Rent a Star in Maia

3.7
★★★★☆
(1126 reviews)

Working Hours

Monday 7 AM-12 AM
Tuesday 7 AM-12 AM
Wednesday 7 AM-12 AM
Thursday 7 AM-12 AM
Friday 7 AM-12 AM
Saturday 7 AM-12 AM
Sunday 7 AM-12 AM

Location

Business Features

Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance

Contact Information

918 011 221 rentastar.pt

Address

N107 no 1147

4470-628 Maia

Plus Code: 68QQ+76 Maia

Photo Gallery

Featured

Featured

Videos

Videos

Exterior

Exterior

Inside

Inside

By owner

By owner

Street View & 360deg

Street View & 360deg

3.7
★★★★☆
1126 reviews

Rating Distribution

5 stars
607 (53.9%)
4 stars
170 (15.1%)
3 stars
60 (5.3%)
2 stars
34 (3.0%)
1 star
255 (22.6%)

Most Mentioned

cleaning 40 car 25 shuttle bus service 18 risk 17 surety 15 scammers 14 rims 11 a class 9 CLA 5 deposit 5
Featured Review
★★★★★
November 11, 2024
Original

Great experience! We booked at the last minute for a good deal, we took the insurance to be more chill, and we had no problem at all. Shuttle to bring us back to the airport, perfect!

Featured Review
★★★★★
October 16, 2024
Original

The best car hire company I have ever had the pleasure of doing business with in Portugal. Great cars, lovely people.

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Featured Review
June 2, 2024
Original

Lost money and no car I have booked a car through billiger-mietwagen.de in Portugal with full insurance coverage. The local company in Portugal (Rent-a-star Porto) refused to accept my card on the spot, despite the fact that they had previously accepted to take the whole money for the car from the same card. Both companies felt no responsibility and ordered to talk to the other side. Not to mention that the conversations itself were exceptionally unpleasant, you can't count on a polite way of talking. In the Google reviews, it is plain to see that I am not the only person with such problems. It is a regular case with this company. They are taking the money, then not accepting a card and not giving the car. Unfortunately, when buying through the intermediary company, I did not check the reviews locally. I was counting on the purchase from billiger-mietwagen.de being fair and safe. If you are looking for an intermediary company that assures a safe and fair purchase so you do not lose your money and end up without a car and help in a foreign country, avoid this company. I lost my money and had to rent a car from another company.

Featured Review
★★★★★
May 20, 2024
Original

Fantastic experience. I rented through an online portal and hadn't heard of this company in particular. But I was pleasantly surprised! Cars are top notch. Beautiful and mint condition. Their inspection process on check in and check out is very thorough. Staff was first class and they everything was prompt. Car rental return, check in, shuttle all took about 10 mins.

Featured Review
★★★★★
April 7, 2024
Original

Not sure if the relatively low rating is fair but our experience was great, haven't had a better rental car for this price. An example of honesty - they found a scratch on the car which was not mentioned in the handover protocol (our mistake as well as theirs) but by themselves checked their own photos of the car and confirmed that it was there before, deposit returned on the very same day. Recommended!

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Featured Review
★★★★★
March 1, 2024
Original

We've had a great experience renting from Rent a Star in Porto. Ricardo and the team were very welcoming, professional and were extremely clear explaining details. A-class we rented was spotless and had no issues. If you are coming to Portugal, I'd suggest you to rent a car from them for piece of mind and premium service.

Featured Review
★★★★★
November 4, 2021
Original

We had great experience with Rent a Star, despite awful reviews. Only one bad thing you can expect, deposit will refunded only in 10 days,they said 1-2 days. But in general- amazing service, great stuff, and car was pretty new . We enjoyed using it

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Featured Review
★★★★★
October 4, 2018
Original

Excellent rent-a-car with amazing vehicles at reasonable prices. It is located in the vicinity of Oporto's airport and they provide you with a shutle bus service to pick you or bring you back to the airport if necessary. The instalations are very spacious and the staff are very efficient and professional. The cars are new and in superb conditions. Since it is a busy rent-a-car you will probably wait a bit longer for the delivery and the paper work to be ready, therefore be patient that at the end you shall be pleased with the vehicle atributed to you. I highly recommend this business.

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1 found this helpful
★★★★★
Local Guide November 25, 2024
Original
★★★★★
November 18, 2024
Original
Very satisfied, from the welcome to the return of the car, Porto airport agency, young and friendly team. I recommend
★★★
November 11, 2024
Original
Service has been getting worse over time. Ive been renting with them for years, lately the vehicles have been full of problems, scratches all over the place, worn windshield wipers and cleaning has left something to be desired. Even more so for a company that charges a fee for cleaning
Translation
Servico tem vindo a piorar com o tempo. Ja alugo com eles ha anos, ultimamente as viaturas tem vindo cheias de mazelas, riscadas por todo o lado, escovas para-brisas gastas e limpeza tem deixado a desejar. Ainda para mais para uma companhia que cobra uma taxa para limpeza
November 4, 2024
Original
Ive never seen that! An unacceptable situation because lots of options were added to the counter, lots of amounts were added until the amount was astronomical. No clear explanation, the rental company doesnt even speak English and we left after half an hour because we really were facing a huge organized scam! Already to start with 2200 deposit collected at the counter while we have already paid for the comprehensive insurance, then the insurance paid at the time of booking refused by the rental company who of course asks to add their insurance. And even 10 more to pay for the car wash, thats the height of it, Ive never seen a rental company where they ask me to wash the car... in short, a lot of extra options and a lady very unpleasant at the counter, almost insulting. This agency is a pure scam for pigeons. absolutely avoid.
Translation
Je nai jamais vu ca ! Une situation inacceptable car plein doptions ont ete rajoutees au comptoir, plein de sommes se sont ajoutees jusqua rendre le montant astronomique. Aucune explication claire, le loueur ne parle meme pas Anglais et on est partis au bout dune demi-heure parce que vraiment on etait face a une enorme arnaque organisee ! Deja pour commencer 2200 de caution encaisse au comptoir alors quon a deja paye lassurance tous risques, ensuite lassurance payee a la reservation refusee par le loueur qui demande bien sur dajouter son assurance. Et meme 10 de plus pour payer le lavage de la voiture, ca cest le comble, je nai jamais vu un loueur ou on me demande de laver la voiture ... bref beaucoup doptions en plus et une dame tres desagreable au guichet, limite insultante. Cette agence est une pure arnaque pour les pigeons. a fuir absolument.
★★
November 2, 2024
Original
Pour moi ca sest bien passe, pour ne pas vous faire avoir, reserves avec une carte visa, qui couvre la caution, le vol, le conducteur et son conjoint, ne prenez aucune autre option y compris assurances. Enfin prenez votre temps pour fotographier la voiture dans toutes ses coutures avant la prise en main et vous vous en sortirez sans probleme, bon courage
1 helpful
★★★★★
Local Guide November 2, 2024
Original
I was very pleased with the car rental service. The process was quick and hassle-free, the car was in excellent condition and the staff were friendly and helpful. The only thing that was a little uncomfortable was that there were many additional options offered on site. Other than that, an excellent experience I would definitely rent it again!
Translation
Fiquei muito satisfeito com o servico de aluguel de carros. O processo foi rapido e descomplicado, o carro estava em excelente estado e os funcionarios foram simpaticos e prestativos. A unica coisa um pouco incomoda foi que no local sao oferecidas muitas opcoes adicionais. Fora isso, uma excelente experiencia com certeza alugaria novamente!
★★★★★
November 2, 2024
Original
November 2, 2024
Original
★★
Local Guide November 2, 2024
Original
You have to pay extra for everything. For example, it wasnt said that cleaning would cost additionally, that there would be a toll, and when I wanted to return the car, 50 euros was due because I returned it outside of service times, the opening times were stated until midnight. It wasnt clear what the service times were (8-8). One star for the really good features of the car and fast service.
Translation
Sie lassen sich alles extra bezahlen. Zb wurde nicht gesagt dass eine Reinigung zusatzlich kostet, dass Maut anfallt und als ich das Auto zuruckgeben wollte wurden 50 Euro fallig, da ich dieses ausserhalb der Service Zeiten abgegeben habe, die Offnungszeiten waren bis 24 Uhr angegeben. Es war nicht ersichtlich was die Service Zeiten sind (8-20). Einen Stern fur die wirklich gute Ausstattung des Autos und schnellen Service.
★★★★★
November 2, 2024
Original
As a professional who travels frequently, I have rented vehicles with several agencies, but Rent a Star really stood out. Whether using one of my various accounts or being a completely new customer, the service remains constant: exemplary. The customer service team is always available and helpful, offering quick and effective solutions. The cars, in turn, are always impeccable, well maintained and offer excellent value for money. I would especially like to highlight the excellence of the agency at Francisco de Sa Carneiro Airport in Porto, where each rental experience reminds me why I choose to return to them: a hassle-free experience, worthy of a five-star service.
Translation
Como profissional que viaja frequentemente, ja aluguei veiculos com varias agencias, mas Rent a Star realmente se destacou. Seja utilizando uma das minhas varias contas ou sendo um cliente completamente novo, o servico permanece constante: exemplar. A equipa de atendimento ao cliente esta sempre disponivel e prestativa, oferecendo solucoes rapidas e eficazes. Os carros, por sua vez, estao sempre impecaveis, bem conservados e oferecem uma excelente relacao qualidade-preco. Gostaria de destacar especialmente a excelencia da agencia no Aeroporto Francisco de Sa Carneiro no Porto, onde cada experiencia de aluguer me lembra por que escolho voltar a eles: uma experiencia sem complicacoes, digna de um servico cinco estrelas.
★★★★★
November 2, 2024
Original
When we arrived and departed at the airport, Jonny was waiting for us at the agreed time. The formalities were completed in a few minutes, and we left with the car without any problems. We naturally paid for the tolls and the ferry when returning the car. For us, it was impeccable service. Family of 2 adults and 2 children. Vehicle: Ford Mondeo Break
Translation
A notre arrivee et a notre depart a laeroport, Jonny nous attendait a lheure convenue. Les formalites ont ete effectuees en quelques minutes, et nous sommes partis avec la voiture sans aucun probleme. Nous avons naturellement regle les peages et le ferry lors de la restitution de la voiture. Pour nous, cetait un service impeccable. Famille de 2 adultes et 2 enfants. Vehicule : Ford Mondeo Break
★★★★★
Local Guide October 2, 2024
Original
I have rented a car in Pascoa and the truth is that everything was very good, the staff was very friendly and they explained everything to me very well, the car was almost new and very clean, upon delivery they would inspect it and everything was very good, thats why the 5 stars
Translation
He alquilado un coche en pascoa y la verdad todo muy bien, el personal muy simpatico y me lo explicaran todo muy bien, el coche casi nuevo y muy limpio, al entregar me lo revisaran y todo muy bien, por eso las 5 estrellas
October 2, 2024
Original
I didnt like it, there are better ones that offer a more qualified service, and have the same vehicles!
Translation
Nao gostei, tem melhores que oferece um servico mais qualificado, e dispoe das mesmas viaturas!
★★★★★
Local Guide October 2, 2024
Original
★★★★★
Local Guide October 2, 2024
Original
Good cars good prices
Translation
Bons carros bons precos
★★★★★
Local Guide October 2, 2024
Original
Great prices, nice and friendly service, definitely recommended
Translation
Super Preise, netter und freundlicher Service, unbedingt zu empfehlen
★★★★★
Local Guide October 2, 2024
Original
Very pleasant staff. Good welcome. Recent vehicle, all comfort for a reasonable price (only Mercedes-Benz)
Translation
Personnel tres agreable. Bon accueil. Vehicule recent, tout confort pour un prix raisonnable (que des Mercedes-Benz)
★★★★★
September 2, 2024
Original
Very nice experience with this rental agency. Very low mileage vehicle, clean, full option. I highly recommend.
Translation
Tres belle experience avec cette agence de location. Vehicule tres peu kilometre, propre, full option. Je recommande vivement.
September 2, 2024
Original
Very bad service and company , they treat very bad clients extra fees on rental and they have very unprofessional people working whit them , I m never renting a car whit them again .
September 2, 2024
Original
I dont recommend it, avoid it.
Translation
Nao recomendo, a evitar.
★★★★★
September 2, 2024
Original
Always impeccable
Translation
Sempre impecavel
Local Guide September 2, 2024
Original
Avoid at all costs. I had my car break down and my insurer (car insured against all risks) reserved a car for me with this rental company. Arriving at the airport, I had to pay 170 euros out of my pocket, whereas usually everything is taken care of and I leave a deposit of 2350 euros which could be debited, if the car had the slightest scratch. RUN AWAY.
Translation
A eviter a tout prix. Jai eu ma voiture en panne et mon assureur ( voiture assuree contre tous les risques ) ma reservee une voiture chez ce loueur. Arrive a laeroport, il fallait que je paye de ma poche 170 euros, alors que dhabitude tout est pris en charge et que je laisse une caution de 2350 euros qui pouvait etre debitee, si la voiture avait la moindre rayure. FUYEZ.
2 helpful
★★★★★
Local Guide September 2, 2024
Original
Fantastic rental! The rented Mercedes turned out to be a new one with an automatic transmission, a sunroof and a mileage of 1.5 K. It smelled like the factory! Service - full professionalism, and Leonora, with whom I was able to extend the rental, turned out to be a wonderful person for whom nothing is impossible. The car was handed over quickly and our family of 5 was taken to the airport in an air-conditioned van. After arriving in Lisbon, this will be the first place I visit. Thank you once again Leonora!! Obrigado ;)
Translation
Fantastyczna wypo yczalnia! Wypo yczony Mercedes okaza si nowym egzemplarzem z automatyczn skrzyni biegow, otwieranym dachem i przebiegiem 1,5 K. Pachnia fabryk ! Obs uga - pe en profesjonalizm, a Leonora z ktor dane mi by o wyd u a wynajem, okaza a si rewelacyjn osob , dla ktorej nie ma rzeczy niemo liwych. Oddanie auta przebieg o b yskawicznie, poczym nasza 5 osobowa rodzina zosta a odwieziona klimatyzowanym vanem na lotnisko. Po przylocie do Lizbony, b dzie to moje pierwsze miejsce ktore odwiedz . Raz jeszcz dzi kuj Leonora!! Obrigado ;)
★★★★★
September 2, 2024
Original
It was with a lot of apprehension that we made a reservation following the bad comments visible but the least worse than with other agencies. Arrived at the airport in less than 10 minutes, a member of staff came to collect us, very professional and fast service. Once there, the vehicle we had reserved was not available, so the agency upgraded us at no additional cost. I recommend that you be attentive during the first check of the vehicle in order to avoid missing certain shocks/scratches. Once the vehicle was returned, everything was ok, very professional service, return of the contract, the ticket relating to the deposit. I therefore recommend this agency without any reservation!!!
Translation
C est avec beaucoup d apprehension que nous avons fait une reservation suite aux mauvais commentaires visibles mais la moins pire que sur d autres agences. Arrivee a l aeroport en moins de 10 minutes, un membre du personnel vient nous recuperer, service tres professionnel et rapide. Une fois sur place le vehicule que nous avions reserve n etait pas disponible, l agence nous a donc surclasse sans frais supplementaires. Je vous recommande d etre attentif lors du premier Check du vehicule afin d eviter de faire l impasse sur certains chocs/rayures. Une fois la restitution du vehicule, tout etait ok, service tres professionnel, restitution du contrat, du ticket relatif a la caution. Je vous recommande donc sans aucune reserve cette agence !!!
★★★★★
Local Guide September 2, 2024
Original
Everyone was very available and friendly.
Translation
Todos muito disponiveis e simpaticos.
★★★★★
August 2, 2024
Original
Great cars, very good service, polite and respectful staff
Local Guide July 2, 2024
Original
NOT HELPFUL EMPLOYEES. RENTAL SITE EXTERNAL FROM THE RENTAL SERVICES, OFFERS FULL INSURANCE AND OTHER SERVICES THAT MUST BE PAID DOUBLE ONCE ARRIVAL, IN ADDITION TO OTHER SERVICES THAT ARE NOT MENTIONED ON THE SITE. IN ADDITION I ARRIVED AS A FAMILY WITH TWO CHILDREN AGED 3 AND 6 YEARS OLD TIRED OF THE TRAVEL (SWITZERLAND PORTUGAL BY PLANE) DEPARTURE FROM HOME ARRIVAL AT THE RENTAL PLACE FOR A DURATION OF 6 HOURS BETWEEN TRAVEL TO THE AIRPORT AND FLIGHT . THE RENTAL AGENCY WAS NOT ASSISTANT AT ALL AND I LEFT WITHOUT THE CAR AND I HAD TO FIND A SOLUTION (RENT FROM ANOTHER AGENCY). I LOST A LOT OF MONEY AND I DO NOT RECOMMEND RENT A STAR AT ALL.
Translation
EMPLOYES PAS SERVIABLES. SITE DE LOCATION EXTERIEUR AU SERVICES DE LOCATION, OFFRE DE LASSURANCE COMPLETE ET AUTRE SERVICES QUON DOIT PAYE A DOUBLE UNE FOIS ARRIVEE, EN PLUS DAUTRES SERVICES QUI NE SONT PAS MENTIONNE SUR LE SITE. EN PLUS JE SUIS ARRIVEE EN FAMILLE AVEC DEUX ENFANTS DE 3 ET 6 ANS FATIGUEES DU VOYAGE( SUISSE PORTUGAL EN AVION) DEPART DE LA MAISON ARRIVEE AU LIEU DE LOCATION DUNE DUREE DE 6 HEURES ENTRE TRAJET JUSQUA LAEROPORT ET VOL. LAGENCE DE LOCATION NEST PAS DU TOUT ARRANGENT ET JE SUIS PARTI SANS LA VOITURE ET JAI DU TROUVER UNE SOLUTION ( LOUER DANS UNE AUTRE AGENCE). JAI PERDU BEAUCOUP DARGENT ET JE NE RECOMMANDE PAS DU TOUT RENT A STAR.
★★★★★
Local Guide July 2, 2024
Original
★★★★★
July 2, 2024
Original
July 2, 2024
Original
Terrible service!
Translation
Pessimo servico!
1 helpful
★★★★★
Local Guide July 2, 2024
Original
Perfect Mercedes, precise service. the only flaw is that they ask you to return the car washed otherwise they will charge 10 euros for the wash
Translation
Mercedes perfetta, servizio preciso. unica pecca che ti chiedono di riconsegnare lauto lavata altrimenti si prendono 10 euro per il lavaggio
★★★★★
Local Guide July 2, 2024
Original
Alright I recommend
★★★★★
Local Guide July 2, 2024
Original
Really top service! High quality vehicle and very well appreciated. I loved!
Translation
Servico mesmo top! Veiculo de alta qualidade e muito bem estimado. Adorei!
Local Guide June 2, 2024
Original
notice the only positive reviews are from local guides. these are fake. everybody else hates them.

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