Road Trip Car Rental Merida in Merida

4.7
★★★★★
(34 reviews)

Proporcionamos un transporte para disfrutar tus vacaciones al maximo, a cambio de muy poco. Pasala bomba con nuestros autos a precios de regalo! Con Road Trip Merida encontraras un vehiculo de acuerdo a tus necesidades a un precio justo.

Working Hours

Sunday 8 AM-8 PM
Monday 8 AM-8 PM
Tuesday 8 AM-8 PM
Wednesday 8 AM-8 PM
Thursday 8 AM-8 PM
Friday 8 AM-8 PM
Saturday 8 AM-8 PM

Location

Business Features

Accessibility
  • Wheelchair-accessible seating
  • Wheelchair-accessible toilet
Amenities
  • Gender-neutral toilets
Crowd
  • LGBTQ+ friendly
  • Transgender safe space

Contact Information

+52 81 1810 1378

Address

C. 21 313-E

97255 Merida

Plus Code: W8MM+4H Merida, Yucatan, Mexico

Photo Gallery

Featured

Featured

By owner

By owner

Street View & 360deg

Street View & 360deg

4.7
★★★★★
34 reviews

Rating Distribution

5 stars
31 (91.2%)
4 stars
1 (2.9%)
3 stars
0 (0.0%)
2 stars
0 (0.0%)
1 star
2 (5.9%)

Most Mentioned

price 9 cost 6 insurance 6 airport 6 cart 3 perfectionist 2 pronto 2 rebate 2 mechanic 2 warranty 2
Featured Review
★★★★★
November 23, 2024
Original

Excelente opcion, seguro y confiable, trato amable, comunicacion y atencion en todo momento. Rentamos un carro en muy buenas condiciones que nos permitio disfrutar nuestras vacaciones

Translation

Excellent option, safe and reliable, friendly treatment, communication and attention at all times. We rented a car in very good condition that allowed us to enjoy our vacation.

Featured Review
★★★★★
November 16, 2024
Original

Excelente servicio!!! No tuve ningun contratiempo, el auto funciono a la perfeccion todo el tiempo, me regresaron mi deposito inmediatamente!, ademas nos explicaron las reglas de conduccion en Merida!

Translation

Excellent service!!! I didn't have any setbacks, the car worked perfectly all the time, they returned my deposit immediately! They also explained the driving rules in Merida to us!

Featured Review
★★★★★
October 20, 2024
Original

Excelente servicio, fue mi primera vez rentando un carro y todo salio muy bien, viaje con mi pareja de vacaciones a merida desde Puebla y los recomiendo 100%, tuve el carro una semana completa y todo muy bien, el carro muy bien cuidado, si quieres conocer Yucatan un carro si te facilita las cosas

Translation

Excellent service, it was my first time renting a car and everything went very well, I traveled with my partner on vacation to Merida from Puebla and I recommend them 100%, I had the car for a full week and everything was very good, the car was very well taken care of, yes you want to know Yucatan a car if it makes things easier for you

Featured Review
★★★★★
September 24, 2024
Original

Excelente servicio nosotros estuvimos por alla con ellos la semana pasada y todo muy bien, precios accesibles, son muy amables y todo el tiempo estan al pendiente desde que vas a llegar hasta que entregas el vehiculo, 100% recomendado, definitivamente sera mi opcion en algun otro viaje por alla!!

Translation

Excellent service, we were there with them last week and everything was very good, affordable prices, they are very friendly and they are always on the lookout from the moment you arrive until you deliver the vehicle, 100% recommended, it will definitely be my option at some point. another trip there!!

Featured Review
★★★★★
September 23, 2024
Original

Excelente servicio Los vehiculos en excelentes condiciones Muy accesible el costo Y nuestro asesor Jose de Jesus fue muy amable en guiarnos y explicarnos todo Lo recomendamos ampliamente. Saludos.

Translation

Excellent service Vehicles in excellent condition Very affordable cost And our advisor Jose de Jesus was very kind in guiding us and explaining everything to us. We highly recommend it. Greetings.

1 found this helpful
Featured Review
★★★★★
September 17, 2024
Original

Excelente servicio nos recibieron en el aeropuerto y nos llevaron nuevamente, el vehiculo versa en excelente condiciones y el trato es de lo mejor muy recomendando cuando vengan a Merida no busquen mas esta es la solucion para transportase en Merida y alrededores, es la segunda ves que venimos y siempre tan atentos como siempre, gracias y esperemos pronto estar de vuelta

Translation

Excellent service, they welcomed us at the airport and took us again, the vehicle is in excellent condition and the treatment is the best, highly recommending when you come to Merida, look no further, this is the solution to transport yourself in Merida and surrounding areas, it is the second time that We come and always as attentive as always, thank you and we hope to be back soon

Featured Review
★★★★★
July 26, 2024
Original

El servicio y atencion excelente, el tramite sencillo y justo, sin sorpresas de costos adicionales , al regresar el vehiculo, me devolvieron mi deposito de garantia ,en ese momento , sin ningun problema, claro despues de revisar conjuntamente el vehiculo.( Lo rente por 14 dias y sin problemas el vehiculo).

Translation

The excellent service and attention, the simple and fair procedure, without surprises of additional costs, upon returning the vehicle, they returned my security deposit to me, at that time, without any problem, of course after jointly reviewing the vehicle. (I rented it for 14 days and no problems with the vehicle).

Featured Review
June 28, 2024
Original

Pesimo servicio, al principio se muestran muy accesibles y amables, pero sus vehiculos cuentan con muchas deficiencias, en cuanto sali a los 10 min ya se le habia zafado la defensa, a los 2 dias se le cayo la tolva porque esta agarrada solo con unas cintas, al llamar me dijeron que lo solucionara yo, ya sea que llamara al seguro o que viera como las volvia a amarrar o quitar, me hicieron pagar el servicio de un mecanico para que fuera a mi domicilio y comprar unas citas que ni se usaron. Revisen bien el vehiculo incluso de abajo. Al entregar el vehiculo no me queria regresar mi deposito que porque lo estaba regresando sin gasolina, cuando claramente ellos me lo entregaron igual o peor que el auto se jaloneaba de que no traia nada de gasolina. Definitivamente que mala experiencia rentar con ellos

Translation

Terrible service, at first they seem very accessible and friendly, but their vehicles have many deficiencies, as soon as I left after 10 minutes the bumper had already come loose, after 2 days the hopper fell off because it was only held on with a few tapes, when I called they told me to solve it myself, whether I called the insurance or saw how they re-tied or removed them, they made me pay for the service of a mechanic to come to my home and buy some appointments that nor were they used. Check the vehicle well, including from below. When I delivered the vehicle, they did not want to return my deposit because I was returning it without gasoline, when clearly they gave it to me just as much or worse than the fact that the car was complaining that it did not have any gasoline. Definitely what a bad experience renting with them.

★★★★★
October 1, 2024
Original
Highly recommended, simple and without much paperwork or hidden charges. If you are looking for something easy and reliable, do not hesitate to turn to the agency
Translation
Muy recomendable, sencillo y sin tanto tramite ni cargos escondidos. Si buscan algo facil y confiable no duden en recurrir a la agencia
★★★★★
September 1, 2024
Original
Super recommended. Excellent service. We didnt have any mechanical issues and the car was super clean. They went for us to the airport and everything was super safe. And at the end they took us to the airport.
Translation
Super recomendados. Excelente servicio. No tuvimos ningun tema mecanico y el auto super limpio. Fueron pro nosotros al aeropuerto y todo super seguro. Y al finalizar nos llevaron al aeropuerto.
July 1, 2024
Original
TERRIBLE ATTITUDE, ZERO PROFESSIONAL, THEY OVERCHARGED US, AND DUE TO A BAD REVIEW THEY REFUSED TO RETURN THE MONEY TO US When we arrived the place was small, and when we took the car, after 2 blocks it started to malfunction. It was obvious that they already knew about the fault and still gave it to us. They offered us to change it, but the other one was smaller. It worked in itself but sometimes it stopped accelerating and you had to turn it off for a few minutes for it to work again, it happened to us about 4 times in a period of 1 week. After returning the car we realized that although the contract said a cost per day with the agreed price, they had charged another cost per day, and they also overcharged us because we had given an advance payment that they did not take into account. We contacted them on WhatsApp and they accepted the error, but they only tell us that they are reviewing it, and so on for several days. They told me I honestly dont think they will get the money back because it had been a long time since it had been 2 weeks since that payment had been made. They also argued that maybe I had been overcharged, but maybe another customer had been undercharged, and thats why they couldnt refund my money. I told him that was not my problem, that they were not being honest, because even though it was a mistake, they were not taking responsibility to do the right thing. I have insisted that they put me in touch with someone in charge or a manager, but they dont give me any other contact, and they just drag me off. Edit: When I contacted again to ask for my refund, they told me that they would not refund me because I was defaming them with this review (everything I wrote was true, except for one detail about the age of the car, which is of no importance to me claim). They acted offended, and said that they were about to give me my refund but that because of my review they would no longer do so. I offered to delete it, but I realized that it was just an excuse, because they were refusing to give me a refund. I thought about complaining to Profeco but I didnt want to continue dealing with these people. Nothing professional that because a client gives a bad review, they take it personally, and use it as an excuse not to return money that they accepted that they overcharged. For them, stealing for a review is justified. Rude and bad attitude
Translation
TERRIBLE LA ACTITUD, CERO PROFESIONAL, NOS COBRARON DE MAS, Y POR UNA MALA RESENA SE NEGARON A REGRESARNOS EL DINERO Al llegar el lugar era pequeno, y al llevarnos el carro, a las 2 cuadras empezo a dar fallas. Era obvio que ya sabian de la falla y aun asi nos lo dieron. Nos ofrecieron cambiarlo, pero el otro era mas pequeno. En si funcionaba pero a veces dejaba de acelerar y habia que apagarlo unos minutos para que volviera a funcionar, nos ocurrio unas 4 veces en un lapso de 1 semana. Despues de regresar el carro nos dimos cuenta que aunque el contrato decia un costo por dia con el precio acordado, habian cobrado otro costo por dia, y ademas nos cobraron de mas porque habiamos dado un anticipo que no tomaron en cuenta. Los contactamos por WhatsApp y aceptaron el error, pero solo nos dicen que lo estan revisando, y asi por varios dias. Me dijeron sinceramente no creo que le regresen el dinero porque habia pasado mucho tiempo, siendo que tenia 2 semanas que se habia hecho ese pago. Tambien argumentaron que tal vez a mi me habian cobrado de mas, pero tal vez a otro cliente le habian cobrado de menos, y por eso no podian devolverme el dinero. Le dije que ese no era mi problema, que ellos no estaban siendo honestos, porque aunque haya sido un error, no estaban tomando responsabilidad para hacer lo correcto. He insistido en que me comuniquen con alguien a cargo o un gerente, pero no me dan ningun otro contacto, y solo me dan largas. Edit.: Cuando volvi a contactar para pedir mi reembolso, me dijeron que no me lo harian porque los estaba difamando con esta resena (todo lo que escribi fue cierto, excepto un detalle de la antiguedad del carro, lo cual no tiene importancia a mi reclamo). Se hicieron los ofendidos, y dijeron que ya estaban a punto de hacerme mi reembolso pero que por mi resena ya no me lo harian. Ofreci borrarla, pero me di cuenta que era solo una excusa, porque estaban negados a hacerme la devolucion. Pense en quejarme ante Profeco pero no quise seguir lidiando con estas personas. Nada profesional que porque un cliente ponga una mala resena, lo tomen personal, y lo usen como excusa para no devolver dinero que ellos aceptaron que cobraron de mas. Para ellos esta justificado robar por una resena. Groseros y con mala actitud
2 helpful
★★★★★
June 1, 2024
Original
Excellent service and good car, the one we rented on our trip, totally recommended.
Translation
Excelente atencion y buen auto el que alquilamos en nuestro viaje totalmente recomendable
★★★★★
Local Guide April 1, 2024
Original
The process was fast even though it was almost from one day to the next, very clear information, they do not make extra charges when picking up the car other than just a small retention that is returned to you at the end of the rental if you deliver the unit exactly as it was. They gave it to you, at the beginning there was a small situation but Samuel solved it for me immediately when I arrived at the place, he made me feel safe and removed all my doubts, at the end of my visit they treated me equally quickly and took us to the airport because it is close, Definitely if I return to Merida I will look for this car rental service again, really dont think twice and purchase your rental here I was fascinated with their service, thank you for your attention.
Translation
El tramite fue rapido a pesar que era casi de un dia para otro , informacion muy clara, no hacen cargos extras a la hora de recoger el auto mas que solo una pequena retencion que al finalizar la renta se te regresa si entregas la unidad justo como te la dieron, al inicio hubo una pequena situacion pero Samuel me lo soluciono enseguida al llegar al local, me hizo sentir seguro y quito todas mis dudas, al finalizar mi visita me atendieron de igual manera rapida y nos llevaron al aeropuerto pues esta cerca, definitivamente si regreso a Merida volvere a buscar este servicio de renta de autos, en verdad no la piensen y adquieran su renta aqui quede fascinado con su servicio, gracias por la atencion.
1 helpful
★★★★★
Local Guide March 1, 2024
Original
Excellent price, great service, great attention, getting to know as much of Yucatan as possible, you need mobility, a great option with them, everything is clear, nothing strange happens for you at the airport, those 5 stars are well earned
Translation
Excelente precio gran servicio buenisima la atencion, conocer lo mas posible de Yucatan se necesita movilidad, una gran opcion con ellos, todo claro nada de cosas raras pasan por ti al aeropuerto, muy bien ganadas esas 5 estrellas
1 helpful
★★★★★
March 1, 2024
Original
The car rental was very good, without so much paperwork and fair prices. The staff is very friendly at all times.
Translation
La renta del auto estuvo muy bien, sin tanto papeleo y precios justos. El personal muy amable en todo momento.
1 helpful
★★★★
March 1, 2024
Original
★★★★★
February 1, 2024
Original
Super service, super recommended car, really economical and safe, everything
Translation
Super servicio el carro super recomendado en verdad economico y seguro todo
1 helpful
★★★★★
February 1, 2024
Original
A few days ago I used the car rental service in Merida, I booked from CDMX with a minimum fee, they came to pick us up at the airport upon our arrival, the procedures were very fast, without any additional cost to what they had informed me prior to my arrival. reservation, the first car that was assigned to me had a slight inconvenience but when I reported it (following the instructions that the agency gave me for these cases) they made me change the car to the place where I was (I mean I was really surprised by the attention and how prompt it was, without any pretext, always very friendly and interested in providing an excellent service: my rating ), the car for which they made the change without any problem was always 100%, the procedures of return of the car very quickly and they took us to the airport for our return to our sad reality, as we did not have any mishap that warranted the use of the guarantee deposit (which is clearly described in the information published in the agency) I had my refund in less 24 hours (it can be up to 72 as they told me). So I really recommend their services not 100% but 1000%. We hope to return soon and have this quality service and excellent attention. Thank you very much for the entire ROAD TRIP CAR RENTAL MERIDA team.
Translation
Hace unos dias hice el uso del servicio de renta de auto en Merida, reserve desde CDMX con una cuota minima, fueron a recogernos al aeropuerto a nuestra llegada, los tramites fueron muy rapidos, sin ningun costo adicional al que me habian informado previo a mi reserva, el primer auto que me asignaron tuvo un ligero inconveniente pero al reportarlo (siguiendo las indicaciones que me dieron el la agencia para estos casos) me hicieron el cambio de auto hasta el lugar donde me encontraba (osea quede realmente sorprendida de la atencion y de lo pronto que fue, sin pretexto alguno siempre muy amables e interesados en prestar un excelente servicio: mi calificacion ), el auto por el que me hicieron el cambio sin ningun problema siempre estuvo al 100%, los tramites de regreso del auto muy agil y nos llevaron al aeropuerto para nuestro regreso a nuestra triste realidad, como no tuvimos percance alguno que ameritara el uso del deposito de garantia (que se encuentran claramente descritos en la informacion publicada en la agencia) tuve mi reembolso en menos de 24 horas (puede ser hasta 72 asi me indicaron). Asi que realmente recomiendo sus servicios no al 100% si no al 1000%. Esperamos regresar pronto y contar con este servicio de calidad y excelente atencion. Muchas gracias por todo equipo ROAD TRIP CAR RENTAL MERIDA.
1 helpful
★★★★★
January 1, 2024
Original
Excellent service and availability of cars. Always on the lookout for any questions. They supported us in everything! We rent an urvan in very good condition.
Translation
Excelente atencion y disponibilidad de autos. Siempre al pendiente de cualquier duda. Nos apoyaron en todo! Rentamos una urvan en muy buenas condiciones.
1 helpful
★★★★★
December 1, 2023
Original
Very good attention and service, they also respect the prices and promotions, the car in optimal conditions, 100% recommended.
Translation
Muy buena atencion y servicio, ademas respetan los precios y promociones, el auto en optimas condiciones, recomendados 100%.
1 helpful
★★★★★
December 1, 2023
Original
Excellent service.. the best prices.
Translation
Excelente servicio.. los mejores precios.
1 helpful
★★★★★
December 1, 2023
Original
Great attention from the beginning, they took my car to where I was staying and without complications.
Translation
Una gran atencion desde el principio, me llevaron el auto hasta donde estaba hospedada y sin complicaciones.
1 helpful

Similar Car Rentals in Merida