Enterprise Alquiler de Coches - Aeropuerto De Santander-Seve Ballesteros in Maliano

Absolutely appalling service - had booked a hire car whilst still in the UK and had received confirmation of the booking. I initially used Enterprise in the first place due to them being a worldwide and reputable company so felt that I was taking a safe and reliable option. When I arrived at the Enterprise office (at Santander train station) on the morning of the collection my booking information, which included my email address and telephone number was sitting on the desk, however I was informed that despite my hire car being confirmed that there actually was not a car there for me! And even though my phone number and email address was there in front of them nobody had had the courtesy to inform me prior to me arriving. They then said that the best they could do was to take me to the airport based office where they would 'hopefully' have a car for me. When I arrived at the airport the Enterprise desk there said they did not have a car and that apparently this is a regular occurrence (be warned!) that they don't have a car available and can't fulfill the booking. I then ended up doing the one thing that I would never do and had to wander around the different car hire companies in the airport arrival hall asking if there was available cars - there was several extremely expensive options and the one that was the least expensive was almost double the price that I had confirmed by pre-booking with Enterprise. When I got back to the UK I phoned Enterprise to complain and was told that someone would get back to me within 5 working days. This did not happen so 9 working days later I phoned back myself to be told that there had been no update. This is another appalling case of poor customer service and lack of communication. I will absolutely never use enterprise again and will be making sure that my friends and family never do either.

Customer service was great and efficient, and prices were very reasonable. One piece of advice is to double check the confirmation email for the pick up and drop-off location of the car if you are dropping the rental car at a different location, as we had verbally confirmed the drop-off location to the person working there, but the drop-off location in the email was different. It all worked out in the end but it could have been easily avoided if we had checked on our end. Also, if you are travelling to a more remote area/town with the rental car, I highly recommend getting a SIM card so you are able to contact the company if anything comes up. Would definitely rent a car with them again!

I am not so sure I can recommend this place. I had booked a car and had to pay some extra's at the counter (one way extra + extra driver). They used an old school calculator for making the price and then charged much more than I was expecting, referring to some vague 'airport tax'. After I had showed them the e-mail I had gotten from the rental company in which the extra's were summed up, they changed the price to what I thought it would be. If I hadn't been so vigilant and if I hadn't showed them the official documents', I'd probably have paid much more than I needed to. I am not saying this is a con, but it is certainly a big red flag. Be vigilant when you rent your car here, make sure you have the documents with you stating what you have already paid and still need to pay.

No problem here, great service thank you enterprise Spain, see you next week 5 star service, very happy again, Maria & her staff helped us again, see you soon thank you so much

I was a bit nervous to book from this company, due to all the negative reviews, but i told to myself ,,ok, nevermind, i will try" and it was in the end the best idea. The girl at the counter called Blanca,was super cute and very professional! She gave me even the bigger van for my trip and explained me everything i needed to know:) The 400EUR deposit was back in my bank account 4/5 days after my trip! Best prices, best service! 5 out of 5

We travelled through Santander last week and had a great experience with enterprise. The car was in great condition, and fitted our needs entirely. Moreover, the staff were extremely helpful, especially the lady that served us (Blanca), who was very pleasant to deal with.

TOTAL SCAM- AVOID AT ALL COST! Rented a car online way in advance, paid in full. Called before I took off just to make sure everything was fine, and I was reassured my car was waiting. Arrived at Santander airport 2 hours later (in off peak season) only to be told all of the cars were in use and I'd have to go elsewhere, but promised I'd receive a full refund. 6 Months later I've been emailing and calling but getting repeatedly hung up on and no reply.

Fantastic service, kind and helpful staff. No surprises cost-wise, made reservation by phone and got an email with the offer, paid the same amount on pick-up. Actually the only surprise was that we got a free upgrade and received a nicer car than we paid for (due to availability but still a nice surprise nonetheless (: ). Easy pick-up and return. Highly recommend!