Avis Renta de Autos in Merida

Suppose open at 9:00 but the employe Marco are late Sunday suppose open at 9:0 he arrive at 9:20 and for the return day suppose a open at 9:00 he arrived at 9:08.... Never apologies and don't care ! I suggest to go at hertz or Alamo the people come on time and with a smile .... But Marco don't have nothing !! If you don't love your job ......

We had an easy and friendly experience with Avis! Fair prices, quick pick up and drop off, and no unexpected fees.

Great experience renting a car with Avis. Very professional and reliable. Fair prices, no hidden fees. Very pleased with their service.

Where do I start... it's situations like these where you really wish Google allowed 0 star reviews. We booked our 1 day car rental online for an attractive price of around $750 pesos for one day. There is (purposefully) no option to add insurance online, nor do they give you any indication of the cost for this add-on. When we arrived at the office to collect the car we were informed that we should be purchasing full insurance cover for over $900 pesos for one day - more than the value of the rental. This is clearly a deceitful practice to ensure you confirm your booking online before revealing the true price of renting the car. We had a Cenote tour booked for this day that my wife and I had been looking forward to for months. We allowed an hour and a half grace time to make it to our reservation on time. After arriving at the office in the morning to collect the car, we were made to wait for over an hour as there was only one gentleman working in the office. When we finally received our car, the staff member informed us that they had forgotten/not taken the time to fill the car with fuel, and that we needed to take it to the petrol station to fill it ourselves. This detour, combined with the long wait time, resulted in us missing our tour - the only reason we were renting the car in the first place. A complete waste of money on both the car rental, and the tickets for our tour. The icing on the cake was the additional half an hour wait to simply return the vehicle the following day. This office is completely disorganised and the experience with this company left us feeling disappointed and deceived. AVOID AT ALL COSTS!

Great, hastle free, experience with this agency renting 2 different cars for one week each. Cars were nearly new and in great condition, unlike other agencies I have experienced in Mexico. They documented all previous marks and damage properly, so return was a breeze. They accepted my credit cards insurance policy with a deposit hold which they returned promptly at completion of contract. When the exact model of SUV I reserved, a Kia Sorento, was unavailable, they provided a superior Toyota Highlander. I will definitely use Avis again for future rentals.

What a mess. Firstly the person behind the counter had nothing to do. Explained that I had to book online to get a reasonable price. So I sat in the office on cellar data trying to book. It took forever. While person behind the counter continued to stand there doing nothing. The next day at pick up, I was 13 minutes early Of course the car was not there. The drivers licence and credit card was not enough id. Then when that was resolved they then wanted 40,000.00 pesos deposit. 10 Times the rental cost of 4,000 pesos. This was a last minute add on. I cancelled and will not be back

Extremely easy, fast and friendly rental process! Had read so many reviews of terrible rental experiences at seemingly every company in Merida, so was worried about what to expect upon arrival, but was helped by a wonderful agent (completely fluent in English) with no aggressive push for any extra insurances or upsells. Had prepaid for a premium car, advertised as a Toyota Camry, and that's exactly what we were given. Even changed the reservation last minute at the desk to return to the airport for no additional charge.

Good: When we wanted to get our car two days earlier than we reserved it, Stephanie Valencia was very helpful and made it happen. It was rather expensive, though. Bad: Surprisingly, staff other than Stephanie speak little English. (Not to be the Ugly American, but you'd think English would be spoken at a car rental desk in a major city.) Also, there was no signage or explanation telling us how to return the car, which led to some stress.