National Car Rental in Merida

Terrible Experience. Booked 2 weeks ahead upon arrival the agent tells me simply "sorry no cars available. We'll call you when people return the car." Frustrated I walk over to the car rental company with yellow background and surprisingly they have dozens of cars available. Second time it happened to me at the Merida Airport. I will never go back.

We rented a car on 2 seperate occasions at the Fiesta Americana location in Merida and on both occasions was serviced by Rommel. Rommel was efficient and pleasant to work with and provided vehicles that served our needs.

I am an Emerald Member but will not rent here or at National in Merida again. I booked a compact car but when I arrived they told me they only had larger cars and I would have to pay the difference. I have never in all my years renting had to pay for what should be a free upgrade when the car booked is not available. This was luckily only a 3 day rental as I had booked another compact car at the National location downtown at the Hotel Fiesta Americana for an entire month the following week. I stopped in a few days before and they also told me the car I had booked would not be available and I would have too pay potentially twice as much depending on what would be available that day. I canceled my reservation and walked 50 m to Yucatan Vacations also in the Fiesta and they matched my original compact rate with National and they were a pleasure to deal with. I should say I have had a very good experience 3 times earlier this year at the National at Cancun Airport

A bit pricey but overall very pleased with the service. No issue during checkin or checkout and the car was in great condition. Convenient airport pickup and drop off. Would use again.

I'm not really sure how to rate this place our initial visit was good the guy was very friendly and helpful service was great actually. However we thought it was very weird that they expressed heavily that the rental had a spare tire showed us when no one ever checks that. Upon our return our spare tire had been stolen and it there was no sign of damage where someone broke in. To us and I could be wrong seemed they took the spare key and stole our spare tire and then charged us $330/ usd for a spare. All I'm saying is be cautious and part in a safe place.

This office gives you cars with worn out tires and offers cars that have been crashed. I had to return to the office to claim and get a car replacement because the tire was very low after riding 10 miles. It is impossible trusting in an office that gives you cars were your safety is in danger.

National rocks wherever it is. Love the emerald aisle convenience. This location was under construction. So a lot more dust and dirt. But National could do better on that front by at least putting in clay or some other hard material to reduce the dust. We got a lot of it on us, on our luggage and in the car. I am sure it will all be better once the renovation is done. But the customers are inconvenienced until then. The staff here was helpful as in most other locations. I recommend checking the cars available to see what features you want. I needed a USB port and only one (less inventory because of construction) had it. I got that. But even that was not charging fast enough. Do better with the cars here National.

They will try to upsell you with "mandatory insurance", however you can just say no, if you threaten to walk away, they will let you put a hold on your card instead of insurance. The hold is $2500, which is standard when declining insurance. So long as you can front that, you get the price you reserved.