OK Mobility - Aeropuerto Menorca in Mahon

Its embarrassing that Ive been calling for two months because they have to return a sum of money to me and there is no way to contact them. I want my money scammers. Sadly, I dont recommend it to anyone. They have no shame

please be careful. the company does not return the deposit. after many attempts to contact no one answers

DO NOT BOOK WITH THIS COMPANY. They scammed us. We booked 2 months ago for Menorca and when we arrived no one came to look for us. We called and they said that a supposed bus was coming to pick us up, it never happened. I ended up paying for a taxi to go to the business and it was completely closed. I called more than 10 times where they told me that I had to continue waiting for the bus (or they cut my call) until the last operator informed me that that branch was closed more than 20 days ago and that my reservation had been canceled (which was already pay and that 48 hours before they sent me a confirmation message). I had to quickly find another dealership. Clearly they never refunded the money to me, they will soon be reported. SCAMMERS

Fucking crap** SCAM RUN AWAY. We had given 100 for the car rental (deposit). This is from July. We have been struggling to call them ever since to get our money back. They have been leading us for a long time by finding excuses to contact our bank (no relation). In addition it is complicated to find people who speak French well (you have to wait a certain time) in short for a first trip I recommend neither the agency nor the people. The person in question who tells us that they are sending us proof for our bank sends us something else that is completely unrelated (once the call is over). Flee scam we can say goodbye to our 100 . Disgusted, it gives us a bitter taste of Menorca. People who do nothing to help you in the end. It deserves to be closed.

1.- courtesy bus took an hour 2.- treatment of the customer both in the delivery of the car and the return, fatal, very bad manners. I dont take it personally because I have seen how the worker treated a couple and the tone was not appropriate and the explanations, although polite, had a touch of superiority and ridiculed them. 3.- fast track does not work, they follow the order of arrival. 11/7/2024. Customers do not have to know that there is only one worker for deliveries and returns, there are comments that ridicule the customer without any sense. Accustomed to renting throughout Spain, Menorca takes the prize for customer mistreatment. Perhaps expanding the workforce would be the Solution

After reading the negative reviews about OK Mobility I was a little apprehensive!! When I went to Menorca to pick up my vehicle, I thought I was going to incur more expenses that I didnt know about. However, when I arrived at the airport, I was easily shown where the vans were that would take us to OK MOBILITY, which is about 3 km away. from the airport super easy modern Mercedes-Benz minibus vans 5 or 6 minutes later we arrived at our destination!! Where there are several counters with a password system on the road to the place, luckily I was the first to be served, by a friendly guy named Gerardo, who took my voucher and immediately started processing the documentation to provide me with the vehicle, he tried that I bought full insurance to avoid blocking 1350 on my credit card as a minimum excess, which is the normal procedure for all expensive and low-cost rentacars. I declined this insurance, instructing him that the standard insurance was sufficient, he even tried to sell insurance that covered breakdowns and towing, which I also refused, as the vehicle was practically new. After this procedure, he sent all the vehicle documentation to my email plus the damage in my case was 0, obviously with the experience I have in renting vehicles, I told Gerardo that he would make a full video around the vehicle at the collection point! ! and if there is any damage, I would go back to the office so he could note it on the delivery report and thus not charge it at the end, as being done by me!! so I did. When I arrived at the vehicle I immediately saw crusted dry pine resin on the hood, I took a photo and saw a small scratch on the Alaron on the rear door, I went back and showed the photos to Gerardo, he told me that the resin is not considered damage and is common on the island and the scratch was less than 3 cm is also not attributable to damage, but keep the video and photos for future use if necessary. In the end, I rented an Arona SUV, it had 8000 km, I paid 65 euros for 10 days, when I returned the vehicle to the service employee during the collections, I realized that Geraldo was on duty delivering the vehicles, he immediately remembered me and told me that everything was fine, the tank was full. Without any damage, I signed the end of the rental contract and took the mini bus to the airport. The complaints I read here have entirely to do with customers lack of knowledge about rental car procedures, which are as follows: the vehicle will only cost the price paid at origin if the person renting it is the driver and has a credit card. I have enough credit to retain the deductible, if you dont have it, you must take out extra insurance! which eliminates the need for a franchise, so no one will force you to pay anything extra, but rentacar does not release vehicles without being properly insured. book carefully so as not to have any surprises, they also keep an additional 150 euros as a fuel deposit which is also refunded, I always advise you to opt for full to full as this way they also dont charge you a fee for going to the petrol station, in short you can refuse all extra insurance, as long as there is a limit on the drivers credit card to be retained, in my case 1350 plus 150 gasoline 1500 in total I understand that many dont have that money in their pocket. card, but without this garage they cannot release the vehicles!! Then you will be released after 2 weeks because they have to wait if there are traffic violations to be taken into account before making unfounded criticisms. Understand how renting a vehicle is processed, mine cost 65 for 10 days only! and another 55 of gasoline thanks ok Mobility

Stay away from OK Mobility Menorca There are crowds of people in the office, so they try to extort 15 for out-of-turn service. They insist on purchasing insurance for 260. Since I had already purchased from the Rentalcars intermediary, I did not agree to it, so they blocked the deposit on my credit card (they do not accept debit cards, this is standard in all rental companies and you should remember it), but I expected it, as there is information about it in the rental conditions. The car was almost new (white Dacia Sandero Stepway) with low mileage, it smelled new and my vigilance was reduced. I looked at it from the front and sides, and because it was parked tightly with its back to the wall (now I know it wasnt by accident), I didnt notice any minor damage to the rear bumper. Later I noticed a small scratch, but I thought that I shouldnt worry about such a small thing. When returning the car, it was obvious that the employee knew exactly where to look for the scratch. For microscopic damage they deducted 270 from the deposit. Fortunately, the insurance purchased from an intermediary turned out to be effective. I was pleasantly surprised how simple and fast it was - I received my money back within a week. So the insurance with an intermediary was better for me because instead of 260 I paid 50 and the entire amount charged for the damage was refunded. This is my first bad experience with a car rental company. When picking up the car, remember to carefully inspect the car and document even the slightest damage with photos. Also demand a signed car return report with the amount charged, because without it you will not receive a refund from your policy if you bought it from a broker. I am surprised that the Spanish Tourist Office does not react to negative comments and allows such shameful treatment of tourists.

Terrible service. They gave us the car with a half empty tank. They told us to take a photograph of the deposit and that when it was time to deliver it they would return the difference to us. This was in July and they still havent refunded us anything. When we call, they delay us, saying that in a week we will receive the refund... and since July we still have not received it after calling more than 15 times and sending many emails. On top of that, the mistake is yours for giving us a car without a completely full tank. We go to Menorca every year and we will never take the car with them again.

Excellent service! Fast and efficient! The car was in great condition! Highly recommended!

They keep your money and the fight to recover it is lost, calls and messages that are not answered. They will return it when they consider it or not.

I gave one star because of the customer service (we had the same receptionist when picking up and returning the car) They should hire someone who at least says good morning and good night with a smile and looking you in the eyes and who also explains everything they have to explain without making it obvious that they hate doing what they do... People come on vacation and to rest, not because they are treated badly as soon as they arrive. We are a family and when we picked up the car we had to wait 1 hour for them to come pick us up at the airport because not all of us got in, (in any case the pick up service has been very friendly both on the way there and on the way back despite the always wait well predisposed) followed by that we had to wait another hour on the sidewalk due to another inconvenience with the reservation since you could not put the credit card that does not belong to the main driver, to change the main driver they charge you 60.. . Eye! Because they do not accept debit cards for deposit either. There is no place to sit and wait, so the whole family waiting on the street with small children... For the car, fine. A Seat Arona in very good condition. But just for the attention I would not repeat nor recommend it. Just as most reviews say.

We arrived in Menorca in the middle of DANA and we had a rented motorcycle, so it was impossible to travel with it. Isaac, a great professional and person, made it very easy to change to a car so we could be calm and safe during our stay on the island. We are very grateful for the professionalism of the company and the quality of your car.

An unexpected disaster A robbery a rudder A well-rounded 0 Tomorrow we file a complaint for fraud Dont worry, the service and its rules are terrible at the last minute The guy who serves an attentive person who follows the script of the company

Good professionals, very friendly

We have rented a C segment type Golf and they have given us an automatic Cupra Leon. The franchise is very high. We hire it through Booking, and the process is simple. Although we include excess insurance, we have not had to use it. The block on the credit card was immediately released once they verified that there was no damage. Totally recommended. It should be said that it was November and there were almost no users. They have told us that they are going to expand the offices to have more service positions, so in busy times it will improve.

My experience was very peaceful, the process was very simple, even more than I imagined, I am very satisfied, I recommend it!!!

Very fast delivery, everything went well

Very good rental car. The frequency of the mini bus passing by the collection could improve. We had a 15-20 minute wait for both the airport pickup to go to the OK mobility headquarters and the pickup back from the OK mobility headquarters to the airport. If you dont mind the wait, the rest was good. There is some delay in unlocking the blocked amount on the credit card but they comply. The service at the counter has been friendly, professional and very correct.