Sabadell Renting - Outlet vehicles d'ocasio in Montcada i Reixac

3.2
★★★☆☆
(182 reviews)

Working Hours

Monday 10 AM-2 PM , 3-7 PM
Tuesday 10 AM-2 PM , 3-7 PM
Wednesday 10 AM-2 PM , 3-7 PM
Thursday 10 AM-2 PM , 3-7 PM
Friday 10 AM-2 PM , 3-7 PM
Saturday Closed
Sunday Closed

Location

Business Features

Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Contact Information

+34 900 100 677 bsrentingvo.com

Address

Carrer de la Telematica, 2, 5 planta

08110 Montcada i Reixac

Plus Code: F5P6+HW Montcada i Reixac, Spain

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Inside

Inside

Car dealership

Car dealership

3.2
★★★☆☆
182 reviews

Rating Distribution

5 stars
79 (43.4%)
4 stars
18 (9.9%)
3 stars
13 (7.1%)
2 stars
9 (4.9%)
1 star
63 (34.6%)

Most Mentioned

price 18 workshop 16 contract 12 phone 11 pay 7 responsibility 5 state 5 vehicle inspection 4 authorisation 3 tires 3
Featured Review
September 19, 2024
Original

Tras la inspeccion en la ITV, nos vimos obligados a cambiar neumaticos. Esto se hizo el 1 de julio. Los nuevos neumaticos dan una sensacion insegura. Parece como si el coche bailara. Llame el 2 de julio e informe de que no queremos estos neumaticos. Llevaban neumaticos Continental. Ahora una marca mas barata hungaro. Esto no me importa en si, pero lo que importa es que ahora tengo miedo en mi coche. Llame mas de 20 veces. Solo una vez le devolvieron la llamada a mi marido, diciendole : dentro de unos meses expirara vuestro contrato.......asi que de que nos preocupamos. Efectivamente, cuanto mas esperas para actuar, mas se acerca la fecha. Si tengo un accidente, el responsable es Sabadell!

Translation

After the MOT inspection, we were forced to change tires. This was done on July 1st. The new tires feel unsafe. It seems as if the car is dancing. I called on July 2nd and reported that we do not want these tires. They had Continental tires. Now a cheaper Hungarian brand. This doesn't matter to me per se, but what matters is that now I'm scared in my car. I called more than 20 times. Only once did they call my husband back, telling him: in a few months your contract will expire......so what do we worry about. Indeed, the longer you wait to act, the closer the date gets. If I have an accident, Sabadell is responsible!

1 found this helpful
Featured Review
September 13, 2024
Original

No me queda otra que acabar el renting que tengo, pero no lo recomendaria absolutamente a nadie. Tardan en la entrega del vehiculo, el servicio de atencion al cliente pesimo. Ahora he pedido cita para cambiar el aceite en un taller autorizado, me dan la cita pero no dan la orden al taller para hacer el cambio, por lo que una cosa tan sencilla como cambiar el aceite, no la pueden gestionar y tengo que volver otro dia al taller. Cuando llamas a atencion al cliente no dan absolutamente ninguna respuesta que sirva para nada.

Translation

I have no choice but to finish the lease I have, but I would absolutely not recommend it to anyone. They take time to deliver the vehicle, the customer service is terrible. Now I have made an appointment to change the oil at an authorized workshop, they give me the appointment but they do not give the order to the workshop to make the change, so a thing as simple as changing the oil, they cannot manage it and I have to return again day to the workshop. When you call customer service they give absolutely no answer that is of any use.

1 found this helpful
Featured Review
August 20, 2024
Original

Horrible. Asistencia de siniestros sin que te cojan el telefono. Tienes que pasar ITV y en la Comunidad Valenciana no tienen ningun centro concertado. Se supone que tienes seguro a todo riesgo por el cual pagas una cantidad enorme y tienes que pasar cada vez un cuestionario como si fuese una delincuente. Muy mal servicio de atencion telefonica. Pesimo

Translation

Awful. Claims assistance without them picking up the phone. You have to pass ITV and in the Valencian Community they do not have any approved center. You are supposed to have comprehensive insurance for which you pay a huge amount and you have to pass a questionnaire each time as if you were a criminal. Very bad telephone service. Appalling

1 found this helpful
Featured Review
August 3, 2024
Original

Por la experiencia q hemos vivido no os aconsejo para nada el Sabadell renting. Lo primero estuvimos esperando a q nos entregan el vehiculo 5 meses. Y luego para devolverlo otros 3 meses mas. Llevan un desmadre total en gestiones. Lo unico q no falla es cobrar todos los meses. Y sobre todo tener mucho cuidado lo q pone en el contrato antes de firmar. Pq resulta q ponen publicidad enganosa en su pagina web. Alli pone bien claro LOS NEUMATICOS ILIMITADOS para empresas. Y q sorpresa nos hemos llevado a la hora de la verdad. Tienes q estar TU pendiente del todo. Y luego eso parece q desde un departamento a otro mandan la informacion con las palomas mensajeras. Osea una experiencia horrible.

Translation

Based on the experience we have had, I do not recommend Sabadell renting at all. First of all, we were waiting for the vehicle to be delivered to us for 5 months. And then to return it for another 3 months. They have a total mess in their efforts. The only thing that doesn't fail is to get paid every month. And above all, be very careful what it says in the contract before signing. Because it turns out that they put misleading advertising on their website. There it makes it very clear THE UNLIMITED TIRES for companies. And what a surprise we have had at the moment of truth. You have to be fully aware. And then it seems that from one department to another they send the information with carrier pigeons. I mean a horrible experience.

1 found this helpful
Featured Review
July 25, 2024
Original

Sabadell Renting is the worst service you can possibly imagine. Its a mafiosi-style scam of bringing customers to the verge of getting the car repaired and fixed by themselves, upfront but - in case - you never get your money back. No garage nor any other workshop will give you an appointment for your car when they see that they have to deal with SABADELL RENTING! The authorisation process for even the slightest scratch is painfully slow, incompetent and subject to a purposefully "Go-Slow", in order to exasperate you entirely. NEVER EVER AGAIN and I urge you to do the same. DON'T USE SABADELL RENTING!

2 found this helpful
Featured Review
July 7, 2024
Original

Vehiculo dos semanas en taller me dicen una cosa y en el taller me lo desmienten. Dandome largas para el vehiculo sustitucion ya me paso ano pasado que no me lo dieron.... por averia 10 dias de vehiculo sustitucion si es averia no es culpa mia y yo pago el renting ( alquiler del mes completo) creo q deberian dejarte otro coche lo que tarde la reparacion. Un monton de llamadas... ellos eligen taller a 3 horas de viaje de mi domicilio que me tendre que comer cuando se dignen a reparar el coche. Lamentable. Tras 20 dias me contestan q la rotura de embrague es por un uso indebido del vehiculo q pague yo 2000 euros... en los juzgados lo veremos. Sinverguenzas cero recomendacion. despues de un contraperitacion me dan la razon y no hubo negligencia yo he desembolsado 3000 euros y ahora me lo van devolviendo con cuenta gotas.... Toreandome son impresentables. Actualizando desde septiembre esperando me abonen facturas... Dando largas y mas largas me hacen cambiar las facturas de nombre para no abonarlas toda contestacion por parte de ellos es . Lo pasamos al departamento correspondiente.... 2 meses asi...

Translation

Vehicle in the workshop for two weeks, they tell me one thing and in the workshop they deny it. I'm dragging my feet about the replacement vehicle and it happened to me last year that they didn't give it to me.... due to a breakdown 10 days of replacement vehicle if it's a breakdown it's not my fault and I pay the renting (full month's rent) I think they should give you another one car however long the repair takes. A lot of calls... they choose a workshop 3 hours away from my home that I will have to eat when they deign to repair the car. Regrettable. After 20 days they answer me that the clutch breakage is due to improper use of the vehicle that I paid 2000 euros... we will see in court. Scoundrels zero recommendation. After a cross-examination they agree with me and there was no negligence, I have disbursed 3000 euros and now they are returning it to me with little drops.... Toreandome are unpresentable. Updating since September waiting for them to pay me invoices... Taking longer and longer they make me change the name of the invoices so as not to pay them, any response from them is . We passed it on to the corresponding department.... 2 months like this...

3 found this helpful
Featured Review
February 14, 2023
Original

Extremely poor customer service. My requested forms were never received. Phone calls were transferred numerous times. Called five different times and was told each time I would receive a call back. No one has ever called me back. All of the above after my rental car was vandalized. It's been a week and still nothing. Horrible.

Featured Review
★★★
September 26, 2022
Original

Doesn't show all the cars available. There is no client's access so you can check details of your contract.

Local Guide November 29, 2024
Original
A lifetime of renting cars and I had never experienced a nightmare like with the Sabadell. Dont even think about it. For nothing in the world.
Translation
Toda una vida con coches de renting y nunca habia vivido una pesadilla como con el Sabadell. Ni se os ocurra. Por nada del mundo.
Local Guide November 1, 2024
Original
An expensive company and they treat the customer very poorly, and they will never hire a replacement car. They will try their best to not give it to you in case of a breakdown or accident. Seriousness 0
September 1, 2024
Original
Shameful, they put a lot of face on it, After an accident, with the rental car they decided to take the car to the UNofficial service, the repair was done wrong, and now Wolsvagen does not want to take charge, I have been without a car for 3 months without a car and paying the fee, they give me a replacement car and a week later they tell me to return it, I still dont have a car. It is shameful.
Translation
Vergonzoso, le ponen muchisima cara, Tras un accidente, con el coche de renting decidieron llevar el coche al servicio NO oficial, la reparacion ha hicieron mal, y ahora la Wolsvagen no se quiere hacer cargo, llevo sin coche 3 meses sin coche y pagando la cuota, me dan un coche de sustitucion y a la semana me dicen que lo devuelva, sigo sin coche. Es vergonzoso.
1 helpful
Local Guide August 1, 2024
Original
August 1, 2024
Original
4 DAYS WITHOUT THE EXPERT GOING TO SEE MY DAMAGED CAR AT THE WORKSHOP INDICATED BY THEM. 4 DAYS WITHOUT A CAR TO BE ABLE TO GET AROUND. THE WORKSHOP DOES NOT DO ANYTHING UNTIL THE EXPERT COME. 7-8 PHONE CALLS TO KNOW WHATS GOING ON AND ALWAYS BUSY. IMPOSSIBLE TO CONTACT THEM. HORRIFYING!!!!!
Translation
4 DIAS SIN IR EL PERITO A VER MI COCHE AVERIADO EN EL TALLER INDICADO POR ELLOS. 4 DIAS SIN COCHE PARA PODER DESPLAZARME. EL TALLER NO HACE NADA HASTA QUE VENGA EL PERITO. 7-8 LLAMADAS X TELEFONO PARA SABER QUE PASA Y SIEMPRE OCUPADOS. IMPOSIBLE DE CONTACTAR CON ELLOS. HORROSO!!!!!!
1 helpful
July 1, 2024
Original
A shame, Ive been waiting for a week for them to give me a workshop where I can solve a problem that the ITV gave, they cant send you to the department that informs you, they cant send you to a person in charge to file a complaint, the only thing you can do is Call the Customer Service department who says they are complaining but the solution never comes and while the car is stopped.
Translation
Una verguenza, llevo una semana esperando que me den un taller donde solucionar un problema que dio la ITV, no te pueden pasar con el departamento que te informa, no te pueden pasar con un responsable para poner una queja, lo unico que puedes hacer es llamar a departamento de Atencion al Cliente que de dice que lo reclama pero la solucion nunca llega y mientras el coche parado.
2 helpful
July 1, 2024
Original
June 1, 2024
Original
A shame... you call because you need help and... 0 intention to help, without a car and paying, this is how they take care of their clients. If you are going to contract renting with Sabadell, it is better to continue looking at options.
Translation
Una pena.. llamas porque necesitas ayuda y .. 0 intencion de ayudar, sin coche y pagando, asi cuidan a sus clientes.Si vais a contratar renting com Sabadell, mejor seguid viendo opciones.
3 helpful
May 1, 2024
Original
I only give 2 stars. And those 2 just for answering the phone. But solving the cases - they are not worth a penny. They dont meet the promised deadlines, they make me waste my money and time. They invent the deadlines for the days of the replacement car that corresponds to me. Poor communication between your insurers, workshops and clients. Pessimo. I do not recommend at all
Translation
Doy solo 2 estrellas . Y esas 2 solo por atender el telefono . Pero resolver los casos - no valen ni una . No cumplen los plazos prometidos , me hacen perder mi dinero y tiempo . Inventan los plazos de los dias de l coche de sustitucion que me corresponde . Mal comunicado entre sus aseguradoras ,talleres y clientes . Pessimo . No recomiendo para nada
3 helpful
March 1, 2024
Original
Waiting three long months for a response, after submitting all the necessary documents, the application was rejected for not having payroll in Spain (but very secure income/economic resources, from another country). It is not the Renting policy that makes me angry. The Renting company should have rejected the application on the first day when looking at the data, not leaving people hanging for three months before rejecting it...
Translation
Esperando tres largos meses para una respuesta, despues de entregar todos los documentos necesarios, la solicitud fue rechazada por no tener nominas en Espana (pero ingresos/recursos economicos muy seguros, de otro pais). No es la politica del Renting que me da la rabia. El Renting deberia sido rechazada la solicitud el primer dia al mirar los datos, no dejar la gente en el aire por tres meses antes de rechazarla
1 helpful
February 1, 2024
Original
NUMERO DE EXPEDIENTE 2024/002522 On 01-08-2024, my car was towed by the tow truck because it was making a strange noise. They send it to a workshop (designated by them, and they determine that the noise is due to the fog light that has been inserted inside) and they tell me to report it to the insurance, which I do, and I tell them to proceed to repair it. My surprise is that as of today, 01-30-2024, they have not responded to me, nor have I returned the car (3 weeks due to a fog light), sorry if they have responded to me, they indicate that they are registering the workshop that they sent me to change me The focus. (Incredible). I am not exaggerating, reporting that I have called more than 25 times and they have never called me back, much less given a solution. More than three weeks to change a fog light and I still dont have a car, I call customer service and they dont answer me or give me any solution, they indicate again that they pass grade but thats how we continue. Nor do they put a rental car knowing that the error is them and I have an email in response to a claim on the 22nd which textually copy the first part dear Don Gonzalo, Taking into account the follow-up of your case and as we have indicated in a telephone call, we inform you that we are waiting for confirmation of registration of the workshop to proceed to assign it and be able to issue authorization and so we continue, of course a deal and a really despicable service. I hope they deign to answer me, solve it and compensate me. Of course, it is not recommended, and the worst of all is that you cannot contact anyone responsible.
Translation
NUMERO DE EXPEDIENTE 2024/002522 El dia 08-01-2024, mi coche fue recolcado por la grua ya que hacia un ruido extrano. Lo mandan a un taller (designado por ellos, y determinar que el ruido es por el foco antiniebla que se ha metido para dentro) y me indican que de parte al seguro, lo cual hago, e indico que procedan a repararlo. Mi sorpresa es que a fecha de hoy 30-01-2024, no me han respondido, ni devuleto el coche (3 semanas por un antiniebla), perdon si me han respondido, indican que estan dando de alta al taller que me enviaron para cambiarme el foco. (Increible). No exagero, informando que he llamado mas de 25 veces y nunca me han devuelto la llamada y mucho menos dado una solucion. Mas de tres semanas para cambiarme un foco antiniebla y sigo sin coche, llamo a atencion al cliente y no me responden ni me dan solucion alguna, indican nuevamente que pasan nota pero asi seguimos. Tampoco me ponen un coche de alquiler sabiendo que el error es de ellos y tengo un mail en respuesta a una reclamacion del dia 22 el cual copio textualmente la primera parte Estimado Don Gonzalo, Atendiendo al seguimiento de su caso y tal y como le hemos indicado en llamada telefonica, informarle que estamos a la espera de confirmacion de Alta de taller para proceder a asignar el mismo y poder emitir autorizacion y asi seguimos, desde luego un trato y un servicio realmente despreciable. Espero se dignen a responderme, solucionarmelo y compensarlo. Desde luego 0 recomendable, y lo peor de todo, es que no se puede contactar con ningun responsable.
5 helpful
December 1, 2023
Original
THEY ARE SHAMELESS!! They told me that everything was included except gasoline...The car went wrong and they are not responsible for anything!! and they attribute everything to your driving style. I cant recommend it to anyone. If you are thinking about it, this option is very risky.
Translation
SON UNOS SINVERGUENZAS!! Me decian que estaba todo incluido menos la gasolina...El coche ha salido mal y no se hacen responsables de nada!! y todo lo achacan a tu modo de conduccion. No se lo puedo recomendar a nadie. Si te lo estas pensando esta opcion es muy arriesgada
4 helpful
Local Guide December 1, 2023
Original
My previous car was rented with them. I wont repeat it even if they point a shotgun at me. The car was defective and I had to eat it for 5 years. Customer service worse than bad! I dont recommend it at all.
Translation
Mi anterior coche fue de renting con ellos. No repito ni aunque me apunten con una escopeta. El coche estaba defectuoso y me lo tuve que comer durante 5 anos. Atencion al cliente peor que mal! No lo recomiendo en absoluto.
3 helpful
Local Guide December 1, 2023
Original
Thieves without further ado, they charge you for things that dont exist and they dont pick up the phone for complaints. If you are thinking of taking their services, run away!!
Translation
Ladrones sin mas, te cobran por cosas que no existen y no te cogen el telefono para reclamaciones. Si estas pensando en tomar sus servicios, huye!!
1 helpful
December 1, 2023
Original
I have a company car rental contract that ended last March. My company bought an extension until October 2023, when the new car arrives. I had to inspect the car and after taking it to the shop and paying a rental fee, the next day the shop informed me that Sabadell rejected the service because the contract was over. Today, after a week, I have had two calls with the Sabadell Renting staff and they have no idea (one left me waiting 20 after giving them my license plate number and the other told me that the contract has expired in 2022 (!) and the extension of the contract has expired in March 2023). Today, 6/27, the Sabadell Renting salesperson sent an email (copy me) to his colleagues asking them to unblock me from the ban on carrying out a car inspection. I still dont have a final resolution to the problem. The car is 2400 km overdue for service and has not changed the oil or brake fluid. Sabadell Renting is a total shame for a company. If I could put zero, I would. Update 5/7: A week after renting realized their mistake, Im still waiting for them to tell me which shop I can take my car to to have it serviced. Update 7/18: after Sabadell confirmed by email the workshop where I should take the car for the inspection (AR Motors La Maquinista), I booked an appointment for yesterday 7/17, I left the car at the agreed time and 3 hours later The shop called me to inform me that Sabadell denied them inspection of the car. Another day lost, another day my company paid for a replacement car. Im still laughing at such COMPLETE, incompetence and COMPLETE mess.
Translation
Tengo un contrato renting de coche de empresa que finalizo en marzo pasado. Mi empresa compro una extension hasta octubre de 2023, cuando llega el auto nuevo. Tuve que revisar el coche y despues de llevarlo al taller y pagar un alquiler, al dia siguiente el taller me informo que Sabadell rechazo el servicio porque el contrato estaba terminado. Hoy despues de una semana he tenido dos llamadas con el personal de Sabadell Renting y no tienen ni idea (una me dejo esperando 20 despues de darle mi numero de placa y la otra me dice que el contrato ha vencido en 2022 ( !) y la prorroga del contrato ha vencido en marzo de 2023). Hoy el 27/6 el comercial de Sabadell Renting ha mandado un email (copiadme) a sus companeros pidiendoles que me desbloqueen de la prohibicion de hacer la revision del coche. Todavia no tengo una resolucion final del problema. El coche tiene 2400 km de retraso en el servicio y no ha cambiado el aceite ni el liquido de frenos. Sabadell Renting es una verguenza total para una empresa. Si pudiera poner cero, lo haria. Actualizacion 5/7: una semana despues de que renting se dio cuenta de su error, todavia estoy esperando que me digan a que taller puedo llevar mi auto para que lo revisen. Actualizacion 18/7: despues de que Sabadell me ha confirmado por email el taller donde debo llevar el coche para la revision (AR Motors La Maquinista), reserve cita para ayer 17/7, deje el coche a la hora acordada y 3 horas despues me llamo el taller para informarme que Sabadell les nego la revision del coche. Otro dia perdido, otro dia mi empresa pago un coche de sustitucion. Todavia me estoy riendo de tal COMPLETO, incompetencia y COMPLETO desorden.
4 helpful
Local Guide December 1, 2023
Original
There is no way for them to pick up the phone... how angry
Translation
No hay manera de que cojan el telefono...que rabia
1 helpful
December 1, 2023
Original
We have 2 rental cars in this company. Save yourselves misfortunes and look for another company, they dont respond to anything, endless hours waiting on the phone so they end up hanging up on you, the car has been in the scrapyard for more than 1 month and there is no way they can fix it or give a replacement car (having hired him) .. SHAME After 6 WEEKS we are still waiting for the replacement car, they have lost the car keys in the workshop (I found out by calling) and when I called the workshop where it is supposed to be (because they gave me a choice between 3 workshops and I chose the one that was (less very far from my area) they tell me that the car is not there and that they dont know where it is I laugh so as not to cry... SHAMEFUL SAVE YOUR MONEY LOOK FOR ANOTHER RENTING COMPANY
Translation
Tenemos 2 coches de renting en esta empresa. Ahorraos desgracias y buscad otra compania, no responden ante nada, horas interminables en espera al tlf para que acaben colgandote la llamada, el coche en el desguace desde hace mas de 1 mes y no hay forma de que lo arreglen ni den un coche de sustitucion (teniendolo contratado) .. VERGUENZA Despues de 6 SEMANAS seguimos esperando el coche de sustitucion, han perdido las llaves del coche en el taller (me he enterado llamando) y al llamar al taller donde se supone que esta (porque me dieron a elegir entre 3 talleres y elegi el que estaba menos lejisimos de mi zona) me dicen que el coche no esta alli y que no saben donde esta me rio por no llorar VERGONZOSO AHORRAOS EL DINERO BUSCAD OTRA COMPANIA DE RENTING
6 helpful