Enterprise Alquiler de Coches y Furgonetas - Mataro in Mataro

The team there is fantastic and are always trying to accommodate one's requests. Very pleased with the level of customer service: world-class! Dr. Alleyne

Incompetent staff, nacho the "manager" claims that he checks the cars but the truck was not holding open and he wanted to blame me for it. Also it's been 2 weeks and the remained deposit wasn't credited back. Thieves with a smile

Atrocious experience. They ruined our plans for a road trip and significantly disrupted our wedding planning efforts. We arrived in the morning shortly after opening to pick up the automatic transmission car we had booked months ago, only to be informed that they didn't have any available. We told them multiple times the driver can't drive manual, that manual driving is not a thing in Australia, but they kept insisting on that option. Our reservation was for just one day, and no alternatives were offered except to wait and hope that a car would arrive later in the afternoon. We won't be using this company again, especially after seeing they don't have contingency plans when something goes wrong.

The manager Ignacio is the worst worker you could hire for client-facing job. We booked an automatic car online, paid in advance, came to this place and were waiting for 1 hour for our queue (even we had an exact time of pick up scheduled). After that he started to take our info, making some unnecessary comments about our passports and country of origin (treating us we are going to steal a car). When everything was done, he casually says !HE DOESNT HAVE THE CAR! We booked automatic car for a reason, how is it possible that they didn't call us in advance to tell they don't have it? The response from Ignacio was that he does his job perfectly and if we want to complain we should contact the company. He didn't even say sorry, he was extremely rude. We requested our money back, and now we need to wait 10 days for getting them, but he didn't even want to give us a receipt or any confirmation that we will get the money. We asked to do so, he kept being very rude. Summarizing: we lost 2 hours, we lost EUR230 euros, we didn't get the car, and we were shocked by the treatment this Ignacio gave us. The worst experience.

OVER A MONTH TO RETURN THE RESERVATION PAYMENT customer service doesn't care and they throw you away sending you from number to number while no one can answer simple questions!!!Only works for citizens, you can reserve and have the money but they won't give the car if you are too international I guess... Time wasting. . Brands like these won't exist in 5 years.

The staff were really nice, but we paid for an automatic and then weren't informed that there were not any available until we got there, then we were downgraded to a manual for more expensive that was shown on their website. After we started driving, we realised the petrol tank was only 70% full, but the policy was full-to-full. So we had to pay more to fill the car up to avoid the fees. Obvious there was a lot of organisational issues going on.

Without question, my best rental car experiences in any country or with any rental agency have been with this team at Enterprise Mataro. In the last 18 months, I've rented from them over 10 times and have received nothing less than stellar levels of service. Exemplary!

We reserved a car for Saturday pickup with another agency and they closed early and left us with no car for the weekend. Mohammed, an employee from Enterprise saw our problem, opened up the office for us (Enterprise had just closed a few minutes earlier) and rented us a car matching the price we had with the other company (over 50% off) to make sure we our weekend wasn't ruined. He went out of his way, above and beyond, to make sure me and my family had a great experience. The car was fantastic and the return was too. Can't top the customer service (the other employees were also extremely helpful and kind).