Montejo in Merida

3.9
★★★★☆
(127 reviews)

Servicio de alquiler de autos en Merida, Yucatan. Contamos con renta de autos por mes, servicio de chofer, renta de autos ejecutivas, servicios empresariales prolongados y entrega de autos en cualquier parte.

Working Hours

Sunday 8 AM-7 PM
Monday 8 AM-7 PM
Tuesday 8 AM-7 PM
Wednesday 8 AM-7 PM
Thursday 8 AM-7 PM
Friday 8 AM-7 PM
Saturday 8 AM-7 PM

Location

Business Features

Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Contact Information

+52 999 923 9316 montejocarrental.com

Address

Av. Paseo de Montejo #486 Local 2 Por 41 y 43

97000 Merida

Plus Code: X9HJ+9G Merida, Yucatan, Mexico

Photo Gallery

Featured

Featured

Exterior

Exterior

By owner

By owner

Inside

Inside

Street View & 360deg

Street View & 360deg

3.9
★★★★☆
127 reviews

Rating Distribution

5 stars
75 (59.1%)
4 stars
19 (15.0%)
3 stars
7 (5.5%)
2 stars
2 (1.6%)
1 star
24 (18.9%)

Most Mentioned

price 32 airport 8 cart 7 insurance 5 fuel 3 discount 2 brand 2 interest 2 accessible 2 phone 2
Featured Review
★★★★★
September 25, 2023
Original

Absolutely the best! Great experience from beginning to end. They were so accommodating, gave me a great price, and were so friendly as well. Can't recommend them enough!

Featured Review
★★★★★
January 10, 2023
Original

No complications to rent a car with them, just that the full but we manage to return it at the same level, the cars are a bit old, and the delivery time took a bit longer, but they were patient for the returning of the car, and drove us to the airport, friendly and helpful staff.

Featured Review
★★★★
December 13, 2022
Original

Easy process and had no issues. The car was a bit old, but drove fine. I received the car with zero fuel and couldn't calculate exactly how much I would need so I probably overfilled it and lost some money

1 found this helpful
Featured Review
March 17, 2022
Original

I had some good experiences with them over the course of two months. It was great to get a car on the same day and only a few blocks from where I was staying. But each time I rented, it was a worse and worse experience. The cars were in worse condition and there was less fuel. Last week, they gave me a car with no fuel. I didn't calculate well and wound up asking the fuel attendant for $500Mx and I only had the car for 24 hours. I returned it after driving about 20 miles and asked for a discount on the rental amount. They refused. I refuse to rent from them again.

3 found this helpful
Featured Review
★★★★
January 28, 2022
Original

Everything was fine but the fuel tank was totally empty. We gave the car back with plenty of fuel. I read another review saying fuel tank was empty so it seems that they just empty it before they give you the car. Engine check was on but there was no problem with that. Cost was 750 for a Chevrolet. Car was not cleaned. The guy who brought it was very nice though and there were no further problems.

1 found this helpful
Featured Review
December 1, 2021
Original

This place is a scam - DO NOT rent there. They give you a good quote with insurance included - with a big deductible. Then they make sure something goes wrong with the car - in our case, a bad tire. A couple of after we left, there was a problem. They had us pay for a brand new tire. It's a scam - be warned.

3 found this helpful
Featured Review
February 14, 2019
Original

Be careful. We almost made a big mistake by renting from this company. The price was $550/day for a small car. When I saw the car with dents and cigarette burns on the seats, I thought this is not good. When I saw the gas tank was on empty, I said I refuse to deal with this company. I went to National and got a VW Gol with a full tank of gas for $450/day. Buyer be ware!!!!!!

3 found this helpful
Featured Review
December 15, 2016
Original

Terrible car, had a flat tire and changed it in a very busy intersection. Turned car in let them know about the spare. They took it out looked at it then brought me home. 2 hours later the young man that brought me home came back and started harnessing me about paying for the tire. Accusing me of damaging it. Involved my neighbor and continued to harass. I am a 70 year old woman that certainly did not need this. Never rent from these people I think the cars are not really that safe.

6 found this helpful
★★★★★
April 1, 2024
Original
Excellent service and attention. They came and took us to the airport at the agreed time. Good service and the car ran without problems. Mr Arturo and Clemente are very attentive. I had no problems and my trip was excellent. The acceptable rate. I recommend it
Translation
Excelente servicio y atencion. Fueron y nos llevaron al aeropuerto en la hora acordada. La atencion buena y el coche funciono sin problemas. El Sr Arturo y Clemente son muy atentos. No tuve ningun inconveniente y mi viaje fue excelente. La tarifa aceptable. Lo recomiendo
★★★★★
March 1, 2024
Original
March 1, 2024
Original
Terrible service
Translation
Pesimo servicio
★★★★★
Local Guide March 1, 2024
Original
★★★★★
December 1, 2023
Original
Very clean, has nice monuments, but lacks telephone connections
Translation
Muy limpio tiene bonitos tiene bonitos monumentos pero carece de conexiones para telefono
★★★★★
December 1, 2023
Original
Professional and outstanding Staff.
★★★★★
Local Guide December 1, 2023
Original
Good cars, helpful staff, discount for cash...
★★★★★
December 1, 2023
Original
Very good service and attention. The vehicle I rented perfectly covered my needs. I definitely recommend it
Local Guide December 1, 2023
Original
★★★★★
Local Guide December 1, 2023
Original
The service is excellent
Translation
El servicio es excelente
★★★★★
Local Guide December 1, 2023
Original
Good service, excellent units
Translation
Buen servicio excelentes unidades
★★★★★
Local Guide December 1, 2023
Original
Friendly treatment and affordable prices. Good place to rent a vehicle and get out of trouble. Very good attention. I recommend them without a doubt.
Translation
Trato amable y precios accesibles. Bien lugar para rentar un vehiculo y salir de un apuro. Muy buena atencion. Los recomiendo sin duda.
1 helpful
★★★★★
December 1, 2023
Original
Excellent place to rent a car, the person who advised us was Mr. Clemente, giving us incredible attention, highly recommended!!!
Translation
Excelente lugar para rentar un coche, la persona quien nos asesoro fue el Sr. Clemente dandonos una atencion increible, super recomendado!!!
★★
Local Guide December 1, 2022
Original
★★★★★
Local Guide December 1, 2022
Original
Good attention with Mr. Arturo and Mr. Gracious
Translation
Buena atencion con el sr. Arturo y sr. Clemente
1 helpful
★★★★★
Local Guide December 1, 2022
Original
Good attention and service.
Translation
Buena atencion y servicio.
★★★★★
Local Guide December 1, 2022
Original
★★★★
Local Guide December 1, 2022
Original
★★★★★
Local Guide December 1, 2022
Original
Excellent service!!
Translation
Excelente servicio!!
★★★★★
Local Guide December 1, 2022
Original
The service and customer attention they provide goes far beyond what was expected, we are very grateful for their excellent service, when we return to Merida, definitely count on us as clients
Translation
El servicio y la atencion al cliente que dan va mucho mas alla de lo esperado, estamos muy agradecidos con su excelente servicio, cuando regresemos a Merida, definitivamente cuenten con nosotros como clientes
★★★★★
December 1, 2022
Original
Hello!!! This is my first experience with this landlord and I was surprised!!! I felt at home!!! Mr. Clemente is an excellent element!! Very helpful, left a very pleasant taste in my mouth!! When I return to Merida, I will no longer be looking for another landlord!! This is the good one!! Congratulations!!!
Translation
Hola!!! Esta es mi primera experiencia con esta arrendadora y me quede sorprendido!!! Me senti como en casa!!! El Sr. Clemente es un excelente elemento!! Muy servicial, me dejo un muy agradable sabor de boca!! Cuando regrese a Merida, ya no voy a buscar otra arrendadora!! Esta es la buena!! Felicidades!!!
1 helpful
Local Guide December 1, 2022
Original
I reserved a car on the phone for two days. They said the car will be ready in 1 hour. I took a taxi and got there, but the car is no longer available. What kind of bait is this?
1 helpful
★★★★★
Local Guide December 1, 2022
Original
I recommend renting a car with them and NOT at the airport. They have excellent prices and service.
1 helpful
December 1, 2022
Original
Terrible attention on the phone, they do not give complete reports, the employee does not resolve anything.
Translation
Pesima atencion por telefono, no dan informes completos, el empleado no resuelve nada.
1 helpful
Local Guide December 1, 2022
Original
If you want to rent a car...call me tomorrow at 12, they wont confirm, call me at 5, Id better share the number of another rental company...how?!?!? Why dont they say it from the beginning, we dont have anything to rent....
Translation
Si quieres rentar un auto...me llama manana a las 12, no me confirman me llama las 5 mejor le comparto el numero de otra rentadora....como?!?!? Por que no lo dicen desde un inicio no tenemos nada para rentar....
3 helpful
★★★★★
Local Guide December 1, 2022
Original
Local Guide December 1, 2022
Original
Not serious refrain. The agency was supposed to bring me a rental car on Saturday morning and no one came, no one warned me or contacted me again.
★★★
December 1, 2022
Original
Courteous attention and prices below average. We rented an automatic car and returned it due to its poor condition, we had to take a manual car in slightly better condition, both with poor maintenance. We got out of trouble but the experience was not very pleasant, the heart of a car rental agency is supposed to be excellent maintenance, this is not the case.
Translation
Atencion cortes y precios por abajo del promedio. Rentamos un auto automatico y lo regresamos por su mal estado, tuvimos que tomar un auto manual un poco mejor de condiciones, ambos con pobre mantenimiento. Salimos del apuro pero la experiencia fue poco agradable, se supone que el corazon de una agencia de renta de autos es un excelente mantenimiento, no es el caso.
1 helpful
★★★★★
December 1, 2021
Original
Excellent attention!
Translation
Excelente atencion!
Local Guide December 1, 2021
Original
Customer service was good at first, however the car they rented me was old and in very poor condition, only one stereo speaker worked, the window lifter didnt work, sometimes the trunk didnt close, the gasoline consumption It was more than normal for a small car (Aveo) and most importantly, in the rain the front tire on the drivers side skidded very easily (braking calmly at 40km per hour, I managed to skid, the good thing is that it didnt slip) , the comment was made to them several times and they ignored it, they didnt even act like they were writing down the defects to later review and the issue of skidding is something very dangerous.
Translation
La atencion al cliente fue buena al principio, sin embargo el carro que me rentaron estaba viejo y en muy malas condiciones, solo servia una bocina del estereo, no servia el elevador de un vidrio, a veces no cerraba la cajuela, el consumo de gasolina era mas de lo normal para ser un carro chico(aveo) y lo mas importante, con lluvia se derrapaba muy facil la llanta delantera del lado del conductor(frenando tranquilamente a 40km por hora se me llego a derrapar lo bueno es que no coleaba), se les hizo el comentario varias veces e ignoraron, ni siquiera hicieron como que anotaban los desperfectos para despues revisar y el tema del derrapamiento es algo muy peligroso.
3 helpful
★★★★★
Local Guide December 1, 2021
Original
The best car rental place I have ever known, the people are super friendly, helpful and accessible, the cars are in good condition and the cost is affordable, especially if you go in the low season.
Translation
El mejor lugar de renta de autos que he conocido, las personas son super amables, serviciales y accesibles, los autos estan en buen estado y el costo es accesible, sobre todo si vas en temporada baja.
1 helpful
Local Guide December 1, 2021
Original
They did not respect my reservation, I spoke 3 days in advance and when I went to pick up the car they told me that they did not have anything available, very unprofessional apart from their terrible customer service, very curt and they speak reluctantly as if they did not live off tourists, I had to walk to fiesta Americana in europcar I got an almost new car in less than 1 hour
Translation
No respetaron mi reservacion hable con 3 dias de anticipacion y cuando fui a recoger el carro me dijeron que no tenian nada disponible , muy poco profesionales aparte de su pesimo servicio al cliente muy cortantes y hablan de mala gana como si no vivieran del turista tuve que caminar hasta fiesta Americana en europcar consegui un carro casi nuevo en menos de 1hr
2 helpful
Local Guide December 1, 2021
Original
Very rude and unprofessional staff. Tried to get a quote and they double the price since we booked last. Staff quoted us a price then said they had no cars. Very unorganized and not trust worthy
1 helpful
★★★★★
December 1, 2021
Original
★★★★
December 1, 2021
Original
★★★★★
Local Guide December 1, 2021
Original
Excellent treatment
Translation
Trato exelente
★★★★
Local Guide December 1, 2021
Original
★★★★★
December 1, 2021
Original
★★★★★
Local Guide December 1, 2021
Original
Very good service and affordable prices
Translation
Muy bien servicio y los precios accesibles
★★★
Local Guide December 1, 2021
Original
★★★★★
Local Guide December 1, 2021
Original
Excellent service and very good prices. Nothing to do with truculent car rental companies. I rented an automatic AVEO for 8 days, they met me at the airport and the treatment was super punctual. To return the car, they met me at 6 in the morning and took me back to the airport. The car worked 100% without any details and included insurance and everything necessary.
Translation
Excelente atencion y muy buenos precios. Nada que ver con las companias truculentas de renta de coches. Rente por 8 dias un AVEO automatico, me recibieron en el aeropuerto y el trato fue super puntual. Para regresar el coche me recibieron a las 6 de la manana y me llevaron nuevamente a la aeropuerto. El coche funcionaba al 100%sin ningun detalle ya incluye seguro y todo lo necesario.
3 helpful

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