Rent a Car Anse - Paseo Maritimo in Palma
Negocio familiar de alquiler de vehiculos sin conductor en Paseo Maritimo de Palma
Working Hours
Location
Business Features
Accessibility
- Wheelchair-accessible entrance
Contact Information
+34 971 73 71 56 rentacaranse.comAddress
Av. de Gabriel Roca, 9
07014 Palma
Plus Code: HJ9J+CP Palma, Spain
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Nuestra experiencia fue mala. En primer lugar, los precios que publicitan no son los que luego contratas. Pregunte en el dia anterior precios y se me enseno un cartel con unos precios (la atencion no fue muy buena tampoco). Al dia siguiente cuando fuimos a contratar ya no eran esos precios a pesar de no constar el nuevo precio en ningun lado. Aun asi aceptamos pagar los 30EUR a mayores. Nos mandan ir a las 9:30 del dia siguiente para recoger las llaves (aunque su horario es supuestamente de 9:00 a 13:00 y asi consta en el contrato) pero hasta las 9:45 no hubo nadie en la oficina. Al llegar al coche que estaba aparcado en la calle, nos lo encontramos sin limpiar, con basura de los anteriores ocupantes. Por ultimo, al echar gasolina el contador no subia. Avisamos del fallo pero no nos creyo exigiendo que le dieramos mas dinero para echar el gasolina cosa que no hicimos por ser fallo del coche y haber contratado seguro a todo riesgo ademas del mal trato recibido hasta el momento.
Our experience was bad. First of all, the prices they advertise are not the ones you later contract. I asked for prices the day before and they showed me a sign with some prices (the service was not very good either). The next day when we went to hire, those prices were no longer even though the new price was not listed anywhere. Even so, we accept to pay the EUR30 for adults. They tell us to go at 9:30 the next day to pick up the keys (although their hours are supposedly from 9:00 to 13:00 and this is stated in the contract) but until 9:45 there was no one in the office. When we arrived at the car that was parked on the street, we found it uncleaned, with garbage from the previous occupants. Finally, when I added gas the meter did not go up. We notified of the failure but he did not believe us, demanding that we give him more money to fill him with gas, which we did not do because the car had failed and we had taken out comprehensive insurance in addition to the poor treatment received so far.
Ask them for a new car. First one we rented was beaten up. We swapped it for a new Citroen c3 and it was perfect. Also, they have really good pricing.
No good service , there was a car for 20 euros per day , he asks me 70 euros for only 2 or 3 hours
I hired bikes for 3 days from this company, the bikes were locked next to our hotel for the evenings, woke up to use on the final morning and one of the bikes had been stolen which meant we couldn't use the bikes for the third day. We asked the hotel if they had any CCTV to assist which they didn't, on taking the 1 bike we had left back to this shop the owner was unhelpful in aiding with the issue & didn't want to know at all he just claimed our EUR50 deposit for the loss then said that's unfortunate even though we had keys to prove the bike was stolen & this wasn't explained before hiring the bikes. To rub salt in even more we also lost the third day hire costs as we couldn't use a single bike for 2 people, would stay well clear from using this company appalling & pathetic customer service!!!
After a terrible experience with OK Rent next door we came to ask Anse Rent a car about their customer service and rental procedures. We were so pleased to find out Anse doesn't take eveyrthing from your wallet or credit card with all the extra fees, deposits and suspicious Terms and Conditions. We payed a reasonable amount of money for a small car with AC and 5 euro fee for insurance. AND THATS IT! Such a simple way how to make our trip in Mallorca pleasant again. So if you need a simple service - payign for a small car, see the island and returning back, I would never go anywhere else. Thank you guys from Anse!
No problems with cars, helpfull persons :)
I called them and the woman told me "not now I'm eating"
Avoid this company. Car provided (Fiat Panda) was battered, smelly, a/c not working, bits hanging off and with 130,000km on the clock. 1000euro deposit taken off credit card under aggressive pressure take out the excessive insurance waiver premium. Even if desperate I wouldn't use this outfit again.