you arrive. However on this occasion I managed to be misread the return time and worse, returned the car with only half a tank of fuel. We just didnt see any petrol stations on the way to the airport (or we missed them). I would have been happy to have paid for a whole tank of fuel but Terrys charged me for half tank - no penaltys etc. Nothing was a drama. Super service and they will be my first choice when we return.
★★★★★
Local Guide November 2, 2024
Original
The best experience ever with a car rental company. Not only did we get a free car upgrade (a Nissan Qashqai, due to higher availability I presume), but we spent not only a second in line with other tourists to fill in papers and make copies of documents and so on. We just went to the airports parking lot, and found the car, dumped the luggage inside and vanished in a matter of minutes. The car was new (about 40k km on board) and in very good condition, just a bit dented here and there, which I found justified after a few rides around the island (parkings are crazy narrow and the mountain roads, too), though I managed not to add any new ones. Dont get scared by insurance limitations (no windshield, tires and keys covered, also no wrong fuel servicing), because these are accidents that rarely happen, the roads in Mallorca are very well maintained and losing the keys or filling up the wrong fuel is also unlikely if you pay a bit of attention. The car is bumped with full instructions on how to get out and also how to return the car, I was a bit concerned about parking entrance, since in the area there are tens of parkings, but the instructions were clear and we got no issue except regular airport crowdiness and difficulty to find a free spot to leave the car on. Important mention: all paperwork is done in advance via email, no deposit is required and you pay the rental when the time comes by, about a month in advance, if you planned it as I did, months before. Oh, and the price is very, very good compared to the rest of the competition in the area. Returning the car was as easy as getting it, so they do deserve 10 stars, not only 5, and Im looking forward to coming back sometime and using their quick and easy services again.
★★★★★
November 2, 2024
Original
5 star experience, cannot fault anything from start to finish. Its so nice not to have to queue in the airport and no hidden charges once quoted. Thats all you pay. Would definitely use it again and already recommended to others.
★★★★★
November 2, 2024
Original
Without a single problem. The handover and return took place exactly as instructed, without any problems. Upon arrival, the car was already parked, we only picked it up. Communication and price are also fine.
Translation
Bez jedineho problemu. P edani i vraceni prob hlo p esn dle pokynu, bez problem . Po p iletu bylo auto ji zaparkovano, pouze jsme si ho vyzvedli. Komunikce a cena taky v po adku.
★★★★★
November 2, 2024
Original
After 2 complicated rentals in Palma, I did a lot of research on prices and reviews and finally opted for Terry. Everything went perfectly. The vehicle is available in the parking lot opposite the terminal, to be left in the same place on return. Very good communication by email, very friendly staff. Probably the best value for money, without extra cost or waiting, I highly recommend and I will rent from them again without hesitation. Thanks Terry!
Translation
Apres 2 locations compliquees a Palma, j ai effectue pas mal de recherches sur les tarifs et avis et finalement opte pour Terry. Tout c est parfaitement deroule. Le vehicule est a disposition dans le parking face au terminal, a deposer au meme endroit au retour. Tres bonne communication par mail, personnel tres sympa. Probablement le meilleur rapport qualite prix, sans surcout ni attente, je recommande vivement et je louerai a nouveau chez eux sans hesiter. Merci Terry!
★★★
Local Guide November 2, 2024
Original
The company caught my attention due its positive feedbacks and Ive reserved a car. The communication was initially professional and nice. Unfortunately one week before the car rental my wife got sick with Corona. So I explained the situation and cancelled the reservation. The cancellation fee was half of the price , 80 Euros. After a couple of days my wife felt better and we decided not to cancel our vacation and I asked if there were still cars available and we can use our old reservation. Although there were cars available, I was offered to book a new car. However I was surprised by the following explanation of the companys worker: We will have to speak to the owner regarding your request to use what you have already paid, because this was under our cancellation policy. The owner is not in the office today so as soon as we hear back we will let you know. Usually I rely on reviews because they speak for the reputation of a company and experience of other people. My experience showed me an unclear and intransparent rental and cancellation process because the company had to check with the car owner if I could use his car for the money paid. The final answer was that I had to re-book a new car due to companys cancellation policy and as I understood that car was still available.
★★★★★
October 2, 2024
Original
I have been using Terrys for several years due to the great set up they have with collecting the car from the airport car park. This saves time and runs very smoothly with them sending a message on your arrival informing you exactly where the car is to be located. The cars are always clean and tidy. The price they quote is what you pay without the hidden extras which other hire firms try to charge on collection. 10/10.
★★★★★
October 2, 2024
Original
This was my first time renting a car in Mallorca and had read lots of reviews of other car hire companies pushing for extras and coming back later claiming damage so was nervous. Terry s Car hire are different straight up, no nonsense no extras and you arrive and the car is waiting for you with all the instructions so no queuing or someone pushing you to pay more. A family run business with excellent customer service, couldn t recommend more. Will be using again! Highly recommend
★★★★★
October 2, 2024
Original
Absolutely brilliant professional and perfect care hire service from start to finish! Can t fault it
★★★★★
October 2, 2024
Original
Seamless as always, great service
★★★★★
September 2, 2024
Original
Super easy pick up and drop off in airport. Fresh car with carplay. Recommend
★★★★★
September 2, 2024
Original
Used Terrys Car Hire this summer when flying into Palma and I must say it was a great experience! No hassle, no queues, just pick up the car in the car park and head off on holiday quicker than anyone else! Good value compared to other bigger firms and an excellent car, exactly what we wanted. Dropping off process just as easy. Will use again if in Majorca.
1 helpful
★★★★★
Local Guide August 2, 2024
Original
Super new cars at a reasonable price. The staff is helpful and at ease. I warmly recommend.
Translation
Super nova auta za rozumnou cenu. Personal vst icny a na pohodu. V ele doporu uji.
★★★★★
August 2, 2024
Original
This service is a game changer. SO EASY. I wish there was a Terry s everywhere we travel.
★★★★★
August 2, 2024
Original
It was our first time when we rented a car but I know that we couldn t find a better company to rent a car in Mallorca. Everything was fantastic.Such a good communication and a lot of information received. The pick-up was so easy, also the returning of the car. I highly recommend!
★★★★★
Local Guide July 2, 2024
Original
Excellent service. Zero hassle and no hidden extras. Car left in car park on arrival and dropped off in same location..highly recommend
★★★★★
July 2, 2024
Original
Excellent rental company. Good value for money. We got almost new car, which was clean and nicely prepared for our trip.
★★★★★
July 2, 2024
Original
I have used Terry s numerous times now and have never had an issue. A simple, hassle free service with friendly helpful staff! Cars are always decent, clean and well maintained. HIGHLY recommended.
★★★★
Local Guide June 2, 2024
Original
Pickup went well. No problems. Little disappointed about the very basic spec and age of the vehicle. Didnt expect not to be able to use Android Auto or Apple CarPlay. Believe the car we rented was about 7 years old. Car was clean but had a few dents and damage to the boot cover. Overall the car drove well enough. Served a purpose and was competitively priced.
★★★★
Local Guide June 2, 2024
Original
Overall service was really good and smooth! No hidden fees cropped up that I wasn t informed about. Definitely recommend.
★★★★★
June 2, 2024
Original
Just back from holiday in Majorca and hired a car for the week we were there. Beforehand we had to change drop off time (airlines fault not ours) and type of vehicle when a family member decided to join us at last minute. Both changes accomodated without any hassle whatsoever, car was exactly as we had hoped and pick up/drop off routines ran like clockwork without any queueing or delays. Our first trime with Terrys Car Hire but and would choose again without hesitation - thanks for making the experience so stress free.
★★★★★
June 2, 2024
Original
Been using Terry s for years. Completely reliable. Clean & tidy cars. Easy pick up & drop off. Just wish they had branches in other countries
★★★★★
June 2, 2024
Original
Excellent service, great communication, very easy at the pick up and drop off, insurance included, additional drivers at no extra cost, it s just a slick operation. There s no wandering around car parks trying to find car hire staff, no standing in the rain after a long flight signing documents just great! The cars are in the multi storey with the keys, just load your luggage and head off, simples! We had two cars and both were in good condition and were exactly what we asked for. Well done Terry s, this is how carhire should be done. Will be recommending you to our friends and we ll use you again, thanks.
★★★★★
Local Guide June 2, 2024
Original
Just used on first trip to Mallorca and highly recommended. Everything worked perfectly and will definitely use again when return. No queuing to check in or the pain of the excess waiver insurance hard sell. Car park space texted to you on landing so simply find car and go. Same on drop off. Very clear instructions on how to find car, leave airport, and same on departure. Fair prices and no fuss. Brilliant. By far the best car hire experience I ve hard.
★★★★★
June 2, 2024
Original
Perfect rental service. Easy to pick up and drop off, great communication. Couldn t be better for Mallorca exploration
★★★★★
June 2, 2024
Original
We are just back from Mallorca and we again used Terrys car hire. Such an easy experience, car is left for you in the car park, you collect it, pay the ticket, about 4 euros, and go. Car was perfect, clean inside and out. Car return was just as simple. Going back next year and will be using Terrys again.
★★★★★
Local Guide June 2, 2024
Original
Cannot recommend Terrys car hire enough. Simply perfect. Communication very clear from the start to the end. Collection of car was perfect (although the Palma car park is a confusing mess, but that s not Terrys fault!). Car was perfect from start to finish, good spec, good condition and was perfect for us. Drop off was super simple, communication was perfect from Terrys again and a friendly voice on the end of the phone to top things off. Will 100% use again if I return to Majorca!

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