Mayan Drive Car Rental in Merida

4.8
★★★★★
(36 reviews)

Renta de autos

Working Hours

Sunday 9 AM-4 PM
Monday 8 AM-7 PM
Tuesday 8 AM-7 PM
Wednesday 8 AM-7 PM
Thursday 8 AM-7 PM
Friday 8 AM-7 PM
Saturday 9 AM-4 PM

Location

Business Features

Crowd
  • LGBTQ+ friendly
  • Transgender safe space

Contact Information

+52 999 134 6263 mayandriverentalcar.com

Address

C. 20 entre 43 y 45

97143 Merida

Plus Code: XCVH+JF Merida, Yucatan, Mexico

Photo Gallery

Featured

Featured

By owner

By owner

Street View & 360deg

Street View & 360deg

4.8
★★★★★
36 reviews

Rating Distribution

5 stars
31 (86.1%)
4 stars
2 (5.6%)
3 stars
2 (5.6%)
2 stars
1 (2.8%)
1 star
0 (0.0%)

Most Mentioned

price 5 communication 4 wagon 2 fee 2 door 2 hotel 2 cost 2 insurance 2
Featured Review
★★★★
May 7, 2024
Original

I rented a minivan for a one day trip from Merida centro to Tulum centro. Reservation was done through WhatsApp, and I was asked for a $3,000 MXN reservation fee that counted towards the final cost, which included full insurance coverage. They also promised to drop off the vehicle at my address on the reservation date. One day before the reservation, Alfredo Yah (one of their staff) contacted me through Whatsapp and all communications and coordination was through him thereafter. He was very professional all the time, and responded in a timely manner. Alfredo gave me ample notice and arrived early at our address, where we finalized the reservation plus the card hold. He then instructed me that we'd meet in Tulum's bus central the following day to give him back the vehicle. Moments before exiting Merida, the clutch on the car got stuck and I was not able to change shifts and no longer able to move. We texted Alfredo and he went to meet us as soon as he was able to. Once he arrived, he managed to purge the clutch and get it back to work. He did offer to swap with the vehicle he arrived on, but the minivan size was absolutely necessary and the SUV was not big enough for our load. I decided to continue our trip with the original minivan. Alfredo drove behind us until we reached the highway to exit Merida, to make sure he was around if the clutch got stuck again. Fortunately, after he fixed it, the clutch was working even better than when we started the trip. After arriving Tulum and unloading the minivan, it didn't turn on again, as if the battery had run out. I informed Alfredo about the issue, and even though it was late at night he responded he'd take a look the following day after he arrived to Tulum as well, and that we'd meet were I parked instead of the bus terminal. The next day Alfredo took a taxi from the bus terminal to where I parked, and didn't charge us extra for it. Once he arrived, he was able to fix the car easily after tightening a loose screw holding the battery. Alfredo filled the tank we were unable to due to the car not turning on the night before, and charged it from the card hold. Overall, I'm really happy with the staff and their responsiveness, how professional and helpful they were when dealing with the mechanical problems the vehicle had. I can't leave a 5 star review because of the hiccups with the vehicle itself, but can't make it less than 4 because I'd definitely recommend them as it's likely this is not a widespread issue with all their vehicles (I hope!!)

Featured Review
★★★★★
February 10, 2024
Original

Thank you so much to Mayan Drive Car Rental for making my first time driving in Mexico a breeze. They were reliable and on time with the car drop off and pick up. They explained their terms clearly. The price was fair. They had good customer service. Thank you!

Featured Review
★★★★★
December 27, 2023
Original

The service was outstanding! I highly recommend this company, they are affordable and their service is amazing. They brought the car to our hotel to ensure my husband would fit in the car as he's 6'4 and a big guy. They dropped the rental off and also picked it up when we were done. Great communication and they were very accommodating. Would definitely use again.

Featured Review
★★★★★
December 19, 2023
Original

Great company they brought the car to us and picked it up. Easy to work with and responsive. Car was in great condition I will definitely rent from them again

Featured Review
★★★★★
November 21, 2023
Original

We hired the services of Mayan Drive Car Rental for our trip to Merida Mx. Contact was very easy and transparent from the beginning. The car was waiting for us at Merida airport. It was a Subaru XV Cross Trek The Price for the rental was reasonable and lower than many other places we quoted. So, we strongly recommend it! JV. New Jersey

Featured Review
★★★★★
November 7, 2023
Original

They are always very dependable, professional and helpful. Communication was great! We have used their services several times and will do so again.

1 found this helpful
Featured Review
★★★★★
November 24, 2021
Original

I will never use another rental company again! Mayan Drive has absolutely the best customer service. I could get ahold of them at any time with a prompt response, there were no hidden fees, and the price was great!. The car was clean and they installed the booster seat for my daughter. I would recommend them to anyone traveling to Yucatan!

3 found this helpful
Featured Review
★★★★★
January 19, 2018
Original

We rent a minivan there and everything has been perfect. Mario's employee was at the airport to welcome us, the van was perfectly clean, not new but in excellent working order, with new tires and all options. We had a little issue with one safety belt and Mario fastly sent us a mecanic at our home to repair it. The transaction has been smooth from beginning to the end, no hidden fee, no waiting at a desk, everything great. Highly recommended !

2 found this helpful
★★★★★
September 1, 2024
Original
The service is excellent, Ana is super attentive and gives quick responses, the vehicle was relentless and in perfect condition
Translation
El servicio es excelente, Ana es super atenta y da respuestas rapidas, el vehiculo estaba implacable y en perfectas condiciones
★★★★★
June 1, 2024
Original
Very good service and attention from Ross. We didnt have any problems with the car, Ross was very punctual in delivering and picking up the car. We will definitely rent with mayan drive car rental again.
Translation
Muy buen servicio y atencion por parte de Ross. No tuvimos ningun problema con el auto, Ross fue muy puntual al entregar y recoger el auto. Definitivamente volveremos a rentar con mayan drive car rental.
★★★★★
May 1, 2024
Original
Excellent business!!!
Translation
Excelente negocio !!!
★★★★★
Local Guide April 1, 2024
Original
Thank you very much for excellent service! The unit not as new as on other occasions but without faults. We understand that we booked very close to the required date and we appreciate that you confirmed availability. We will continue to be customers!
Translation
Muchas gracias por un excelente servicio! La unidad no tan nueva como en otras ocasiones pero sin fallas. Entendemos que reservamos ya muy cerca de la fecha requerida y agradecemos que nos confirmaran disponibilidad. Seguiremos siendo clientes!
★★★★★
Local Guide April 1, 2024
Original
Excellent service, attention and pleasant handling when traveling. Fast and always seeking customer satisfaction. I would highly recommend that you decide to travel with Mayan Drive.
Translation
Excelente servicio, atencion y manejo agradable en los desplazamientos. Rapidos y siempre procurando la satisfaccion del cliente. Recomendaria mucho que decidan viajar con Mayan Drive.
★★★★★
Local Guide February 1, 2024
Original
Excellent attention! Preferential rates and very good service! We rented a standard transmission family van which was in perfect condition and very clean. We also complement with an automatic transmission car in perfect condition. No complications We would surely return!
Translation
Excelente atencion! Tarifas preferenciales y muy buen servicio! Rentamos una camioneta familiar de transmision standard la cual estaba en perfectas condiciones y muy limpia. Tambien complementamos con un auto transmision automatica en perfecto estado. Sin complicaciones Seguro volveriamos !
1 helpful
★★★★★
February 1, 2024
Original
Excellent attention, service and treatment. Highly recommended! I got the car at the door of my house and it was picked up right there.
★★★★★
February 1, 2024
Original
★★★★★
Local Guide January 1, 2024
Original
Excellent attention, excellent service. Flexibility of delivery, they delivered the car to where it was and returning it as well, facilitated my return to the accommodation. The cost seemed pretty good to me, definitely extended recommendations. Alfredo and Victor were super attentive at all times.
Translation
Excelente atencion, excelente servicio. Flexibilidad de entrega, el auto me lo entregaron hasta donde estaba y el devolverlo tambien, facilitaron mi regreso al alojamiento. El costo me parecio bastante bien, definitivamente recomendaciones extendidas. Alfredo y Victor super atentos en todo momento.
★★★★★
Local Guide January 1, 2024
Original
Excellent service, the family van, in excellent condition, very clean, when other rental companies closed their doors to us, I was fortunate to find Mayan Drive Car Rental, I will definitely return with you on the next vacation, dont change.
Translation
Excelente servicio, la camioneta familiar, en excelentes condiciones, muy limpia, cuando otras rentadoras nos cerraron las puertas, tuve la fortuna de encontrar Mayan Drive Car Rental, sin duda regreso con ustedes las proximas vacaciones, no cambien.
1 helpful
★★★★★
December 1, 2023
Original
Very good service!
Translation
Muy buen servicio !
★★★★★
December 1, 2023
Original
Great attention and communication at all times, they were very punctual for the delivery and pick-up of the car. It is an excellent option if you are considering renting a better category car for a very competitive price. In my opinion, the best thing was that they dont have hidden charges or extras like other car rental companies. I would definitely rent with them again.
Translation
Gran atencion y comunicacion en todo momento, fueron muy puntuales para la entrega y la recogida del auto. Es una excelente opcion si estan considerando rentar un auto de mejor categoria por un precio muy competitivo. En mi opinion, lo mejor fue que no tienen cargos ocultos o extras como otras empresas de renta de autos. Sin duda volveria a rentar con ellos.
★★★★★
December 1, 2023
Original
★★★★★
December 1, 2022
Original
Easy hiring, friendly treatment and good information. They took my car to my hotel at no cost.
Translation
Facil contratacion, trato amable y con buena informacion. Me llevaron el auto a mi hotel sin costo.
1 helpful
★★★★
December 1, 2022
Original
★★★★★
Local Guide December 1, 2021
Original
Excellent service, they got us a car with everything and we had spoken to ten different agencies with no luck.
Translation
Excelente servicio, nos consiguieron un auto con todo y que habiamos hablado a diez distintas agencias sin suerte.
2 helpful
★★
Local Guide December 1, 2021
Original
★★★★★
December 1, 2021
Original
Excellent service, the cars are very well maintained and they have home service at NO cost, very practical, they advise you which car is best for you depending on your needs. CONGRATULATIONS
Translation
Excelente !!!!! servicio los autos muy bien cuidados y tienen servicio a domicilio SIN costo muy practico, te asesoran que auto te conviene mas dependiendo de tus necesidades. FELICIDADES!!
2 helpful
★★★★★
December 1, 2020
Original
Excellent service, good cars and very reliable. In addition, the service is very good... I highly recommend them
Translation
Excelente servicio, buenos carros y muy confiable. Ademas la atencion es muy buena... los recomiendo ampliamente
1 helpful
★★★★★
December 1, 2020
Original
Excellent attention, very friendly, excellent service
Translation
Excelente atencion, muy amables, excelente servicio
★★★★★
December 1, 2020
Original
★★★★★
Local Guide December 1, 2019
Original
Excellent price and personalized service!
Translation
Excelente precio y servicio personalizado!
★★★★★
December 1, 2019
Original
★★★★★
Local Guide December 1, 2019
Original
★★★
December 1, 2019
Original
★★★
Local Guide December 1, 2019
Original
★★★★★
December 1, 2017
Original

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