NU Car Rentals - Merida in Merida

3.9
★★★★☆
(36 reviews)

Working Hours

Sunday 7 AM-11 PM
Monday 7 AM-11 PM
Tuesday 7 AM-11 PM
Wednesday 7 AM-11 PM
Thursday 7 AM-11 PM
Friday 7 AM-11 PM
Saturday 7 AM-11 PM

Location

Contact Information

+52 999 725 7088

Address

C. 32 312

97000 Merida

Plus Code: W8MJ+VR Merida, Yucatan, Mexico

Photo Gallery

Featured

Featured

All

All

3.9
★★★★☆
36 reviews

Rating Distribution

5 stars
26 (72.2%)
4 stars
0 (0.0%)
3 stars
0 (0.0%)
2 stars
0 (0.0%)
1 star
10 (27.8%)

Most Mentioned

insurance 6 price 5 scam 2 paying 2 cost 2
Featured Review
October 16, 2024
Original

My husband and I reserved a car and they tried to scam us into paying for insurance and place a hold amount on card. Avoid the headache!!!

Featured Review
★★★★★
April 12, 2024
Original

One of the best experiences with car rentals in Merida! The owner/manager speaks English very well, is very kind and I was able to rent an SUV for the entire month for a very competitive price. No surprise fees and I was able to extend for an additional 2 weeks as well. Returning the car was quick and easy - I will definitely be using them again!

Featured Review
★★★★★
July 31, 2023
Original

Amazing experience! Someone was waiting for me outside the airport when I arrived. I got to the car rental place and was out of there with my vehicle in less than 15 minutes. Definitely will be booking with them again

Featured Review
December 26, 2022
Original

Never ever rent a car from this company. I rented the car via Expedia and payed in there the full coverage and at the moment I picked up the car they wanted a deposit of 7 to 10k USD. In order to reduce the deposit to 800 USD I needed to pay to them their full cover insurance which is an extra. Avoid at all cost

5 found this helpful
Featured Review
January 6, 2022
Original

It's just not worth it. This company will lure you with their cheap up front costs just to force you into paying quadruple the price for insurance, unless you're okay with a 12k hold on your account. I also received a 7/8 tank that dropped down to 6/8 10 minutes after I drove it off the lot. When I returned it later that day with a 6/8 tank they charged me $250 pesos. I also spent a full hour and a half checking in to receive the car in the first place. Anywhere else will be better worth your time and money.

5 found this helpful
Featured Review
November 22, 2021
Original

It's a scam. They won't give you the car unless you buy very expensive insurance, even if you've already paid for basic insurance. We went to Hertz and got a much cheaper deal.

5 found this helpful
Featured Review
January 24, 2021
Original

AVOID AT ALL COSTS. It's a front for America Car Rental - because they have such an awful reputation under that company name they created this "NU car" business. Arrived and was told I had to pay $200 more than my appointment because my international insurance CC plan wasn't sufficient. Also I made a reservation months ahead and they charged my card for the full amount at that date. I had to jump through hoops to have the money returned to me - the company initially offered a "credit."

5 found this helpful
Featured Review
January 4, 2021
Original

Nu car rental is scam and this address is not correct. We tried to find the office and they don't have one. You need to pick up the car from America car rental, and when we arrived they told us that there is no cars left. SCAM, STAY AWAY!!!!!!

5 found this helpful
September 1, 2024
Original
Scam .never rent a car from this company which speculates on financial interests by charging security deposits a first of 15,000 pesos, a second of 70,000 pesos because I did not take out their insurance .which I had already taken online both apparently being canceled only to finally charge the last one for 10,000 pesos which they refused to give back to me when the vehicle was returned . Complaint filed with the financial police of the state of Yucatan hoping to see my 10,000 pesos again without much hope .
Translation
Escroquerie .ne jamais louer une voiture dans cette entreprise qui specule sur les interets financiers en debitant des << depots de garantie >> un premier de 15 000 pesos, un deuxieme de 70 000 pesos parce que je n ai pas pris leur assurance .que j avais deja pris en ligne les deux etant apparemment annules pour finalement en debiter un dernier de 10 000 pesos qu ils refusent de me rendre a la restitution du vehicule . Plainte deposee a la police financiere de l etat du Yucatan en esperant revoir mes 10 000 pesos sans trop d espoir .
★★★★★
Local Guide May 1, 2024
Original
It has been a very pleasant experience, the service is very good, they explain how your insurance works here in Mexico, and they advise you in case you want local protection, which I always recommend, it is better to avoid risks, thank you for A good experience, we will see you again.
Translation
Ha sido una muy grata experiencia, la atencion es muy buena, te explican el tema de como funciona tu seguro aqui en Mexico, y te asesoran en caso de que quieras proteccion local, lo cual yo siempre recomiendo, es mejor evitar riesgos, gracias por una buena experiencia nos veremos nuevamente.
★★★★★
May 1, 2024
Original
★★★★★
May 1, 2024
Original
★★★★★
Local Guide May 1, 2024
Original
Dont even bother looking for a better price and service, after renting so many times with abusive agencies, I finally found a service that suits me
Translation
Ni se molesten en buscar un mejor precio y servicio, despues de rentar tantas veces con agencias abusivas, por fin encontre un servicio a mi medida
★★★★★
Local Guide May 1, 2024
Original
EXCELLENT SERVICE FROM MARY HERNANDEZ DE MERIDA... THANK YOU VERY MUCH
Translation
EXCELENTE SERVICIO POR PARTE DE MARY HERNANDEZ DE MERIDA... MUCHAS GRACIAS
★★★★★
May 1, 2024
Original
Excellent experience, I would definitely rent again, they are very upright and transparent, cars in good condition. Excellent attention
Translation
Excelente experiencia definitivamente volveria a rentar son muy derechos y transparentes, autos en buen estado . Excelente atencion
★★★★★
May 1, 2024
Original
Excellent attention
Translation
Excelente atencion
★★★★★
May 1, 2024
Original
★★★★★
May 1, 2024
Original
May 1, 2024
Original
★★★★★
May 1, 2024
Original
★★★★★
May 1, 2024
Original
The best attention and service
Translation
La mejor atencion y servicio
★★★★★
May 1, 2024
Original
Excellent attention
Translation
Exelente atencion
★★★★★
May 1, 2024
Original
Excellent service!
Translation
Excelente servicio!
★★★★★
May 1, 2024
Original
★★★★★
May 1, 2024
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★★★★★
May 1, 2024
Original
Wonderfully, excellent service from the advisors, Maria Hernandez assisted me
Translation
De maravilla, excelente servicio por parte de los asesores me atendio Maria Hernandez
1 helpful
★★★★★
May 1, 2024
Original
★★★★★
May 1, 2024
Original
Excellent and quality service, Maria Hernandez assisted me and gave me excellent service
Translation
Excelente servicio y de calidad, me atendio Maria Hernandez y me brindo un excelente servicio
★★★★★
May 1, 2024
Original
Excellent attention from Maria Hernandez!
Translation
Excelente atencion por parte de Maria Hernandez!
★★★★★
May 1, 2024
Original
Excellent place to rent, the staff is friendly, they took care of all the details!
Translation
Excelente lugar para rentar, el personal es amable, cuidaron todos los detalles!
★★★★★
May 1, 2024
Original
★★★★★
May 1, 2024
Original
Excellent attention and recommended service
Translation
Excelente atencion y servicio recomendado
★★★★★
May 1, 2024
Original
Excellent service from Mary, highly recommended service and vehicles
Translation
Excelente atencion de Mary, atencion y vehiculos super recomendados
★★★★★
May 1, 2024
Original
Very good service and attention from Maria Hernandez
Translation
Muy buen servicio y atencion de Maria Hernandez
December 1, 2021
Original
Terribly disgusting, avoid renting there, they work with America Rent Car, just by telling you that it is a theft, they ask for a 7000 USD deposit, which is not even worth three of their best cars together. Thats it, I booked the day before to pick up at 5am and they didnt leave me a car with the person in charge who stays there and I had to wait for them to arrive at 7 and when they told me that 7000 usd deposit jjj well I lost my reservation money no They gave it back to me. Scammers
Translation
Terriblemente asqueroso, evita alquilar ahi trabajan con america rent car con solo decirte que es un robo piden 7000 usd de deposito que ni tres de sus mejores carros juntos vale. Eso ,reserve el dia antes para recoger a las 5am y no me dejaron wl auto con el responsable que se queda alli y tuve q esperar q llegaran a las 7 y cuando me dice q 7000 usd deposito jjj bueno perdi mi dinero de la reserva no me lo devolvieron. Estafadores
5 helpful
December 1, 2021
Original
Not at all trustworthy! I made the reservation online, paid, and upon arrival they wanted to charge me triple what I had already paid, plus leave a security deposit.
Translation
Nada confiables! Hice la reservacion en linea, pague, y al llegar me queria cobrar el triple de lo que ya habia pagado, mas dejar un deposito de seguridad.
3 helpful

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