Hertz in Manises

A special thank you to Hugo in the Hertz office who really helped us during the terrible DANA events. His humility and kindness shone through the horrific situation for everyone in Valencia.

We did not have credit card on us, so the staff said that they cannot hand over the car to us. It is our fault for not checking thoroughly, but the staff did not offer any solutions, just left us stranded at the airport. We did get the car at the Alamo rental, which accepts debit card and the staff is much more responding.

Rental was seamless. No hard sell for excess insurance at the desk, and they make the charging easy by providing their own RFID card so it's gets centrally billed. They gave me the option of a telsa or polestar. Went with the dual motor Telsa, which had a great range. They email you the condition report for you to check on collection. There were a few marks missing, but were small so didn't raise it. No issues on return and was only charged PS43 for 900 miles of EV charging. You need to return with the battery above 80% to avoid them charging you, but plenty of chargers within 10miles so no issue. We use again.

For this mark on the back wheel, the company charged EUR156 !! They do it automatically and systematical for any little marks (this was the "entry" fees but is can go much higher), so better to avoid Hertz. They do attractive prices then charge you extras. This costed me almost the same price as the rental price for 9 days...! I've tried many rental car companies, I'm always very careful, never had an issue. It's the first and last time I rent with Hertz.

Do not rent any car from here!!! Especially with excess. If you have some troubles they charge all the excess unfairly. When you ask detailed invoices they act like a fool and send you some files that impossible to open.

My renting experience at Hertz Valencia Airport was better than what I expected. First of all once you get to the airport you will see that their office right at the airport building is closed but has a sign that it's open at their parking location which is walking distance from the airport building right as you exit the building and follow signs to go across to the rental parking lot! Super easy and helpful when you not familiar with the area! The gentleman that helped me with my car rental went above and beyond to accommodate or answer any of my questions, to make my experience easy! I would like to Thank Ximo for such great customer service experience! Most definitely will recommend this location and this individual to anyone who is looking for renting a car while in Valencia!

Watch out for incorrect extra charges on the invoice! In my case it was 100 EUR for "grupo superior", which then transformed into "vehicle upgrade" on the final invoice. I was able to get a refund through customer support email. The cars and the customer service are great, though.

Everything was seamless and easy, staff were very friendly and helpful. Extremely pleased with our experience and the car. Was worth renting and driving from Valencia to Barcelona. Would definitely recommend Hertz and taking the trip. Wouldn't hesitate to rent with this location again.