Europcar Renta de Autos Merida Hotel Fiesta Americana in Merida

3.9
★★★★☆
(313 reviews)

Europcar te ofrece la mejor experiencia de Renta de autos en Merida a los mejores precios y con una flota que se renueva constantemente para brindarte seguridad y comodidad en cada viaje que realices con nosotros. Encuentra desde autos economicos, hasta autos familiares y de lujo para tus vacaciones o viaje de negocio. Reserva ahora un auto en Merida. Recuerda, lo que ves es lo que pagas. !Sin cargos ocultos! !Sin tantos lios! !Y sin problemas al recoger el auto!

Working Hours

Sunday 9 AM-5 PM
Monday 7 AM-8 PM
Tuesday 7 AM-8 PM
Wednesday 7 AM-8 PM
Thursday 7 AM-8 PM
Friday 7 AM-8 PM
Saturday 7 AM-8 PM

Location

Business Features

Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Contact Information

+52 800 201 2084 europcar.com.mx

Address

Paseo Montejo #451 Plaza Americana Calle 56 Local 62

97000 Merida

Plus Code: X9PJ+CF Merida, Yucatan, Mexico

Photo Gallery

Featured

Featured

Exterior

Exterior

Videos

Videos

By owner

By owner

Street View & 360deg

Street View & 360deg

3.9
★★★★☆
313 reviews

Rating Distribution

5 stars
193 (61.7%)
4 stars
31 (9.9%)
3 stars
20 (6.4%)
2 stars
6 (1.9%)
1 star
63 (20.1%)

Most Mentioned

insurance 31 credit card 15 payment 8 cart 7 warranty 7 interest 6 deposit 6 efficient 5 scam 5 reviews 5
Featured Review
★★★★★
November 8, 2024
Original

Very good service, extremely friendly and with attention to detail. Easy rental. We were attended by Enidd.

Featured Review
★★★★★
September 3, 2024
Original

Felipe was very cool and service-minded. Pleasent experience booking my car through this Company.

Featured Review
August 17, 2024
Original

Guys do not go with this company. Don't go with this company, they will scam you trying to get money out of you, That you are going to give them because you are arriving and you need to move around the city. Their prices are exorbitant, very very high. Well most of the car companies in Mexico are doing this; they will charge a lot of money for insurance. Which yes you may need it but is just way too much. Avis have better deals but not the best ones either. Look for something local( usually local companies have better options) that, is better than these companies. I was charged $1,300 dollars just for the 7-day insurance deal. That's crazy they said you will get a refund if nothing happens to the car. That's the scam. You will never going to see that money again. The Government need's to start looking into this guys, and not just this company all of them. We are coming to work, have fun or wherever reason, this company and companies are taking advantage of the area and all the people arriving every single day.

Featured Review
★★★★★
August 1, 2024
Original

After reading the poor reviews about the extra insurance etc, I was extra careful to book all the necessary insurances in advance to avoid the last-minute charges. Therefore, the entire process was very smooth. Both pickup and drop off (shoutout to 'Mar' for the pleasant interactions) were easy, but both times we noticed that the employee was alone and overworked. Therefore it took a bit longer than maybe desirable if you're in a hurry. If you adjust your expectations, this branch of europcar clearly comes out on top of most other branches anywhere we've been. Keep it up!

Featured Review
July 8, 2024
Original

I booked a car online for $110. When I arrived it took about 30 minutes to tell me I needed to pay a deposit of nearly $17,000 USD because I didn't want the collision waiver which would triple the rental cost. A total waste of time and bait-and-switch

Featured Review
March 8, 2024
Original

I went through the same thing as Jamin! I wish I could've read his review first! The lady acted very new and she ended up adding extra insurance when it was not needed, saying that the price of the deposit would go down! A complete rip off! I'll be taking legal action against this company for false pretenses and information! I booked with them a few times before with no issues! Do not be taken advantage of folks! Go somewhere else! Deceptive practices will get this company shut down!

Featured Review
November 3, 2023
Original

Trying to sell us a broken child seat. Even showing a instruction video of a totally different child seat..No effort in helping us to find a solution... We even found a working car seat at the neighbour store but they didn't allow us using that. We could get a refund and charge us money because of it.

Featured Review
★★
August 8, 2023
Original

Do not recommend at all. 1. They sent the wrong pickup address in our rental confirmation email, so we wasted about an hour going to the wrong office, then waiting while the staff in one office tried to get those in another to pick up so he could locate our car 2. We had booked a manual. When we picked the car up, we noticed on the paperwork it was an automatic. 3. We had been quoted a 'total price' on booking, but on pickup were told it would cost over 60% more than the expected price, because of 'legally required' 3rd part insurance. Only when I pushed the manager did he admit that other companies do not require this, it's just a Europcar policy.

2 found this helpful
★★★★★
Local Guide November 29, 2024
Original
Excellent service and attention from Enidd, she gave us quite clear information and resolved our doubts 100%. He provided us with options that fit what we were looking for.
Translation
Excelente servicio y atencion de Enidd, nos dio informacion bastante clara y nos resolvio nuestras dudas al 100. Nos proporciono opciones que se ajustaron a lo que buscabamos.
★★★
November 27, 2024
Original
The staff and the cars are great, as you would expect from Europcar. Unfortunately, there is only ever one employee at this location. The return may take 20-30 minutes
Translation
Personal und die Autos sind top, so wie man es von Europcar gewohnt ist. Nur leider ist an diesem Standort immer nur ein Mitarbeiter. Kann also sein dass die Ruckgabe 20-30 Minuten dauert
★★★★★
November 24, 2024
Original
★★★★★
Local Guide November 24, 2024
Original
Excellent service, agent Emidd was super friendly and the process was very fast.
Translation
Excelente atencion, la agente Emidd fue super amable y el proceso fue muy rapido.
★★★★★
November 24, 2024
Original
★★★★★
Local Guide November 10, 2024
Original
Easy car exchange and extension made possible. Thanks!
Translation
Einfacher Autotausch und Verlangerung moglich gemacht. Danke!
★★★★★
November 10, 2024
Original
Excellent attention from Enidd
Translation
Excelente atencion de Enidd
★★★★★
Local Guide November 10, 2024
Original
Thank you very much for your attention, everything was excellent and Enidd gave us excellent attention. Thank you
Translation
Muchas gracias por la atencion, excelente todo y Enidd nos dio excelente atencion. Gracias
★★★★
November 3, 2024
Original
The service at the place is excellent, they just didnt have the unit that I had reserved in advance, offering me a different car
Translation
La atencion en el lugar es excelente, solo no tuvieron la unidad que habia reservado con anticipacion, ofreciendome otro auto distinto
★★★★★
November 1, 2024
Original
Good attention from Enidd. It was clear and concise.
Translation
Buena atencion por parte de Enidd. Fue clara y consisa
1 helpful
★★★★★
November 1, 2024
Original
Super good
Translation
Super bien
1 helpful
★★★★★
Local Guide November 1, 2024
Original
Excellent treatment, you gave us a good price for a Kia K3, a quick and efficient process, we would definitely rent with you again.
Translation
Excelente trato, nos brindaron un buen precio por un Kia K3, proceso rapido y eficaz, sin duda volveriamos a rentar con ustedes.
★★★★★
Local Guide November 1, 2024
Original
Excellent attention, very friendly service from Enidd. The process was quick and simple, the prices were very affordable.
Translation
Excelente atencion, el servicio muy amable por parte de Enidd. El proceso fue rapido y sencillo, los precios muy accesibles.
1 helpful
★★★★★
November 1, 2024
Original
Very good, fast and efficient and within the rules. Enid was very good.
1 helpful
★★★★★
Local Guide November 1, 2024
Original
Excellent service from Ms. Ennid, very fast process for renting and returning the vehicle.
Translation
Excelente atencion de la Srta. Ennid, proceso muy rapido para la renta y devolucion del vehiculo.
1 helpful
★★★★★
November 1, 2024
Original
★★★
Local Guide November 1, 2024
Original
They rent cars at an affordable price, they are just a little slow in the procedures, so dont go with just enough time, especially when you return the car because they examine it with a magnifying glass.
Translation
Rentan autos a precio accesible,solo que son un poco lentos en los tramites,asi que no vayan con el tiempo justo ,sobre todo cuando regresen el auto porque lo examinan con lupa.
★★★★★
November 1, 2024
Original
Very kind Miss Enid
Translation
Muy amable la Srta Enid
★★★★★
November 1, 2024
Original
★★★★★
November 1, 2024
Original
Great and helpful person in the Office Samanta
★★★★★
November 1, 2024
Original
★★★★★
November 1, 2024
Original
Excellent service and everything very easy and fast, the lady Enidd helped us
Translation
Excelente atencion y todo muy facil y rapido, nos atendio la sita Enidd
★★★★
November 1, 2024
Original
★★★★★
November 1, 2024
Original
★★★★★
November 1, 2024
Original
Excellent customer service, recommended
Translation
Excelente atencion al cliente, recomendado
★★★★★
Local Guide November 1, 2024
Original
Enidd was very friendly and efficient, patient and approachable
Translation
Enidd fue muy amable y eficiente, paciente y accesible
1 helpful
★★★★★
November 1, 2024
Original
Good service. Very attentive and good prices
Translation
Buen servicio. Muy atentos y buenos precios
★★★★★
November 1, 2024
Original
Ms. Ednnid excellent
Translation
Srita. Ednnid excelente
★★★★★
Local Guide November 1, 2024
Original
★★★★★
November 1, 2024
Original
Amanda, it was very kind!
Translation
Amanda, foy Mui gentil !
★★★★★
November 1, 2024
Original
Excellent attention from Elsy
Translation
Excelente atencion de Elsy
★★★★★
November 1, 2024
Original
★★★★★
October 1, 2024
Original
Excellent attention from Enid
Translation
Excelente atencion de Enid
★★
October 1, 2024
Original
Friendly and efficient depending on the agent you get
Translation
Amables y eficientes dependiendo del agente que te toque
★★★★★
October 1, 2024
Original
Enidd very attentive and efficient.
Translation
Enidd muy atenta y eficiente.
★★★★★
October 1, 2024
Original
Good afternoon!! Excellent attention from Enidd, very friendly as always
Translation
Buenas tardes!! Excelente atencion de Enidd, muy amable como siempre
★★★★★
October 1, 2024
Original
The rental was quite smooth thanks to the person who assisted me Enidd, very practical
Translation
Fue bastante fluido la renta gracias a la persona que me atendio Enidd muy practico
★★★★★
October 1, 2024
Original
They have treated us wonderfully and Mariely is super nice. Recommended 100%
Translation
Nos han atendido estupendamente y Mariely es super simpatica. Recomendado 100%
★★★★★
October 1, 2024
Original
Excellent Service, super friendly and impeccable attention.
Translation
Excelente Servicio, super amable y una atencion impecable.
★★★★★
October 1, 2024
Original
Very good service, explanation, very friendly staff
Translation
Muy buena atencion, explicacion, muy amable el personal
★★★★★
October 1, 2024
Original
Excellent attention from Enid Everything explained clearly and kindly We will definitely hire again
1 helpful
★★★★★
October 1, 2024
Original
Enidd was the best, really very attentive, loving and answered all our questions!
Translation
Enidd fue lo maximo, de verdad muy atenta, amorosa y respondio todas nuestras preguntas!
1 helpful
★★★★★
October 1, 2024
Original
Excellent service Miss Enidd
★★★★★
October 1, 2024
Original
They treated us very well and gave us recommendations on where to go.
Translation
Nos atendieron super bien y nos dieron recomendaciones de a donde ir
★★★★★
October 1, 2024
Original
Enidd took great care of us, gave us recommendations for insurance and directions to our destination.
Translation
Enidd nos atendio muy bien, nos dio recomendaciones para el seguro y direcciones a nuestro destino
★★★★★
October 1, 2024
Original
★★★★★
October 1, 2024
Original
Thank you Enidd for your kind service
Translation
Gracias, Enidd por tu amable servicio
1 helpful
★★★★★
Local Guide September 1, 2024
Original
★★★★★
Local Guide September 1, 2024
Original
★★★★★
September 1, 2024
Original
Excellent attention from the lady who attended to me.
Translation
Excelente atencion de la senorita que me atendio.
★★★★★
September 1, 2024
Original
★★★★★
September 1, 2024
Original
ENNID Herrera, thank you for all your attention and patience
Translation
ENNID Herrera, gracias por todas tus atenciones y paciencia
1 helpful
★★★★★
September 1, 2024
Original
Enidd took great care of us. Friendly and gave us all the necessary details. As soon as we get in the car, I will update my review when I have completed my experience.
Translation
Enidd nos atendio muy bien. Amable y nos dio todos los detalles necesarios. Apenas vamos a tomar el carro, voy a actualizar mi resena cuando haya completado mi experiencia.
2 helpful

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