Avis in Maia

The rental was generally fine, but they shoved a bit of paper in front of me to sign when I returned ... check my email back home and my signature is at the bottom of an incomprehensible bill, not for very much, but it was not what I signed. Turns out it was simply that my prepayment didn't cover the rental. What's that about? This hasn't happened with other companies. They should tell you what you are signing, and life is too short when you have a plane to catch, to read their legalese - which wouldn't make sense anyway.

[Emailed in response to reply below, have received zero response] I'm hoping this gets your attention since I cannot get a hold of anyone. I will change my review if I am able to find resolution. We booked a package rental through Booking.com. After our travel was complete, we had an (expected) $120 charge after-- tolls, border (E20), fill up. However, a month after our trip, another $85 charge showed up. I didn't worry too much and just contacted cutsomer service of Avis. First I was told to wait 15 business days. Then after 17, told it is 15-30. After 30, told give it up to 45 business days. At 52 business days I said it's time to provide the refund given they have not provided any additional info, only repeatedly asked me to keep waiting. After that final submission, I was told to call the Porto Avis. That incurs me significant international fees by the minute, and who knows how long I'll be on hold or having this long conversation. There is no way on avis.com.pt website to communicate except by phone. When pulling up my reservation, there is no additional way to communicate either. Only receive another copy of my invoice which does not flow with the charges we received. Reading other reviews here it looks like they offer social media communications, which I do not use. Overall the experience was good, car was good, people were polite, little hectic getting in and out but it was busy and I get it during high season. I hope this gets your attention and we can find a way to communicate respectively.

Be careful. They charged me an additional EUR2500 to upgrade to a slightly better vehicle for seven days. It was explained to me that this was just a credit card hold but upon returning the vehicle they charged the full amount (around EUR3000 for a Volvo, for a week!). Total fraud. I would never rent from this Avis outlet, or any other after this experience. Really shameful behaviour. I am beyond disgusted.

Was tricked into paying 400 euros for insurance, it was already covered in agreement. Next time I'll read the contract and not trust staff. LOL your response perfectly exemplifies my issue with your service. I said next time I will read the contract and you respond should have read the contract. BY THE WAY, we rented from Guerin Enterprise in Azores for 3 days, extra insurance was 14 Euro, yours was 404 euro for 8 days. I was ripped off, just leave it at that!

I would give it a zero star if i could. The worst customer service i've ever had in my life. We didn't collect the car on the day we booked it due to to the fires, but we advised our travel agent of the delay. I called them to check about picking it up and the man on the phone said " no, it has been rebooked" - i said how is that possible, we've paid for it for 10 days". He responded, no it's been rebooked" and hung up on me!! No sympathy for the situation, no offer of a new car (even one we have to pay for if that's the policy), no resolution. Leaving us stranded with two young children. So exceptionally rude. I'm in the travel industry and i would advise everyone to avoid this company.

Avis staff at Porto airport didn't explain anything about the vehicle on pickup, including how the Via Verte toll charging system works. Because I didn't know, I received a 30 Euros fine for using the wrong lane. Upon return, the agent simply said that they had no mandatory duty to tell customers about it! Great customer service - NOT Further to my poor experience with Avis including never receiving any reply to multiple emails from me, someone called David at Avis contacted via this Google channel to say that they always respond to social media messages! But he didn't mention that they never respond to emails! Why can't Avis send me an email- they have my customer details. As I said, Avis aren't interested in responding to customers.

My rental was handled efficiently and quickly. The process was a little delayed due to there being only one agent in Porto but otherwise he was knowledgeable and helpful. Very polite and respectful. The car was in good condition. I didn't encounter any issues. Pricing is an issue as sometimes pricing is extremely high which makes renting unaffordable for the duration of the vacation.

Total scam. Look for any other rental place We were charged EUR600 for a scratch that we did not make. The car had other severe damage on the sides (see photo #1), clearly done by someone who did not know how to drive this car around columns or small areas. Avis claims they had documented these damages. When returning the car, they charged this ridiculous amount us for another (smaller) scratch that they claim they 'had not documented'. This scratch is also a result of hitting another car or a column when parking (see photo #2). We simply drove from airport to countryside, and countryside to airport. I know we did not make this scratch The rude Avis employee only told us that we should have taken a video of the car before using it. There was a severe thunderstorm the day we picked it up. Am I supposed to stand in the rain and document the state of the car? Isn't your job to take photos and document it? Of course they say they do not have a video or photos of the car either...so why is the burden of proof on me?? You just cannot trust them to do their job honestly. What a scam Avis is supposed to be a more 'premium' rental company compared to budget companies. Nothing further from reality. They are simply robbing us Also they provided a completely different type of car than what we booked, but who cares at this point...