Moov rent a car in Palma

4.9
★★★★★
(790 reviews)

Empresa de alquiler de vehiculos en Mallorca creada a finales de 2021. Entrega y recogida en cualquier parte de Mallorca. Rent-a-car in Mallorca since 2021. Delivery and pick-up all around the island. Open 24/7.

Working Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Location

Business Features

Accessibility
  • Wheelchair-accessible entrance

Contact Information

+34 644 54 80 62 moovrentacar.com

Address

Carrer de Can Calafat, 81

07199 Palma

Plus Code: GPVR+44 Palma, Spain

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4.9
★★★★★
790 reviews

Rating Distribution

5 stars
746 (94.4%)
4 stars
11 (1.4%)
3 stars
12 (1.5%)
2 stars
5 (0.6%)
1 star
16 (2.0%)

Most Mentioned

car seat 25 return 21 fiat 500 18 jeep avenger 10 all inclusive 10 palma de mallorca airport 9 kia ceed 8 cupra formentor 7 seat arona 7 ford puma 6
Featured Review
★★★★★
November 13, 2024
Original

All those 5 stars reviews didnt lie, we rented Jeep Avenger, perfect car with no problem. Communication is through whatsapp, which makes it even easier. You dont have to wait in qeue as they drive the car to the parking lot for you. And bonus - they let us have it for an extra hour after the initial return time due to our change of flight. Excelent servise!

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Featured Review
★★★★★
November 5, 2024
Original

Booked with full insurance. They gave 2 free child seats. They sent me instruction how to collect the car on the day. Got a fairly new car (22k was on the clock). Will use them again.

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Featured Review
★★★★★
November 4, 2024
Original

Really impressed all round with this business. All booked online with clear instructions via WhatsApp on collection/drop off in the airport. Couldn't be simpler. I received the exact car I booked - a Jeep Avenger and it was pretty new with just 10k km on the clock. Seen a lot of reviews recommending taking the red pack - no insurance excess. I have a separate annual excess policy so chose the blue pack meaning EUR2750 was blocked on my credit card. No shenanigans though - the damage was clearly marked beforehand and they immediately released the block the same day as drop off. Blue pack also meant I paid EUR90 for full to empty on the fuel. I'm sure there's a reasonable mark up for them on that but I didn't mind as the daily hire price was very competitive (half the price of the big boys). Went October half term when many were out of vehicles as well. Fantastic thanks Moov - I'll definitely be back next time I'm on the island.

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Featured Review
★★★★★
October 23, 2024
Original

Finding a seamless car rental in another country can be a challenge, but Moov has done it! We paid for our 5 day rental (with full insurance) upfront online. A representative contacted me via WhatsApp within 10 minutes of landing with clear instructions on where to meet for pickup. The process took minutes and we were on our way. Our car was new, clean, and in great working condition. Drop off process was contactless as we were given the exact location at the airport for drop off. So easy! Highly recommend this company.

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Featured Review
★★★★★
October 16, 2024
Original

Can recommend this service. I booked a car for 4 days, paid everything through the website. Took out full insurance, while no deposit is required, this is a good advantage. I liked the car, great driving experience with it

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Featured Review
★★★★★
September 15, 2024
Original

Initially I was little bit sceptical upon seeing the high rating. I thought the company was somehow manipulating it. I was wrong. I was really happy with the service. You order the car (the price was better compared with other rental companies). You communicate via whatsap (very responsive). You check in online and pick up the car at the airport. You don't have to wait the line and they drive the car to you. The car was what I ordered. You leave the car at the very same place you picked it up. Very convenient, good performance for price and customer friendly. I strongly redommend it. Some areas for improvement. The email with check in information was in spanish only. The car didn't have any wipers liquid. I got to know about the contact through whatsapp here. There wasn't any such an information on your web. I had to ask proactively how to pick up and leave the car. I would have appreciated if you sent the information beforehand.

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Featured Review
★★★★★
August 14, 2024
Original

Used this car company few years ago and never put in a review was excellent from start to finish paid for the cheapest car and ended up getting a brand new VW T cross. I would 100% recommend this company and would use them again if I was to go back to majorca.

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Featured Review
★★★★★
July 13, 2024
Original

We drove a Ford Puma for 5 days and it was absolutely a smooth experience. The car is economical, comfortable and has an amazing gps navigation system (easy to use and read). The staff was amazing and the prices were delightful. If you aren't renting from here then you're doing it all wrong. You've gained yourself a customer. See you next year!

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★★★★★
Local Guide December 2, 2024
Original
Great prices, very good service, pick up and drop off at the airport and the cars were great! 10/10 recommended
Local Guide December 1, 2024
Original
Before renting a car in Palma I googled extensively the reviews of most rental car companies. Ended up renting this one due to the high rating, despite the cost to rent being almost twice of other companies. However my experience was far from ideal. I rented a Fiat 500, which came with multiple scratches all around and the 3rd gear made a really bad noise when shifting. But the worse were two things: 1) I rented the car with blue pack. Upon arrival, the company wanted to charge me extra 25 EUR for refueling fee, on top of the full gas tank. I was very glad that I specifically asked to clarify this before renting the car. The answer I received by email was Bluepack fuel policy full to empty is meaning like where going to charge full tank on beginning, you don t need to fill it up again for us. You get full tank, you pay for full tank, so you can bring it empty. No extra 25 will be charged. This was what saved me from paying extra 25 , so be careful if you rent with blue pack ask if you will get charged extra or not. 2) My deposit for the rental was 2.700 . Despite returning the car on the 20th October with no extra damage (I took about 30 pictures of the car before and after to document everything), by the 12th November I had not received my deposit. I had to send 3 emails (and luckily I had saved my bank receipt with the deposit, Moov only processed the return on the 21st November (they sent me a ticket to prove it). Which means my credit card ended up charging me the 2.700 EUR and now will only receive the funds back at the end of December. In the end I did not pay any unforseen amounts, and the interactions via email were very cordial (hence 2 stars and not 1). But they did try to charge me extra 25 EUR and only processed my deposit 1 month later, which is not acceptable and we are not talking about small amounts. Once the car is returned, the deposit has to be returned promptly, not 1 month later... Edit: the company answered (like they did many times in other reviews before) that are the banks that take 1 month to process the return, which obviously is NOT TRUE. I am attaching 2 photos 1 with the contract of when I returned the car: you can see it was on 20 October and you can also see all the damages the car had. And on the second photo the paper I received from Moov where you can see the date of when they actually gave back my money: 21st November, 1 month later and after I sent a few emails saying I had not received my money back. On top of this, they even sarcastically say I should know which package I choose. Well I fully know because I read ALL the contract and what this company does is ILLEGAL. Retaining people s money with no reason is illegal and they only get away because they work mostly with foreigners that don t bother to pursue legal actions. Because of this my rating is further reduced from 2 stars to 1. Clearly trying to deceive people and blaming banks when they stay with money that they should return promptly.
November 28, 2024
Original
Get ready not to see your deposit back!!!! 2months to get reimbursed and no one mentions that it would take that long!!!
★★★★★
November 28, 2024
Original
Excellent, I rented a BMW 1 series and it looked fresh from the dealership. A lot of confidence and the best conditions. I will repeat next time
Translation
Excelente, alquile un BMW serie 1 y parecia recien salido de concesionario. Mucha confianza y las mejores condiciones. Repetire la proxima vez
★★★★★
November 28, 2024
Original
My experience with them has been incredible, unbeatable treatment, and very comfortable service. Leaving the airport with the car and the contract completed in less than 10 minutes, no other company had offered it to me. I will repeat without a doubt, I wish they were on the peninsula.
Translation
Mi experiencia con ellos ha sido increible, trato inmejorable, y el servicio muy comodo. Salir del aeropuerto ya con el coche y el contrato realizado en menos de 10 minutos, no me lo habia ofrecido ninguna otra compania. Repetire sin ninguna duda, ojala estuvieran por la peninsula.
November 27, 2024
Original
November 27, 2024
Original
After a bad experience related to a traffic complaint, I publish a review. I rented a vehicle with this company from September 9 to September 14 of this year, 2024. I rented a Jeep Avenger and they gave me a Ford Puma, it must be said that the car did not cause a problem. Late delivery of the vehicle and upon pickup we had to leave the keys in the glove compartment and open because no one came to pick it up. Now, today, Tuesday, November 26, 2024, they sent me an email telling me that on September 14 at 8:02 p.m. I was reported for accessing the ACIRE area while being prohibited from doing so and that they will charge me 25 for management fees. BE CAREFUL with these bad practices that have already been declared illegal by a final judicial ruling from the Provincial Court of Bilbao. Specifically, SAP Vizcaya 1329/2021, September 13, 2021. There are also several verified news items in different newspapers. I repeat, that neither this company nor any other try to charge you management fees, fines identification fees or whatever you want to call it (make it up), because the Bilbao AP ruled against SIXT 3 years ago declaring these practices null/voidable, for Even though they are included in contracts as clauses, these are abusive. All the best.
Translation
Tras una mala experiencia relacionada con una denuncia de trafico, publico resena. Alquile vehiculo con esta empresa desde el 09 de sept hasta el 14 de sept de este ano 2024. Alquile un jeep avenger y me dieron un ford puma, cabe decir que el coche no dio un problema. Entrega tardia del vehiculo y en la recogida tuvimos que dejar las llaves en la guantera y abierto porque nadie vino a recogerlo. A lo que vamos, hoy martes dia 26 de nov de 2024 me envian un correo indicandome que el 14 de septiembre a las 20:02 fui denunciado por acceder a zona ACIRE teniendolo prohibido y que me cargaran 25 por gastos de gestion. CUIDADO con estas malas praxis que ya estan declaradas ilegales por sentencia judicial firme de la Audiencia Provincial de Bilbao. Concretamente la SAP Vizcaya 1329/2021, 13 de Septiembre de 2021. Tambien hay varias noticias en diferentes periodicos contrastadas. Repito, que ni esta empresa ni ninguna otra os intente cobrar gastos de gestion, gastos de identificacion de multas o como quieran llamarlo (maquillarlo), porque la AP de Bilbao fallo en contra de SIXT hace 3 anos declarando estas practicas nulas/anulables, por mucho que os las incluyan en los contratos como clausulas, estas son abusivas. Un saludo.
1 helpful
★★★★★
November 25, 2024
Original
A great car at a reasonable price! The service provided by the Moov team makes the rental experience smooth and pain free. They are proactive at communicating instructions for pick up and drop off. 100% recommendable and will use again!
★★★★★
November 25, 2024
Original
Overall, I highly recommend it. However, you must remember that 90% of the time you will receive a completely different car than the one you ordered. Therefore, it is best to take the cheapest option. They always explain that but you get a higher model... so there is no point in choosing what you want to rent because you wont get it anyway. The contact was really great, both collecting and returning the vehicle every minute, no waiting - and I was very worried when I returned the vehicle on Sunday afternoon. The red package is probably the basis and everyone chooses it. The cars are very beat up, probably because they dont charge for damage, but on the other hand they dont check them upon delivery, so theres no need to panic and take photographic documentation when picking up the vehicle :)
Translation
Ogolnie bardzo polecam. Trzeba jednak pami ta e na 90% dostaniecie zupe nie inne auto ni zamawiacie. Dlatego najlepiej bra najta sz opcj . Zawsze t umacz e ale dostajesz wy szy model... dlatego nie ma sensu wybiera co chcecie wynaj bo i tak tego nie dostaniecie. Kontakt faktycznie super zarowno odbior jak i oddanie pojazdu do co minuty, zero czekania - a mia em spore obawy oddaj c pojazd w niedziel po po udniu. Pakiet czerwony to chyba podstawa i ka dy taki wybiera. Auta mega poobijane, pewnie dlatego e nie potr caj za uszkodzenia, ale z drugiej strony nie sprawdzaj przy odbiorze, dlatego nie ma co w panice robi dokumentacji fotograficznej odbieraj c pojazd :)
★★★★★
November 25, 2024
Original
Perhaps I have never experienced a better car rental company, clear website (choose from 3 rental options, with the red package you dont have to deal with anything or give a deposit). Communication via Whatsapp, when you arrive you write that you are here, you get instructions on where to go (we found it within 5 minutes), you sign the contract, take a picture of the damage to the vehicle and the fuel (cars in Mallorca are generally all broken down, maybe the same applies to rental companies always, but given that the cars are driven every day and have to earn money, some cosmetics are completely unimportant, in terms of operational condition they are in perfect condition.) and you can go. Dropping off the car at the same place and without the slightest problem. If I ever get to Mallorca again, I will definitely rent a car from this company.
Translation
Snad lep i p j ovnu aut jsem neza il, p ehledne stranky (na vyb r ze 3 mo nosti p j eni, s ervenym bali kem nic ne e ite ani nedavate zalohu). Komunikace p es Whatsapp, p i p iletu napi ete, e jste tu, dostanete instrukce kam mate p ijit (na li jsme to b hem 5 minut), podepi ete smlouvu, vyfotite si kody na vozidle a palivo (auta na Mallorce jsou v eobecn v echna bourana, u p j oven to plati snad v dy, ale vzhledem k tomu, e ty auta jezdi denn a musi vyd lavat je n jaka kosmetika upln nepodstatna, co se ty e provozuschopneho stavu jsou v perfektni kondici.) a m ete vyrazit. Odevzdani auta na stejnem mist a bez sebemen ich problem . Pokud se je t n kdy dostanu na Mallorcu rozhodn si p j im auto u teto spole nosti.
November 25, 2024
Original
Its been a month since we returned the car and I still havent been reimbursed for the 1,300 deposit, its unacceptable... As students, this is really, really disturbing for us.
Translation
Un mois que nous avons rendu la voiture et je nai toujours pas ete remboursee de la caution de 1300 , cest inadmissible... Etant etudiants cela est vraiment vraiment derangeant pour nous.
★★★★★
November 18, 2024
Original
★★★★★
November 18, 2024
Original
Everything went without a problem, quick and easy handover and delivery of the car. The condition of the car is also in very good condition. Overall, cant recommend anything but.
Translation
V e prob hlo bez problemu, rychle a snadne p edani i odevzdani auta. Stav auta taky ve velmi dobrem stavu. Celkov nem e nic ne -li doporu it.
★★★★★
November 18, 2024
Original
Clever service and problem solving
Translation
Klockren service och problemlosning
★★★★★
November 18, 2024
Original
Everything was perfect, easy to book, fast delivery and no problems with the return, they even gave us more time because it was not in high season. Competitive prices. No bail. Thanks for the service. Very happy, we will repeat without hesitation.
Translation
Todo perfecto, facil de reservar, rapidez en la entrega y ningun problema en la devolucion, incluso nos dejaron mas rato por no estar en temporada alta. Precios competotivos. Sin fianzas. Gracias por el servicio. Muy contento, repetiremos sin dudarlo.
★★★★★
November 18, 2024
Original
★★★★★
November 11, 2024
Original
Excellent service.
Translation
Excelente cervicio.
★★★★★
Local Guide November 11, 2024
Original
We rented two cars, Fiat 500, from Moov at the end of October, beginning of November 2024. We didnt arrive in PMI until after 8 p.m. and the two cars were brought directly to the airport. The cars had only run around 13,000km, but there were already some dents and scratches all around. Otherwise, from our point of view, everything on the vehicles was technically fine. The tanks were full. The on-site communication was entirely via WhatsApp, which was very uncomplicated. The return was also organized through WA, we were able to leave the cars in the airport car park and didnt have to take them to the car rental company. All in all it worked well, the price of around 33 per day including all insurance was ok in our opinion. I would rent a car here again.
Translation
Wir haben Ende Oktober, Anfang November 2024 zwei Autos, Fiat 500, bei Moov gemietet. Wir kamen erst nach 20 Uhr in PMI an, die beiden Autos wurden uns direkt an den Flughafen gebracht. Die Autos hatten erst ca. 13.000km gelaufen, allerdings schon rundrum einige Dellen und Kratzer. Ansonsten war an den Fahrzeugen aus unserer Sicht technisch alles in Ordnung. Die Tanks waren voll. Die Kommunikation vor Ort lief komplett uber WhatsApp was sehr unkompliziert war. Die Ruckgabe wurde auch uber WA organisiert, wir konnten die Autos im Parkhaus am Flughafen abstellen und mussten sie nicht zur Autovermietung bringen. Alles in allem hat es gut funktioniert, der Preis von ca. 33 pro Tag inkl. allen Versicherungen war aus unserer Sicht auch ok. Hier wurde ich wieder ein Auto mieten.
November 11, 2024
Original
★★★★★
Local Guide November 11, 2024
Original
Absolutely professional servis and Best communication, recommended!
★★★★★
November 4, 2024
Original
Rental car was as discussed in advance. Was waiting for us in the parking lot of the airport terminal. Delivery of the car is just as easy. Simply return to the terminal in the parking lot. Top. Until next time. Definitely again.
1 helpful
★★★★★
Local Guide November 4, 2024
Original
The small disappointment was not having the car reserved (Jeep Avenger) even if the one we had (Ford Puma Hybrid) was very good. Other than that, everything was perfect and easy from start to finish. I had read a lot of bad reviews about other car rental agencies, thats why I chose Moove rent a car and I was completely satisfied. When I return to Mallorca I will pass by them again. I obviously recommend with your eyes closed.
Translation
La petite deception a ete de ne pas avoir la voiture reservee (Jeep avenger) meme si celle que nous avons eue (Ford puma hybride) etait tres bien. A part ca, tout a ete parfait et simple du debut a la fin. J avais lu beaucoup de mauvais commentaires sur les autres agences de location de voitures, c est pourquoi j ai choisi Moove rent a car et j ai ete entierement satisfait. Lorsque je reviendrai a Mallorque, je passerai a nouveau par eux. Je recommande bien evidemment les yeux fermes.
★★★★★
November 4, 2024
Original
Excellent ! We rented a Fiat 500 with the child seat option. Even with an hours notice, the Moov rent a car team brought the car quickly. The contract is signed and off we go. 1000km in 10 days. RAS on the way back. We left the car in the airport parking lot. I recommend +++
Translation
Excellent ! Nous avons loue une Fiat 500 avec loption siege enfant. Meme avec 1 heure davance, lequipe de Moov rent a car a apporte la voiture rapidement. Le contrat est signe et cest parti. 1000km en 10 jours. RAS au retour. Nous avons laisse la voiture au parking de laeroport. Je recommande +++

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