SIXT - Madrid Paseo de la Castellana in Madrid

4.3
★★★★☆
(271 reviews)

!Bienvenidos a nuestra oficina de alquiler de coches y furgonetas de Paseo de la Castellana! Situada en uno de los bulevares mas famosos y transitados de Madrid, y justo enfrente de la Estacion de Nuevos Ministerios, ofrece una situacion privilegiada para los que vengan de viaje de negocios puesto que se encuentra a pocos minutos de la zona de Azca. Disponemos de una amplia seleccion de automoviles de las mejores marcas ademas de furgonetas de distintos tamanos. Podras disfrutar de nuestra flota de ultima generacion con la maxima flexibilidad ya que la devolucion de los vehiculos se puede realizar las 24 horas. Consulta todos los detalles en nuestra pagina web y realiza una reserva en la misma o a traves de nuestra app.

Working Hours

Monday 7 AM-9 PM
Tuesday 7 AM-9 PM
Wednesday 7 AM-9 PM
Thursday 7 AM-9 PM
Friday 7 AM-9 PM
Saturday 7 AM-9 PM
Sunday 7 AM-9 PM

Location

Contact Information

+34 871 18 01 92 sixt.es

Address

P.o de la Castellana, 90

28046 Madrid

Plus Code: C8V5+6J Madrid, Spain

Photo Gallery

Featured

Featured

Exterior

Exterior

Inside

Inside

By owner

By owner

Luxury car

Luxury car

Latest

Latest

Street View & 360deg

Street View & 360deg

4.3
★★★★☆
271 reviews

Rating Distribution

5 stars
202 (74.5%)
4 stars
23 (8.5%)
3 stars
8 (3.0%)
2 stars
3 (1.1%)
1 star
35 (12.9%)

Most Mentioned

office 21 price 19 insurance 10 parking 9 efficient 9 return 8 van 6 pay 6 expectations 3 property damage 2
Featured Review
★★★★★
November 2, 2024
Original

Service was quick and smooth, and I would like to thank Mr. Miguel, for his professionalism.

Featured Review
★★★★★
September 29, 2024
Original

Excellent costumer support! Thanks!

Featured Review
★★★★★
September 8, 2024
Original

Sixt has great cars, but what makes the difference is the service and in that regard Miguel was incredible. He was very knowledgeable, showed me all the features in the car, connected my mobile, provided advice on sightseeing for my trip and even gave me a restaurant recommendation! Sixt wouldn't be what it is without its employees and Miguel is the best of the best!

Featured Review
★★★★★
September 4, 2024
Original

It was excellent, the service and concern in offering us the best possible offer and value for money, I highly recommend it.

Featured Review
★★★★★
June 2, 2024
Original

Man at the desk was highly professional and very nice with us. The car is clean and in a perfect shape.

Featured Review
★★
April 4, 2024
Original

When I booked the vehicle online, I picked this location as it was the closest to where I stayed. I arrived a little early for my 12:00 PM pickup, but I had to wait quite a bit to just let inside the building. Then, they didn't have the vehicle that I booked, which is understandable, since that is exactly why they say it is "something or similar". Still, my vehicle category was a van, and they offered a much smaller SUV (Peugeot 3008) for the same price or a similar "performance" SUV (Capra Ateca) for 30 euros extra per day. I know for a fact that Peugeot 3008 is much smaller than what I reserved, and that the Cupra wasn't any better. Since I needed the vehicle right away for upcoming arrangements and I practically didn't have any choice, but it didn't make sense for a company of this size.

Review photo
Featured Review
★★★★
November 6, 2023
Original

In general, the overall was good but the smoking smell is overwhelm and terrible. We believed that it was left by previous heavy smoker customers.

Featured Review
★★★★★
May 14, 2023
Original

Had to wait outside for a couple of minutes since nobody was in the office, but Julio came to the rescue and provided an excellent service. Great, seamless experience overall. Thank you!

★★★★★
November 25, 2024
Original
This Sixt should be the one that offers the best service among the several Sixt stores in this area that I have experienced. It is made up of professional, pleasant employees and new, clean vehicles. I rented a car at another Sixt Madrid store before. Although it had the highest score on Google, the experience I received almost made me give up on Sixt. However, this store made me regain my trust in Sixt. Choosing the right Sixt store will give you an experience that will exceed your expectations.
Translation
Esta Sixt deberia ser la que ofrece el mejor servicio entre las varias tiendas Sixt en esta area que he experimentado. Esta compuesta por empleados profesionales y agradables y vehiculos nuevos y limpios. Alquile un coche en otra tienda Sixt Madrid antes. Aunque tenia la puntuacion mas alta en Google, la experiencia que recibi casi me hizo renunciar a Sixt. Sin embargo, esta tienda me hizo recuperar la confianza en Sixt. Elegir la tienda Sixt adecuada le brindara una experiencia que superara sus expectativas.
★★★★★
Local Guide November 24, 2024
Original
I booked with my company account, and as always the treatment at this office is excellent. In this case I would also like to highlight that Laura treated me very well, especially because she solved a problem with my delivery date, and efficiently gave me a solution, thus preventing me from traveling many kilometers unnecessarily. Kind and efficient in the resolution, thank you very much!
Translation
Reserve con cuenta de mi empresa, y como siempre el trato en esta oficina es excelente. En este caso ademas me gustaria destacar que Laura me atendio muy bien, sobre todo por que soluciono un problema con mi fecha de entrega, y de manera eficiente me dio solucion evitando asi que hiciese muchos kilometros de manera innecesaria. Amable y eficiente en la resolucion, muchas gracias!
★★★★★
Local Guide November 24, 2024
Original
★★★★★
Local Guide November 17, 2024
Original
Miguel is the best solution 100%
Translation
Miguel es el mejor solucion 100%
★★★★★
November 10, 2024
Original
★★★★★
Local Guide November 10, 2024
Original
Simply impressive. Very few places today are decisive in case of any type of incident, and even less so when you are racing against the clock. Many thanks to Beatriz and her team for their help.
Translation
Simplemente impresionante. Muy pocos sitios hoy en dia son resolutivos en caso de algun tipo de incidencia, y menos cuando se va contrarreloj. Muchas gracias a Beatriz y a su equipo por su ayuda.
★★★★★
November 3, 2024
Original
★★★★★
November 3, 2024
Original
★★★★★
November 1, 2024
Original
★★★★★
November 1, 2024
Original
Excellent service, easy access to office and parking. Fast, friendly and efficient.
Translation
Excelente servicio, facil acceso a oficina y parking. Rapidos, amables y eficaces.
★★★★★
November 1, 2024
Original
★★★★
October 1, 2024
Original
★★★★★
October 1, 2024
Original
Very good service
Translation
Muy buen servicio
★★★★★
Local Guide October 1, 2024
Original
We have received luxury service from Laura, the girl who has assisted us with great professionalism, efficiency and speed. Thank you for your professionalism and kindness Laura. Sunday, September 29.
★★★★★
October 1, 2024
Original
Helpful gentlemen Migual
Translation
Helpful gentelmen migual
★★★★★
Local Guide September 1, 2024
Original
★★★★★
September 1, 2024
Original
I was greeted by the agent Laura who was very kind. She explained to me all the information I needed to know about the vehicle and the rental conditions. Thanks to her, I highly recommend going to this SIXT agency.
Translation
Jai ete accueilli par lagente Laura qui a ete dune grande gentillesse. Elle ma bien explique toutes les informations a connaitre sur le vehicule et sur les conditions de la location. Grace a elle, je recommande vivement daller dans cette agence SIXT.
August 1, 2024
Original
The worst office in the capital (Paseo Castellana)! No joke, I just arrived from a trip and Im still going to take the time for you to avoid passing by this office. Bad attention, pretending to serve you, without even knowing how to answer what you ask, when they simply look at each other, one of them laughing continuously and saying that she was in charge of the store although the reality is that in that office is the manager or zone head upstairs. They keep you waiting for more than two hours, constantly lying and claiming that my documentation was not valid and later changing the version and saying that an alert went off that they couldnt rent me from central (also a lie). After almost 3 hours getting dizzy, it was as easy as changing offices to one a few meters away where you work for the same company and they delivered my car in 15 minutes.
Translation
La peor oficina de la capital(Paseo Castellana)! No es broma, acabo de llegar de viaje y aun asi voy a tomarme tiempo para que eviteis pasar por esta oficina. Mala atencion haciendo como que te atienden, sin ni siquiera saber contestar a lo que preguntas, cuando simplemente se dedican a mirarse entre ellas, una de ellas riendose continuamente y diciendo que ella era la responsable de tienda aunque la realidad es que en aquella oficina se encuentra el gerente o jefe de zona arriba. Se dedican a tenerte esperando durante mas de dos horas mintiendo constantemente y alegando que mi documentacion no era valida y mas tarde cambiando la version y diciendo que saltaba una alerta de que no me podian alquilar desde central (tambien mentira). Despues de casi 3 horas mareandome, tan facil como cambiar de oficina a una a escasos metros de distancia en la que si se trabaja de la misma compania y me entregaron el coche en 15 minutos.
★★★★★
June 1, 2024
Original
Local Guide June 1, 2024
Original
Bad experience with Six Castellana. I have rented an electric car and I have returned it before two days (I had hired a week) because I could not charge it easily. I have asked them to change the vehicle, refund the difference, cancel the contract. And nothing. They do not recognize you as clients or as consumers. They only leave the option of going to consumption but I dont feel like that much hassle. Better a review telling it happened!
Translation
Mala experiencia con Six Castellana. He alquilado un coche electrico y lo he devuelto antes de los dos Dias ( habia contratado una semana) por no poder cargarlo con facilidad. Les he pedido cambio de vehiculo, devolucion de diferencia, anulacion de contrato. Y nada. No te reconocen ni como clientes ni como consumidores. Solo dejan la opcion de ir a consumo pero no me apetece tanto lio. Mejor una resena contandolo ocurrido!
3 helpful
★★★★★
Local Guide June 1, 2024
Original
★★★★★
June 1, 2024
Original
★★★★★
June 1, 2024
Original
★★★★★
June 1, 2024
Original
It has been a very good experience. Laura Fernandez who assisted us has been very professional and responsible!!!
Translation
Ha sido una muy buena experiencia. Laura Fernandez quien nos atendio ha sido muy profesional y responsable!!!
★★★★★
Local Guide May 1, 2024
Original
Totally recommended. Friendly, good fleet of vehicles and without any setbacks.
Translation
Totalmente recomendable. Amables, buena flota de vehiculos y sin ningun contratiempo.
★★★★
April 1, 2024
Original
★★★★★
April 1, 2024
Original
Thank you very much for your interest, but they already contacted us and solved the problem. It had been a mistake by the Rome agency. Everything fixed. Thank you very much for your good work
Translation
Muchisimas gracias por vuestro interes, pero ya se pusieron en contacto con nosotros y solucionaron el problema. Habia sido un error de la agencia de Roma. Todo arreglado. Mil gracias por vuestro buen hacer
★★★★★
Local Guide March 1, 2024
Original
★★★★★
March 1, 2024
Original
They were very interested. Gracias Laura
★★★★★
March 1, 2024
Original
★★★★★
Local Guide March 1, 2024
Original
★★★★★
February 1, 2024
Original
VERY CORRECT STAFF BOTH IN DELIVERY AND PICKUP
Translation
pERSONAL MUY CORRECTO TANTO EN LA ENTREGA COMO EN LA RECOGIDA
★★★★★
Local Guide February 1, 2024
Original
Very good attention! You should raise Angys salary ;)
Translation
Muy buena atencion! A Angy deberiais subirle el sueldo;)
★★★★★
February 1, 2024
Original
In short, Sixt Rent a Car exceeded my expectations in every aspect. I highly recommend their services to anyone needing to rent a vehicle. I will definitely choose Sixt again on my future trips. Thank you for an amazing experience!
Translation
En resumen, Sixt Rent a Car supero mis expectativas en todos los aspectos. Recomiendo encarecidamente sus servicios a cualquier persona que necesite alquilar un vehiculo. Sin duda, volvere a elegir Sixt en mis futuros viajes. !Gracias por una experiencia increible!
★★★★★
Local Guide January 1, 2024
Original
★★★★★
January 1, 2024
Original
★★★★★
Local Guide January 1, 2024
Original
★★★★★
Local Guide January 1, 2024
Original
Good car rental and excellent treatment at the Castellana office by Laura
Translation
Buen Alquiler de coches eescelente trato en la oficina de Castellana por Laura
★★★★★
December 1, 2023
Original
Lara and Andy were amazing serving their customers!
★★★★★
December 1, 2023
Original
★★★★★
December 1, 2023
Original
★★★★★
December 1, 2023
Original
Everything very easy. And the girl who helped me, I think her name was Laura, very kind and professional.
Translation
Todo muy facil. Y la chica que me atendio, creo que se llama Laura muy amable y profesional

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